An Post Mobile Frequently Asked Questions
Note: To get the An Post Mobile Data/Internet settings for your phone go to Data-Internet-Settings.
Switching your number
Switching a bill pay number to An Post Mobile is easily done. We will need to verify that the number you want to move is active and that you own it, and we will also need your Account Number (this will be on your last bill).
An average mobile subscriber uses 10.2GB per month (Comreg Q4 2020 Report). With 50GB data allowance every month An Post Mobile’s Fair Usage Policy represents a very generous amount of data.
An Post Mobile’s Fair Usage Policy is also there to ensure that everyone has equal access to high-speed mobile internet. As numerous devices can be using the same access point to deliver internet, during peak times that access point can be under a lot of pressure to perform. To ensure everyone is receiving the same speed and no one user is causing the service to bottleneck and slowing it down for others, our Fair Usage Policy comes into play.
To get the An Post Mobile Data/Internet settings for your phone go to Data-Internet-Settings.
General Questions
Factors that affect Data Speeds:
Geography (signal can be obscured by mountains, hills, forests),
Buildings (large buildings obscuring the signal),
Distance from a mast (the further you are from a mast, the lower the data service connection will be),
Your device (if your mobile phone does not support 4G, you will not be able to achieve the higher 4G speeds),
Crowds (high call and usage due to crowded areas might cause data speeds and voice calls to get worse)
Setup auto top-up
Setting up Internet Access and Unlocking your phone
If you are moving to An Post Mobile and need to get your phone unlocked you must call your current mobile provider and ask for your phone’s Network Unlock Code. It can take between 5-20 working days to receive your code – timelines vary between different phone manufacturers.
If you need help to unlock your phone, our friendly Customer Services team is available on care@anpostmobile.ie or by calling 0818 789 789.
If you have any questions on switching your number you can always drop into your local post office, or Email: care@anpostmobile.ie or Call 0818 789 789 and we will be happy to give you all the help you need to make the switch.
This may take up to 20 working days (but in most cases will take around 5 days), as codes may need to be requested from the relevant phone manufacturer and subsequent response times vary. You will be contacted as soon as your code has been retrieved. You do not need to take any further actions once your code request has been submitted
We will provide you with your device’s network unlock code as quickly as possible. You can contact Customer Care on email: care@anpostmobile.ie or by calling 0818 789 789.
Notice of 3G Upgrade
0818 789 789.
On Android (some phones may vary)
- Go to Settings > Network > Mobile Network.
- Look for a dropdown menu of mobile standards such as 2G, 3G or LTE (4G).
- If you don't see 4G or LTE, then your smartphone doesn't support the standard.
On iPhones
- First, go to settings on your iPhone.
- Scroll and go to the General Section. Tap the Cellular option.
- Here you will see 'Enable 4G LTE' if your phone supports the network.
Some older legacy devices may be 3G only and will need to be updated/replaced, or may need a new SIM. Customers may need to contact the manufacture to check this. The list below is not exhaustive, and is provided for guidance only:
- Medical alert devices (fall detectors, communicators, etc.)
- Fire alarms
- Inventory trackers
- Smartwatches
- E-readers (Kindles, Nooks, etc.)
- GPS trackers (including for pets)
- Safety devices
- Water features/fountains
- Traffic lights
- Handheld devices
- Heating systems
- Payment devices
Customers with older ‘legacy’ devices may wish to consider upgrading to a 4G device to enjoy enhanced coverage and improved connectivity, rather than falling back to the slower 2G network.
The 2G network, which provides voice coverage, is not part of the upgrade and will remain in full usage.
An Post Mobile will make the best efforts to provide advance notice to customers of the closures as the schedule evolves. This nationwide network modernisation programme is set to be completed over an 18-month period.
International and roaming rates
An average mobile subscriber uses 10.2GB per month (Comreg Q4 2020 Report). With 50GB data allowance every month An Post Mobile’s Fair Usage Policy represents a very generous amount of data.
An Post Mobile’s Fair Usage Policy is also there to ensure that everyone has equal access to high-speed mobile internet. As numerous devices can be using the same access point to deliver internet, during peak times that access point can be under a lot of pressure to perform. To ensure everyone is receiving the same speed and no one user is causing the service to bottleneck and slowing it down for others, our Fair Usage Policy comes into play.
Included countries, when calling from the Republic of Ireland to: Albania , Anguilla, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Bermuda, Brazil, Bulgaria, Caman Islands, Canada, Chile, China, Croatia, Cyprus, Czech Rep, Denmark, Dominica, Dominican Republic, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Grenada, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Japan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Moldova, Montenegro, Montserrat, Netherlands, New Zealand, Nigeria, Northern Ireland Landlines (048 prefix), Norway, Pakistan, Palestinian Territory Occupied, Peru, Philippines, Poland, Portugal, Province of China, Puerto Rico, Romania, Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Kingdom, United States, US, Vietnam, Virgin Islands.
International calls are not covered within the An Post Mobile Unlimited €18/€15 Plans. In order to make international calls you must purchase ADD ON GENERAL CREDIT or an INTERNATIONAL BUNDLE.
You can Top up and purchase Add Ons here : https://www.anpost.com/Mobile/Top-up-Online
Please see the details of the charges for making international calls from Ireland with An Post mobile, outlined below.
Please note international calls are not covered within An Post Mobile Unlimited €18 & €15 plans. To make international calls, you can buy international minutes with two options available: 100 international minutes for €5 or 400 international minutes for €15.
Below are the rates on calls, texts and data when roaming outside the EU.
Note: until further notice the EU roaming rates apply when travelling in the UK.
Region & Country |
Call any mobile or landline |
Receiving a call |
Sending a text |
Receiving a text |
---|---|---|---|---|
North America |
€1.50 |
€1.50 |
€0.30 |
€0.30 |
Canada, USA
Mobile Data €6.15 per MB any time
Region & Country |
Calling any mobile or landline |
Receiving a call |
Sending a text |
Receiving a text |
---|---|---|---|---|
Other Countries |
€2.00 (Worldwide) |
€2.00 |
€0.30 per 160 chars |
€0.30 |
All other countries.
Mobile Data €6.15 per MB any time
You can now add international minutes to your plan and stay connected with your loved ones overseas without breaking the bank. You have the option to buy international minutes, with two choices available: 100 international minutes for €5 or 400 international minutes for €15.
To |
Calls to landlines |
Calls to mobiles |
Text |
---|---|---|---|
EU |
€ 0.23 |
€ 0.23 |
€ 0.07 |
Austria, Belgium, Bulgaria, Croatia Cyprus, Czech Republic, Denmark, Estonia, Finland (including Ahland Islands), France (including Martinique, Guadeloupe, Saint-Martin, French Guyana, Reunion, Mayotte), Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal (including Madeira, Azores), Romania, Slovakia, Slovenia, Spain (including Canaries, Cueta, Melilla), Sweden, Switzerland, Vatican.
Mobile Data €6.15 per MB any time
To |
Calls to landlines |
Calls to mobiles |
Text |
---|---|---|---|
Band 1 |
€ 0.50 |
€ 0.50 |
€ 0.20 |
Albania, Andorra, Armenia, Australia, Azerbaijan, Belarus, Bosnia-Herzegovina, Canada, Faroe Islands, Georgia, Kazakhstan, Kyrgyzstan, Macedonia, Monaco, Moldova, New Zealand, Russia, San Marino, Tajikistan, Turkey, Turkmenistan, USA, Uzbekistan.
To |
Calls to landlines |
Calls to mobiles |
Text |
---|---|---|---|
Band 2 |
€ 1.00 |
€ 1.00 |
€ 0.20 |
Algeria, Anguilla, Antigua & Barbuda, Argentina, Aruba Burundi, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Brazil, Brunei Darussalam, Burundi , Cameroon, Cayman Islands, China, Colombia, Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Gabon, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Libya, Malawi, Malaysia, Mariana Is., Mexico, Morocco, Mozambique, Namibia, Netherlands Antilles, Nevis, Nigeria, Oman, Pakistan, Palestine, Philippines, Puerto Rico, Qatar, Reunion Island, Rwanda, Saudi Arabia, Senegal, Singapore , South Africa, South Korea, Sri Lanka, St. Kitts, St. Lucia, St. Vincent & The Grenadines, Syria, Taiwan, Tanzania (Zanzibar), Thailand, Trinidad & Tobago, Tunisia, Turks & Caicos Islands, Uganda, United Arab Emirates, Uruguay, Venezuela, Vietnam, Virgin Islands, Zambia.
To |
Calls to landlines |
Calls to mobiles |
Text |
---|---|---|---|
Band 3 |
€ 2.00 |
€ 2.00 |
€ 0.20 |
Afghanistan, Angola, Ascension, Benin, Bhutan, Bolivia, Botswana, Burkina Faso, Cambodia, Cape Verde, Central African Rep, Chad, Chile, Christmas Islands, Cocos, Comoros And Mayotte, Cook Islands, Costa Rica, Cuba, Diego Garcia, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, Gambia, Greenland, Guinea (Rep. Of), Guinea Bissau, Guyana, Haiti, Honduras, Ivory Coast, Kiribati, Laos, Liechtenstein, Madagascar, Maldives Islands, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Midway Island, Mongolia, Montenegro, Montserrat, Myanmar, Nauru Is., Nepal, New Caledonia, Nicaragua, Niger, Niue, Norfolk Is. & Antarctica, North Korea, Palau, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Is., Rodriguez Is., Samoa, Sao Tome & Principe, Serbia, Seychelles, Sierra Leone, Solomon Is., Somalia, St. Helena, St. Pierre And Miquelon, Sudan, Surinam, Swaziland, Togo (Togolese Rep), Tokelau, Tonga, Tristan De Cunha, Tuvalu, Vanuatu, Wake Is., Wallis & Futuna Islands, Western Samoa, Yemen, Zaire, Zimbabwe
When roaming in the EU ( and also in the UK) you can ‘roam like home’ and use calls, texts and data from a bundle (plan) as if you were in Ireland (subject to our Fair Use Policy**). Out of bundle rates when roaming in the EU are:
Region & Country |
Call any mobile or landline |
Receiving a call |
Sending a text |
Receiving a text |
---|---|---|---|---|
EU min 60 sec charge |
€0.30c |
Free |
€0.15 per 160 chars |
Free |
Austria, Belgium, Bulgaria, Croatia Cyprus, Czech Republic, Denmark, Estonia, Finland (including Ahland Islands), France (including Martinique, Guadeloupe, Saint-Martin, French Guyana, Reunion, Mayotte), Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal (including Madeira, Azores), Romania, Slovakia, Slovenia, Spain (including Canaries, Cueta, Melilla), Sweden, Switzerland, Vatican.
**Fair Use Policy when roaming in the EU: a Fair Use Policy limit of 25GB data and 250 minutes and texts per month applies to all plans, including the €15 Unlimited Plan. If you need to contact Customer Care on this please call 0818 789 789 (from overseas call +35317057700).
Mobile Data - Republic of Ireland & EU Roaming €0.16 per MB any time.
UK (including Gibraltar, Guernsey, Isle of Man, Jersey)
You can use you data, calls and texts when roaming in the UK subject to our Fair Use Policy**.
**Fair Use Policy when roaming in the UK: a fair Use Policy limit of 25GB data and 250 minutes and texts per month applies to all plans, including the €15 Unlimited Plan. If you need to contact Customer Care on this please call 0818 789 789 (from overseas call +35317057700).
Prepay call cost – Standard (out of bundle)
With An Post Mobile, there’s one simple pricing plan that lets you both manage your mobile costs easily and save you money.
Type of call or text | Rate per minute or message or MB* | Time |
---|---|---|
Landlines - Republic of Ireland | €0.30 | any time |
Mobiles- Republic of Ireland - any network | €0.30 | any time |
Texts- Republic of Ireland - any network | €0.15 | any time |
Mobile Data - Republic of Ireland | €0.16 per MB | any time |
*Prices effective from May 2019
Directory Enquiries
Number | Cost Per Minute (€) | Connection Cost | Minutes Included in Connection Cost | ||||
---|---|---|---|---|---|---|---|
11818 | €1.50 | €1.50 | 1 minute | ||||
11888 | €1.50 | €1.50 | 1 minute | ||||
11850 | €1.50 | €1.50 | 1 minute | ||||
11860 | €1.50 | €1.50 | 1 minute | ||||
11811 | €1.50 | €1.50 | 1 minute | ||||
11827 | €1.50 | €1.50 | 1 minute | ||||
11890 | €1.50 | €1.50 | 1 minute |
Minimum duration of Directory Enquiry call is 1 minute at €1.50 per minute.
Manually adding the internet/data settings to your phone
If for some reason you do not receive this message, or you want to manually add the An Post Mobile data / internet settings yourself, you can change the settings on your phone to access An Post Mobile Data services, as set out below:
Android Data/MMS settings
- Go to Settings > Wireless & Networks > Mobile Networks > Access Point Names and delete all existing APN’s.
- Create a new Internet APN with settings:
- Name: Postmobile
APN: isp.postfone.ie
MCC: 272
MNC: 01
APN Type: default - Press Menu Key & Save.
Sometimes for APN Typesetting you are only allowed choose from a list. If so, choose Internet or default.
iPhone Data settings
- Put the Postmobile Sim into the iPhone and connect the iPhone to an internet connection over Wi-Fi.
- Open the Safari Browser.
- Go to https://p11002.mobilethink.net/dms-scw/page/. After completing the download, please go back into your phone’s settings.
- Click General.
- Click Profile.
- Click Install. (You may be asked to enter your phones passcode)
- Your internet set up is now complete.
An Post Mobile Data / Internet Settings
You should have received a 'settings message' when you first put your An Post Mobile SIM card into your phone. If you followed the message instructions your phone should have access to the internet and be able to make/receive calls and texts.
If you did not receive this message, or you got it and are still having difficulties setting up your phone e.g. you cannot get the internet working, we can resend the settings to your phone. Get the settings sent to my phone.
This will bring you to a new web page with a box that says Enter Phone Number. Enter your number (the one your are setting up) and click on Submit. The settings will then be sent to your phone. Wait for the settings message to come in and when your receive it follow the instructions in the message. Your phone should then be fully set up and you should have access to the internet (to check this turn off any WiFi and see if you can use the internet).
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