My deliveries

You have a number of options available if you miss a delivery:

• Collect your item by bringing your ‘sorry we missed you notice’ (also called a Docket In Box or DIB notice) and personal identification, such as a driver’s licence, to your local Delivery Service Unit

• Nominate an agent to collect the item on your behalf. You (the addressee) must sign the ‘sorry we missed you’ notice and the agent must have this and their own identification in order to collect the item

• Arrange redelivery of the item online to the same or an alternative address. Redeliveries can take approximately 3 to 5 working days to be delivered. 

• If you believe that your item should have been delivered, but you have not received a DIB, then it is most likely that your item is still in transit.

If we are delivering registered post, it has to be signed for so the backup delivery location cannot be used.
You can't use your back up delivery location if the retailer has not provided your email address or phone number, as we are unable to match your details to your login.

We will try to deliver to the address at least once, if there is no one available to accept the parcel we will leave you a “sorry we missed you!” notice explaining how to get it. This will explain the options to collect the parcel from one of our locations or you can arrange a redelivery online.  

All tracked parcels sent by An Post that match your email or phone number are listed. These include parcels you are receiving or sending.

Standard post items are normally delivered by An Post one to two days after posting. Most often, delays occur due to incomplete, illegible or incorrect addresses.

Other reasons for late or delayed delivery include:

• Items posted after the final collection of the day
• Difficulty accessing the property
• International post being handled by multiple postal services and customs agents
• Handling of prohibited items

If we have left a 'sorry we missed you' notice indicating that delivery was attempted at your address, please follow the instructions on the notice.

If you have not received your standard post within five working days from the date of posting, or 15 days in the case of international post, we suggest you use our contact form or pick up an enquiry form at your local post office or delivery office.

These are your email address and phone number, which we use to match parcels to your account. Make sure to use these when you order or send items, so that we can list them here.

In the case of damaged post, it’s important to understand that:

• Damage is often caused by incorrectly-sized or poor quality packaging
• An Post may place damaged items in a plastic bag to prevent further damage
• While every effort is made to ensure your post arrives safely, unopened and in good condition, envelopes may occasionally be damaged during the machine sorting process
• We use waterproof delivery equipment but we cannot guarantee that post will never be wet in adverse weather conditions

Be sure to keep damaged or opened post and any packaging for inspection.

If your post is missing, damaged or opened please contact us through our contact form.  If you prefer, you can pick up the form at your local post office or delivery office.

Our goal is to resolve your enquiry and issue you with a final reply within the time frames shown below:

Mail within Ireland	30 calendar days
Mail to Europe	40 calendar days
Mail to all other destinations	60 calendar days

Two. You can add a home and a work address.

Some retailers will provide us with your contact details and we will get in touch by email or text to let you know when we will be delivering your parcel. You can expect to hear from us a few days in advance of your delivery if your contact details have been provided.

If you’re not around when we try to deliver to the address on your parcel, we’ll leave it at your delivery backup option. This can be a safe, dry place out of view or a neighbour.

An Post holds missed deliveries for the following periods:  

• 5 working days for Standard Post and Express Post.  
• 3 working days for registered post.  
• 16 working days if it is received from abroad  

After that, we will try to return the item to the person who sent it, if there’s a legible address on the outside. If anything has to be returned to the sender, we will attach a sticker explaining why we couldn’t deliver it.  

Two. You can have one for your home and one for your work address. They do not have to be the same.

Due to heavy volumes, redelivery requests can take 3-5 workings days over the Christmas period.