Our Customer Service Teams are available to speak with you Monday to Friday 9am-5.30pm and on Saturday 9am-2pm.
However, you can contact us in a few different ways.
You can send a message on Facebook
using private messenger or send a direct message on Twitter @Postvox
and include an image of the sms or email.
Find out more about how to contact us
. The fastest choice from these options is Webchat, which is available until 5.00pm Monday to Friday and up to 2.00pm on Saturdays.