We will use and hold your Personal Data:
An Post
For the purposes of performing a contract you have entered into with An Post, such as:
- for the purposes of providing national and international postal services to you;
- for the purposes of setting up and administering any accounts you open with us, such as Post Office Savings Bank and other savings accounts;
- to facilitate you in accessing your accounts online in a secure manner where we have agreed to give you access to our online service; and
- to contact you if required in connection with, or to deal with queries, including queries that you make through Webchat, complaints or suggestions in relation to, the services we provide to you, and your accounts or transactions on or relating to your accounts;
- When you pay for a service through an An Post website you will be directed to an An Post payment page. This page contains third party software which carries your payment details to the An Post merchant acquirer. Without the use of such software the An Post payment page will not function. The minimum amount of payment data is held for 18 months as this is the length of time that it takes banks to deal with any queries or chargebacks.
- If you use the An Post Webchat facility and wish to receive a transcript of the Webchat then An Post will use your personal information to provide you with such a transcript.
- Where you have consented to our use for a particular purpose, such as for marketing. If you do give your consent for us to use your Personal Data for a particular purpose, you have the right at any time to withdraw your consent to our future use of your Personal Data for some or all of those purposes by writing to us at the address set out under “Contact Us” below;
For compliance with our legal obligations, including:
- for the purposes of providing national and international postal services;
- to provide postal services for elections and referendums;
- anti-money laundering and anti-terrorist financing (collectively “AML”) and fraud prevention purposes. This may include the collection and processing of Sensitive Personal Data in connection with our obligations under applicable AML laws. Any Sensitive Personal Data will only be used and disclosed, as necessary, for such purposes;
- to help detect and prevent crime and prosecute offences;
- compliance with applicable tax, regulatory reporting and customs obligations;
- where we are ordered to disclose information by a court with appropriate jurisdiction; and
- recording of telephone calls and electronic communications in order to comply with applicable law and regulatory obligations;
Where our use is for a legitimate purpose of An Post, including:
- for day to day operational and business purposes, including board and group reporting and management purposes;
- for the purposes of managing our contracts and relationships with our customers, suppliers, service providers, vendors and other commercial partners;
- taking advice from our external legal and other advisors;
- processing for customs and aircraft security purposes. This may include the collection, processing and international transfer of personal data for international postal services, customs and aircraft security purposes. This may also include the international transfer of personal data to test that the international transfer systems work correctly. If personal data is transferred internationally An Post will use reasonable efforts to ensure that this copy data is destroyed after the testing is complete.
- to help us improve our services and systems, and to improve your experience on our web and online services. Where possible An Post will use synthetic or anonymised data to carry out IT systems tests in order to improve services. In the event we use your personal data then we will restrict access to this data and will destroy this copy data after the testing is satisfactorily completed;
- When you supply your name and email address through Webchat, An Post Customer Services may use this information to contact you in connection to your query or complaint. A copy of the Webchat is retained for the purpose of providing Customer Service. If you prefer not to supply your name and email address you can contact us using another channel. For more information please see: https://www.anpost.com/Help-Support/Contact-Us.
- to undertake market research, statistical and product development analyses;
- to provide you with information in relation to An Post Group products and services, as well as those of certain selected third parties, where we are permitted to do so (please see “Information about Marketing” below for further information); and
- in deciding what marketing information to send to you and to make it more relevant to you (please see “Information about Marketing” below for further information);
- for security purposes. For instance, we will take a photograph of the user at our parcel locker. This photograph will only be used in case of fraud to show who collected an item. This photograph is automatically erased after 28 days.
Where necessary to establish, exercise or defend our legal rights or for the purpose of legal proceedings; and
for such other purposes as were notified to you at the time you provide the information to us.
An Post Money
For the purposes of performing the contract you have entered into with us where you have opened an An Post Money Current Account or applied for a currency card namely:
- for the purposes of providing services to you, and setting up and administering your An Post Money Current Account or currency card facility;to facilitate you in accessing your An Post Money Current Account or your currency card online in a secure manner where we have agreed to give you access to the An Post Money online service;
- to contact you if required in connection with, or to deal with queries, complaints or suggestions in relation to, your An Post Money Current Account or your currency card or transactions on or relating to your An Post Money Current Account or your currency card;
Where you have consented to our use for a particular purpose, such as for marketing. If you do give your consent for us to use your Personal Data for a particular purpose, you have the right at any time to withdraw your consent to our future use of your Personal Data for some or all of those purposes by writing to us at the address set out under “Contact Us” below.
For compliance with our legal obligations, including:
- anti-money laundering and anti-terrorist financing (collectively “AML”) and fraud prevention purposes. This may include the collection and processing of Special Category Personal Data in connection with our obligations under applicable AML laws. Any Special Category Personal Data will only be used and disclosed, as necessary, for such purposes;compliance with applicable tax and regulatory reporting obligations;
- where we are ordered to disclose information by a court with appropriate jurisdiction
- recording of telephone calls and electronic communications in order to comply with applicable law and regulatory obligations;
Where our use is for a legitimate purpose of the An Post Group, including:
- for day to day operational and business purposes, including board and group reporting and management purposes;taking advice from our external legal and other advisors;to help us improve our services and systems, and to improve your experience on our web and online services;
- to undertake market research, statistical and product development analyses;to provide you with information in relation to the An Post Money and certain selected third parties, where we are permitted to do so; and
- in deciding what marketing information to send to you and to make it more relevant to you
- the reorganisation or sale of the whole or part of our or An Post Group business;
Where necessary to establish, exercise or defend our or An Post Group legal rights or for the purpose of legal proceedings; and
For such other purposes as were notified to you at the time you provide the information to us.
PostPoint
For the purposes of performing a contract you have entered into with PostPoint, such as:
- for the purposes of setting up and administering your PostPoint account; and
- to contact you if required in connection with, or to deal with queries, complaints or suggestions in relation to, the services we provide to you, and your accounts or transactions on or relating to your accounts; and
Where you have consented to our use for a particular purpose, such as for marketing. If you do give your consent for us to use your Personal Data for a particular purpose, you have the right at any time to withdraw your consent to our future use of your Personal Data for some or all of those purposes by writing to us at the address set out under “Contact Us” below; and
For compliance with our legal obligations, including:
- compliance with applicable tax, regulatory reporting and customs obligations; and
- where we are ordered to disclose information by a court with appropriate jurisdiction; and
Where our use is for a legitimate purpose of PostPoint, including:
- for day to day operational and business purposes, including board and An Post group reporting and management purposes;
- checking the creditworthiness of applicants or, where you have given your details to one of our members of staff as a prospective applicant for PostPoint’s services;
- managing our contracts and relationships with our customers, suppliers, service providers, vendors and other commercial partners;
- taking advice from our external legal and other advisors;
- to help us improve our services and systems, and to improve your experience on our web and online services;
- to undertake market research, statistical and product development analyses;
- to provide you with information in relation to PostPoint and / or the An Post Group products and services, as well as those of certain selected third parties, where we are permitted to do so; and
- in deciding what marketing information to send to you and to make it more relevant to you;
Where necessary to establish, exercise or defend our legal rights or for the purpose of legal proceedings; and
For such other purposes as were notified to you at the time you provide the information to us.
TV Licence
For compliance with our legal obligations, including:
- to maintain and administer the TV Licence system, in the collection of the television licence fees, and enforcement of the Television Licence Legislation (the Broadcasting Act 2009);
- to help detect and prevent crime and prosecute offences; and
- where we are ordered to disclose information by a court with appropriate jurisdiction; and
where you have consented to our use for a particular purpose, such as for contact by email or SMS (see TVLicence.ie Contact Preferences below). If you do give your consent for us to use your Personal Data for a particular purpose, you have the right at any time to withdraw your consent to our future use of your Personal Data for some or all of those purposes by opt out of this service at any time by logging on to the Personal Details Screen and unticking the consent box on TVLicence.ie or by writing to us at the address set out under “Contact Us”.
Where our use is for a legitimate purpose of An Post, including:
- to verify your identity when you contact An Post so that we can protect your privacy and prevent unauthorised processing of your data;
- Verification of credit or debit cards; (when purchasing a TV Licence on line, over the phone or at the Post Office)
- for day to day operational and business purposes, including board and group reporting and management purposes;
- taking advice from our external legal and other advisors;
- to help us improve our services and systems, and to improve your experience on our website and online services.
Where necessary to establish, exercise or defend our legal rights or for the purpose of legal proceedings; and
For such other purposes as were notified to you at the time you provided the information to us.
An Post Mobile
For the purposes of performing a contract you have entered into with An Post Mobile, such as:
- to facilitate you in accessing your Account(s) online in a secure manner when you register at https://my.postmobile.ie/Login;
- to contact you if required in connection with, or to deal with queries, complaints, service messages or suggestions in relation to, the services we provide to you; and
- to aid customer verification when you contact us or our customer care team in relation to any query you may have.
where you have consented to our use for a particular purpose, such as for marketing. If you do give your consent for us to use your Personal Data for a particular purpose, you have the right at any time to withdraw your consent to our future use of your Personal Data for some or all of those purposes by writing to us at the address set out under “Contact Us” below.
for compliance with our legal obligations, including:
- where we are ordered to disclose information by a court with appropriate jurisdiction;
- where we are required under criminal law to keep records of telephone calls and electronic communications; and
- compliance with regulatory reporting obligations.
where our use is for a legitimate purpose of An Post Mobile, including:
- for day to day operational and business purposes, including board and group reporting and management purposes;
- for the purposes of managing our contracts and relationships with our customers, suppliers, service providers, vendors and other commercial partners;
- taking advice from our external legal and other advisors;
- to help us improve our services and systems, and to improve your experience on our website and online services;
- to undertake market research, statistical and product development analyses; and
- to provide you with information in relation to An Post Group products and services, as well as those of certain selected third parties, where we are permitted to do so.
Where necessary to establish, exercise or defend our legal rights or for the purpose of legal proceedings; and
For such other purposes as were notified to you at the time you provide the information to us.
Licences.ie
For the purposes of performing a contract you have entered into with An Post, such as:
- for the purposes of setting up and administering your licences.ie account;
- to facilitate you in accessing your licences.ie account online in a secure manner where we have agreed to give you access to our online Service;
- to carry out our obligations arising from any contracts entered into between you and us, which includes providing the Service to you when you register with us to use the Service;
- to facilitate your application and payment for Licences issued by Licensing Authorities through use of the Service;
- to contact you if required in connection with, or to deal with queries, complaints or suggestions in relation to, the Service, and transactions on or relating to your accounts or following a period of inactivity to enquire whether you wish to keep your account open; and
- to check and verify your identity in connection with your use of the Service;
Where you have consented to our use for a particular purpose. If you do give your consent for us to use your Personal Data for a particular purpose, you have the right at any time to withdraw your consent to our future use of your Personal Data for some or all of those purposes by writing to us at the address set out under “Contact Us” below;
For compliance with our legal obligations, including:
- compliance with applicable tax and regulatory reporting obligations; and
- where we are ordered to disclose information by a court with appropriate jurisdiction;
where our use is for a legitimate purpose of An Post, including:
- where we have agreed to give you access to the Service, continuing to provide you with access to the Service, including details of your previous use of the Service and content added to it by you, in order to facilitate future use by you of the Service. See Retention of your Personal Data below for more information;
- to notify you about changes to our Website and/or the Service;
- for day to day operational and business purposes, including board and group reporting and management purposes;
- for the purposes of managing our contracts and relationships with Licencing Authorities, our customers, suppliers, service providers, vendors and other commercial partners;
- taking advice from our external legal and other advisors;
- to help us improve our services and systems, and to improve your experience on our Website and online services;
- to prevent and detect security threats, fraud or any other malicious activity;
- to undertake market research, statistical and product development analyses;
- to ensure that content from our Website and Service is presented in the most effective manner for you and for your device. When you input Personal Data into a licences.ie online Licence application form, we may for your convenience, pre-populate certain fields in the Licence application form with information that you provided previously. You will always be able to change the pre-populated data before you submit the Licence application to a Licensing Authority. We may disable this pre-population feature at any time at our sole discretion;
- to provide you with information in relation to An Post Group products and services, as well as those of certain selected third parties, where we are permitted to do so;
- to administer our Website and the Service and for internal operations, including troubleshooting, data analysis, testing, research and statistical and survey purposes;
- as part of our efforts to keep our Website and the Service safe and secure; and
- to develop aggregated, anonymised information using information we collect about you and information you give us. We may use such aggregated and anonymised information for our own internal and external commercial purposes. This information will not identify specific individuals and will therefore not be Personal Data;
Where necessary to establish, exercise or defend our legal rights or for the purpose of legal proceedings; and
For such other purposes as were notified to you at the time you provide the information to us.
Green Hub
When you sign up to the An Post Green Hub, An Post will transfer your personal data to its partners (please see the AnPost.Com website for details) when you wish us to do so. For example, if you wish to have energy conservation improvements done by An Post’s partner in your home then An Post will transfer your personal data to its partner who will then perform the green energy work. The partner will be the controller of your data from that point onwards and you will deal directly with this partner.
An Post will also notify you when we partner with a new green company. We will explain to you the l benefits to you of using this new partner.
An Post will retain your data as long as you wish so that you may avail of the services available through the Green Hub.