No, we can only return your mail to you if we cannot deliver it to the address.
 
International mail posted before individual countries began to impose COVID-19 restrictions was prepared as normal, and is still waiting to be sent abroad.
 
We are trying to have all international mail items dispatched and delivered as soon as reasonably possible, but these services may be subject to some restrictions or delays due to the pandemic.
 
To try to avoid this type of situation, our post offices are currently not accepting mail to countries which cannot receive it due to the current restrictions.

 

Yes. If you are expecting international mail, however, you should allow more time than usual for delivery. Although our international partners are working to maintain services, many of the international links used to bring mail to An Post are experiencing significant disruption or delay.
 
Our dedicated staff are still working hard to ensure your post is delivered, but the current restrictions have significantly affected our ability to maintain normal delivery times.
 

 
Due to COVID-19 restrictions, the number of countries we can send mail to is changing daily. Check our list of destinations regularly for updated information on our Post and Parcels services.
 
Although we are still accepting and processing as much mail as possible, you should expect some delays. We apologise if your desired destination is not available at the moment, but keep checking our list, as it is updated whenever we can resume mail services to any country.
 
 

AddressPal is a service from An Post that allows customers to avail of a UK and USA address that can be used as a postal address for the delivery of UK and USA online orders.

With a UK AddressPal address, just add your name and unique AP number, and you can have items delivered to your nominated post office or tracked and delivered to your home address. With the USA AddressPal address, just add your name and unique AP number, and you can have your items tracked to your home address.

If you do not receive your AddressPal item, please contact our dedicated support team at addresspal.support@anpost.ie.
Opening Times
Monday – Friday: 09:00am – 5:30pm
 

To arrange for your post to be redirected to a new address, please visit our redirection page where you can arrange or renew a redirection.

It takes a minimum of five working days from the time we receive your application until you start to receive redirected mail.
 

If you are going away, An Post can keep your mail safe for you until you return.

MailMinder is a hassle-free service that will look after your post while you are away, whether you’re in Ireland or abroad. It simply suspends delivery of mail to your home for up to 12 weeks.

Simply complete your MailMinder application online or download an application form (PDF, 507KB) and pay for the service at your local post office.

If there is no return address on an envelope, and if the item is not collected within the time frame specified above, the following process takes place:

• Domestic items that have no return address on the envelope are sent to the National Returned Letter Centre
• The National Returned Letter Centre will open the item and return it if the name and address of the sender is inside, as long as it is not a newspaper, magazine or advertising
• If there is no return address inside the item, and the contents appear to be of sentimental, legal or financial value, we will hold it at the National Returned Letter Centre for three calendar months, after which time we will dispose of it
• Items from abroad are returned to postal services in the country of origin

Step 1:
Make your order on the retailer’s website

• Your order will then be sent to An Post’s processing facility

Step 2:
Receive text/email from An Post when your item arrives at our National Hub.

• At this stage your item is in our processing facility (National Hub) and is being prepared to be delivered to you (cannot be collected from here)
• You can track your item through the link provided in the text/email
• You may now have the option to make alternative delivery arrangements through our parcel management website – if the link is in the email/text
• You can choose to have your item delivered to a Safe Place, Collection Point, Neighbour, Alternative Address, or on an Alternative Day
• If you would not like to make any changes to your delivery, do not select an option and it will be delivered as requested when you made  your purchase

Step 3:
You will get an email when your item is out for delivery – coming from your local Delivery Service Unit (DSU)

• This may have an ETA and tracking option

Step 4:

• If you miss your delivery, it will be available for collection at your local sorting office and a Missed Delivery slip will be left at your address to advise you where to collect your item
• You can collect your item at your local sorting office or DSU

 
Step 5:
Your item will be delivered to you

• You may receive a confirmation email to confirm that your item has been delivered to your chosen delivery point

If you are receiving mail for an address other than your own, please supply the details using our contact form. 

You can also report delivery problems by calling +353 (1) 705 7600 and we will send somebody to collect it from you.

If you prefer, you can pick up an enquiry form at your local post office or delivery office.
 

At An Post we encourage our customers to use an Eircode on all addresses whenever possible. You do not necessarily need to have an Eircode when sending an item, but including one on the address ensures that your post person can pinpoint the exact location. In either case, it is always necessary to include the full physical address on every item.  Search for an Eircode or check that you have the correct postal address.

In Ireland, Irish Revenue Customs’ staff have a statutory right to examine all parcels coming from outside the EU. The Revenue Commissioners may raise customs charges on the item. These charges can be paid through anpost.com or at your local post office.

Some retailers will handle the customs charges as part of your online checkout, meaning that customs charges are not payable by you when these items arrive in Ireland. Other retailers do not, so if customs charges are raised by Revenue we will contact you, using the address information provided by the sender of your item and send you an SMS or email (if these details have been provided by the sender).

For items where customs charges haven’t been charged at checkout, there is an An Post handling fee of €3.50 for most parcels which have a customs charge applied, however it could be up to €10 in cases where there was incorrect or missing data supplied by the sender of the parcel. This fee is charged by An Post for customs clearance of parcels imported from countries outside the EU. This fee is in addition to any duty or VAT payable. (An Post pay the customs charges to the Irish Revenue Commissioners (Revenue) on your behalf.

For more information about customs charges, please visit the Revenue website. 

If you provide your telephone number to the retailer,  for a delivery, An Post will send you a text or an email to keep you up to date on the arrival of your item.

Our messages will let you know that your parcel is on the way and where possible :

• Allow you to track your parcel
• Allow you to manage your delivery (change delivery date, etc.)
• Let you know the status of your parcel, including if your parcel has been delivered, or advise where it can be collected, if it could not be delivered

If customs charges are applicable to your item, you will also receive a text or email from us.  If you are expecting an item from outside of the EU, we will let you know if Irish Revenue apply a customs or VAT charge.
You will need your tracking number and a customs reference number to pay any charges due on your item.

If you are ever in doubt about a text asking for payment for an An Post parcel, you can visit our customs page and enter your tracking number and customs reference number to verify the message is legitimate.

Please take care with all texts or emails that claim to be from An Post.
A fresh wave of scams, aimed at tricking members of the public into giving away sensitive financial details, has been hitting a wide range of businesses including us.
 
The scammers use a number of methods, including a text message telling customers they have a mail item that is being held because of an overdue payment. The customer is asked to click on a link to have the mail item released. The texts and fake websites often carry an An Post logo, are designed to look like a genuine customer contact and give an impression that urgent action is needed.
 
An Post are asking customers to be ‘scam aware’ if they receive these kinds of messages not only from us but also from other businesses and service providers - financial institutions etc. In many cases the layout or language used in the messages are an indication they are not genuine.
 
If in doubt, don’t click on any links within the text.  Instead open the anpost.com website and enter your parcel details there. You can also contact our customer services team to verify that a message you have received is legitimate. Do not take any action unless you are certain a text is legitimate.
 
The sources of the scams and the methods used by the scammers change all the time. We have been successful in the past in getting some of the scams closed down. That work continues but it is very important to be scam aware on an ongoing basis.