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What do you need help with?

You can check our online tracking for the latest information on your post. Tracking is updated throughout the day as we scan your post or parcel. You may also find the answer to your question in our Covid-19 Information hub.

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Customs

Information on receiving and customs payments for parcels outside the EU.

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Covid-19

Information on An Post services affected by Covid-19 measures.

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Security Hub

Information and tips to help customers be 'scam aware'.

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Track and Trace

Help and support for tracking your post

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Delivery

Help and support for delivery solutions

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General Post & Parcel FAQ's

Frequently asked questions about international shipping to changing your address.

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Brexit FAQ's

Find out more about the changes to sending goods and receiving online shopping from Great Britain.

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Stamp Collecting

Help and support for collecting stamps

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AddressPal

Key updates on AddressPal about customs and text messages. 

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Green Hub

Frequently asked questions about the An Post Green Hub.

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An Post Mobile

Frequently asked questions for our services and products.

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Top 5 FAQs

You have a number of options available if you miss a delivery:
  • Collect your item by bringing your ‘sorry we missed you notice’ (also called a Docket In Box or DIB notice) and personal identification, such as a driver’s licence, to your local Delivery Service Unit
  • Nominate an agent to collect the item on your behalf. You (the addressee) must sign the ‘sorry we missed you’ notice and the agent must have this and their own identification in order to collect the item
  • Arrange redelivery of the item online to the same or an alternative address. Redeliveries take approximately two working days
  • If you believe that your item should have been delivered, but you have not received a DIB, then it is most likely that your item is still in transit

If you are expecting an ecommerce parcel from your online order, please note our staff are working hard within social distancing guidelines to get parcels delivered as quickly as possible. Some delays may occur. The fastest way to track your delivery is online. This information is updated throughout the day as we scan your delivery so please check back here later.

 

 

We will try to deliver to the address at least once. If there is no one available to accept the parcel, we will leave you a notice explaining how to get it. Your options include  collecting the parcel or having it redelivered to another address.

In the case of damaged post, it’s important to understand that:

  • Damage is often caused by incorrectly-sized or poor quality packaging
  • An Post may place damaged items in a plastic bag to prevent further damage
  • While every effort is made to ensure your post arrives safely, unopened and in good condition, envelopes may occasionally be damaged during the machine sorting process
  • We use waterproof delivery equipment but we cannot guarantee that post will never be wet in adverse weather conditions

Be sure to keep damaged or opened post and any packaging for inspection.

If your post is missing, damaged or opened please contact us through our contact form.  If you prefer, you can pick up the form at your local post office or delivery office.

Our goal is to resolve your enquiry and issue you with a final reply within the time frames shown below:

Mail within Ireland

30 calendar days

Mail to Europe

40 calendar days

Mail to all other destinations

60 calendar days

Standard post items are normally delivered by An Post one to two days after posting. Most often, delays occur due to incomplete, illegible or incorrect addresses.

Other reasons for late or delayed delivery include:

  • Items posted after the final collection of the day
  • Difficulty accessing the property
  • International post being handled by multiiple postal services and customs agents
  • Handling of prohibited items

If we have left a 'sorry we missed you' notice indicating that delivery was attempted at your address, please follow the instructions on the notice.

If you have not received your standard post within five working days from the date of posting, or 15 days in the case of international post, we suggest you use our contact form or pick up enquiry form at your local post office or delivery office.

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