An Post Mobile Frequently Asked Questions

Yes. All we need to do is check that you own the number – it’s a simple process (done by calling the mobile number and verifying the caller id on your phone is the same as the number calling). If you are switching you number over on our web shop, you will recceive an automatic message with a One Time Password. Follow the instructions and that will verify ownership. If you are in a Post Office the counter staff will call your number to verify ownership.

If you are moving your number (also known as ‘switching’) from a pre pay account or a standard bill pay account, the allocated turn-around time is two hours, but it usually happens within an hour. 

To get the An Post Mobile Data/Internet settings for your phone go to Data-Internet-Settings.

In keeping with recommendations from Comreg and in line with the relevant Advertising Standards guidelines, An Post Mobile provides clear and unambiguous notice to purchasers that a Fair Usage Policy of 50GB data and 3000 minutes and texts per month (ROI) applies to the €15 Unlimited offer.
An average mobile subscriber uses 10.2GB per month (Comreg Q4 2020 Report). With 50GB data allowance every month An Post Mobile’s Fair Usage Policy represents a very generous amount of data.
An Post Mobile’s Fair Usage Policy is also there to ensure that everyone has equal access to high-speed mobile internet. As numerous devices can be using the same access point to deliver internet, during peak times that access point can be under a lot of pressure to perform. To ensure everyone is receiving the same speed and no one user is causing the service to bottleneck and slowing it down for others, our Fair Usage Policy comes into play.

During the purchase process you will have picked a date and time for the switch over to happen. Your mobile number will stay active on your current SIM card up until that date and time. When you put in your new An Post Mobile SIM Card at or close to the time you specificed, your number will switch over to us. Please note that your coverage will drop on your current SIM card, and when you put your new An Post Mobile SIM card into your phone you will recieve the An Post Mobile data settings. Follow the simple instructions and you’re up and running with An Post Mobile!

If you are out of contract, or on Pay As You Go (Prepay) you don’t need to notify your provider. Once your number has moved over to An Post Mobile, if you were receiving bills from your provider, they will send you your last bill either by post or to your email. Everything else is taken care of by An Post Mobile.  

Switching a pre pay number to An Post Mobile is very easy. Once we verify that the number you want to move is active, we can switch you over there and then. 

Switching a bill pay number to An Post Mobile is easily done. We will need to verify that the number you want to move is active and that you own it, and we will also need your Account Number (this will be on your last bill). 

Some mobile providers lock their phones. This means that their phones will only work with that mobile providers SIM cards. If you are with other mobile providers and your phone is locked, it won’t accept SIM cards from other mobile providers.

If you are joining An Post Mobile and want to use your current phone, it is important to check if your phone is locked. You can do this by inserting an An Post Mobile SIM card (or any other providers SIM Card) into your phone - ask a friend who is not on your network to use their SIM for this test). If you see a message like ‘Incompatible SIM’ or ‘Enter Network Unlock Code’, your phone is locked.

If you don’t have access to a different providers SIM card you can go into any Post Office and ask them to test the phone. Or you can contact your mobile provider and they will tell you if the handset is still locked.

Yes, you can setup Auto Top-up to automatically top up your plan on a day of your choice every month. It's easy to set up and you get €10 general credit on your first top up!
Setup auto top-up

No,. While some mobile providers cap their customers speed depending on the price plan, with An Post Mobile your data speed does not depend on your price plan, as there are no speed caps.  

Factors that affect Data Speeds:

Geography (signal can be obscured by mountains, hills, forests),

Buildings (large buildings obscuring the signal),

Distance from a mast (the further you are from a mast, the lower the data service connection will be),

Your device (if your mobile phone does not support 4G, you will not be able to achieve the higher 4G speeds),

Crowds (high call and usage due to crowded areas might cause data speeds and voice calls to get worse)

To get your An Post Mobile Credit Balance simply type in *200# and then press the call button (usually with the green phone icon) and you’ll see your remaining credit on the screen. Or, if you like, you can hear your balance by calling 1747.

Click here to get the data/internet settings.

If you are moving to An Post Mobile and need to get your phone unlocked you must call your current mobile provider and ask for your phone’s Network Unlock Code. It can take between 5-20 working days to receive your code – timelines vary between different phone manufacturers.

If you need help to unlock your phone, our friendly Customer Services team is available on care@anpostmobile.ie or by calling 0818 789 789.

If you have any questions on switching your number you can always drop into your local post office, or Email: care@anpostmobile.ie or Call 0818 789 789 and we will be happy to give you all the help you need to make the switch.

No. But you will need to check if the phone is locked (see below).

To use your An Post Mobile purchased phone on another network, you will need to check if it is unlocked. You can check if your phone is locked by inserting a non-An Post Mobile SIM card. If you see a message like ‘Incompatible SIM’ or ‘Enter Network Unlock Code’ your phone is locked and you will need an unlock code. We will provide you with your device’s network unlock code as quickly as possible. You can contact Customer Care on email: care@anpostmobile.ie  or by calling 0818 789 789. 

No charge.

We will provide you with your device’s network unlock code as quickly as possible. You can contact Customer Care on email: care@anpostmobile.ie  or by calling 0818 789 789.  

This may take up to 20 working days (but in most cases will take around 5 days), as codes may need to be requested from the relevant phone manufacturer and subsequent response times vary. You will be contacted as soon as your code has been retrieved. You do not need to take any further actions once your code request has been submitted