If you are expecting an ecommerce parcel from your online order, please note our staff are working hard within social distancing guidelines to get parcels delivered as quickly as possible. Some delays may occur. The fastest way to track your delivery is online. This information is updated throughout the day as we scan your delivery so please check back here later.

 

 

No ,this message is a scam attempt and is not from An Post. A fresh wave of scams, aimed at tricking members of the public into giving away sensitive financial details, has been hitting a wide range of businesses including us.
 
The scammers use a number of methods, the latest, like these ones, involve a text message telling customers they have a mail item that is being held because of an overdue payment. The customer is asked to click on a link to have the mail item released. The scams have hit customers, including An Post colleagues, as well as taking up valuable time and resources as we respond to enquiries and tackle the scammers. The texts often carry an An Post logo and are designed to look like a genuine customer contact.
 
An Post are asking customers to be Scam Aware is they receive these kinds of messages not only from us but also from other businesses and service providers, financial institutions etc. In many cases the layout or language used in the messages are an indication they are not genuine.
 
The sources of the scams and the methods used by the scammers change all the time. We have been successful in the past in getting some of the scams closed down. That work continues but it is fair to say that such scam attempts are becoming a feature of all our lives and constant vigilance is required.

Tracking is only available on selected services or categories of mail and for selected services.  Tracking is available on outbound international items, but the extent of ths service is dependent on postal services in the country of destination.

You will need the tracking number (barcode) of an item in order to track it. You cannot track an item without a tracking number.

If you have a tracking number, please refer to our online track your item service. This is how your service works:

• Simply enter the track and trace ID number of the item from your receipt or your customer reference number from the postage label
• The number you enter will have two letters followed by nine numbers and will end in IE. For example RR 1234 5678 9 IE
• An Post may not be in a position to track outbound international items once the item leaves Ireland
• Inbound international items may be tracked using our online tracking tool, provided that the item has been received in Ireland and you have the item number tracking information.

 

Until An Post physically scan an item it will not show up in our network. Please remember that another postal operator’s tracking system may show the item as being in Ireland, even if the item is still at a foreign location.

If the intended recipients are claiming non-delivery of the item, you can submit a missing/delayed item contact form and we will investigate the matter on your behalf. 

No. The number shown on your receipt is called a Trans Ref ID. It is not a tracking number. It is simply a number used to record your transaction with An Post. A tracking number is in the format of two letters, followed by nine digits, and ending in two letters.

The most common tracking results and explanations

Tracking result	Explanation
Your item was accepted in	We have your post and it has started its journey to the address
We are expecting your item in	We are due to receive your post from the retailer
Your item was delivered	We have delivered your post to the address
Your item is going through customs	Before your post is given to An Post it must be assessed by customs
Your item was sent from	Your post has started its journey and has left Ireland
Your item is out for delivery	We are bringing your post to the address
We attempted to deliver your item from	We tried to deliver to your post to the address
Your item is in our office	We have your delivery. The options available on how to get it are on the notice we left at your address
Your item was received in	Your post has been received and will be delivered to the address by the international delivery agent

Track your parcel online . You can then select ‘View the history of the journey’ and you will see the option to request a proof of delivery. Just enter your email address and a copy of the signature will be sent to you directly.

Yes, if you have a tracking number for the parcel.

No, the sender of the post cannot get the mail back, we can only return it to you if we cannot to deliver the post to the address.
 
International mail posted before the COVID 19 restrictions for individual countries began was prepared to be sent abroad as normal,  and is still waiting to be sent.

We are receiving regular international mail updates and once it is possible we will send this mail. We are trying to have all International mail items dispatched and delivered to the addressee as soon as reasonably possible but International mail services may be subject to some restrictions or delays due to the Covid19 global pandemic.
 
To try and avoid this type of situation happening we are currently not accepting mail in Post Offices for countries where COVID 19 restrictions do not allow them to receive international mail dispatches.
 
 

Yes. However, if you are expecting international post during this time, we ask you to allow a greater timeframe of delivery than under usual circumstances. Although the international postal partners are working to maintain service, many of the international links used to convey mail to An Post are experiencing significant disruption  / delay.

Please be advised our dedicated Postal Operatives/ team continue to work hard ensuring your post is delivered to you however, given the current situation - there is significant impact on our ability to maintain our standard delivery times.

We have provided a list of international destinations where you can send mail under the current Covid-19 restrictions. Please check the list in our FAQ ‘What international destinations are An Post dispatching mail to?’ regularly for updated information on our Post and Parcels services regarding particular destinations.  The number of countries that we can access is changing daily.  

Although we are continuing to accept and process mail as far as possible, varying levels of delay should be expected. We do apologise if your desired destination is not on our list at this time as a result of implications resulting from the Global Pandemic. We can assure you once we are able to resume mail service to any country we will update the list as soon as possible.

AddressPal is a service from An Post that allows customers to avail of a UK and USA address that can be used as a postal address for the delivery of UK and USA online orders.

With a UK AddressPal address, just add your name and unique AP number, and you can have items delivered to your nominated post office or tracked and delivered to your home address. With the USA AddressPal address, just add your name and unique AP number, and you can have your items tracked to your home address.

If you do not receive your AddressPal item, please contact our dedicated support team at addresspal.support@anpost.ie.
Opening Times
Monday – Friday: 09:00am – 5:30pm
 

To arrange for your post to be redirected to a new address, please visit our redirection page where you can arrange or renew a redirection.

It takes a minimum of five working days from the time we receive your application until you start to receive redirected mail.
 

If you are going away, An Post can keep your mail safe for you until you return.

MailMinder is a hassle-free service that will look after your post while you are away, whether you’re in Ireland or abroad. It simply suspends delivery of mail to your home for up to 12 weeks.

Simply complete your MailMinder application online or download an application form (PDF, 507KB) and pay for the service at your local post office.

If there is no return address on an envelope, and if the item is not collected within the time frame specified above, the following process takes place:

• Domestic items that have no return address on the envelope are sent to the National Returned Letter Centre
• The National Returned Letter Centre will open the item and return it if the name and address of the sender is inside, as long as it is not a newspaper, magazine or advertising
• If there is no return address inside the item, and the contents appear to be of sentimental, legal or financial value, we will hold it at the National Returned Letter Centre for three calendar months, after which time we will dispose of it
• Items from abroad are returned to postal services in the country of origin

Step 1:
Make your order on the retailer’s website

• Your order will then be sent to An Post’s processing facility

Step 2:
Receive text/email from An Post when your item arrives at our National Hub.

• At this stage your item is in our processing facility (National Hub) and is being prepared to be delivered to you (cannot be collected from here)
• You can track your item through the link provided in the text/email
• You may now have the option to make alternative delivery arrangements through our parcel management website – if the link is in the email/text
• You can choose to have your item delivered to a Safe Place, Collection Point, Neighbour, Alternative Address, or on an Alternative Day
• If you would not like to make any changes to your delivery, do not select an option and it will be delivered as requested when you made  your purchase

Step 3:
You will get an email when your item is out for delivery – coming from your local Delivery Service Unit (DSU)

• This may have an ETA and tracking option

Step 4:

• If you miss your delivery, it will be available for collection at your local sorting office and a Missed Delivery slip will be left at your address to advise you where to collect your item
• You can collect your item at your local sorting office or DSU

 
Step 5:
Your item will be delivered to you

• You may receive a confirmation email to confirm that your item has been delivered to your chosen delivery point

If you are receiving mail for an address other than your own, please supply the details using our contact form. 

You can also report delivery problems by calling +353 (1) 705 7600 and we will send somebody to collect it from you.

If you prefer, you can pick up an enquiry form at your local post office or delivery office.
 

Customs’ staff have a statutory right to examine all parcels coming from outside the EU. It is the Revenue Commissioners which raise the charges and then An Post  collects them.

A fee of 1% of the value, with a minimum charge of €10 per packet or parcel, is charged by An Post for customs clearance of parcels imported from countries outside the EU. This fee is in addition to any duty or VAT payable.

Find out more about customs charges. For further details you can contact Revenue directly or at +353 (1) 805 6150.

At An Post we encourage our customers to use an Eircode on all addresses whenever possible. You do not necessarily need to have an Eircode when sending an item, but including one on the address ensures that your post person can pinpoint the exact location. In either case, it is always necessary to include the full physical address on every item.  Search for an Eircode or check that you have the correct postal address.

Make sure your parcels arrive safe and sound by including a complete, correct and legible address with a full post or Eircode where applicable. Find out more about our size and weight guidelines and how best to prepare your parcels for postage.

Yes, send your request to consumables@anpost.ie and we’ll post your labels to you within a few days by Courier Post. You’ll need to include the following information:

• An Post account number

• Phone number

• Contact name

• Full postal address

• Details of the labels and quantities you need

 
We can you send you labels for the following services:
 

• Courier Post

• Express Post

• Express Post Plus Signature

• Priority Post

• Registered Post

• Standard Post

Yes, send your request to consumables@anpost.ie and we’ll post your order to you within a few days by Standard Post. You’ll need to include the following information:
 

• Contact name

• Phone number

• Full postal address

• Details of the products and quantities you need

 These are the items we have available:

Product name	What is it for?
Registered Post Book	Recording the barcode, receiver’s name and address and value of contents for each Registered Post item. You must bring this book with you to the post office when posting your Registered Post.
Express Post Book	Recording the barcode and receiver’s name and address for each Express Post item. You must bring this book with you to the post office when posting your Express Post.
Certificate of Posting	Used for proof of posting. You can complete the form with the full posting details of each item. Staff in the post office will stamp each form when you hand in the post at the counter.
Registered Post Collection Book	Recording the barcode, receiver’s name and address and value of contents. This book is given to the An Post employee collecting your Registered Post from your premises.
Registered Post Pouches	Specially designed to hold Registered Post items being collected from your premises.
Express Post Pouches	Specially designed to hold Express Post items being collected from your premises.
CN22	A Customs Declaration form completed to declare the contents of the post you are sending to customs authorities.
CP72 Customs & Excise Forms	For parcels or items worth more than €300.
Blue Air Mail Labels	These must be placed on all international mail.
Aviation Security Declaration Labels	Used to ensure compliance with airline security regulations, these must be attached to all letters, packets or parcels containing goods sent within the EU, excluding Northern Ireland.

 

Franking machines allow you to manage your own postage costs, paying as and when you need to. Five companies are currently authorised to provide franking machines in the Republic of Ireland:

• CASS Ltd, 47 Coolmine Industrial Estate, Clonsilla, Dublin 15, D15 ED88, Tel 353 (1 ) 820 7596
• Neopost Ireland Ltd, Unit 16, Fonthill Retail & Business Park, Fonthill Road, Clondalkin, Dublin 22, D22 F2P1, Tel 353 (1) 625 0900
• Pitney Bowes (Irl) Ltd, Cedarhurst Building , Arkle Road, Sandyford , Dublin 18, D18 X6N2, Tel 353 (1) 460 8700
• Pitney Bowes Agent, Copy & Mail-Room Solutions Ltd, Jamestown Business Centre, Jamestown Road, Finglas, Dublin 11, D11 K2FK, Tel 353 (1) 864 5088
• FP Agent Copytext (Irl) Ltd, Unit 6 Block 2 , 2nd Floor Quayside Business Park , Mill Street , Dundalk , County Louth, Tel 353 (1) 247 8896

Find out how to get the most from your machine (PDF, 128.8KB) and learn more about the discounted rates available for meter post.

If you are moving premises, our business redirection service can forward your post and parcels to your new address for up to a year. Download an application form or pick one up at your local post office. 

Business customers can arrange to have their mail collected directly from their premises for an annual collection fee of €3,000. If you do not use the service for a full calendar year, you will be charged on a pro rata basis. An additional fee may apply in certain circumstances in relation to distance travelled to collect mail. For more information, contact the Fee Billing Unit at fee.billingunit@anpost.ie.

You can pay for our bulk mail services either by cash or cheque at your local mail acceptance office or by becoming a bulk mail account holder. To do this, you need to fill in a Postal Account Facility application (PDF, 282KB). Contact an Account Manager if you need more information.

We provide a range of mail marketing services for large and small businesses and organisations. Find out about our leaflet delivery service Publicity Post or target addresses across the country using AdMailer.ie. With Reach+, you can also use our unique network to maximise your campaign’s impact. For more information, email us at post-media@anpost.ie.

If you send more than 40 parcels a week, you can become a parcels account holder with An Post. Contact an Account Manager to find the best parcels solution for your business. To set up an account, you will need to fill out the following forms:

• Parcel Customer Set-up Form
• Service and Price Agreement (PDF, 599KB)
• Direct debit mandate (PDF, 153KB)

You can also avail of our inflight delivery choice solution by filling out a Prism form.
If you do not meet the threshold to become an account holder, you can order prepaid parcel labels from our Business Desk on 1850 26 23 62 or directly from your designated An Post driver.

You can order Irish stamps from our online shop  or you can place a mail order with our Philatelic Bureau. 
To do this, please write to Philatelic Bureau Order Dept, PO Box 1991, General Post Office, O’Connell Street Lower, Dublin 1, D01 F5P2 or call us on 353 (1) 705 7400.
You can also buy commemorative stamps in selected post offices, including the GPO.

You can pay for your stamps in a number of ways including:

• Credit or debit card - if you pay this way, we use 3D Secure as an added layer of security for all online transactions

• Standing order, if you have a Collectors Account

• Cheque/bank draft in euro drawn on a bank in the euro zone. Euro cheques and drafts, over €275, drawn on a non-Irish bank, will incur bank charges

• Euro, sterling or US dollars in cash and sent by registered mail only

• Cheque in US dollars drawn on a US bank, in Canadian dollars drawn on a Canadian bank or a cheque in sterling drawn on a UK Bank

• Bank transfer 

If you choose to pay by bank transfer, please use the following details:

• IBAN No: IE51 BOFI 9000 1770 9738 87

• BIC Code: BOFIIE2D at Bank of Ireland, 2 College Green, Dublin 2, D02 VR66

We ship worldwide. Orders placed on our website are usually shipped within one to two working days. You may have to allow up to 28 days for delivery, depending on your location.

A Collectors Account allows you to set up a standing order for all or any of our listed products.
It also allows you to reserve all new Irish stamps, first day covers and stamp booklets which will be delivered directly to you as they become available. You will also receive our regular free magazine, The Collector.
You can open an account from anywhere in the world by completing our online application form.
Alternatively, you can print the Collector's Account standing order form, indicate the quantity of each item you require and submit it to us.

If you don’t select the credit card payment option, the minimum initial lodgement is €40. After that, how much you pay depends on what you buy.
For example, to receive all Irish stamp issues and first day covers for a year will cost €95 or around €1.80 per week. There are no handling charges and we charge a nominal postal fee.   
Your account balance is shown on each invoice you receive. You can top up your account, as required, online or by mail. You can also arrange to have your credit card debited automatically for each order.

Commemorative stamps are available for three months in post offices and for one year from the date of issue online or through our Philatelic Bureau.
After that, you can buy in the secondary market. You can find out more about our previous stamp programmes from The Collector, our magazine for Irish stamp collectors.

We don’t value stamps or collections. We recommend that you find a reputable local stamp dealer or auction house or check out our comprehensive list of national and international agents and dealers (check link, goes to .ie page).