As of 1 July 2026, in line with EU Customs Reforms, customs duty-free will apply to low-value imports from outside the EU. In the same timeframe, a new €3 flat rate customs duty will apply to B2C shipments.
These changes could directly impact your cross-border shipping operations.
An Post has updated its packet and parcel Non-USO terms and conditions to reflect this. It is important to review these terms and conditions and contact your account manager with any queries.
Effective as at 1 JULY 2026
IMPORANT CHANGES ARE BEING MADE TO EU CUSTOMS LAW WITH EFFECT FROM 1 JULY 2026. AN POST IS UPDATING ITS PACKETS AND PARCELS TERMS AND CONDITIONS TO REFLECT THESE CHANGES.
Important Notice
By tendering any Packet or Parcel (as defined below) for transmission by post by An Post, you the customer (the Customer or You) agree to the terms and conditions set out herein (the “Terms and Conditions”).
By accepting these Terms and Conditions the Customer accepts that the liability of An Post and agents is (i) excluded altogether in respect of certain losses and damage and (ii) where not excluded, is strictly limited to the amount(s) as provided herein in Condition 11. In addition, you may be obliged to indemnify An Post in accordance with Condition 7.
Customer is therefore advised to arrange for its own insurance cover where additional protection is required.
Unless agreed otherwise, An Post may suspend, terminate or change the services referred to in these Terms and Conditions and the corresponding Charges at any time, subject to prior notification to the Customer.
An Post will provide advance notice of any change to these Terms and Conditions, except where it is unable to do so for technical, legal or regulatory reasons.
Definitions and Interpretation:
In these conditions the following expressions shall have the meaning hereby respectively assigned to them i.e.
(a) ADR means the European Agreement concerning the International Carriage of Dangerous Goods by Road 2006, volumes 1 and 2 as may be amended from time to time. (For Information see https://www.unece.org/trans/danger/ public/adr/adr e.html ).
(b)“ADR Category A” means Category A substances as defined in section 2.2.62 of volume 1 of the ADR as may be amended from time to time and defined as an Infectious Substance which is carried in a form that, when exposure to it occurs, is capable of causing permanent disability, life threatening or fatal disease to humans or animals.
(c)“ADR Category B” means Category B substances as defined in section 2.2.62 of volume 1 of the ADR as may be amended from time to time and defined as an infectious substance which does not meet the criteria for inclusion in ADR Category A.
(d) ADR Packing Instruction 650 means the packaging instruction applied to UN 3373 set out in section 4.1.4 of volume 2 of the ADR as may be amended from time to time, a copy of which is available for inspection on the An Post website (www.anpost.ie) and from post offices;
(e)Aviation Security Declaration means an An Post form which customers sending items to European Union destinations shall complete and shall be attached to all Postal Packets containing goods (excluding Documents), which are being posted to any European Union destination. #
(f) Biological Substances, Category B means any infectious substance which is assigned to UN3373 of the ADR. (For more information visit www.hsa.ie)
(g)“Charges” means the postage, postage amount, price, tariff, fee, rate of postage charges, surcharge or Deposit payable by the Customer for the Services in accordance with these Terms and Conditions, which for the avoidance of doubt, will include charges in respect of Import Requirements or Export Requirements where required;
(h) “Clinical Wastes” means wastes derived from the medical treatment of animals or humans or from bioresearch.
(i) “CN Code” means the goods nomenclature (‘Combined Nomenclature’ or ‘CN’) to meet the requirements of the Common Customs Tariff and other requirements concerning the importation or exportation of goods. Further information on the codes required for goods can be found here : [https://taxation-customs.ec.europa.eu/customs/calculation-customs-duties/customs-tariff/combined-nomenclature_en] https://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=en
(j) "Collectables" and "Antiques" shall mean items which have appreciated in value either due to their scarcity or due to their being out of production.
(k) “Coin” means coin and includes coin of all kinds, whether or not legal tender in the Republic of Ireland or elsewhere.
(l) “Cultures” means the result of a process by which pathogens are amplified or propagated in order to generate high concentrations thereby increasing the risk of infection when exposure to them occurs. This definition refers to cultures prepared for the intentional generation of pathogens and does not include cultures intended for diagnostic and clinical purposes.
(m) "Customer" shall mean the individual or company who has contracted with An Post to deliver their shipments (whether or not a Service and Price Agreement has been executed);
(n) “Customs Authority” - The Revenue Commissioners and, in connection with jurisdictions other than the State, an entity of such jurisdiction empowered by law to administer the customs regime for the control of imports and exports and collection of duties and levies on behalf of that jurisdiction.
(o) “Dangerous Goods Safety Advisor” means a person holding an appropriate Certificate of Training issued by the Chartered Institute of Logistics and Transport of Ireland or an equivalent qualification issued in a Member State of the European Union.
(p) “Data Protection Legislation” means the General Data Protection (Regulation 2016/679) and the Data Protection Directive (Directive 2016/680).
(q) “Declaration” means the statement(s) by which compliance with customs formalities (including charges and security controls) is enabled by the Customer in respect of goods it arranges to bring into, send outside of or transit through the EU; including for the purposes of the necessary submissions being made to automated customs importation systems, automated customs export systems and import control security systems.
(r) “Documents” means items, whether a file, label, declaration or otherwise, bearing manuscript, typed or printed text contained on (a) paper or similar material; or (b) in electronic form, on and/or retrievable from, whether directly or indirectly, any media storage device, including but not limited to any form of computer, USB key, CDs, DVD and/or any other device capable of storing content and/or documents; and shall include, where applicable, labels, Declarations, Pre-Advice File or other documentation required for posting, Import or Export purposes; and the terms Document or Documentation shall be construed accordingly;
(s) “Export” means the sending of Postal Items outside of Ireland and “Export Requirements” shall mean all requirements and procedures in respect of any charges, including any customs clearance or customs handling charges payable; Security requirements, trade or financial sanctions or similar, or other export requirements including but not limited to product origin or composition, environmental / sustainability matters, licensing, proof of exemption from customs duty or otherwise, as well as any Documentation requirements related to any of the foregoing matters or supplementary information as must be provided to any customs authority, government agency; other postal operator or carrier;
(t) “General Terms and Conditions” shall mean for the purposes referred to herein, An Post’s General USO Terms and Conditions for Single Piece Mail as available at an AnPost.com;
(u) "Glass" shall mean any item made from glass such as mirrors, ornaments, trophies, crystal, picture frame glass and any other glass parts or items.
(v) the “Guide" shall mean the current edition of “The Sending Guide” published on the An Post website, Anpost.com.
(w) “Import” means receiving for postage in Ireland of Postal Items from outside of Ireland and “Import Requirements” shall mean all requirements and procedures in respect of customs charges, VAT charges, customs clearance or handling charges payable; Security requirements, trade or financial sanctions or similar, or other importation requirements including but not limited to product origin or composition, environmental / sustainability matters, licensing, proof of customs duty exemptions or otherwise, as well as any Documentation requirements related to any of the foregoing matters; or supplementary information as must be provided to any customs authority, government agency; other postal operator or carrier;
(x) “Infectious Substances” means substances which are known or are reasonably expected to contain Pathogens, and including infectious substances affecting humans, infectious substances affecting humans and animals, infectious substances affecting animals only, Clinical Wastes and biological specimens;
(y) “Jewellery” means gold, silver, or platinum or other precious metal in a manufactured state, that is to say, a state in which value is added to the raw material by skilled workmanship, and includes any items used or designed for the purposes of ornament; diamonds and precious stones; watches, the cases of which are entirely or mainly composed of gold, silver or platinum or other precious metal; and any article of a like nature which, apart from workmanship, has an intrinsic or marketable value.
(z) “Paper Money” means legal tender notes; notes of any bank of issue, or notes which are currency, in Ireland or any other country or state; postal money orders or Foreign currency drafts; unobliterated postage or revenue stamps, whether embossed or adhesive; exchequer bills, bank post bills, bills of exchange, promissory notes, vouchers, cheques, credit notes which entitle the holder to money or goods and all orders and authorities for the payment of money, whether negotiable or not; or bonds, coupons, and securities for money, whether negotiable or not.
(aa) “Packet” means any package, envelope or other permitted form of packaging fulfilling the requirements for a Packet as defined in the General Terms and Conditions; #
(bb) “Pathogens” means micro-organisms (including bacteria, viruses, rickettsia, parasites, fungi) and other agents such as prions, which can cause disease in humans or animals.
(cc) “Parcel” means any package, envelope or other permitted form of packaging fulfilling the requirements for a parcel as defined in the General Terms and Conditions;
(dd) “Postal Item” means any Parcel or Packet and a reference to an “Item” will be construed accordingly;
(ee) Postage Label means a postage label created using the Service(s) displaying a Postage Mark and the address of the recipient of the Item and that may indicate the address of the sender of the Item;
(ff) Postage Mark means a postage mark included in a Postage Label that indicates, among other things, that postage has been paid on an Item and which enables the sender of the Item to access certain postal services;
(gg) “Pre-Advice File” means the file provided by Customer containing required posting information for each Item including CN code (when for Import or Export) and such other information as An Post may reasonably request.
(hh) “Proof of Delivery” means confirmation of delivery obtained by the postal operative when delivering an Item, whether by way of signature or other confirmation, including by electronic means, recorded by the postal operative;
(ii) “Return Address” means the address selected by Customer to which the Item is to be delivered by An Post as part of any Returns Solution;
(jj) “Return Item” means a Packet or Parcel containing item(s) to be returned by a customer of the Customer in accordance with the applicable Return Solution;
(kk) “Return Solutions” means a return service An Post agrees to make available to you and a reference to a “return solution” in these Terms and Conditions shall be a reference to that return service offered by An Post from time to time and which An Post has agreed to provide you and for which terms additional to these Terms may be applied by An Post;
(ll) "Services" means the services provided by An Post for the transmission by post of Postal Items via the service offerings called EXPRESS, PRIORITY PARCEL INTERNATIONAL, Priority Parcel International or STANDARD as applicable and subject to such variations to or substitutions for any such services sending Packets or Parcels as may be made by An Post from time to time and reference to a “Service” shall be to any one of them;
(mm) “Security” means security in respect of the international transportation of goods, in any mode of transport, including also the security and / or safety analysis of the goods themselves, such as the requirements in respect of Prohibited Items in these Terms;
(nn) “Standard” means a delivery service for Postal Items that does not provide a Proof of Delivery;
(oo) “Prohibited items” means all items listed in Condition 4.8; #
(pp) “Schedule of Charges” means the schedule of postage rates for An Post domestic and international services as available at AnPost.com;
(qq) “With Signature” means the provision of a Proof of Delivery;
(rr) "Works of Art" shall mean paintings, pictures, sculptures and other fine arts.
(ss) “Service and Price Agreement” means the service and price agreement to be completed and executed by the Customer and to which these Terms and Conditions are appended;
(tt) “UN3373” means the United Nations classification to which ADR Biological Substances Category B are assigned pursuant to Section 2.2.62 of volume 1 of the ADR as may be amended from time to time, with the exception of Cultures or clinical wastes.
(uu) “Union Customs Code” or “UCC” means the European Union Regulation (and related implementing acts) laying down the general rules and procedures applicable to goods brought into or taken out of the customs territory of the European Union, as amended from time to time.
(vv) “Universal Postal Union (UPU)” means the United Nations specialised body more fully described at www.upu.int/en/the-upu/acfs/about-acts.html.
Any reference to a statute or to statutory provisions is a reference to a statute as amended or re-enacted. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision.
By tendering any Packet or Parcel for any of the Services, the Customer accepts these Terms and Conditions.
Any order for Services made by the Customer pursuant to a Service and Price Agreement will be an order for services in accordance with these Terms and Conditions.
These Terms and Conditions will apply to any Service and Price Agreement to the exclusion of any other terms that the Customer may seek to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing.
An Post may request that Customer to adhere to sorting and volume forecasting obligations, especially during peak times. If Customer believes it will exceed usual volumes during peak period, An Post requires Customer to provide adequate advance notice to An Post for operational planning purposes.
Customer acknowledges that, depending on actual volume levels of items received by An Post, operationally An Post may not be able to carry all items received and/or deliver such items within the applicable service levels.
Compliant Data: means the specific set of data and information that must be provided to Customs Authorities to ensure that goods being either Imported or Exported or moved under Transit comply with the applicable Import Requirements or Export Requirements or Transit Requirements
CN23: means the customs declaration document that must be used by postal administrations and commercial customers that use postal clearance when goods are being exported;
DDP: means delivered duty paid, which requires that Import Charges on Items are payable by You in advance of sending Items and that Import Charges have been paid prior to delivery;
Deposit: means a sum calculated in respect of all Import Charges or Export Charges reasonably believed to be payable to any Customs Authority, either in this jurisdiction or in the destination country to which items are being sent and which is payable by You to An Post in advance sending Items;
Export Charges: means any customs duty payable, handling fees or clearance fees which arise on the Export of goods to a Third Country;
European Union Deforestation Regulation (EUDR): means EU REGULATION 2023/1115 on the making available on the EU market and the export from the EU of certain commodities and products associated with deforestation and forest degradation;
Failure to Meet Customs Requirements: Failure to provide the correct supplementary information, such as certificates of origin, proof of customs duty exemptions, or other required documents, whether arising under the Union Customs Code, the EUDR or under the Customs and / or Security requirements of the destination country You are sending Postal Items to.
Import Charges: means any customs duty, import VAT, handling fees or clearance fees or other charges payable on the Import of goods from a Third Country;
Inaccurate Classification or Valuation: means a goods classification not done properly according to the Combined Nomenclature (CN) or a customs value that does not reflect the real value of the goods.
Incomplete Data: Missing required information such as details about the origin, value, classification, or customs procedures for the goods.
Incorrect Data: Information submitted that is factually wrong or inconsistent with the actual goods or transaction.
Misclassified: Goods are considered misclassified if the goods description provided does not match the TARIC code declared in the customs data, or if the physical contents of the shipment do not correspond to either the declared description or TARIC code. This includes situations where the packaging indicates one type of product, but the actual goods inside differ.
Non-Compliant Data: means the information or data for provision to Customs Authorities but which does not meet the applicable Import or Export Requirements; and this may arise from provision of Incorrect Data, Incomplete Data, Inaccurate Classification, Timeliness Issues, or other Failure to meet Customs Requirements;
Non-Compliant Items: shall mean Postal Items for which Compliant Data has not been provided, for which Import or Export Charges have not been paid or in respect of which other Failure to meet Customs or Security requirements arise;
TARIC Code or Tariff Code: means the unique identifier used within the EU's TARIC system (the Integrated Tariff of the European Community), being a numerical code up to 10 digits that classifies goods for the purpose of customs and trade and representing the global Harmonized System (HS) code, which is used internationally and additional mandatory specific classifications.
Third Countries: means countries or territories that are not part of the European Union (EU).
Timeliness Issues: Data provided outside the required timeframes set by the UCC. For instance, customs declarations must be filed within specific periods (e.g., pre-arrival or post-arrival).
Transit: The movement of non-Union goods from a Common Transit Country (Iceland, Georgia, Moldova, Montenegro, Norway, Switzerland, Liechtenstein, Turkey, the Republic of North Macedonia, Serbia, Ukraine and the United Kingdom) to Ireland with the suspension of import duties during this movement. “Transit Requirements” shall mean all requirements and procedures in respect of opening a transit movement, transit guarantee, customs charges, VAT charges, customs clearance or handling charges payable; Security requirements, trade or financial sanctions or similar, or other transit requirements, as well as any Documentation requirements related to any of the foregoing matters; or supplementary information as must be provided to any customs authority, government agency; other postal operator or carrier;
Union Customs Code: means the EU REGULATION 952/2013 laying down the Union Customs Code and which can be found here: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A02013R0952-20221212
4.2 Customer Undertakings
By tendering a Packet or Parcel for delivery, You agree that your right to use these Services will depend on you making sure You (or your customer in the case of Return Items) that:
(a) The following additional Customer obligations must be met when sending or receiving items to or from Third Countries:
Customer undertakes to provide all necessary Documentation, including as required to meet Import or Export or Security or Transit [where such a movement is initiated by, or on behalf, of Customer] requirements. The customer acknowledges that it may be required to submit further information, beyond the standard data fields, to meet the obligations imposed by current or future regulations affecting Import or Export. In particular, You undertake to:
(i) Customs And Security: provide Compliant Data and Documentation in the correct form to An Post in advance of sending for the purposes of meeting Import Requirements or Export Requirements or Transit Requirements or for Security purposes. This will include:
(ii) Transit Requirements: Ensure that, where a transit movement is initiated by, or on behalf, of Customer, all requisite data which is required for the opening of a transit declaration is accurate and in accordance with the physical goods which have been sent to An Post. Ensure an appropriate transit guarantee is provided, either by Customer or their designated agent, to support the movement. Ensure all legal requirements related to the movement of goods under transit are met.
(iii) Appropriate labelling: Ensure appropriate labels, including CN23, have been securely attached to the outside of each Item at the time of submission to An Post for the Postal Service required,
(iv) Payment of Charges: Ensure payment of all Import Charges and Export Charges, including any Deposit, where availing of a DDP service, a DAP service or other equivalent service.
(v) Sanctions and Restrictions: In addition to the terms applicable to Prohibited or Restricted contents as set out in Section 4, below, ensure compliance with any financial and trade sanctions, import and/or export controls, as well as other trade restrictions which may also apply to Postal Items being sent to or received from a Third Country; [Further information on sanctions https://www.eeas.europa.eu/eeas/european-union-sanctions_en]
(vi) Other Import / Export Regulatory Compliance Matters: Ensure all information required for compliance with the applicable laws including all Customs and Security requirements of the Union Customs Code, the import regime of the destination country You are sending to, or the EUDR or are provided in advance to An Post. An Post may request additional data, declarations, or supporting documentation from the customer as necessary to ensure compliance with applicable laws, for example, all required information needed to create an Entry Summary Declaration (ENS) for the relevant carrier if the goods are travelling from a Third Country to Ireland, or where relevant, the provision of a Due Diligence Statement or equivalent supporting documentation required under the EUDR.
(b) The Customer is solely responsible for ensuring that Compliant Data is provided. An Post will rely on the Documentation, including all data and information contained there, provided by the Customer, including as completed by any shipping software solution used by Customer, either directly or through authorised integrators.
(c) Provision of Non-Compliant Data or failure to comply with the undertakings set out above risks restriction, delay or interruption to service, for which An Post shall not be liable. A provision for the indemnity of An Post is contained in Section 7.
Rejection or return of Postal Items may arise as follows:
(e) If Customer does not prepare and present Items and/or provide Compliant Data or all required Documents in a timely, accurate, correct and complete manner to An Post, An Post may be obliged to restrict service, or place other restrictions or conditions on the mailing of the Postal Items as An Post reasonably deem to be appropriate , as well as relying on any other Terms. Any foregoing restrictions or conditions shall be incorporated into the agreement with the Customer upon notification to the Customer. #
(f) An Post cannot guarantee it will be able to identify and notify Customer in advance of time of sending of any Non-Compliant Data or where an inconsistency arises between Items included in a Pre-Advice File and Items for sent for delivery or dispatch. Where Customer identifies any errors in Documents provided, Customer agrees to inform An Post as soon as possible. An Post will use reasonable endeavours to support the making of amendments in such cases. Customer acknowledges and agrees it may be subject to additional fees, surcharges and other costs as reasonably determined by An Post.
(g) Where there are persistent issues of Non-Compliant Data, Timeliness Issues, contents of Postal Items being Misclassified or Failure to Comply with Customs Requirements, An Post may be obliged to restrict service until such matters are resolved to An Post’s reasonable satisfaction. An Post shall not be liable for any delay or costs that Customer may incur as a result. #
(h) An Post reserves the right to implement a stop-ship policy.
Under this policy, the dispatch or processing of affected shipments may be temporarily suspended until the customer provides corrected and compliant data or required Deposit. This measure is taken to ensure adherence to Customs and Security regulations and to prevent the movement of Non-Compliant Items.An Post shall not be liable for any delays, costs, or losses incurred because of the enforcement of this policy, which remains in effect until the identified compliance issues are fully resolved.
4.4 Power of Attorney to act as Customs Agent
Every Packet or Parcel shall be adequately and appropriately packed as a protection against damage in the course of transmission by post and in particular:
(a) The Customer remains solely liable for the acceptability of the contents of a Packet or Parcel for transmission by post pursuant to these Terms and Conditions and the applicable legislation. Packets or Parcels may be subject to security inspection. The Customer agrees that An Post or any government agency or authority may be required to open and inspect a Packet or Parcel without the prior agreement of the Customer.
(b) An Post has certain standard restrictions and prohibitions on items that may be included in Packets or Parcels and Customer should consult the list below prior to posting.
(c) Standard List of Prohibited Goods for all Postal Services:
The following are “Prohibited Items” under these Terms and Conditions:Packets or Parcels:
International: The following items are also Prohibited Items and may not be included in any Packet or Parcel to be sent outside of Ireland or Northern Ireland:
Additional prohibitions may be applied by the postal operator in the country of destination. You should enquire as to additional prohibitions applicable in your choice of destination country and ensure that the Items sent for posting do not contain any such prohibited items.
(d) Prohibited Items may not be included in Packets or Parcels presented for a Postal Service provided by An Post unless An Post has expressly agreed in writing to carry such items subject to such conditions as determined by An Post.
(e) Prohibited Items will be refused if tendered for transmission, or, if detected in transit will be detained or treated in accordance with the various applicable statutory regulations in force at the time.
5. Personal Data
The Customer undertakes that any personal data provided to An Post by the Customer for the purposes of the Services and in the Documentation has been lawfully obtained under Data Protection Legislation and is lawfully provided to An Post; that all necessary and relevant information has been provided to the data subjects concerned and that no third-party rights are infringed.
In providing the Services, An Post will comply with the obligations imposed by Data Protection Legislation and will only use such data in accordance with its Privacy Statement.
Further information about how Personal Data is used is set out in An Post Group Privacy Statement at https://www.anpost.com/Privacy/An-Post-Group-Privacy-Statement and the An Post Data Protection mails Notice https://www.anpost.com/Privacy/Data-Protection-Privacy-Notice
6. Photograph on delivery
An Post may take a photograph of Item(s) sent by Customer upon delivery to the delivery location (which may include a safe place option). Such a photograph at time of delivery and at the delivery location will be evidence of delivery.
An Post may make that photograph accessible to Customer and Intended Recipient (via provision of a tracking number). A photograph may be taken alongside Items posted by other senders and provision of a photograph on delivery may include those other Items.
Customer agrees not to use any photograph make available to you pursuant to this condition for any purpose other than evidence that an Item has been delivered.
7. Indemnity
An Post shall act as agent of the Customer, deliver Packets or Parcels fulfilling the requirements of the Postal Service requested by Customer subject at all times to these Terms and Conditions and otherwise in accordance with the An Post’s General Terms and Conditions to the extent applicable and insofar as they relate to the delivery of Packets or Parcels by An Post. Packets or Parcels subject to outbound international delivery shall be handled by An Post subject at all times to these Terms and Conditions and subject to the laws and regulations of the destination country.
Items are accepted by An Post or its agents subject to the condition that the Postal Service purchased can be provided at the time of posting. An Post will not be liable for any costs involved in recovery, redelivery, return or loss of Packets or Parcels where it is subsequently discovered that (i) service is not available to that destination; (ii) service is unavailable for any other reason whatsoever. For the avoidance of doubt, in the event of any conflict between these Terms and Conditions and the Guide, these Terms and Conditions will prevail.
9. Return Items
Return Solution Services:
Subject to the following provisions, all Conditions relating to delivery of Packets or Parcels shall also apply to Return Items.
Your use of any An Post Return Solution is subject to your contract with An Post for the Return Solution.
An Post will not be liable if you or your customers do not comply with this Condition 9 relating to labelling/Return Items. Any Return Items that are not labelled in accordance with An Post requirements may not be processed by us, and we may return such Items to the sender, or you may be required to collect them from us at your cost.
You must not change the Return Address for return Items without the prior written agreement of An Post.
If the terms of this Condition 9 are not met, We can charge You Postage on that Return Item at the standard public tariff rate that applies to an Item of the same size, weight and class and any extra Charges for Items with unpaid or underpaid Postage. You must pay these Charges within 30 Days of receiving an invoice from An Post.
Refunds of Charges paid for the purposes of Import or Export Requirements may be limited or excluded on the Return of such items, either by the applicable customs legislation in Ireland or in the destination country to which You send Items. Accordingly, An Post makes no commitment to arrange or procure payment of a refund of the Charges on such Return Items and any liability of An Post in this regard is excluded.
Return Address Labels:
Where applicable, you must ensure that all return address labels once printed comply with the requirements and design standards prescribed by An Post. We will not be responsible for your costs if you need to change the design or layout of a label, or for any costs that you have to pay as a result of using labels or addresses in the wrong way (for example, the costs of re-sending mail to the correct address).
10. LIABILITIES EXCLUDED
The following provisions apply in respect of all Packets and Parcels (including in case of Return Items).
(a) Without prejudice to Condition 4 (Customer Obligations) and Condition 7 (Indemnity), the liability of An Post for each claim or all claims of physical loss or damage arising out of the same circumstances shall be limited as follows:
12. Claims
(a) Any claim must be brought by the Customer and submitted on an official An Post claim form to the Customer Services Section, An Post, GPO, O’Connell St., Dublin 1 within 30 days of the date of posting, and within 15 days if in respect of an international / overseas service in order. Such claims must be accompanied by:
N.B. All damaged goods and packaging must be retained for inspection. Failure to do so may adversely affect claims.
13. Claims –Time Limit
Claims not submitted in accordance with Condition 12 are excluded and no liability shall be accepted under any circumstances in respect of such claims.
14. Lien on Items Posted
An Post shall have a lien on any items posted for all charges, Customs duties, VAT or other charges of any kind arising out of transportation hereunder and is entitled to dispose of such items in any manner should the charges requested remain unpaid after 60 days after posting.
15. Payment Terms, Credit, Deposits and Refunds
If Proof of Delivery (POD – track and trace) forms part of the Postal Service, the relevant information is available on the An Post website for 12 months from the date of effective delivery.
17. Conflict
Save as set out herein, these Terms and Conditions will apply without reservation or amendment. The Customer’s terms and conditions will not apply in any event. In the event of any conflict between these Terms and Conditions and any terms provided for in any brochure or otherwise in relation to a Postal Service or any service ancillary to any Postal Service, these Terms and Conditions will take precedence.
18. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of Ireland. Each party irrevocably agrees that the courts of Ireland shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions or the Service and Price Agreement or its subject matter or formation.
These changes could directly impact your cross-border shipping operations.
An Post has updated its packet and parcel Non-USO terms and conditions to reflect this. It is important to review these terms and conditions and contact your account manager with any queries.
AN POST TERMS AND CONDITIONS
FOR BUSINESS CUSTOMERS ONLY
NON-USO PACKETS AND PARCELS
Effective as at 1 JULY 2026
IMPORANT CHANGES ARE BEING MADE TO EU CUSTOMS LAW WITH EFFECT FROM 1 JULY 2026. AN POST IS UPDATING ITS PACKETS AND PARCELS TERMS AND CONDITIONS TO REFLECT THESE CHANGES.
Important Notice
By tendering any Packet or Parcel (as defined below) for transmission by post by An Post, you the customer (the Customer or You) agree to the terms and conditions set out herein (the “Terms and Conditions”).
By accepting these Terms and Conditions the Customer accepts that the liability of An Post and agents is (i) excluded altogether in respect of certain losses and damage and (ii) where not excluded, is strictly limited to the amount(s) as provided herein in Condition 11. In addition, you may be obliged to indemnify An Post in accordance with Condition 7.
Customer is therefore advised to arrange for its own insurance cover where additional protection is required.
Unless agreed otherwise, An Post may suspend, terminate or change the services referred to in these Terms and Conditions and the corresponding Charges at any time, subject to prior notification to the Customer.
An Post will provide advance notice of any change to these Terms and Conditions, except where it is unable to do so for technical, legal or regulatory reasons.
Definitions and Interpretation:
In these conditions the following expressions shall have the meaning hereby respectively assigned to them i.e.
(a) ADR means the European Agreement concerning the International Carriage of Dangerous Goods by Road 2006, volumes 1 and 2 as may be amended from time to time. (For Information see https://www.unece.org/trans/danger/ public/adr/adr e.html ).
(b)“ADR Category A” means Category A substances as defined in section 2.2.62 of volume 1 of the ADR as may be amended from time to time and defined as an Infectious Substance which is carried in a form that, when exposure to it occurs, is capable of causing permanent disability, life threatening or fatal disease to humans or animals.
(c)“ADR Category B” means Category B substances as defined in section 2.2.62 of volume 1 of the ADR as may be amended from time to time and defined as an infectious substance which does not meet the criteria for inclusion in ADR Category A.
(d) ADR Packing Instruction 650 means the packaging instruction applied to UN 3373 set out in section 4.1.4 of volume 2 of the ADR as may be amended from time to time, a copy of which is available for inspection on the An Post website (www.anpost.ie) and from post offices;
(e)Aviation Security Declaration means an An Post form which customers sending items to European Union destinations shall complete and shall be attached to all Postal Packets containing goods (excluding Documents), which are being posted to any European Union destination. #
(f) Biological Substances, Category B means any infectious substance which is assigned to UN3373 of the ADR. (For more information visit www.hsa.ie)
(g)“Charges” means the postage, postage amount, price, tariff, fee, rate of postage charges, surcharge or Deposit payable by the Customer for the Services in accordance with these Terms and Conditions, which for the avoidance of doubt, will include charges in respect of Import Requirements or Export Requirements where required;
(h) “Clinical Wastes” means wastes derived from the medical treatment of animals or humans or from bioresearch.
(i) “CN Code” means the goods nomenclature (‘Combined Nomenclature’ or ‘CN’) to meet the requirements of the Common Customs Tariff and other requirements concerning the importation or exportation of goods. Further information on the codes required for goods can be found here : [https://taxation-customs.ec.europa.eu/customs/calculation-customs-duties/customs-tariff/combined-nomenclature_en] https://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=en
(j) "Collectables" and "Antiques" shall mean items which have appreciated in value either due to their scarcity or due to their being out of production.
(k) “Coin” means coin and includes coin of all kinds, whether or not legal tender in the Republic of Ireland or elsewhere.
(l) “Cultures” means the result of a process by which pathogens are amplified or propagated in order to generate high concentrations thereby increasing the risk of infection when exposure to them occurs. This definition refers to cultures prepared for the intentional generation of pathogens and does not include cultures intended for diagnostic and clinical purposes.
(m) "Customer" shall mean the individual or company who has contracted with An Post to deliver their shipments (whether or not a Service and Price Agreement has been executed);
(n) “Customs Authority” - The Revenue Commissioners and, in connection with jurisdictions other than the State, an entity of such jurisdiction empowered by law to administer the customs regime for the control of imports and exports and collection of duties and levies on behalf of that jurisdiction.
(o) “Dangerous Goods Safety Advisor” means a person holding an appropriate Certificate of Training issued by the Chartered Institute of Logistics and Transport of Ireland or an equivalent qualification issued in a Member State of the European Union.
(p) “Data Protection Legislation” means the General Data Protection (Regulation 2016/679) and the Data Protection Directive (Directive 2016/680).
(q) “Declaration” means the statement(s) by which compliance with customs formalities (including charges and security controls) is enabled by the Customer in respect of goods it arranges to bring into, send outside of or transit through the EU; including for the purposes of the necessary submissions being made to automated customs importation systems, automated customs export systems and import control security systems.
(r) “Documents” means items, whether a file, label, declaration or otherwise, bearing manuscript, typed or printed text contained on (a) paper or similar material; or (b) in electronic form, on and/or retrievable from, whether directly or indirectly, any media storage device, including but not limited to any form of computer, USB key, CDs, DVD and/or any other device capable of storing content and/or documents; and shall include, where applicable, labels, Declarations, Pre-Advice File or other documentation required for posting, Import or Export purposes; and the terms Document or Documentation shall be construed accordingly;
(s) “Export” means the sending of Postal Items outside of Ireland and “Export Requirements” shall mean all requirements and procedures in respect of any charges, including any customs clearance or customs handling charges payable; Security requirements, trade or financial sanctions or similar, or other export requirements including but not limited to product origin or composition, environmental / sustainability matters, licensing, proof of exemption from customs duty or otherwise, as well as any Documentation requirements related to any of the foregoing matters or supplementary information as must be provided to any customs authority, government agency; other postal operator or carrier;
(t) “General Terms and Conditions” shall mean for the purposes referred to herein, An Post’s General USO Terms and Conditions for Single Piece Mail as available at an AnPost.com;
(u) "Glass" shall mean any item made from glass such as mirrors, ornaments, trophies, crystal, picture frame glass and any other glass parts or items.
(v) the “Guide" shall mean the current edition of “The Sending Guide” published on the An Post website, Anpost.com.
(w) “Import” means receiving for postage in Ireland of Postal Items from outside of Ireland and “Import Requirements” shall mean all requirements and procedures in respect of customs charges, VAT charges, customs clearance or handling charges payable; Security requirements, trade or financial sanctions or similar, or other importation requirements including but not limited to product origin or composition, environmental / sustainability matters, licensing, proof of customs duty exemptions or otherwise, as well as any Documentation requirements related to any of the foregoing matters; or supplementary information as must be provided to any customs authority, government agency; other postal operator or carrier;
(x) “Infectious Substances” means substances which are known or are reasonably expected to contain Pathogens, and including infectious substances affecting humans, infectious substances affecting humans and animals, infectious substances affecting animals only, Clinical Wastes and biological specimens;
(y) “Jewellery” means gold, silver, or platinum or other precious metal in a manufactured state, that is to say, a state in which value is added to the raw material by skilled workmanship, and includes any items used or designed for the purposes of ornament; diamonds and precious stones; watches, the cases of which are entirely or mainly composed of gold, silver or platinum or other precious metal; and any article of a like nature which, apart from workmanship, has an intrinsic or marketable value.
(z) “Paper Money” means legal tender notes; notes of any bank of issue, or notes which are currency, in Ireland or any other country or state; postal money orders or Foreign currency drafts; unobliterated postage or revenue stamps, whether embossed or adhesive; exchequer bills, bank post bills, bills of exchange, promissory notes, vouchers, cheques, credit notes which entitle the holder to money or goods and all orders and authorities for the payment of money, whether negotiable or not; or bonds, coupons, and securities for money, whether negotiable or not.
(aa) “Packet” means any package, envelope or other permitted form of packaging fulfilling the requirements for a Packet as defined in the General Terms and Conditions; #
(bb) “Pathogens” means micro-organisms (including bacteria, viruses, rickettsia, parasites, fungi) and other agents such as prions, which can cause disease in humans or animals.
(cc) “Parcel” means any package, envelope or other permitted form of packaging fulfilling the requirements for a parcel as defined in the General Terms and Conditions;
(dd) “Postal Item” means any Parcel or Packet and a reference to an “Item” will be construed accordingly;
(ee) Postage Label means a postage label created using the Service(s) displaying a Postage Mark and the address of the recipient of the Item and that may indicate the address of the sender of the Item;
(ff) Postage Mark means a postage mark included in a Postage Label that indicates, among other things, that postage has been paid on an Item and which enables the sender of the Item to access certain postal services;
(gg) “Pre-Advice File” means the file provided by Customer containing required posting information for each Item including CN code (when for Import or Export) and such other information as An Post may reasonably request.
(hh) “Proof of Delivery” means confirmation of delivery obtained by the postal operative when delivering an Item, whether by way of signature or other confirmation, including by electronic means, recorded by the postal operative;
(ii) “Return Address” means the address selected by Customer to which the Item is to be delivered by An Post as part of any Returns Solution;
(jj) “Return Item” means a Packet or Parcel containing item(s) to be returned by a customer of the Customer in accordance with the applicable Return Solution;
(kk) “Return Solutions” means a return service An Post agrees to make available to you and a reference to a “return solution” in these Terms and Conditions shall be a reference to that return service offered by An Post from time to time and which An Post has agreed to provide you and for which terms additional to these Terms may be applied by An Post;
(ll) "Services" means the services provided by An Post for the transmission by post of Postal Items via the service offerings called EXPRESS, PRIORITY PARCEL INTERNATIONAL, Priority Parcel International or STANDARD as applicable and subject to such variations to or substitutions for any such services sending Packets or Parcels as may be made by An Post from time to time and reference to a “Service” shall be to any one of them;
(mm) “Security” means security in respect of the international transportation of goods, in any mode of transport, including also the security and / or safety analysis of the goods themselves, such as the requirements in respect of Prohibited Items in these Terms;
(nn) “Standard” means a delivery service for Postal Items that does not provide a Proof of Delivery;
(oo) “Prohibited items” means all items listed in Condition 4.8; #
(pp) “Schedule of Charges” means the schedule of postage rates for An Post domestic and international services as available at AnPost.com;
(qq) “With Signature” means the provision of a Proof of Delivery;
(rr) "Works of Art" shall mean paintings, pictures, sculptures and other fine arts.
(ss) “Service and Price Agreement” means the service and price agreement to be completed and executed by the Customer and to which these Terms and Conditions are appended;
(tt) “UN3373” means the United Nations classification to which ADR Biological Substances Category B are assigned pursuant to Section 2.2.62 of volume 1 of the ADR as may be amended from time to time, with the exception of Cultures or clinical wastes.
(uu) “Union Customs Code” or “UCC” means the European Union Regulation (and related implementing acts) laying down the general rules and procedures applicable to goods brought into or taken out of the customs territory of the European Union, as amended from time to time.
(vv) “Universal Postal Union (UPU)” means the United Nations specialised body more fully described at www.upu.int/en/the-upu/acfs/about-acts.html.
Any reference to a statute or to statutory provisions is a reference to a statute as amended or re-enacted. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision.
- Acceptance of Terms and Conditions
By tendering any Packet or Parcel for any of the Services, the Customer accepts these Terms and Conditions.
Any order for Services made by the Customer pursuant to a Service and Price Agreement will be an order for services in accordance with these Terms and Conditions.
These Terms and Conditions will apply to any Service and Price Agreement to the exclusion of any other terms that the Customer may seek to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing.
An Post may request that Customer to adhere to sorting and volume forecasting obligations, especially during peak times. If Customer believes it will exceed usual volumes during peak period, An Post requires Customer to provide adequate advance notice to An Post for operational planning purposes.
Customer acknowledges that, depending on actual volume levels of items received by An Post, operationally An Post may not be able to carry all items received and/or deliver such items within the applicable service levels.
- Charges
- Unless expressly agreed otherwise in writing, the Customer shall pay for the Services at the rates set out in the Service and Price Agreement.
- The Charges shall be as set out in the Service and Price Agreement or, if no tariff details are included, the applicable An Post Packet or Parcel charges as set out in the Schedule of Charges from time to time.
- In either case, the appropriate Charge is dependent on the Service required, the destination, the origin, the format, weight and dimensions of the Packet or Parcel.
- An Post reserves the right to apply an additional charge for handling and processing Items on Import or Export. The charge will reflect the additional costs of An Post handling such Items.
- Charges shall become due as soon as a Postal Item is presented to An Post for transmission by post.
- In addition to any other provision of these Terms, An Post may vary the Charges or Surcharges on the anniversary of the agreement with You or by giving You at least 30 days’ notice. Information on current Surcharges, including fuel, is available here: https://www.anpost.com/Commerce/Large-Enterprise/Fuel-Surcharges
- Charges are exclusive of VAT.
- Unpaid charges shall be recoverable as a simple contract debt as provided in Section 49 of the 2011 Act.
- Where any service other than the Services or in addition to a Service is provided to the Customer, additional charges will apply.
- Collection Conditions
- At An Post’s discretion, a collection service from the Customer’s premises may be provided as part of a Parcel Service and at the rates to be notified by An Post to the Customer.
- If a collection service is provided by An Post, the Customer agrees to present all Postal Items in an appropriate manner for collection and transmission by post unless otherwise agreed in writing with An Post.
- Customer Obligations
Compliant Data: means the specific set of data and information that must be provided to Customs Authorities to ensure that goods being either Imported or Exported or moved under Transit comply with the applicable Import Requirements or Export Requirements or Transit Requirements
CN23: means the customs declaration document that must be used by postal administrations and commercial customers that use postal clearance when goods are being exported;
DDP: means delivered duty paid, which requires that Import Charges on Items are payable by You in advance of sending Items and that Import Charges have been paid prior to delivery;
Deposit: means a sum calculated in respect of all Import Charges or Export Charges reasonably believed to be payable to any Customs Authority, either in this jurisdiction or in the destination country to which items are being sent and which is payable by You to An Post in advance sending Items;
Export Charges: means any customs duty payable, handling fees or clearance fees which arise on the Export of goods to a Third Country;
European Union Deforestation Regulation (EUDR): means EU REGULATION 2023/1115 on the making available on the EU market and the export from the EU of certain commodities and products associated with deforestation and forest degradation;
Failure to Meet Customs Requirements: Failure to provide the correct supplementary information, such as certificates of origin, proof of customs duty exemptions, or other required documents, whether arising under the Union Customs Code, the EUDR or under the Customs and / or Security requirements of the destination country You are sending Postal Items to.
Import Charges: means any customs duty, import VAT, handling fees or clearance fees or other charges payable on the Import of goods from a Third Country;
Inaccurate Classification or Valuation: means a goods classification not done properly according to the Combined Nomenclature (CN) or a customs value that does not reflect the real value of the goods.
Incomplete Data: Missing required information such as details about the origin, value, classification, or customs procedures for the goods.
Incorrect Data: Information submitted that is factually wrong or inconsistent with the actual goods or transaction.
Misclassified: Goods are considered misclassified if the goods description provided does not match the TARIC code declared in the customs data, or if the physical contents of the shipment do not correspond to either the declared description or TARIC code. This includes situations where the packaging indicates one type of product, but the actual goods inside differ.
Non-Compliant Data: means the information or data for provision to Customs Authorities but which does not meet the applicable Import or Export Requirements; and this may arise from provision of Incorrect Data, Incomplete Data, Inaccurate Classification, Timeliness Issues, or other Failure to meet Customs Requirements;
Non-Compliant Items: shall mean Postal Items for which Compliant Data has not been provided, for which Import or Export Charges have not been paid or in respect of which other Failure to meet Customs or Security requirements arise;
TARIC Code or Tariff Code: means the unique identifier used within the EU's TARIC system (the Integrated Tariff of the European Community), being a numerical code up to 10 digits that classifies goods for the purpose of customs and trade and representing the global Harmonized System (HS) code, which is used internationally and additional mandatory specific classifications.
Third Countries: means countries or territories that are not part of the European Union (EU).
Timeliness Issues: Data provided outside the required timeframes set by the UCC. For instance, customs declarations must be filed within specific periods (e.g., pre-arrival or post-arrival).
Transit: The movement of non-Union goods from a Common Transit Country (Iceland, Georgia, Moldova, Montenegro, Norway, Switzerland, Liechtenstein, Turkey, the Republic of North Macedonia, Serbia, Ukraine and the United Kingdom) to Ireland with the suspension of import duties during this movement. “Transit Requirements” shall mean all requirements and procedures in respect of opening a transit movement, transit guarantee, customs charges, VAT charges, customs clearance or handling charges payable; Security requirements, trade or financial sanctions or similar, or other transit requirements, as well as any Documentation requirements related to any of the foregoing matters; or supplementary information as must be provided to any customs authority, government agency; other postal operator or carrier;
Union Customs Code: means the EU REGULATION 952/2013 laying down the Union Customs Code and which can be found here: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A02013R0952-20221212
4.2 Customer Undertakings
By tendering a Packet or Parcel for delivery, You agree that your right to use these Services will depend on you making sure You (or your customer in the case of Return Items) that:
- Unless agreed otherwise with An Post, You shall provide the required Documentation with each posting, which shall include the completed Pre-Advice File (or PAF) containing all required details including name and address of consignee, weight of item, accurate and complete goods description, quantity, charges and CN code (when for Import or Export) for each Item being dispatched or delivered in accordance with applicable requirements. An Post may update the Pre-Advice File data and information required at any time for the purposes of legal compliance and operational requirements. An Post shall notify Customer of such changes.
- The Documents are provided to An Post in the required form by no later than the time agreed with An Post and otherwise, no later than time of delivery of the Items to An Post’s network, or at time of collection, as applicable.
- All information provided on any enclosed or attached Documents, including Documentation produced by use of any internet applications for online sending solution provided by An Post, are correct and complete and that:
- the senders address (or return address) is correct, legible and complete;
- the item has been packed in a safe and appropriate way to ensure that the parcel can withstand; transport and delivery in its original packaging;
- the item contains no Prohibited Items;
- all required declarations for Security purposes have been completed;
- Correct and completed labels and barcoding are affixed to each Postal Item and in respect of any Return Item for which a Returns Service is also provided, that each Item has a label which is approved by An Post fixed to it in a clear position; and that each label:
- is clearly and accurately addressed to the: (i) intended recipient, in line with any An Post guides and, where relevant, including Eircode, if required; #
- is affixed to the Item without any amendments or alterations.
(a) The following additional Customer obligations must be met when sending or receiving items to or from Third Countries:
Customer undertakes to provide all necessary Documentation, including as required to meet Import or Export or Security or Transit [where such a movement is initiated by, or on behalf, of Customer] requirements. The customer acknowledges that it may be required to submit further information, beyond the standard data fields, to meet the obligations imposed by current or future regulations affecting Import or Export. In particular, You undertake to:
(i) Customs And Security: provide Compliant Data and Documentation in the correct form to An Post in advance of sending for the purposes of meeting Import Requirements or Export Requirements or Transit Requirements or for Security purposes. This will include:
- Compliant Description
- Compliant Tarriff Code
- Common “Stop Words” not acceptable
- Proper Financial Value (i.e. cannot use a default of 1cent)
- Importer and Exporter (Correct information required)
- Net and Gross Weight of Item
- Packages Information (Quantity and Type (e.g. cartons, pallets))
- Data is in the relevant fields
- Customs Code to be correct (Gift/Sale of Goods/Documents)
- Correct Postage value
- Incoterms DDU or DDP
- IOSS number if applicable and
- Other relevant information, such as applicable certificates or permits.
(ii) Transit Requirements: Ensure that, where a transit movement is initiated by, or on behalf, of Customer, all requisite data which is required for the opening of a transit declaration is accurate and in accordance with the physical goods which have been sent to An Post. Ensure an appropriate transit guarantee is provided, either by Customer or their designated agent, to support the movement. Ensure all legal requirements related to the movement of goods under transit are met.
(iii) Appropriate labelling: Ensure appropriate labels, including CN23, have been securely attached to the outside of each Item at the time of submission to An Post for the Postal Service required,
(iv) Payment of Charges: Ensure payment of all Import Charges and Export Charges, including any Deposit, where availing of a DDP service, a DAP service or other equivalent service.
(v) Sanctions and Restrictions: In addition to the terms applicable to Prohibited or Restricted contents as set out in Section 4, below, ensure compliance with any financial and trade sanctions, import and/or export controls, as well as other trade restrictions which may also apply to Postal Items being sent to or received from a Third Country; [Further information on sanctions https://www.eeas.europa.eu/eeas/european-union-sanctions_en]
(vi) Other Import / Export Regulatory Compliance Matters: Ensure all information required for compliance with the applicable laws including all Customs and Security requirements of the Union Customs Code, the import regime of the destination country You are sending to, or the EUDR or are provided in advance to An Post. An Post may request additional data, declarations, or supporting documentation from the customer as necessary to ensure compliance with applicable laws, for example, all required information needed to create an Entry Summary Declaration (ENS) for the relevant carrier if the goods are travelling from a Third Country to Ireland, or where relevant, the provision of a Due Diligence Statement or equivalent supporting documentation required under the EUDR.
(b) The Customer is solely responsible for ensuring that Compliant Data is provided. An Post will rely on the Documentation, including all data and information contained there, provided by the Customer, including as completed by any shipping software solution used by Customer, either directly or through authorised integrators.
(c) Provision of Non-Compliant Data or failure to comply with the undertakings set out above risks restriction, delay or interruption to service, for which An Post shall not be liable. A provision for the indemnity of An Post is contained in Section 7.
Rejection or return of Postal Items may arise as follows:
- If a shipment is rejected by Customs or the recipient refuses to pay the Import Charges and the goods may be returned to the sender at the sender's expense;
- Unclaimed goods may be subject to disposal by customs authorities after a certain period;
- If Non-Compliant Items are identified;
- If a Deposit has not been paid (or adjusted) in advance of sending Items.
(e) If Customer does not prepare and present Items and/or provide Compliant Data or all required Documents in a timely, accurate, correct and complete manner to An Post, An Post may be obliged to restrict service, or place other restrictions or conditions on the mailing of the Postal Items as An Post reasonably deem to be appropriate , as well as relying on any other Terms. Any foregoing restrictions or conditions shall be incorporated into the agreement with the Customer upon notification to the Customer. #
(f) An Post cannot guarantee it will be able to identify and notify Customer in advance of time of sending of any Non-Compliant Data or where an inconsistency arises between Items included in a Pre-Advice File and Items for sent for delivery or dispatch. Where Customer identifies any errors in Documents provided, Customer agrees to inform An Post as soon as possible. An Post will use reasonable endeavours to support the making of amendments in such cases. Customer acknowledges and agrees it may be subject to additional fees, surcharges and other costs as reasonably determined by An Post.
(g) Where there are persistent issues of Non-Compliant Data, Timeliness Issues, contents of Postal Items being Misclassified or Failure to Comply with Customs Requirements, An Post may be obliged to restrict service until such matters are resolved to An Post’s reasonable satisfaction. An Post shall not be liable for any delay or costs that Customer may incur as a result. #
(h) An Post reserves the right to implement a stop-ship policy.
Under this policy, the dispatch or processing of affected shipments may be temporarily suspended until the customer provides corrected and compliant data or required Deposit. This measure is taken to ensure adherence to Customs and Security regulations and to prevent the movement of Non-Compliant Items.An Post shall not be liable for any delays, costs, or losses incurred because of the enforcement of this policy, which remains in effect until the identified compliance issues are fully resolved.
4.4 Power of Attorney to act as Customs Agent
- The Customer authorises An Post to act as Customer’s representative (or the equivalent position under the national legislation of the applicable Third Country of Import/Export) for any Postal Items that are processed in accordance with these Terms. Customer agrees to execute any further documents that may be required for this purpose.
- Customer’s authorisation applies to all acts and declarations that are related to Import or Export Requirements that An Post may agree to conduct on Customer’s behalf, including, but not limited to, making declarations to applicable customs authorities, payment of any charges and receiving notices, communications, declarations and payments on Customer’s behalf and for Customer’s account. Customer also authorises An Post to grant sub-powers of attorney where An Post deems it necessary or appropriate.
- An Post will have no liability in respect of any duties, taxes, penalties, interest or any other charges in relation to the VAT and/or Customs Duty and/or Handling Fee on either imports or exports. If An Post has incurred any such duties, taxes, handling fees, penalties, interest or charges Customer will fully indemnify An Post. It is Customer’s sole responsibility to ensure all the items sent under these Terms subject to Import Charges or Export Charges comply with the applicable Import or Export Requirements.
- An Post may receive requests for further information, data, documentation or communication from third parties in relation to Postal Items. This shall include but not be limited to customs authorities, government agencies, border agencies, other postal carriers and/or other customs agents. Where such requests are made, An Post shall refer them to the Customer, and Customer should promptly and accurately provide all the requested information. For the avoidance of doubt, An Post will not be liable for any delays or losses that may arise as a result of such requests and/or provision of such information.
- Customer acknowledges that An Post is not responsible for the Documentation and ensuring Compliant Data. The customer shall be solely responsible for ensuring accurate classification and assumes full liability for any consequences arising from incorrect or misleading declarations. An Post may update the data and information required at any time for the purposes of legal compliance and operational requirements. An Post shall notify Customer of such changes.
- By using any online sending solution made available by An Post, Customer:
- consents to use any online sendingsolution provided by An Post in an appropriate, accurate and lawful manner, including verifying data which may be completed for Postal Items as part of the Documentation for posting [and Customer agrees to comply with any requirements set out in the applicable Sending Guide];
- acknowledges that the shipping software will try to find the most appropriate data and/or information to in respect of Postal Items based on the details submitted by the Customer, but it may not be fully accurate and Customer further:
- agrees to check that any changes made by shipping software or look up tool are complete and accurate;
- and let An Post know as soon as possible and, in any event, no later than 1 day after submission, in case of any error;
- acknowledges it may opt-out of using online sending solutions offered by An Post at any time for any reason, but that Customer responsibility for Documentation and Compliant Data requirements will remain.
- Every Item shall comply as to maximum size and dimensions for the time being prescribed for Packets or Parcels in the General Terms and Conditions.
In addition, every Item shall comply as to weight as follows:- Maximum 20kg for Items to be collected at agreed collection points
- Maximum 30kg for Items for home delivery
- Maximum 20kg for Items for international outbound deliveries
- Where a Customer includes any Packet or Parcel that exceeds the weight and size limits agreed in the Service and Price Agreement (which will at all times be subject to Condition 4(a) above), a surcharge per Item will apply equal to: the maximum rate of postage for delivery of the Item (in accordance with Condition 2) plus €50 penalty plus an additional fee of €5.00 per kilo or part thereof. Such Postal Items may also be subject to delayed delivery or not delivered at all if exceeding 30kg.
Every Packet or Parcel shall be adequately and appropriately packed as a protection against damage in the course of transmission by post and in particular:
- Every Item shall have a return address or indication of origin acceptable to An Post, clearly displayed on the outside of the packaging;
- An Item, which is of a fragile nature, shall be packed in a container of sufficient strength and shall be surrounded in that container with sufficient and suitable material against the effect of such concussion, pressure and knocks to which items are ordinarily exposed in transmission, and the item shall bear the words "FRAGILE WITH CARE" written conspicuously in capital letters on the face of the cover above the address.
- Any Item which is weighing 10 kg or over shall have the weight shown and shall be marked “HEAVY” or “HEAVY ITEM” conspicuously in capital letters on the face of the cover above the address.
- An Item which is liable to be damaged by bending shall be packed in a container of sufficient strength to prevent the item from being bent in transmission, and the item shall bear the words "DO NOT BEND" written conspicuously in capital letters on the face of the cover.
(a) The Customer remains solely liable for the acceptability of the contents of a Packet or Parcel for transmission by post pursuant to these Terms and Conditions and the applicable legislation. Packets or Parcels may be subject to security inspection. The Customer agrees that An Post or any government agency or authority may be required to open and inspect a Packet or Parcel without the prior agreement of the Customer.
(b) An Post has certain standard restrictions and prohibitions on items that may be included in Packets or Parcels and Customer should consult the list below prior to posting.
(c) Standard List of Prohibited Goods for all Postal Services:
The following are “Prohibited Items” under these Terms and Conditions:Packets or Parcels:
- Consisting of or containing any indecent or obscene print, painting, photograph, lithograph, cinematograph film, engraving, book or card, or any other indecent or obscene article, whether similar to the above or not;
- or having thereon, or on the cover thereof, any words, marks, or designs of an indecent, obscene or grossly offensive character; or
- consisting of, or containing:
- dangerous, toxic, poisonous or Infectious Substance; other than Biological Substances, Category B exchanged between officially recognised senders as determined by An Post or the sender’s competent authority which have not previously been carried by sea or air; and which are packed and labelled in accordance the ADR Packing Instructions P650; or
- explosive substance of any type;
- any waste, dirt, filth or refuse (including household waste);firearms; military ordnance, replica firearms, replica or inert explosive devices
- paint removers;
- oxidising substances or organic peroxides;
- compressed liquidized or dissolved gases;
- dry ice;
- flammable or corrosive solids or liquids;
- materials liable to spontaneous combustion;
- paints, varnishes, dyes;
- radioactive materials (except under licence);
- living creatures and vegetables;
- prescribed or dangerous drugs (except under statutory licence);
- mercury or materials deemed illegal or prohibited by any government authority;
- organic or biological materials likely to perish in transit;
- sharp instruments not properly protected;
- any noxious or deleterious substance;
- any article or thing which is likely to injure any other Postal Packet in the course of transmission by post or any receptacle in which same is conveyed or an officer of An Post or any other person who may deal with the Postal Packet or postal equipment or third-party property;
- any article liable to customs duty unless the importation of such articles by post is permitted by the country to which the Postal Packet is addressed and there is affixed to the Postal Packet a customs label in the prescribed form.
- counterfeit or pirated items;
- coins;
- any document, precious metal, currency, security, goods (including stamps) or other article, commodity, or thing the exportation or importation of which is subject to control, restriction or prohibition under any law of the State or any other State for the time being in force, except, in so far as the exportation or importation (as the case may be) is authorised in accordance with the provisions of such law;
- a Passport unless it is contained in an Inland Registered Proof of Delivery Postal Packet or a Secure Post Insured Postal Packet which weighs less than 2kg, or
- items prohibited in Irish Aviation Authority Aeronautical Notices or by any government department or regulatory body;
and any other items that from time to time may have to be added to the foregoing list are prohibited, unless An Post has agreed in writing to carry such items subject to such conditions as determined by An Post, which may include certification by a Dangerous Goods Safety Advisor.
International: The following items are also Prohibited Items and may not be included in any Packet or Parcel to be sent outside of Ireland or Northern Ireland:
- aerosols
- toner and ink cartridges
- liquids of any kind.
Additional prohibitions may be applied by the postal operator in the country of destination. You should enquire as to additional prohibitions applicable in your choice of destination country and ensure that the Items sent for posting do not contain any such prohibited items.
(d) Prohibited Items may not be included in Packets or Parcels presented for a Postal Service provided by An Post unless An Post has expressly agreed in writing to carry such items subject to such conditions as determined by An Post.
(e) Prohibited Items will be refused if tendered for transmission, or, if detected in transit will be detained or treated in accordance with the various applicable statutory regulations in force at the time.
5. Personal Data
The Customer undertakes that any personal data provided to An Post by the Customer for the purposes of the Services and in the Documentation has been lawfully obtained under Data Protection Legislation and is lawfully provided to An Post; that all necessary and relevant information has been provided to the data subjects concerned and that no third-party rights are infringed.
In providing the Services, An Post will comply with the obligations imposed by Data Protection Legislation and will only use such data in accordance with its Privacy Statement.
Further information about how Personal Data is used is set out in An Post Group Privacy Statement at https://www.anpost.com/Privacy/An-Post-Group-Privacy-Statement and the An Post Data Protection mails Notice https://www.anpost.com/Privacy/Data-Protection-Privacy-Notice
6. Photograph on delivery
An Post may take a photograph of Item(s) sent by Customer upon delivery to the delivery location (which may include a safe place option). Such a photograph at time of delivery and at the delivery location will be evidence of delivery.
An Post may make that photograph accessible to Customer and Intended Recipient (via provision of a tracking number). A photograph may be taken alongside Items posted by other senders and provision of a photograph on delivery may include those other Items.
Customer agrees not to use any photograph make available to you pursuant to this condition for any purpose other than evidence that an Item has been delivered.
7. Indemnity
- The Customer will indemnify An Post for all fines, costs, losses or other damage suffered or incurred from Customer sending Non-Compliant Items, or from any inconsistencies between information provided by Customer in the PAF, Documentation required to meet Import Requirements or Export Requirements or Transit Requirements and the actual contents of any Packet or Parcel; or from any failure by Customer (including its agents or subcontractors) to provide complete, accurate, correct and timely Documentation and / or Compliant Data in respect of all Postal Items, whether for Import, or Export, or Transit, or other delivery by An Post or from any failure to pay the required Import Charges or Export Charges; or failure to pay a Deposit, where applicable. Where the provision of any information is mandatory under any applicable regulation, the customer shall be solely liable for any delays, penalties, seizure of goods, or other liabilities arising from a failure to provide the required information in a timely, complete, correct, and accurate manner.
- Customer will also indemnify An Post for any costs incurred by it in the making safe, disposal, destruction, handling or return of any Packet or Parcel containing Prohibited Item(s) or Dangerous Item(s) and for all loss arising from damage to other items or to staff or equipment or for loss arising from delays or disruption to service and all related costs. (An Post shall not be obliged to return any such Packet or Parcel to the sender or to deliver it and all liability in respect of such a Packet or Parcel is excluded in full irrespective of any other conditions related to the Service.)
An Post shall act as agent of the Customer, deliver Packets or Parcels fulfilling the requirements of the Postal Service requested by Customer subject at all times to these Terms and Conditions and otherwise in accordance with the An Post’s General Terms and Conditions to the extent applicable and insofar as they relate to the delivery of Packets or Parcels by An Post. Packets or Parcels subject to outbound international delivery shall be handled by An Post subject at all times to these Terms and Conditions and subject to the laws and regulations of the destination country.
Items are accepted by An Post or its agents subject to the condition that the Postal Service purchased can be provided at the time of posting. An Post will not be liable for any costs involved in recovery, redelivery, return or loss of Packets or Parcels where it is subsequently discovered that (i) service is not available to that destination; (ii) service is unavailable for any other reason whatsoever. For the avoidance of doubt, in the event of any conflict between these Terms and Conditions and the Guide, these Terms and Conditions will prevail.
9. Return Items
Return Solution Services:
Subject to the following provisions, all Conditions relating to delivery of Packets or Parcels shall also apply to Return Items.
Your use of any An Post Return Solution is subject to your contract with An Post for the Return Solution.
An Post will not be liable if you or your customers do not comply with this Condition 9 relating to labelling/Return Items. Any Return Items that are not labelled in accordance with An Post requirements may not be processed by us, and we may return such Items to the sender, or you may be required to collect them from us at your cost.
You must not change the Return Address for return Items without the prior written agreement of An Post.
If the terms of this Condition 9 are not met, We can charge You Postage on that Return Item at the standard public tariff rate that applies to an Item of the same size, weight and class and any extra Charges for Items with unpaid or underpaid Postage. You must pay these Charges within 30 Days of receiving an invoice from An Post.
Refunds of Charges paid for the purposes of Import or Export Requirements may be limited or excluded on the Return of such items, either by the applicable customs legislation in Ireland or in the destination country to which You send Items. Accordingly, An Post makes no commitment to arrange or procure payment of a refund of the Charges on such Return Items and any liability of An Post in this regard is excluded.
Return Address Labels:
Where applicable, you must ensure that all return address labels once printed comply with the requirements and design standards prescribed by An Post. We will not be responsible for your costs if you need to change the design or layout of a label, or for any costs that you have to pay as a result of using labels or addresses in the wrong way (for example, the costs of re-sending mail to the correct address).
10. LIABILITIES EXCLUDED
The following provisions apply in respect of all Packets and Parcels (including in case of Return Items).
- An Post is not a common carrier and will accept Packets or Parcels for transmission by post only on the condition that it is not a common carrier.
- Except as expressly provided in Condition 11, An Post’s liability in respect of any loss or damage suffered by either the Customer or the addressee due to any failure, delay, interruption, suspension or restriction of a service hereunder, is excluded.
- Indirect Losses Excluded:
An Post shall not be liable in any circumstances for any consequential or indirect loss or damage, including without limitation, loss of income, profits, interest, utility or loss of market, however arising, including in respect of:
- any Postal Services or any failure to perform any of its obligations;
- insufficient or improper packing or addressing;
- any Prohibited Item(s) – see Condition 4.8;
- failure by the addressee to take delivery within a reasonable time;
- delay or seizure of any item by any Customs Authority because of incorrect, insufficient, incomplete or improper documentation.
(a) Without prejudice to Condition 4 (Customer Obligations) and Condition 7 (Indemnity), the liability of An Post for each claim or all claims of physical loss or damage arising out of the same circumstances shall be limited as follows:
- In the case of STANDARD parcels: Zero;
- In the case of domestic parcels EXPRESS / EXPRESS WITH SIGNATURE: the amount of loss or damage actually sustained up to a maximum aggregate amount of €350;
- In the case of INTERNATIONAL EXPRESS Packets less than < 2kg: Zero;
- In the case of INTERNATIONAL PRIORITY PARCELS: the amount of loss or damage actually sustained up to a maximum aggregate amount of €150;
and in each case, subject to the following: - the availability of service at the time of posting;
- that the contents are not Prohibited Items or not otherwise excluded from compensation;
- that the Customer Obligations contained in Condition 4 were met prior to sending.
- Cash, including Paper Money;
- Precious metals such as platinum, gold or silver, and items of Jewellery;
- Works of Art, Glass, ceramics, antiques or collectables.
12. Claims
(a) Any claim must be brought by the Customer and submitted on an official An Post claim form to the Customer Services Section, An Post, GPO, O’Connell St., Dublin 1 within 30 days of the date of posting, and within 15 days if in respect of an international / overseas service in order. Such claims must be accompanied by:
- Statement of the amount claimed (in Euro).
- Copy of An Post receipt of posting.
- Copy of original purchase invoice of contents to provide evidence of cost price of contents of Packet or Parcel to the Customer (ex VAT).
- Detailed description of goods involved.
- In the event of non-delivery/delay/damage etc. copy of a written statement from the consignee confirming loss or damage.
N.B. All damaged goods and packaging must be retained for inspection. Failure to do so may adversely affect claims.
13. Claims –Time Limit
Claims not submitted in accordance with Condition 12 are excluded and no liability shall be accepted under any circumstances in respect of such claims.
14. Lien on Items Posted
An Post shall have a lien on any items posted for all charges, Customs duties, VAT or other charges of any kind arising out of transportation hereunder and is entitled to dispose of such items in any manner should the charges requested remain unpaid after 60 days after posting.
15. Payment Terms, Credit, Deposits and Refunds
- An Post shall, in any case where payment of Charges has not been made in advance of posting, render to the Customer an invoice showing the Charges due in respect of the Postal Services (and any other services if applicable) provided during the said period and the Customer shall pay to An Post the full amount shown on the said invoice within 30 days of the date thereof. Where You avail of a Service on either an inbound international or outbound international basis, invoices are payable within 14 days of the date thereof.
- Where Customer is availing of a DDP or equivalent service, and whether on an international in-bound or outbound service, Deposits may be requested by An Post in advance on a weekly or other appropriate basis. A month end review and adjustment will be undertaken to determine if there has been an underpayment or overpayment in respect of Charges. In the event of underpayment, on receipt of reasonable evidence demonstrating that the initial Deposit was insufficient, Customer agrees to promptly make further payment. Customer will be refunded in the event of overpayment. However, refunds in other circumstances may be strictly limited in accordance with EU Customs law or the laws of the destination country. An Post does not commit to arranging refunds in respect of items already entered into free circulation.
A claim or counter claim made under any part of this service shall not be made the reason for deferring or withholding payment of monies payable or liabilities incurred to An Post. - All amounts outstanding greater than 30 days from the date of invoice shall be subject to an interest charge of 1.5% per month for each month for which the amount remains unpaid.
If Proof of Delivery (POD – track and trace) forms part of the Postal Service, the relevant information is available on the An Post website for 12 months from the date of effective delivery.
17. Conflict
Save as set out herein, these Terms and Conditions will apply without reservation or amendment. The Customer’s terms and conditions will not apply in any event. In the event of any conflict between these Terms and Conditions and any terms provided for in any brochure or otherwise in relation to a Postal Service or any service ancillary to any Postal Service, these Terms and Conditions will take precedence.
18. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of Ireland. Each party irrevocably agrees that the courts of Ireland shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions or the Service and Price Agreement or its subject matter or formation.
