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Security Hub

We are aware of fraudsters sending fake emails and texts to customers pretending to be from An Post. We are asking customers to remain vigilant and be 'scam aware'. You are in the right place to find information and tips to help you stay safe online.

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Tips to avoid scam messages

  • Stop and think are you expecting a package?
  • Check for misspellings and unusual links
  • Check for unfamiliar sender email addresses

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An Post will never

  • Send urgent requests or threats
  • Will never manage payments for items for sale on reseller websites
  • Send messages that contain any links when contacting you about the payment of Customs Charges 

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What you should do

  • Do not respond to unsolicted messages
  • Never click on links in these messages
  • Do not give your personal details like name, emails or credit/debit card information

To help our customers be ‘scam aware’ and recognise some of the current fraudulent messages you can check out the samples below.

We have information about what else to look out for and what actions to take if you have been affected. If you have any doubts about a message you have received you can contact our Customer Service Team to verify if it is legitimate.

Security FAQ's

You've exceeded the maximum login attempts
Your account has been locked for 30 minutes to prevent fraudulent activity
Your session has timed out
Would you like to log in again to continue?
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Your An Post account is ready

But don't forget to verify your email address within the next 24 hours:

We would like to let you know about products, services and special offers from the An Post Group of Companies that we think may be of value to you. If you would like to receive these communications please tick the boxes below:

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We have updated our terms of service