We are experiencing a high volume of calls and webforms to our call centre. Due to Covid 19 and measures we have taken on social distancing, it has impacted our response times. As we are trying to assist customers with the most urgent enquiries, we ask that you only contact us by phone or webform if you cannot find an answer on our website.
You can check our online tracking for the latest information on your post. Tracking is updated throughout the day as we scan your post or parcel. You may also find the answer to your question in our Covid-19 Information hub.
Switching your number
Unlocking your phone