DeliveryBox for your An Post parcels DeliveryBox from An Post offers a convenient and secure way to receive letters, packets and parcels, keeping your mail safe at your home or business until you retrieve it. Perfect for online shoppers, commuters and working families as it means your parcels are in, even when you’re out. Order now Click here to order and pay a once off charge of €79.99. Order Online Why choose DeliveryBox? Secure parcel box: Only you and your trusted postperson can access your DeliveryBox. Never miss an An Post delivery: Receive your deliveries, even when you're not at home. Send mail: Leave your postage paid mail in your DeliveryBox for your postperson to collect. Easily return online shopping: Leave Click & Post return items in your DeliveryBox for pickup. Get notified: You'll get email notifications when your parcels arrive with DeliveryBox. It is suitable for both residential and business use. Frequently asked questions How big is a DeliveryBox? The dimensions of the box are as follows: Width: 300mm Height: 476mm Depth: 200mm The box is a weather-resistant, pet-proof, wall-mounted box. Stylish, discreet and compact. What can I fit in my DeliveryBox? The DeliveryBox has been designed to fit letters, packets and small parcels. Packets To qualify for the packet rate of postage, items must weigh no more than 2kg. Gifts, books, product samples, posters and prints in cylindrical tubes will usually fall into this category. They must meet the following packet size requirements: Minimum: 100mm long x 70mm high x 25mm deep Maximum: a combined length, height and depth of 900mm (no individual dimension can exceed 600mm, with a tolerance of 2mm) Tube form: the length plus twice the diameter must be less than 1040mm with no one-dimension exceeding 900mm (with a tolerance of 2mm) Small Parcels The parcel rate of postage applies to items weighing up to 20kg. Large, boxed items such as electrical goods, components and irregularly-shaped and cylindrically-shaped items such as large posters fall into this category. The following are the maximum dimensions: Length 1.5 metres Length + girth 3 metres (where the girth equals 2 x [depth + width]) What do I get when I buy DeliveryBox? Each box comes with: 1 x DeliveryBox 2 x access keys unique to your box Unique barcode which acts as proof of delivery Installation instructions and accessories How do I install DeliveryBox? Watch this step-by-step guide to installing your DeliveryBox. What happens if I lose my DeliveryBox keys? If you misplace the keys to your box, download a DeliveryBox Owner Key Replacement Form (PDF, 264KB), fill it out and return it to us with the relevant fee. A charge of €10 per key applies. Do I still need a letterbox? Yes, you need your current letterbox for all mail received from services other than An Post. DeliveryBox is available for An Post deliveries only. Why am I not receiving notifications to say my post has been received? When you are filling out the application form, you must provide us with your email address in order for notifications to be set up. If you are not receiving these notifications, please email us at DeliveryBox@anpost.ie. How do I update my old email address so that I receive these notifications to my new email address? Please email us at DeliveryBox@anpost.ie advising your old and new email address. You must also confirm your full home address and Eircode to which your deliverybox is located. How do I order a DeliveryBox? Buying a box is simple: Order Online Or Download a DeliveryBox application form (PDF, 68KB) or get one at your local post office to pre-order. Fill it out and return it to An Post along with a once-off payment of €79.99 Pay using a credit or debit card, cheque or postal money order. How long will it take for my DeliveryBox to arrive? You will receive your DeliveryBox within 5-10 working days. For further information, email us at DeliveryBox@anpost.ie. How do I discontinue deliveries to my DeliveryBox? You can do so by writing to An Post at National DeliveryBox Control Centre, 2B, An Post, General Post Office, O’Connell Street Lower, Dublin 1, D01 F5P2. Terms and Conditions DeliveryBox™ Terms and Conditions These terms and conditions apply to An Post’s DeliveryBox™ Service (“the DeliveryBox™ Service”). In these terms and conditions “You” and “Your” refer to you the Applicant for the DeliveryBox™ Service and “We”, “Us” and “Our” refer to An Post, having its registered office at General Post Office, O’Connell Street Lower, Dublin 1, D01 F5P2 and our agents, contractors and/or subcontractors. Participation in the DeliveryBox™ Service is offered by Us to all applicants who meet the Eligibility Criteria. Participation is strictly subject to availability and is subject to a first come-first served basis for applicants who meet Eligibility Criteria. The Eligibility Criteria : You must be aged 18 years or over. Your signed application form must be completed in full and received by Us. The postal address for your home/premises must match the address identified by Us as an address eligible for participation in the DeliveryBox™ Service (“Eligible Postal Address”); You must be authorised to make an Application in respect of ALL mail addressed to ALL individuals at the Eligible Postal Address. In consideration of You meeting the Eligibility Criteria, paying the relevant fee and Your selection by Us at Our absolute discretion for participation in the DeliveryBox™ Service, You will be supplied with and own the DeliveryBox™. You consent to Us accessing Your DeliveryBox™ at all times for all mail purposes including but not limited to inspection of Your DeliveryBox™, the provision of delivery services to Your DeliveryBox™ for all mail addressed to the Eligible Postal Address and the simultaneous collection of mail from Your DeliveryBox™, and any other related purposes. You will be provided with 2 keys for your DeliveryBox™ both of which are unique to Your DeliveryBox™ and for which You alone are responsible. Your DeliveryBox™ contains a unique barcode which may be scanned by Us when We open and deliver a mail item to Your DeliveryBox™. The barcode can only be accessed when Your DeliveryBox™ is open. Any damage or defect to the barcode must be brought to Our attention by You as soon as possible. If for any reason You cannot gain access to Your DeliveryBox™ You must contact Us as soon as possible. Special conditions and exclusions Subject to Condition 9, ALL postal items addressed to the Eligible Postal Address may be delivered by Us to Your DeliveryBox™. Mail items sent by Registered Post to the Eligible Postal Address will not be delivered to the DeliveryBox™ and are excluded from the DeliveryBox™ Service. The DeliveryBox™ may only be used, for the delivery of mail addressed to the Eligible Postal Address. Where Your DeliveryBox™ is full and/or a mail item cannot be safely deposited in the DeliveryBox™, or if the DeliveryBox™ is not readily accessible and/or if the DeliveryBox™ is moved from the location in which it was installed, We will deliver mail items by ordinary course of postal delivery. The DeliveryBox™ Service begins when We notify You of it. The DeliveryBox™ must be readily accessible to Us at all times and must be installed at Your home/premises in accordance with DeliveryBox™ Installation Requirements which We will provide to You. You must sign and return the DeliveryBox™ Activation Card, a copy of which will be provided to You. If You do not sign the DeliveryBox™ Activation Card, Your DeliveryBox™ Service cannot be activated to begin deliveries by Us. Once registered and activated at an Eligible Postal Address the DeliveryBox™ cannot be removed and installed at a new address. If moving house You should notify Us in writing at the address below in order to deactivate the service. The new home owner can contact An Post in order to reactivate the DeliveryBox™ in their name. Where a DeliveryBox™ is deactivated we will deliver mail items in the ordinary course of postal delivery. In the event your DeliveryBox™ is damaged or stolen you must inform Us in writing at the address below. You can purchase a new DeliveryBox™ at a discounted price. If You have misplaced both keys to Your DeliveryBox™ they can be replaced by completing a DeliveryBox™ Owner Key Replacement Form which must be returned to Us with the relevant fee. While You do not have access to your DeliveryBox™ it will be deactivated and all mail will be delivered in the ordinary course of postal delivery. Once the DeliveryBox™ Owner Key Replacement Form and fee have been received Your DeliveryBox™ will be reactivated and service will continue as normal. In the event only one key is missing You must also complete a DeliveryBox™ Owner Key Replacement Form which must be returned to Us with the relevant fee. We will send a replacement key to Your DeliveryBox™. Service will continue as normal to your DeliveryBox™. Termination – Deactivation– Removal of DeliveryBox™ We reserve the right at Our absolute discretion to discontinue the DeliveryBox™ service at any time. 1We reserve the right to amend these Terms and Conditions at any time by writing to You or by publishing a new set of terms and conditions on www.anpost.com. If You wish to discontinue deliveries to Your DeliveryBox™ You must do so in writing to An Post at the address below. Mailing address: National DeliveryBox™ Control Centre, 2B, An Post, General Post Office, O’Connell Street Lower, Dublin 1, D01 F5P2. LIABILITY & INDEMNITY Limitation on Liability: Our liability for any direct loss or damage arising from this agreement is limited to €500. We will not be liable, in any event, for any consequential or indirect loss or damage including, without limitation, loss of income, profits, interest, utility or loss of market, however arising in respect of the DeliveryBox™ Service and/or Your use, ownership, possession or otherwise of the DeliveryBox™. Nothing in this clause shall limit Our liability for death or personal injury arising from Our own negligence or that of Our employees, agents or subcontractors. This agreement is governed by the laws of Ireland and is subject to the exclusive jurisdiction of the Irish courts. GOVERNING LAW & JURISDICTION This agreement is governed by the laws of Ireland and is subject to the exclusive jurisdiction of the Irish courts. MISCELLANEOUS Where the applicant is a limited company this form must be signed by the Company Secretary and one other Director. In the case of partnerships, the signature of each partner is required (attach details on a separate piece of paper, if necessary). We will contact You at the Eligible Postal Address and by email or phone via the contact details provided by You for the purposes of providing the Delivery Box Service and alerting You to changes in the Service or changes which may affect the Service. Every day We deliver mail to Your Delivery Box™ We will send You a “You’ve got mail” email to the email address provided by You. Where the applicant is a limited company this form must be signed by the Company Secretary and one other Director. In the case of partnerships, the signature of each partner is required (attach details on a separate piece of paper, if necessary). We reserve the right to communicate with You at the company registered address (for companies) or at the Eligible Postal Address. You consent to Our contacting You on the phone number supplied on Your application form for all purposes including surveys relating to DeliveryBox™. Each time We deliver mail to Your DeliveryBox™ We will send You a “You’ve got mail” email to the email address provided by You. In these terms and conditions “Ordinary course of postal delivery” means delivery to a letter box at the Eligible Postal address or by leaving a “Sorry we missed you” notice at Your premises.