Are there some items I cannot send? You cannot send anything which appears on our list of prohibited items. What are the benefits of registering for an account? Signing up with Click & Post gives you access to save your details for a quicker checkout, view 12 months’ transaction history , and create an Address Book for easy access to regular contacts We'll continue to add new features for our customers who have registered. Can I track my parcel? Yes, you can track your parcel using our Track and Trace service. Your item will be scanned when it is collected by our driver or dropped off and this scan will then show up on our tracking service. Your item will be scanned again on delivery, giving you peace of mind that it has arrived safely. Are there any charges when I sign up? It is completely free to register with Click & Post, standard charges for An Post services apply after that. How do I correctly package my item? To make sure your parcel arrives safe and sound, follow our tips on preparing your parcel for postage. If you are returning an item, it should be packed carefully, in suitable packaging. If you use the original packaging, make sure you remove or cover the original delivery labels. If it isn't possible to use the original packaging, please pack to equivalent standards to ensure the safe transit of your goods. What if I want to just use the postage calculator rather than purchase a tracked product? You can use the postage calculator just to check the cost of posting your item. You will then be given the option of buying stamps in our online shop so you can post the item yourself. Alternatively, you can calculate the cost and go to your nearest post office to complete the transaction. How do I know what type of item I'm posting? The size and weight of your item determines which category of post it falls into and the cost of sending it. Our Sending Guide can help you to determine whether you’re posting a letter, large envelope, packet or parcel. Why am I being asked for customs information? Anything posted from the Republic of Ireland to a country outside the European Union must go through customs to check if it is banned or restricted and to ensure that the correct tax and duty are paid. To clear the package, customs in the destination country must know exactly what the contents are. You will have to supply certain information to help customs officers to check the package. How do I find out the weight of my item? Ideally, you should weigh your item to ensure you pay the correct postage. However, if you’re in a hurry or don’t have access to a weighing scales, our Weight Guide can help you to determine the weight of commonly-posted items. If you send an item with insufficient postage for its size or weight, it will be returned to you with the loss of the original postage. What customs information must I provide? Depending on your item's destination, you may be asked to supply the following information for customs: Your name and address The name and address of the recipient A detailed description of the contents of your item Quantity Weight Value Category of the item Additional information Commercial senders need to include additional information, including a Harmonised System (HS) tariff code* and the country of origin of the goods. * Tariff code is a product-specific code as documented in the Harmonized System (HS) maintained by the World Customs Organization Check out our Customs FAQs for answers to some of the most commonly-asked questions about filling out customs forms. Where do I attach my label after I have printed it? You should attach the label securely to the front of your item, using clear tape to ensure it is visible. A clear barcode is required to allow your item to be tracked, so don't tape over the barcoded area and make sure the barcode is not faded after printing. What do I do if I don’t have a printer? Once you have filled out the necessary information online, you will be provided with a unique code in a confirmation email. You can then take this to your nearest post office to get the label printed and post your item. If you have booked a return for collection, you don’t have to print the label as our driver will supply it. Where can I drop off my parcels? You can drop your parcels off at any of our post offices nationwide or at one of our parcel lockers. Domestic parcels can also be dropped off at selected PostPoint locations. What if I am buying multiple labels? You can buy multiple labels in one transaction with Click & Post. These will all be included in your confirmation email. What is my Basket Reference number? This number refers to any labels bought together in a single transaction and can be used to find more information on them. Is my item insured? If you are buying a label online to post valuable items, you can add insurance to our Express Post or Registered Post services. Your item will be insured for its declared value, which should reflect its cost to you. If you are booking a return, your item is not insured automatically. How will Brexit affect my mail and parcels? From January 1st, there will be changes to how you send goods and receive online shopping from Great Britain. Find out more about these changes on our Brexit page.