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We are experiencing a high volume of calls and webforms to our customer care team. For customs queries, including why items have been returned to sender, please visit our customs help section.

As we are trying to assist customers with the most urgent enquiries, we ask that you only contact us by phone or webform if you cannot find an answer on our website.

You can check our online tracking for the latest information on your post. Tracking is updated throughout the day as we scan your post or parcel. You may also find the answer to your question in our Covid-19 Information hub.


Popular customs queries

Contact Us

Post and Parcels enquiries

Call 353 (1) 705 7600
Monday to Friday 9.00am-5.30pm
Saturday 9.00am-2.00pm

State Savings enquiries

Call 1850 30 50 60 or text 085 230 5060
Monday to Friday 9.00am-5.30pm

TV licence enquiries

Contact your local TV licence office
Monday to Friday 9.00am-5.00pm

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