We are experiencing a high volume of calls and webforms to our customer care team. For a quick response on your query, you may want to browse our website or check the FAQ's in our Help & Support Hub.
For customs queries, including why items have been returned to sender, please visit our customs help Section.
Our online track & trace has the latest information on your post. Tracking is updated throughout the day when we scan your post or parcel, as it moves through our network.
There are some delays to International sending and receiving of items as many of the top sending countries continue to work through ongoing changes due to COVID-19. Please continue to check Track & Trace and visit our list of International Carriers for further updates.