Delivery

An Post holds missed deliveries for the following periods:  

• 5 working days for Standard Post and Express Post. 
• 3 working days for registered post.  
• 16 working days if it is received from abroad.

After that, we will try to return the item to the person who sent it, if there’s a legible address on the outside. If anything has to be returned to the sender, we will attach a sticker explaining why we couldn’t deliver it.  In order to avoid missing a delivery you can sign up anpost.com and set up a delivery safe spot. This can be a safe, dry place out of view or a neighbour.

Customers that have requested for us to leave ecommerce deliveries in their designated safe spot will now be able to access a photo of where their item was delivered to within their An Post account.

On occasion, where no designated safe spot has been set by the customer, but the postal operative knows the delivery will be safe, they will leave it in a safe spot at the delivery address, and take a photo.

Customers will be sent an email and the photo will be accessible in your An Post logged in account for 7 calendar days.

An Post holds missed deliveries for the following periods:  

• 5 working days for Standard Post and Express Post. 
• 3 working days for registered post.  
• 16 working days if it is received from abroad.

After that, we will try to return the item to the person who sent it, if there’s a legible address on the outside. If anything has to be returned to the sender, we will attach a sticker explaining why we couldn’t deliver it.  In order to avoid missing a delivery you can sign up anpost.com and set up a delivery safe spot. This can be a safe, dry place out of view or a neighbour.

We will try to deliver to the address at least once, if there is no one available to accept the parcel we will leave you a “sorry we missed you!” notice explaining how to get it. This will explain the options to collect the parcel from one of our locations or you can arrange a redelivery online. If you're not going to be at home, you can avoid missing a delivery by setting a safe spot up. This can be a safe, dry place out of view or a neighbour. Sign up now at anpost.com/signup to set a safe spot.

You have a number of options available if you miss a delivery:

• Collect your item by bringing your ‘sorry we missed you notice’ (also called a Docket In Box or DIB notice) and personal identification, such as a driver’s licence, to your local Delivery Service Unit

• Nominate an agent to collect the item on your behalf. You (the addressee) must sign the ‘sorry we missed you’ notice and the agent must have this and their own identification in order to collect the item

• Arrange redelivery of the item online to the same or an alternative address. Redeliveries can take approximately 3 to 5 working days to be delivered. 

• If you believe that your item should have been delivered, but you have not received a DIB, then it is most likely that your item is still in transit.