As you are a customer of An Post Money, some of your profile has already been completed. You can view and edit your profile information here
Read FAQs on Help & Support Hub and customs help section. Find latest information on your item on track & trace.
Use Oscarbot to find information about our products and services or track your post. Ask him a question now on our help page.
Webchat is available on this page 9am-5pm Monday-Friday and 9am-2pm on a Saturday.
Get in touch by sending us a message on Facebook or DM us on Twitter @postvox.
Your customs charge can be paid either:
Online, using your credit/debit card and the Customs reference number detailed on the Postcard/SMS/Email; or
at any post office, using your credit/debit card or cash. Please bring the email or the card you received in the post with you to the Post Office.
Once your payment is complete, we will arrange for your item to be delivered as soon as possible.
If you buy goods from outside the EU you may have to pay customs charges (Customs Duty, Excise Duty, VAT) to Irish Revenue.
An Post collect these customs charges from you and pay them to Irish Revenue on your behalf.
It is mandatory for An Post to collect customs charges, An Post cannot deliver your items until these charges have been paid.
A team of Irish Revenue’s Customs officials are based at An Post’s Mail Centre and oversee the customs clearance of imported goods.
Your conversation will no longer be available once the chat window is closed.
Call 353 (1) 705 7600
Monday to Friday 9.00am-5.30pm
Call 0818 20 50 60 or 01 705 7200
Monday to Friday 08:00 - 20:00
Contact your local TV licence office
Monday to Friday 9.00am-5.00pm
Help & Support For information about An Post Money Products and Services or how to contact us for help visit our Money Help and Support Hub
We have updated our Marketing preferences to give a customised experience of when and how we can contact you.
Get the latest offers and news from the An Post group of companies by: