2. Use of The Online Solutions
3. Nature of the Online Solutions
4. Information about you and your data
5. Purchase of postage labels
6. Payment of Charges
7. Postage Labels
8. Cancellation of a Postage Label
9. Your Hardware
10. Exclusion of Liability
11. Discretion to refuse items for Posting
12. Intellectual property rights
13. Availability of the site and the postal services
14. Suspension and Termination
15. Force Majeure
16. Documents incorporated by reference
17. Severance and Waiver
18. Jurisdiction and Applicable Law
Please read these Terms carefully
) form a legal agreement between you (“You”
) and An Post, a company registered at General Post Office, O’Connell Street Lower, Dublin 1, D01 F5P2, with company number 98788, ("we”
) that governs your access to and use of the An Post Online Solutions (“SEND SOLUTION”
or “RETURN SOLUTION”
as applicable) which we make available to you via the Site.
The provision and availability of the Online Solutions by us, and Your use of the Online Solutions, is subject to and conditional on your compliance with these Terms. By ticking the “I agree to the Terms of Service” on the Site or otherwise using the Click and Post Online Solutions, you acknowledge and agree that you have read, understood and agree to be bound by these Terms, the General Terms
, the terms
of use for the Site
, the An Post Privacy Statement,
and any other applicable terms displayed on the Site. The term “You” for purposes of these Terms, means both you in your individual capacity, and if applicable, the company or other legal entity whom you represent and on whose behalf you access and use the Service. Capitalised terms used in these Terms have the meanings specified below or elsewhere in these Terms.
Variation of Terms: We may from time-to-time add to, change or remove any part, term or condition of these Terms (including amending the Charge) without prior notice to you, by posting a revised version of these Terms on the Site. It is your responsibility to check these Terms periodically for changes. By continuing to use the Service after you are notified of such updated Terms you indicate your acceptance of such changes.
In these Terms:
“Cancellation Period” means 14 days;
“Charge” means the charge for the which is set out on the Site;
“CLICK AND POST” means the Online Solutions of An Post provided via the Site;
“Collection” means the collection of the Return Item by An Post on a Working Day from a Collection
Address nominated by You for onward delivery to a Return Address.
“Content” means all content, material and other information made available on or through the
“Collection Address” means an address in the State nominated by You from which a Return Item is
collected by An Post in connection with the Return Solution for onward delivery to a Return Address.
“Data Protection Legislation” means the Data Protection Act 2018 and Regulation (EU) 2016/679 of
the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with
regard to the processing of personal data and on the free movement of such data, and repealing
Directive 95/46/EC (“GDPR”);
“Drop Off” means the delivery of the Item (or Return Item) by You to the relevant Drop Off Point for
the purpose of sending an Item pursuant to the Send Solution or effecting a return of a Return Item to
a Retailer pursuant to the Return Solution;
“Drop Off Point” means either one of the selected post offices, one of the selected Post Point outlets
or, where available, an An Post parcel locker (in each case as indicated on the An Post Post Office
Locator on the Site;
“FAQ” means the “Frequently Asked Questions” section related to the Send Solution and the Return
Solution on the Site;
“General Terms” means the An Post single piece Terms and Conditions for USO and /or Express
Services as found on https://www.anpost.com/Terms-Conditions;
“Item” means a Letter, Large Letter, Packet or Parcel (in each case, as defined in the General Terms)
the content of which is not a Prohibited Item and which is within the size and weight limits specified at
https://www.anpost.com/Post-Parcels/Sending/Sending-Guide and is packed to the required standard
(for advice on packing see www.anpost.com/Post-Parcels/Sending/Sending-Guide ) Items shall be
“Online Solution(s)” means the Return Solution or the Send Solution or both if applicable;
“Post Office” means a post office listed at http://www.anpost.ie/findapostoffice
“Postal Service” means in relation to the Online Solutions, those postal services offered by An Post
in accordance with the General Terms for the transmission by post of the Items or Return Items
(which may be updated, changed, withdrawn or unavailable from time to time, as notified or described
on the Site from time to time);
“Prohibited Items” means the products listed at https://www.anpost.com/Post-
“Restrictions on Use” means the restrictions on your use of the Site as set out in the An Post.ie
“Retailer” means the retailer (registered with An Post for the purpose of the Service, and including An
Post where applicable) to whom the Return Item is to be returned using the Return Solution;
“Return Address” means the address within the State nominated by the Retailer to which the Return
Item is to be delivered by An Post as part of the Return Solution.
“Return Item” means an Item which is packed in its original box with original packing or to equivalent
standard (for advice on packing see www.anpost.com/Post-Parcels/Sending/Sending-Guide) to be
returned via the Return Solution and Return Items shall be construed accordingly;
the “Return Solution” means all aspects of the An Post online returns service and system as made
available to Customers on the Click and Post page of the Site (which may be updated, changed,
withdrawn or unavailable from time to time, as notified or described on the Site from time to time) and
which service comprises the ability to procure a Postage Label for the return of Items (using the Postal
Service(s)) to the Retailer by the Customer making an online payment on a single use "as required
basis", (or without requiring payment where agreed between An Post and the Retailer) and subject to
these Terms, the General Terms and otherwise subject to the Website Terms as set out on the Site
(and for which further information is available in the “Frequently Asked Questions” (“FAQ”) section
related to the Return Solution on the Site);
the “Send Solution” means all aspects of the An Post online sending service and system as made
available to Customers on the Click and Post page on the Site (which may be updated, changed,
withdrawn or unavailable from time to time, as notified or described on the Site from time to time) and
which service comprises the ability to procure a Postage Label to be used for the sending of Items using the Postal Service(s) by the Customer making an online payment on a single use "as required
basis" and subject to these Terms and the General Terms and otherwise subject to Website Terms
for the Site (and for which further information is available in the “Frequently Asked Questions” (“FAQ”)
section related to the Send Solution on the Site) but excluding the purchase of stamps, which is
available to you via https://www.anpost.com/shop;
“Service” means the Send Solution or the Return Solution as applicable.
“Site” means the An Post website https://www.anpost.com/ or any other website operated on behalf
of An Post that enables the Online Solution(s);
“Transaction” means each order of a Postage Label for sending an Item or a Return Item whereby a
Customer can send or return goods using the Send Solution or the Return Solution, as appropriate;
“Working Day” means any day between the hours of 9.00 hours and 17.00 hours which is not a
Saturday, Sunday, bank holiday, public holiday or An Post non-service day.
2. USE OF THE ONLINE SOLUTIONS
Please note that during your use of the Site, you will be prompted to provide the required information in accordance with the instructions provided during each step. Further details are also available in the FAQ for each Service. Please consult the FAQ for advice in relation to correctly printing and affixing the Postage Label.
2.1 In order to use the Send Solution and to complete a Transaction You must
(a) select the Postal Service required;
(b) input the receiver details and the receiver address;
(c) either print the Postage Label provided at home or print at the Drop off Point; and
(d) pay the Charge.
2.2 In order to use the Return Solution and to complete a Transaction You must
(a) select the Retailer from the drop down menu on the Site (a “Registered Retailer”)
(b) select either Address Collection or Drop Off Return as the collection point for the
Return Item; and
c) pay the Charge (you may not be required to do so in certain cases for the Return
Solution, i.e., where the Registered Retailer has agreed to cover the Charge for Return Items being returned to it).
Please note: A delay in returning a Return Item may occur where a postcode or an eircode is not provided as required.
2.3 Where Return Items are booked for Address Collection prior to twelve (12) midnight on any day An Post will use reasonable endeavours to collect these on the next Working Day after the booking is made. You may book a Collection for a future date not more than two (2)Working Days in advance of the date of booking. You may contact Us at 01 705 7600 between 9am and 5.30pm on a Working Day in relation to any queries which You may have in relation to a booking.
2.4 Once you have completed a Transaction, a Postage Label containing the required barcode will be generated(and sent to you by email) and this must be printed by You and attached to the Item or Return Item. You will receive a confirmation email. Where a tracking service is included in the Postal Service selected, the confirmation email will provide you with the tracking number of your Transaction. (Where Post Office Drop Offis used, the tracking number is provided at the Post Office counter).
2.5 Where Collection is selected by You for a Return Item as part of the Return Solution, a Postage Label containing the required barcode will be provided at time of Collection of the Return Item. Your confirmation email will contain the tracking number where applicable. Return Items are collected by An Post from the Collection Address within two (2) Business Days where the Collection Address is correctly configured and the correct eircode is provided by You. The actual collection time will be confirmed to you by way of a phone call to the mobile telephone number provided by You on the Site. In the event that We are unable to collect the Item because it is not available for collection when we attempt to make a collection at the time and place nominated by You, You acknowledge that the Transaction shall be deemed to have been cancelled by You and any Charges paid forfeited.
2.6 Where Drop Off at a Post Office is selected by You as part of the Send Solution (or the Return Solution where applicable), a Postage Label containing the required barcode may be generated for you at the Post Office counter by presenting the required information and the Item or Return Item at the Post Office counter. Where tracking is included in the Postal Service you have selected, You will be presented with a receipt containing your tracking number to enable you to view the status of your Transaction on the Site. Please note: Printing of a Postage Label will not be available at either a Post Point outlet or a Parcel Locker.
3. NATURE OF THE ONLINE SOLUTIONS
3.1 The Online Solutions are online services provided by An Post which enables you to access
Postal Services to send an Item or to arrange for the return of a Return Item to the Return
3.2 The Postal Services that may be requested and that may be chosen by you through the Send
Solution or Return Solution will be provided pursuant to the General Terms. Prepayment for
the Postal Services is required, in accordance with the provisions of the General Terms
(Modes of Prepayment), in such manner as An Post may from time to time prescribe in these
3.3 Some of the Postal Services may have specific requirements. Please note where it is required to send an Item by Registered Post (available under the Send Solution only); the Item for sending must be brought to a Post Office. Where You wish to send any Item by Registered Post, but the Item is not handed over at a Post Office counter, it cannot be treated as a registered post Item as it will not be possible to obtain the required proof of delivery and/or delivery for registered post service.
3.4 AN POST’S LIABLITY UNDER THESE TERMS IS EXCLUDED AS SET OUT IN CLAUSE 10 OF THESE TERMS AND IN THE GENERAL TERMS (COMPENSATION FOR LOSS AND DAMAGE). PLEASE READ THESE CAREFULLY. Nothing in these Terms excludes or limits your rights or obligations under the General Terms for the Postal Services.
3.5 Please note that the Postal Services may be unavailable from time to time, as set out in the General Terms (SERVICE AVAILABILITY). We recommend that you access and review the Site regularly in order to check the availability of the Postal Services and also to ensure that you are aware of any updates, amendments or interruptions to An Post services.
3.6 Please note:
- You can only purchase Postage Labels for Postal Services that are supported by the An Post Send Solution or An Post Return Solution.
- You cannot purchase Postage Labels unless the computer from which you are using An Post Online Solution is connected to the internet.
- By using An Post Send Solution or Return Solution, you agree to the collection and use of your data by us in accordance with the terms laid out in our Privacy Statement https://www.anpost.com/privacy-notice. (Further information about how Personal Data is used is set out in An Post Group Privacy Statement at https://www.anpost.com/Privacy/An-Post-Group-Privacy-Statement and the An Post Data Protection mails Notice https://www.anpost.com/Privacy/Data-Protection-Privacy-Notice
- You are only permitted to use the Send Solution or Return Solution for your own personal use except where you are using An Post Online Solution in the course of a business, in which event you are only permitted to use Send Solution or Return Solution for the purposes of that business. Notwithstanding the above, in no circumstances will you be permitted to use any of the services purchased through the Send Solution or Return Solution in respect of third parties & mail.
- The Charge payable for the Return Solution Service may not apply to You depending on the arrangements in place between An Post and the Retailer.
Where tracking is included in the Postal Service You have selected, You may view the status of
sending or returning by logging onto https://www.anpost.com/Post-Parcels/Track/Search
4. INFORMATION ABOUT YOU AND YOUR DATA
4.1 We process personal information about you in accordance with the An Post Privacy Statement
An Post Group Privacy Statement at https://www.anpost.com/Privacy/An-Post-Group-Privacy-
Statement and the An Post Data Protection mails Notice https://www.anpost.com/Privacy/Data-
Please review these documents so that you understand how we process personal data. By agreeing to these Terms, You consent to such processing and you warrant and agree that all personal information provided by You is truthful, accurate and complete and that You are providing Your personal data or that of any other party in compliance with Data Protection Legislation.
4.2 By using An Post Send Solution or Return Solution, you agree to the collection and use of your personal data, or the personal data of others that you have provided, by us in accordance with the terms laid out in our Privacy Statement and the An Post Customs and Security Privacy Statement. We will use any personal data provided to us to (a) provide the Service and the Postal Services, including where applicable for customs and security purposes or to return an Item to sender; and (b) to process your payment for the Transactions.
You hereby consent to us using the personal data provided to us and retaining your Transaction history to enable us provide the Services and the Postage Label; to enable customs and security clearance, to enable You to track Your Item, or for it to be returned to you, if applicable. Personal Data shall not be retained longer than reasonably necessary by An Post.
5. PURCHASE OF POSTAGE LABELS
5.1 When you are using the Send Solution or the Return Solution to purchase a Postage Label,
provided that you agree unconditionally to these Terms, you will be asked to tick the box in
order to confirm your agreement.
5.2 You will be given the opportunity to submit an order for a Postage Label by clicking on the relevant payment button at the end of your journey on the Site. At time of authorisation of payment, the purchase of the ordered Postage Label is deemed to be complete and a legally binding agreement will have been formed between us and You. We will send you a confirmation by email that Your payment has been authorised.
5.3 Where any payment you make for any Postage Label is not authorised you will be returned to
the previous page on the An Post Online Solution Website and We will not be obliged to provide any of the services you were seeking to order via the Site.
6. PAYMENT OF CHARGES
6.1 The Charge will be our stated prices for the Postal Service(s) in force at the time when the
order for the Postage Label is accepted as set out on the Site and/or in the Schedule of
Charges and as amended by us from time to time.
6.2 Charges may change from time to time. We recommended that you access the An Post Site regularly in order to ensure that you are aware of the most up to date Charges.
6.3 To make a payment, You must follow the instructions on the Site and make the payment using a valid debit card or credit card. Payment for an order should be made immediately, in full, at the time you place your order with us on the Site and otherwise, in accordance with and subject to the General Terms.
7. POSTAGE LABELS
7.1 A Postage Label may only be used once.
7.2 You are responsible for ensuring that the correct value Postage Label is used. No credit or refund will be made if a Postage Label of greater value than that required is purchased.
7.3 You must only print or attach a Postage Label on or to an Item so that the Postage Mark is
placed in the top right hand corner on the front of the Item, unless specified otherwise. If you
print or attach a Postage Label anywhere else on the Item, the Item may not be delivered or its
delivery may be delayed.
7.4 A Postage Label may not be sold by you for use by anyone else.
7.5 Your purchases of Postage Labels will not entitle you to discounts on any goods or services supplied by us.
7.6 Postage Labels must otherwise be used in connection with Items and Return Items in compliance with the General Terms, in particular in respect of Modes of Prepayment, Packing and Position of Stamp, Return Address and Endorsements.
8. CANCELLATION OF A POSTAGE LABEL
8.1 You have a right to cancel within the Cancellation Period without giving us any reason for doing so.
8.2 However, you will not have any right to cancel your purchase of a Postage Label if you have already used it and the Item has been accepted for transmission by post or if we have refused the relevant Item for posting as set out in Clause 11 below (“Discretion to refuse Items”).
8.3 You may cancel your purchase of a Postage Label by giving notice to An Post Customer Service during the Cancellation Period. You can give us notice by using the Cancellation Form set out at Appendix 1 or sending your request in writing by post to us at An Post Customer Service.
8.4 Transactions made where a Return Item has not been collected from a Collection Address or an Item has not been accepted for transmission by post may be cancelled by You by notifying us of the cancellation at any time within 14 days of the making of the Transaction.
8.5 Charges paid in relation to a Transaction which is cancelled by You shall be refunded in full so long as the cancellation is made within 14 days of the making of the Transaction and the cancellation is made prior to an Item / Return Item being collected from a Collection Address or prior to an Item being accepted into the postal system at a Post Office counter, Parcel Locker or a selected Post Point outlet.
8.6 By using the Service, You acknowledge that it is not possible to cancel a Transaction (and that Charges paid are forfeited) once an Item has been collected from a Collection Address or once an Item has been accepted for transmission by post at a Post Office counter, Parcel Locker or a selected Post Point outlet.
8.7 When contacting us in relation to a cancellation, please make sure that you give us sufficient details to be able to identify your purchase including: customer name; email address; or the last 4 digits on the credit/debit card used for payment; order number; value of purchase; date of purchase; and any barcode or postage indicia.
9. YOUR HARDWARE
For the avoidance of doubt, We are not responsible for the functionality or performance of the
hardware you use to use An Post Send Solution or Return Solution and will not supply,
maintain or support such hardware. In particular, We are not responsible for the quality of
reproduction of a Postage Label, address or logo on an Item to the extent that the quality is
affected by your hardware.
10. EXCLUSION OF LIABILITY
10.1 To the fullest extent permitted by law, and except as expressly set out in these Terms and in
the General Terms, We exclude all representations and warranties relating to our provision to
you of the Online Solutions and the Postal Services.
10.2 With the exception of any liability referred to in clause 10.3, our total aggregate liability to you under or in relation to these Terms whether express or implied, and tort (including but not limited to negligence) is limited to the total amount paid by you for the An Post Return Solution or the An Post Send Solution. An Post will not be liable to You in any event for any consequential or indirect loss or damage including, without limitation, loss of
income, profits, interest, utility or loss of market, however arising in respect of the Online Solutions.
10.3 Nothing in this Agreement excludes or limits any rights you may have under the General Terms.
11. DISCRETION TO REFUSE ITEMS FOR POSTING
We may not be able to complete a posting in the following circumstances:
(i) any information You have provided relating to an Item / Return Item is incorrect;
(ii) You have cancelled the order of the Postage Label on the Item / Return Item;
(iii) the Postage Label on the Item / Return Item is a duplicate of a Postage Label that has
already been used on another Item / Return Item;
(iv) the Postage Label on the Item / Return Item is obscured, defaced, incomplete or otherwise
unscannable, unreadable or invalid;
(v) the Postage Label is not positioned so that the postage mark is placed in the top right hand
corner on the front of the Item / Return Item, unless specified otherwise; or
(vi) where applicable, We collect a Return Item or You hand an Item / Return Item to an
authorised Drop Off Point for postage and You do not present the requisite information as
indicated to You during your order journey on the Online Solution;
(vii) The Item or Return item contains Prohibited Items; or
(viii) We are unable to gain access to collect Your Return Item.
Please note that provisions of the General Terms in respect of Customs and Security shall apply to Items where relevant.
12. INTELLECTUAL PROPERTY RIGHTS
12.1 Subject to and in accordance with these Terms and the Site terms, we hereby grant you a personal, non-exclusive, non-transferable, non-sub licensable, revocable, limited right to access and use the Service solely for the purpose of making Transactions using the Send Solution or Return Solution, paying the Charges, and for such other purposes for which we make the Service available from time-to-time. You shall use the Service at all times in
accordance with the instructions and directions set out on the Site from time-to-time.
12.2 We are the owner or the licensee of all copyrights, trademarks, service marks, logos, database rights and other intellectual property rights, whether registered or unregistered, in or otherwise applicable to the Service, and all Content that we make available through the Service. The Service and the Content are protected by copyright, database, trade mark and related intellectual property rights laws and treaties around the world. All such rights are expressly reserved by us and our licensors.
12.3 Except as expressly provided in these Terms, nothing contained herein shall be construed as conferring on you or any third party any licence or right, to use or otherwise exploit the intellectual property rights in the Service or any of the Content without our express prior written consent.
12.4 All rights in the Service that are not expressly granted in these Terms are hereby expressly
reserved to and by us and our licensors.
13. AVAILABILITY OF THE SITE AND THE POSTAL SERVICES
13.1 Any Postal Service may be subject to interruption, disruption or limitation as set out in the General Terms (Service Availability).
13.2 We shall use commercially reasonable endeavours to make the Online Solutions available to
you via the Site. However, as further specified in clause 14 and to the extent permitted by applicable law, we do not represent or warrant that the Online Solutions will be error-free, accurate, reliable, up to date, free of viruses or other harmful components, or that defects will be corrected or that it will always be accessible. Your access to and use of the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new functionality or services.
13.3 As further specified in clause 14 and to the extent permitted by applicable law, we will not be liable for any loss or damage caused by hacking, a distributed denial-of-service attack, viruses or other technologically harmful material that may infect, damage or affect the use of your computer or similar device, equipment, programs, data or other material due to your use of the Online Solutions or otherwise relating to your accessing or downloading of the Site and of any Content.
13.4 You are responsible, at your own cost, for procuring your own equipment, Internet access and making all other arrangements necessary for you to have access to the Site and the Online Solutions.
14. SUSPENSION AND TERMINATION
14.1 You may at any time terminate your use of the Online Solutions by ceasing Your access to
and use of the Site.
14.2 We may at any time terminate your access to and permitted use of the Online Solutions by notice on the Site and Your access to and permitted use of the Online Solutions will cease on the date specified in the notice.
14.3 Notwithstanding clause 14.2, we may also suspend or terminate your access to and permitted
use of the Service immediately if:
14.3.1 you are in breach of these Terms;
14.3.2 we are required to do so by any governmental, judicial or regulatory authority;
14.3.3 we determine that the provision of the Service in accordance with these Terms is or may be contrary to applicable law.
14.4 The termination of your use of the Service will be without prejudice to the rights and remedies of either party which may have accrued up to the date of termination, all of which are expressly intended to survive.
14.5 Upon the termination of your use of the Service for any reason whatsoever, any rights or licences granted to you under or pursuant to these Terms will cease to have effect. Any provision which expressly or by implication, is intended to come into or remain in force on or after termination of your use of the Service will continue in full force and effect.
15. FORCE MAJEURE
15.1 We will not be in breach of these Terms or liable for any failure or delay in performance of any obligations under these Terms (and the date for performance of the obligations affected will be extended accordingly) as a result of a Force Majeure Event.
15.2 If a Force Majeure Event continues for longer than 15 days we may immediately terminate your right to access the Service by giving you written notice in accordance with clause 15.2.
15.3 In this clause 15, “Force Majeure Event” means any event outside our reasonable control affecting our ability to perform any of our obligations under these Terms, including act of God, fire, flood, lightning, act of terrorism, riot or civil commotion, strikes, locks outs and industrial action, inability to access an address for a Collection, failure of supplies of power, fuel, transport, equipment, raw materials or other goods or services.
16. DOCUMENTS INCORPORATED BY REFERENCE
17. SEVERANCE AND WAIVER
If any provision, covenant or obligation contained in these Terms is void, voidable, illegal or otherwise unenforceable, such provision shall be severed and the remainder of the provisions here of shall continue in full force and effect as if these Terms had the invalid provision eliminated. An Post shall not be deemed to have waived the application of any term or condition in these Terms unless such waiver is expressed in writing and signed by an authorised officer of An Post.
18. JURISDICTION AND APPLICABLE LAW
18.1 These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Ireland. The Irish courts will have exclusive jurisdiction over any claim, dispute or difference between
you and us (including non-contractual disputes or claims) arising from, or related to, use of the Service, any Content or other material published or uploaded to the Service, or otherwise arising from or relating to the Site, the Service or these Terms.
18.2 For the avoidance of doubt, any complaints of disputes in relation to a relevant Postal Service will be dealt with in accordance with the General Terms (Complaints) and the procedure set out in those General Terms.
18.2 We are legally required to notify you of the existence of the EU online dispute resolution platform which you can read about at http://ec.europa.eu/consumers/odr/ . However, An Post is not required to agree to use alternative dispute resolution procedures in the event of a dispute between us.
Any notices under these Terms that you send to us must be in writing. You can contact An Post via
the link to the web site https://www.anpost.com/Help-Support
Where required to do so, notices We send to You under these Terms will be sent to the email You
have provided on the Site. Such notices will be deemed to be received by you when our email
computer program indicates that the email has been sent to you.
End of Terms