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Having trouble with your locker?

If your PIN doesn’t work or you have any problems with a Parcel Locker, please get in touch.

Collecting and receiving items

If we're delivering your item, we'll send you an SMS to choose from a range of delivery options. If you select a parcel locker, you will be sent an access PIN to open it once the item is delivered.

Sending and returning items

If you want to send or return an item, scan your prepaid parcel label or your return label at the locker bank. Then put your item inside and we will collect and deliver it to the addressee.

Frequently asked questions