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We are experiencing a high volume of calls and webforms to our customer care team. For a quick response on your query, you may want to browse our website or check the FAQ's in our Help & Support Hub.For customs queries, including why items have been returned to sender, please visit our customs help section. Our online track & trace has the latest information on your post. Tracking is updated throughout the day when we scan your post or parcel, as it moves through our network.Please continue to check Track & Trace and visit our list of International Carriers for further updates.
Check below to see what the best way to contact us is and how long you can expect to wait until we can respond to your query.
Your customs charge can be paid either:
Online, using your credit/debit card and the Customs reference number detailed on the Postcard/SMS/Email; or
at any post office, using your credit/debit card or cash. Please bring the email or the card you received in the post with you to the Post Office.
Once your payment is complete, we will arrange for your item to be delivered as soon as possible.
If you buy goods from outside the EU you may have to pay customs charges (Customs Duty, Excise Duty, VAT) to Irish Revenue.
An Post collect these customs charges from you and pay them to Irish Revenue on your behalf.
It is mandatory for An Post to collect customs charges, An Post cannot deliver your items until these charges have been paid.
A team of Irish Revenue’s Customs officials are based at An Post’s Mail Centre and oversee the customs clearance of imported goods.
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Call 353 (1) 705 7600
Monday to Friday 9.00-5.30
(Phone lines closed between 1.00 & 2.00)
Call 0818 20 50 60 or 01 705 7200
Monday to Friday 08:00 - 20:00
Contact your local TV licence office
Monday to Friday 9.00am-5.00pm
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