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Terms of use for anpost.com Registered Users

 
Some An Post services are available to purchase on the An Post website without registration or creating an Account.
Creating an online An Post Account (referred to as the “Account” or “My Account”)  permits You to subscribe for and / or access a range of An Post services as the same “User”, including :
  • Click and Post
  • My Deliveries
The Terms and Conditions below govern relations between An Post and You for the above An Post Service(s) you choose to purchase. 
They are in addition to the An Post Account Terms of Use which are required to be accepted before you use the Service(s) as a Registered User. 
The Terms and Conditions below, together with the An Post Account Terms of Use (if applicable) and the An Post USO Single Piece Terms of Use  (for postal services), form, in each case, the contract between You and An Post for the An Post Service(s) you have chosen to use.

Please read the terms and conditions carefully.  Please note that these Terms contain exclusions of liability for An Post.
An Post Account Terms of Use 
Click & Post Registered User Terms of Use 
My Deliveries Terms of Use 
 

AN POST ACCOUNT Terms of Use

These terms of use (the “Terms”) are a legal agreement between you and An Post when you access and use the online An Post Account.  The words “You” and “Your” mean you as a User of the Account, in your individual capacity, and if applicable, the company or other legal entity whom you represent and on whose behalf you have set up the Account and the words “we”, “us”, “our” mean An Post. 
Creating an online An Post Account (referred to as the “Account” or “My Account” in these Terms) permits You to subscribe for and / or access a range of An Post services as the same “User”.
The Account offers a user friendly and personalised use of the An Post services online and permits a personalisation of Your interactions with An Post.
You will not be allowed to access or use the Account until You have accepted these Terms by ticking the box “Accept”.  If You do not accept these Terms, You may continue to make use of or access An Post’s services and products through An Post Post Offices or on the An Post website, including the relevant product or service page.  The An Post Account is only available through the An Post website. 
PLEASE NOTE EXCLUSIONS OF LIABLITY ARE CONTAINED IN SECTION 7 OF THESE TERMS.
 
Definitions:
Account: means the online account comprising the User Name, the password and all of the personal data and preferences of the User permitting the User to subscribe for and use the Services online;
Data Protection Law means the Data Protection Act 2018 and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“GDPR”);
Password: the confidential code provided by the User which associated with the User’s email address, permits the User to access the Account;
Personal Data means any data or information that You upload to Your Account including any data of other persons that is required for the Service You wish to avail of, such as for the delivery of items when using Click & Post
Your Personal Data means Personal Data provided by You and including Your first name, last name, address (including EIRCODE) and where applicable, Your telephone number and Your  email address;
Services:  the An Post services that may be accessible from time to time via the Account to You as the logged in User;
Transaction Data includes details about payments to and from You and other details You provided in connection with the purchase of Service(s);
Usage Data includes information about how You use the Account and our Services;
User:      means the person (or legal entity) that opens the Account;
  1. Using the Account

    1.1 In order to use this Account, You must follow the registration process for the Account which is described on our website at https://www.anpost.com/Terms-of-Use/Registered-User-Terms-Of-Use, and:

       1.1.1 You must be over 18 years of age; and

       1.1.2 Please note that certain services may be available only to residents of Ireland.

    1.2 We reserve the right to restrict the Services which are available to You on the Account.

    1.3 The terms and conditions which apply to the Service(s) (“Service Terms”), which An Post provides to You, will continue to apply in full to the Service(s) when You access and use them through the Account. Those Service Terms are incorporated by reference to these Terms and by agreeing to accept these Terms, You agree also to be bound by the applicable Service Terms.  If there is any inconsistency between these Terms and the Service Terms in respect of any Service, the Service Terms will apply. Each set of Service Terms is available for You to view by clicking here https://www.anpost.com/Terms-of-Use/Registered-User-Terms-Of-Use;

    1.4 We do not charge for use of the Account. However, our standard charges and transaction fees for the Service(s), are as explained in our Service Terms, and will apply when You use the Account to enter into a transaction or to do anything else to which a charge ordinarily applies for the Service(s).  As a separate matter, You may also have to pay charges under Your contract with Your mobile network operator or internet service provider. You will need to check those charges directly with Your mobile network operator or internet service provider.

  2. Security

    2.1 You must not share Your Password or other credentials that are used to secure Your access to the Account and / or access to Your account or other Services (Your “login details”) whether directly or indirectly, with any other person. Your log in details must be kept secure and confidential.  You must not note them in a form that would be intelligible to another person, or other otherwise make them available to any other person.

    2.2 If You share Your log in details with others, they may be able to access and use the Service(s)which we provide to You. In that case, You will be responsible for the use of Your log in details.

    2.3 You should not provide Your log in details to third parties.

    2.4 If You suspect that someone else knows part or all of Your log in details, or You become aware of any suspicious or unauthorised conduct concerning any products provided to You by An Post, You must notify us immediately by contacting Customer Service at https://www.anpost.com/Help-Support/Contact-Us. If You fail to do so, You may be liable for any unauthorised transactions on Your account which are as a result of Your log in details becoming known to someone else.

    2.5 After You have registered for the Account, we will never ask You to disclose in full to us, or to anyone purporting to act on our behalf Your log-in credentials. If You receive this form of request from any source it is likely to be fraudulent in nature and You should not reveal this information in response.  You should immediately advise us of such request.

    2.6 You must keep Your device on which You have installed the Account secure. You must delete the Account from any device before replacing or disposing of it. This includes deleting any log in details or other information related to the Account which is stored on the device. If Your device has been lost or stolen, You agree to contact us as soon as possible.

    2.7 You agree that these security procedures, and the ones described in our Frequently Asked Questions (“FAQ”) https://www.anpost.com/myAccount/Profile, are reasonable and You accept them. You are solely responsible for any loss or damage arising from Your failure to comply with our security procedures, unless we have agreed otherwise in the product terms which apply to the service, payment account or payment card in connection with which the Account has been used.

    2.8 While we put reasonable security measures in place, we cannot guarantee the privacy or security of any information that concerns You, and passes over the internet, or via mobile networks. If You use the Account, You acknowledge and accept these risks.

    2.9 We have incorporated safety mechanisms into the Account to prevent unauthorised third party access to Your account. We reserve the right to block Your access to the Account if Your log in details have been compromised or access by You is no longer required. You will find details on how to reset Your Password on login.  You may also contact https://www.anpost.com/Help-Support/Contact-Us for information regarding any suspension of access.  An Post will endeavour to assist with the removal of any access restriction where practical unless it would be unlawful for us to provide this information to You.

  3. Your instructions to us using the Account

    3.1 When You use the Account, You irrevocably authorise and instruct us to act upon the instructions received from You through the Account provided the instructions and requests are made by use of Your log in details. You must ensure that all instructions given to us through the Account are accurate and complete, and (where applicable) prior to confirming any such instruction, shall ensure that the instruction as relayed back to You for the purpose of confirmation is complete and accurate. You are solely responsible for the completeness and accuracy of each instruction. We may act on Your instructions and requests without taking any further steps to ensure that the instructions or requests are genuine.

    3.2 In most circumstances, You cannot adjust or cancel any instructions for payment given through the Account and the instructions given by You shall be final and completed by us without further instruction, unless otherwise explained in our Service Terms.

    3.3 We are authorised to provide all information requested and execute all instructions given through the Account using Your log in details unless we have received actual written notice of Your death or legal incapacity.

    3.4 We may refuse to process any instruction or request for information received through the Account if:

       3.4.1 an instruction to make a payment fails;

       3.4.2 we suspect that the Account is being used for fraudulent purposes or that Your log in details have been compromised; or

       3.4.3 we suspect that the Account is being accessed and / or used in an irregular or unauthorised manner (although please be aware that this is at our discretion and we are not liable for any failure to do so).

  4. Data Protection and Cookies

    4.1 An Post respects Your privacy. We will at all times comply with our obligations under data protection law and our Privacy Statement, which can be viewed at https://www.anpost.com/Privacy. Our Privacy Statement sets out in detail how we collect and use Your personal data in accordance with data protection law.

    4.2 The Account utilises cookies. Further information in relation to our use of security tokens is set out in our Cookie Policy, available at https://www.anpost.com/Privacy.

    4.3 In particular, You agree that Your Personal Data, Usage Data and Transaction Data may be used by An Post for the following purposes:

    • the operation and maintenance of Your Account;
    • the provision of any of the Service(s); and
    • to meet our legal and regulatory obligations

    4.4 Marketing

    Your Personal Data and Usage Data may also be used by An Post in pursuit of its legitimate interests for the following purposes:

    • to notify You of other services offered by An Post and by the An Post group of companies, unless You have indicated that You wish to opt out of such notifications and communications;
    • to enhance or improve Your experience of the Services, for example, changes to the Service(s), Service enhancements and promotions in connection with the use of the Account or the Service(s) ;
    • to improve and develop existing or new An Post services.

    More information is contained in the Marketing and Profiling sections of the An Post Privacy Statement.

    Your Personal Data will not be used by An Post for decision making based solely on automated processing and where such decision making would produce legal effects concerning You, or similarly significantly affect You, without first obtaining Your consent and otherwise as set out in our Privacy Statement.

    4.5 You agree that any other Personal Data that You use or upload in the Account has been obtained and used in accordance with the principles of Data Protection Law. Any Personal Data will not be retained for any longer than it deems reasonably necessary. An Post’s policy for the closure of inactive accounts [link] will be applied.

    4.6 Opting out: You may choose to opt out of some or all marketing opt out and / or manage Your marketing settings by

    You may also choose to opt out of all marketing by contacting us, please see https://www.anpost.com/Help-Support/Contact-Us.

    Where You opt out of receiving marketing messages, this will not apply to any Transaction Data or Usage Data which is still required to be retained by An Post.

    4.7 You may also make an access request in relation to any Personal Data An Post holds by contacting privacy@anpost.ie.

  5. Your right to use the Account and An Post’s Intellectual Property Rights

    5.1 You agree that all intellectual property rights relating to the Account, its source and object code and other materials used as part of the operation of the Account and the provision of our products and services, remain the property of An Post and You agree that You shall not copy, modify or adapt the Account or Related Materials in any way.​

    5.2 You have a limited right to access and use the most recent version of the Account solely in connection with our products and services, provided all copyright, trademark and other proprietary notices are left intact. Copies made incidentally in the ordinary course of Your use of the Account (such as in cache memory) are permitted, provided You do not delete or change any copyright, trademark or other notice. You are prohibited from copying, reproducing or using, in any other way whatsoever, any part or all of the Intellectual Property,

    5.3 You may use the Account only for lawful purposes. You must not:

       5.3.1 use the Account on behalf of any person other than Yourself, or dishonestly access any other person’s accounts or products using the Account;

       5.3.2 send, knowingly receive, upload, download, use or re-use any virus, malware, malicious code or any material which does not comply with these Terms;

       5.3.3 interfere with, damage or disrupt any part of the Account or any product or any network or equipment used in the provision of the Account or any product; or

       5.3.4 copy, adapt, reverse engineer, decompile, disassemble, modify, adapt or make error corrections to the Account in whole or in part, or access the Account using any automated tools.

  6. Availability of service

    6.1 The information available to You through the Account will be as up-to-date as our systems permit at the time of Your use or enquiry. However, we cannot guarantee that it will always be completely up to date.

    6.2 We will do what we reasonably can to make the Account available to You without interruption or delay. However, we cannot guarantee that the Account, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Account for business and operational reasons. This may include periods when we are upgrading the Account to improve performance, enhance functionality or address security issues. We will try to give You reasonable notice when we plan on doing this, and do as much as we reasonably can to keep any disruption to a minimum.

    6.3 Some interruptions and delays, for example, interruptions or delays caused by transmission or computer system virus or corruption, cyber risk, system or communications failure, may be outside out control. We will do what we reasonably can to resolve any issues within our control

    6.4 The services available to You through the Account may vary from time-to-time at our discretion and depending on the device You are using. We do as much as we can to design and test our Account to work on the latest versions of the most popular mobile devices. However, we are not required to make sure that it works on all devices and device models. This means that if You have an older device or system, or one which is no longer supported by the manufacturer, You may experience difficulties using our Account and may not be able to use all of its functions.

  7. Our liability to You

    7.1 An Post will have no liability to You, and You will have no claim against us:

       7.1.1 for any loss of profit, business, contracts, revenues, anticipated savings, opportunities, goodwill or for any indirect or consequential loss or damage using the Account with or without authorisation;

       7.1.2 if You have provided us with wrong or insufficient information;

       7.1.3 caused by Your failure to comply with these Terms, or any other agreement with us or a third party which relates to Your use of the Account, including any product terms;

       7.1.4 where there has been any fraudulent or unauthorised use of the Account, including where Your log in details have been used, or if You have acted in any fraudulent or negligent manner

       7.1.5 caused by the performance, functionality, non-performance, unavailability, inaccessibility, or corruption of the Account, including where information is not fully up to date;

       7.1.6 where Your loss is due to circumstances outside our control, for example the use of or inability to use any touch ID, electronic identification methods or third party service providers’ functionality (including software provides and mobile operators) to access the Services.

    7.2 This section (Our liability to You) does not affect our liability as set out in the Service Terms relating to the Service(s) in connection with which the Account is used, if we have acted fraudulently, with gross negligence or are in deliberate breach of our obligations, or law or regulation does not permit us to limit or exclude our liability to You.

  8. Your liability to us

    8.1 By using the Account, You are agreeing to comply strictly with these Terms. If You do not comply with these Terms, and we suffer losses or incur costs, we can claim these back from You. We may also terminate Your right to use the Account, as explained in the Term and Termination section below.

    8.2 This section (Your liability to us) does not affect our liability as set out in the Service Terms relating to the Service(s) in connection with which the Account is used.

  9. Term and Termination

    9.1 These Terms will continue to apply for as long as You use the Account, unless You decide to terminate them. You can do this at any time without having to explain Your reason, either by letting us know or by stopping Your use of the Account. If You stop using the Account for any reason (including if You or we terminate Your agreement with us), You may not be able to access and use all of An Post’s products or services.

    9.2 We may terminate Your right to use our Account at any time, on not less than 30 days’ notice to You, unless under applicable law we are required to give You longer notice. However, we reserve the right to terminate this agreement or suspend Your use of the Account without any liability or notice:

       9.2.1 if You cease to be a customer of An Post;

       9.2.3 in the event of Your death, legal incapacity or if You are no longer, in our opinion, able to manage Your financial affairs;

       9.2.4 if we terminate the right for You to access or use any accounts or products under any agreement with You;

       9.2.4 if You materially breach these Terms or we reasonably believe that the Account has been used, by You or using Your log in details, in a manner which is negligent, illegal, fraudulent or for other inappropriate purpose, including where such actions are by a third party as a result of Your negligence or recklessness; or

       9.2.5 we are required to do so by law or regulation.

       9.3 We reserve the right to process or cancel any instructions received through the Account which are in progress on termination and / or suspension of Your use of the Account.

    9.4 Even if these Terms have been terminated, both You and An Post will be able to rely on some sections in connection with use of the Account before termination (for example, the “Our liability to You” and “Your liability to Us” sections) and / or where those sections are necessary to protect You or us on an ongoing basis even after termination (for example, the “Your right to use the Account and An Post’s Intellectual Property Rights” section).

  10. Changes to these Terms

    10.1 We may need to change these terms to reflect changes in law, best practice or changes in the functionality of the Account. Reasonable notice of any material changes to these Terms will be provided on our website. The current, up to date version of these Terms will be available at https://www.anpost.com/Terms-of-Use/Registered-User-Terms-Of-Use

    10.2 If we notify You of a change, and You continue to use the Account, we will assume that You have agreed to the changes. If You do not agree with any of the notified changes, You should stop using the Account and close the Account from Your device.  In that case, You may continue to make use of An Post’s services and access its products or services through An Post Post Offices and the An Post website.

    10.3 We may also need to change the Service Terms for any Service from time to time to reflect changes in law, best practice or changes in any Service. Reasonable notice of any material changes to the Service Terms will be provided on our website at https://www.anpost.com/Terms-of-Use/Registered-User-Terms-Of-Use

  11. Other legal provisions

    11.1 If a court decides that we cannot rely on any of these Terms, for any reason, that provision will not apply to the extent decided by the court.  The rest of these Terms will continue to apply.

    11.2 An Post may decide to transfers its rights and obligations under these Terms to another organisation.  We will let You know if that happens, and will ensure that Your rights under these Terms are protected as required by applicable law.

    11.3 Your right to use the Account is personal to You. You cannot assign or transfer Your right to use the Account to anyone else or to any other or entity.

    11.4 Irish law applies to these Terms, and any dispute will be subject to the decision of the Irish courts.

Click & Post Registered User Terms of Use

1. Definitions
2. Use of The Online Solutions
3. Nature of the Online Solutions
4. Information about you and your data
5. Purchase of postage labels
6. Payment of Charges
7. Postage Labels
8. Cancellation of a Postage Label
9. Your System
10. Exclusion of Liability
11. Discretion to refuse items for Posting
12. Intellectual property rights
13. Availability of the site and the postal services
14. Suspension and Termination
15. Force Majeure
16. Documents incorporated by reference
17. Severance and Waiver
18. Jurisdiction and Applicable Law
19. Notices

Please read these Terms carefully

These terms of use (the “Terms”) form a legal agreement between you or your company/organisation (“You”) or the Customer and An Post, a company registered at General Post Office, O’Connell Street Lower, Dublin 1, D01 F5P2, with company number 98788, ("we” or “us") that governs your access to and use of the An Post Online Solutions (“SEND SOLUTION” or “RETURN SOLUTION” as applicable) which we make available to you via the Site. 

The provision and availability of the Online Solutions by us, and Your use of the Online Solutions, is subject to and conditional on your compliance with these Terms.  By ticking the “I agree to the Terms of Service” on the Site or otherwise using the Click & Post Online Solutions, you acknowledge and agree that you have read, understood and agree to be bound by these Terms, the General Terms, the terms of use for the Site, the An Post Privacy Statement, the An Post Cookie Policy and any other applicable terms displayed on the Site.  The term “You” for purposes of these Terms, means  you in your individual capacity, and if applicable, the company or other legal entity whom you represent and on whose behalf you access and use the Service, whether on a once off or Registered User basis.  

Capitalised terms used in these Terms have the meanings specified below or elsewhere in these Terms.

Variation of Terms: We may from time to time add to, change or remove any part, term or condition of these Terms (including amending the Charge) without prior notice to you, by posting a revised version of these Terms on the Site.  It is your responsibility to check these Terms periodically for changes.  By continuing to use the Service after you are notified of such updated Terms you indicate your acceptance of such changes.

1. DEFINITIONS

In these Terms:

“Cancellation Period” means 14 days;

“Charge” means the charge for the applicable Postal Service and which is set out on the Site;

“CLICK AND POST” means the Online Solutions of An Post provided via the Site;

“Collection” means the collection of the Return Item by An Post on a Working Day from a Collection Address nominated by You for onward delivery to a Return Address.

“Content” means all content, material and other information made available on or through the Service;

“Collection Address” means an address in the State nominated by You from which a Return Item is collected by An Post in connection with the Return Solution for onward delivery to a Return Address.

“Data Protection Legislation” means the Data Protection Act 2018 and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“GDPR”);

“Drop Off” means the delivery of the Item (or Return Item) by You to the relevant Drop Off Point for the purpose of sending an Item pursuant to the Send Solution or effecting a return of a Return Item to a Retailer pursuant to the Return Solution;

“Drop Off Point” means either one of the selected post offices, one of the selected Post Point outlets or, where available, an An Post parcel locker (in each case as indicated on the An Post Post Office Locator on the Site;

“FAQ” means the “Frequently Asked Questions” section related to the Send Solution and the Return Solution on the Site;

“General Terms” means the An Post Single Piece Terms and Conditions for USO services; as found on https://www.anpost.com/Terms-Conditions and for Express and/or Non-USO Services, the General Conditions only (other than Condition 13); as found here;

“Item” means a Letter, Large Letter, Packet or Parcel (in each case, as defined in the General Terms) the content of which is not a Prohibited Item and which is within the size and weight limits specified at https://www.anpost.com/Post-Parcels/Sending/Sending-Guide and is packed to the required standard (for advice on packing see www.anpost.com/Post-Parcels/Sending/Sending-Guide). Items shall be construed accordingly.

"My Account" means  your online AnPost.com account for which you have registered;

“Online Solution(s)” means the Return Solution or the Send Solution or both if applicable;

“Post Office” means a post office listed at http://www.anpost.ie/findapostoffice
“Postage Label” means a label, authorised for use by An Post to indicate payment of postage and/or the Charge on an Item/Return Item. A postage label will be in a form to be affixed to an Item/Return Item cover as An Post may from time to time require;

“Postal Service” means in relation to the Online Solutions, those postal services offered by An Post in accordance with the General Terms for the transmission by post of the Items or Return Items (which may be updated, changed, withdrawn or unavailable from time to time, as notified or described on the Site from time to time);

“Prohibited Items” means the products listed at https://www.anpost.com/Post-Parcels/Sending/Sending-Guide/Prohibited-Items

“Registered User(s)” means a Customer who chooses to register with An Post to use the Online Solutions to facilitate one or more than one Transaction;

“Restrictions on Use” means the restrictions on your use of the Site as set out in the An Post.ie Website Terms;

“Retailer” means the retailer (registered with An Post for the purpose of the Service, and including An Post where applicable) to whom the Return Item is to be returned using the Return Solution;

“Return Address” means the address within the State nominated by the Retailer to which the Return Item is to be delivered by An Post as part of the Return Solution.

“Return Item” means an Item which is packed in its original box with original packing or to equivalent standard (for advice on packing see www.anpost.com/Post-Parcels/Sending/Sending-Guide) to be returned via the Return Solution and Return Items shall be construed accordingly;

the “Return Solution” means all aspects of the An Post online returns service and system as made available to Customers on the Click & Post page of the Site (which may be updated, changed, withdrawn or unavailable from time to time, as notified or described on the Site from time to time) and which comprises the ability to procure a Postage Label for the return of Items (using the Postal Service(s)) to the Retailer by the Customer making an online payment on a single use "as required basis", (or without requiring payment where agreed between An Post and the Retailer) or as a Registered User and subject to these Terms, the General Terms and otherwise subject to the Website Terms as set out on the Site (and for which further information is available in the “Frequently Asked Questions” (“FAQ”) section related to the Return Solution on the Site);

the “Send Solution” means all aspects of the An Post online sending service and system as made available to Customers on the Click & Post page on the Site (which may be updated, changed, withdrawn or unavailable from time to time, as notified or described on the Site from time to time) and which comprises the ability to procure a Postage Label to be used for the sending of Items using the Postal Service(s) by the Customer making an online payment on a single use "as required basis" or as a Registered User and subject to these Terms and the General Terms and otherwise subject to Website Terms for the Site (and for which further information is available in the “Frequently Asked Questions” (“FAQ”) section related to the Send Solution on the Site) but excluding the purchase of stamps, which is available to you via https://www.anpost.com/shop;

“Service” means the Send Solution or the Return Solution as applicable.

“Site” means the An Post website https://www.anpost.com/ or any other website operated on behalf of An Post that enables the Online Solution(s);

“Transaction” means each order of a Postage Label (or Postage Labels) for sending an Item or a Return Item whereby a Customer can send or return goods using the Send Solution or the Return Solution, as appropriate; 

“Working Day” means any day between the hours of 9am and 5pm which is not a Saturday, Sunday, bank holiday, public holiday or a day for which An Post otherwise has a derogation as a non-service day.

2. USE OF THE ONLINE SOLUTIONS

Please note that during your use of the Site, you will be prompted to provide the required information for each Postage Label in accordance with the instructions provided during each step.  

Further details are also available in the FAQ for each Service.  Please consult the FAQ for advice in relation to correctly printing and affixing the Postage Label. 


2.1 In order to use the Send Solution and to complete a Transaction You must
     (a) select the Postal Service required;
     (b) input the receiver details and the receiver address; (or receiver addresses, where applicable);
     (c) either print the Postage Label(s) provided at home or print at the Drop off Point; and 
     (d) pay the Charge.

If you wish to become a Registered User for the sake of one or more than one Transactions, please also see clause 3.7 below.​

2.2 In order to use the Return Solution and to complete a Transaction You must:

(a) select the Retailer from the drop down menu on the Site (a “Registered Retailer”)

(b) select either Address Collection or Drop Off Return as the collection point for the Return Item; and

(c) pay the Charge (you may not be required to do so in certain cases for the Return Solution, i.e., where the Registered Retailer has agreed to cover the Charge for Return Items being returned to it).

Please note: A delay in returning a Return Item may occur where a postcode or an eircode is not provided as required.

2.3 Where Return Items are booked for Address Collection prior to twelve (12) midnight on any day An Post will use reasonable endeavours to collect these on the next Working Day after the booking is made. You may book a Collection for a future date not more than two (2) Working Days in advance of the date of booking.  You may contact Us at 01 705 7600 between 9am and 5.30pm on a Working Day in relation to any queries which You may have in relation to a booking.
2.4 Once you have completed a Transaction, a Postage Label (or Postage Labels) containing the required barcode(s) will be generated (and sent to you by email) and this must be printed by You and attached to the Item or Return Item.  You will receive a confirmation email.  Where a tracking service is included in the Postal Service selected, the confirmation email will provide you with the tracking number(s) of your Transaction. (Where Post Office Drop Off is used, the tracking number(s) is provided at the Post Office counter).  
2.5 Where Collection is selected by You for a Return Item as part of the Return Solution, a Postage Label containing the required barcode will be provided at time of Collection of the Return Item.  Your confirmation email will contain the tracking number where applicable.  Return Items are collected by An Post from the Collection Address within two (2) Business Days where the Collection Address is correctly configured and the correct eircode is provided by You. The actual collection time will be confirmed to you by way of a phone call to the mobile telephone number provided by You on the Site. In the event that We are unable to collect the Item because it is not available for collection when we attempt to make a collection at the time and place nominated by You, You acknowledge that the Transaction shall be deemed to have been cancelled by You and any Charges paid forfeited.

2.6 Where Drop Off at a Post Office is selected by You as part of the Send Solution (or the Return Solution where applicable), a Postage Label containing the required barcode may be generated for you at the Post Office counter by presenting the required information and the Item or Return Item at the Post Office counter.  Where tracking is included in the Postal Service you have selected, You will be presented with a receipt containing your tracking number to enable you to view the status of your Transaction on the Site.   Please note: Printing of a Postage Label will not be available at either a Post Point outlet or a Parcel Locker.

3. NATURE OF THE ONLINE SOLUTIONS

3.1 The Online Solutions are online services provided by An Post which enables you to access Postal Services to send an Item or to arrange for the return of a Return Item to the Return Address. The Services are directed to people or entities residing in Ireland.  

3.2 The Postal Services that may be requested and that may be chosen by you through the Send Solution or Return Solution will be provided pursuant to the General Terms. Prepayment for the Postal Services is required, in accordance with the provisions of the General Terms (Modes of Prepayment), in such manner as An Post may from time to time prescribe in these Terms.

3.3 Some of the Postal Services may have specific requirements. Please note where it is required to send an Item by Registered Post (available under the Send Solution only); the Item for sending must be brought to a Post Office. Where You wish to send any Item by Registered Post, but the Item is not handed over at a Post Office counter, it cannot be treated as a registered post Item as it will not be possible to obtain the required proof of delivery and/or delivery for registered post service. 

3.4 AN POST’S LIABLITY UNDER THESE TERMS IS EXCLUDED AS SET OUT IN CLAUSE 10 OF THESE TERMS AND IN THE GENERAL TERMS (COMPENSATION FOR LOSS AND DAMAGE).  PLEASE READ THESE CAREFULLY. Except as provided herein, nothing in these Terms excludes or limits your rights or obligations under the General Terms for the Postal Services. 

3.5 Please note that the Postal Services may be unavailable from time to time, as set out in the General Terms (SERVICE AVAILABILITY). We recommend that you access and review the Site regularly in order to check the availability of the Postal Services and also to ensure that you are aware of any updates, amendments or interruptions to An Post services.

3.6 Please note:
  • You can only purchase Postage Labels for Postal Services that are supported by the An Post Send Solution or An Post Return Solution.
  • You cannot purchase Postage Labels unless the computer from which you are using An Post Online Solution is connected to the internet.
  • By using An Post Send Solution or Return Solution, you agree to the collection and use of your data by us in accordance with the terms laid out in our Privacy Statement https://www.anpost.com/privacy-notice . (Further information about how Personal Data is used is set out in An Post Group Privacy Statement at https://www.anpost.com/Privacy/An-Post-Group-Privacy-Statement and the An Post Data Protection mails Notice https://www.anpost.com/Privacy/Data-Protection-Privacy-Notice 
  • You are only permitted to use the Send Solution or Return Solution for your own personal use except where you are using An Post Online Solution in the course of a business, in which event you are only permitted to use Send Solution or Return Solution for the purposes of that business. Notwithstanding the above, in no circumstances will you be permitted to use any of the services purchased through the Send Solution or Return Solution in respect of third parties' mail.
  • The Charge payable for the Return Solution Service may not apply to You depending on the arrangements in place between An Post and the Retailer.
Where tracking is included in the Postal Service You have selected, You may view the status of sending or returning by logging onto https://www.anpost.com/Post-Parcels/Track/Search

3.7 Registered Users

The following additional provisions apply to Registered Users.

3.7.1 If You choose, or You are provided with, a Registered User identification code, password or any other piece of information as part of using the Site as a Registered User, you must treat such information as confidential. You must not disclose it to any third party.

3.7.2 We have the right to disable any Registered User identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

3.7.3 If you know or suspect that anyone other than you knows your Registered User identification code or password, you must promptly notify us at 353 (1) 705 7600 or anpost.com/Help-Support/Contact-Us 

3.7.4 You may print off a copy, and may download extracts, of any page(s) from the Site in respect of the Services for your own use or within your organisation. However, You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any accompanying text other than strictly in accordance with these Terms.

3.7.5 You must not use any part of the content on our Site or the Postage Labels for commercial purposes other than for your own use. Whether a consumer or a business, may not sell Postage Labels to any third party, or otherwise assign, transfer or sub contract any of Your rights under these Terms.

3.7.6 If you print off, copy or download any part of our site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

3.7.7 You are also responsible for ensuring that all persons who access our Site through your Registered User identification are aware of these Terms and other applicable terms and that they comply with them.

Uploading Content to our Site as a Registered User 

3.7.8 Whenever you make use of a feature of the Service(s) that allows you to upload content or data to our Site, any such content or data uploaded to our Site will be considered non-confidential and non-proprietary and You authorise An Post to use, store and copy that content for the purposes of providing the Service(s).

3.7.9 You must not misuse our Site by knowingly introducing viruses or other material that is malicious or technologically harmful. You must not attempt to gain or grant unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site.  If necessary. we will report any breach to the relevant law enforcement authorities. In the event of such a breach, your right to use our Site will cease immediately.

3.7.10 We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

How An Post may use personal data uploaded by Registered Users

3.7.11 We will use any personal data provided to us by a Registered User subject to Clause 4 to:

(a) provide the Service and the Postal Services; 

(b) process your payment for the Transaction(s); and

(c) inform you about similar services that An Post provides, but you may stop receiving these at any time by changing Your marketing preferences at any time on your Profile page when logged into Your account.

and otherwise in accordance with the An Post Privacy Statement and An Post.ie Cookie Policy and as otherwise set out in Clause 4 below.  

4. INFORMATION ABOUT YOU AND YOUR DATA

4.1 We process personal information about you in accordance with the An Post Privacy Statement and An Post.ie Cookie Policy. Further information about how Personal Data is used is set out in An Post Group Privacy Statement at https://www.anpost.com/Privacy/An-Post-Group-Privacy-Statement and the An Post Data Protection mails Notice https://www.anpost.com/Privacy/Data-Privacy-Protection-Notice
Please review these documents so that you understand how we process personal data.  By agreeing to these Terms, You consent to such processing and you warrant and agree that all personal information provided by You is truthful, accurate and complete and that You are providing Your personal data or that of any other party in compliance with Data Protection Legislation.

4.2 By using An Post Send Solution or Return Solution, you agree to the collection and use of your personal data, or the personal data of others that you have provided, by us in accordance with these Terms and the provisions laid out in our Privacy Statement at https://www.anpost.com/privacy-notice and the An Post Customs and Security Privacy Statement at https://www.anpost.com/Privacy/Website-Privacy-Policy. An Post will use any personal data provided to us to (a) provide the Service and the Postal Services, including where applicable for customs and security purposes or to return an Item to sender; (b) to process your payment for the Transactions and (c) inform you about similar services that An Post provides, but you may stop receiving these at any time by managing your options through your My Account homepage.

4.3 You consent to us using the personal data provided to us and retaining your Transaction history to enable us provide the Services and the Postage Label; to enable customs and security clearance, to enable You to track Your Item, or for it to be returned to you, if applicable. Personal Data shall not be retained longer than reasonably necessary by An Post.

5. PURCHASE OF POSTAGE LABELS

5.1 When you are using the Send Solution or the Return Solution to purchase Postage Label(s), provided that you agree unconditionally to these Terms, you will be asked to tick the box in order to confirm your agreement.

5.2 You will be given the opportunity to submit an order for a Postage Label or Labels by clicking on the relevant payment button at the end of your journey on the Site. At time of authorisation of payment, the purchase of the ordered Postage Label is deemed to be complete and a legally binding agreement will have been formed between us and You.  We will send you a confirmation by email that Your payment has been authorised.

5.3 Where any payment you make for any Postage Label(s) is not authorised you will be returned to the previous page on the An Post Online Solution Website and We will not be obliged to provide any of the services you were seeking to order via the Site.

6. PAYMENT OF CHARGES

6.1 The Charge will be our stated prices for the Postal Service(s) in force at the time when the order for the Postage Label is accepted as set out on the Site (Post and Parcels) and/or in the Schedule of Charges and as amended by us from time to time. 

6.2 Charges may change from time to time. We recommended that you access the An Post Site regularly in order to ensure that you are aware of the most up to date Charges.

6.3 To make a payment, You must follow the instructions on the Site and make the payment using a valid debit card or credit card.  Payment for an order should be made immediately, in full, at the time you place your order with us on the Site and otherwise, in accordance with and subject to the General Terms

6.4 If You are a Registered User, and subject to Clause 10 below, You may complete prepayment for all Transactions at the time You complete any order.

7. POSTAGE LABELS

7.1 Postage Label(s) may only be used once.

7.2 You are responsible for ensuring that the correct value Postage Label is used. No credit or refund will be made if a Postage Label of greater value than that required is purchased.

7.3 You must only print or attach a Postage Label on or to an Item so that the Postage Mark is placed in the top right hand corner on the front of the Item, unless specified otherwise. If you print or attach a Postage Label anywhere else on the Item, the Item may not be delivered or its delivery may be delayed. 

7.4 Postage Label(s) may not be sold by you for use by anyone else.

7.5 Your purchases of Postage Label(s) will not entitle you to discounts on any goods or services supplied by us.

7.6 Postage Labels must otherwise be used in connection with Items and Return Items in compliance with the General Terms, in particular in respect of Modes of Prepayment, Packing and Position of Stamp, Return Address and Endorsements.

8. CANCELLATION OF A POSTAGE LABEL

8.1 If you are a consumer, You have a right to cancel within the Cancellation Period without giving us any reason for doing so.

8.2 However, you will not have any right to cancel your purchase of a Postage Label if you have already used it and the Item has been accepted for transmission by post or if we have refused the relevant Item for posting as set out in Clause 11 below (“Discretion to refuse Items”).

8.3 You may cancel your purchase of a Postage Label by giving notice to An Post Customer Service during the Cancellation Period. You can give us notice by using the Cancellation Form set out at Appendix 1 or sending your request in writing by post to us at An Post Customer Service. 

8.4 Transactions made where a Return Item has not been collected from a Collection Address or an Item has not been accepted for transmission by post may be cancelled by You by notifying us of the cancellation at any time within 14 days of the making of the Transaction. 

8.5 Charges paid in relation to a Transaction which is cancelled by You shall be refunded in full so long as the cancellation is made within 14 days of the making of the Transaction and the cancellation is made prior to an Item / Return Item being collected from a Collection Address or prior to an Item being accepted into the postal system at a Post Office counter, Parcel Locker or a selected Post Point outlet.

8.6 By using the Service, You acknowledge that it is not possible to cancel a Transaction (and that Charges paid are forfeited) once an Item has been collected from a Collection Address or once an Item has been accepted for transmission by post at a Post Office counter, Parcel Locker or a selected Post Point outlet. 

8.7 When contacting us in relation to a cancellation, please make sure that you give us sufficient details to be able to identify your purchase including: customer name; email address; or the last 4 digits on the credit/debit card used for payment; order number; value of purchase; date of purchase; and any barcode or postage indicia.

9. YOUR SYSTEM

For the avoidance of doubt, We are not responsible for the functionality or performance of the hardware you use to use An Post Send Solution or Return Solution and will not supply, maintain or support such hardware. In particular, We are not responsible for the quality of reproduction of a Postage Label, address or logo on an Item to the extent that the quality is affected by your hardware.

We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

10. EXCLUSION OF LIABILITY

10.1 To the fullest extent permitted by law, and except as expressly set out in these Terms and in the General Terms, We exclude all representations and warranties relating to our provision to you of the Online Solutions and the Postal Services.

10.2 Whether you are a consumer or a business Customer and whether as a once off user or Registered User of the Site and Service, with the exception of any liability referred to in clause 10.3, our total aggregate liability to you arising under or in connection with the Site or the Service in contract or in tort (including but not limited to negligence) or otherwise is limited to the total amount paid by you for the An Post Return Solution or the An Post Send Solution. In particular, An Post will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.
10.3 Nothing in this Agreement excludes or limits any rights you may have under the General Terms, where applicable.

11. DISCRETION TO REFUSE ITEMS FOR POSTING

We may not be able to complete a posting in the following circumstances:

(i) any information You have provided relating to an Item / Return Item is incorrect;
(ii) You have cancelled the order of the Postage Label(s) on the Item(s) / Return Item(s);
(iii) the Postage Label on the Item / Return Item is a duplicate of a Postage Label that has already been used on another Item / Return Item;
(iv) the Postage Label on the Item / Return Item is obscured, defaced, incomplete or otherwise unscannable, unreadable or invalid;
(v) the Postage Label is not positioned so that the postage mark is placed in the top right hand corner on the front of the Item / Return Item, unless specified otherwise; or
(vi) where applicable, We collect a Return Item or You hand an Item / Return Item to an authorised Drop Off Point for postage and You do not present the requisite information as indicated to You during your order journey on the Online Solution;
(vii) The Item or Return item contains Prohibited Items; or
(viii) We are unable to gain access to collect Your Return Item.

Please note that provisions of the General Terms in respect of Customs and Security shall apply to Items where relevant.

12. INTELLECTUAL PROPERTY RIGHTS

12.1 Subject to and in accordance with these Terms and the Site terms, we hereby grant you a personal, non-exclusive, non-transferable, non-sub licensable, revocable, limited right to access and use the Service solely for the purpose of making Transactions using the Send Solution or Return Solution, paying the Charges, and for such other purposes for which we make the Service available from time to time.  You shall use the Service at all times in accordance with the instructions and directions set out on the Site from time to time. 

12.2 We are the owner or the licensee of all copyrights, trademarks, service marks, logos, database rights and other intellectual property rights, whether registered or unregistered, in or otherwise applicable to the Service, and all Content that we make available through the Service.  The Service and the Content are protected by copyright, database, trade mark and related intellectual property rights, laws and treaties around the world.  All such rights are expressly reserved by us and our licensors.

12.3 Except as expressly provided in these Terms, nothing contained herein shall be construed as conferring on you or any third party any licence or right, to use or otherwise exploit the intellectual property rights in the Service or any of the Content without our express prior written consent. 

12.4 All rights in the Service that are not expressly granted in these Terms are hereby expressly reserved to and by us and our licensors.

13. AVAILABILITY OF THE SITE AND THE POSTAL SERVICES

13.1 Any Postal Service may be subject to interruption, disruption or limitation as set out in the General Terms (Service Availability).

We shall use commercially reasonable endeavours to make the Online Solutions available to you via the Site. We do not guarantee that the Site, or any content on it, including what You have uploaded, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give You reasonable notice of any suspension or withdrawal.

13.2 As further specified in clause 14 and to the extent permitted by applicable law, we do not represent or warrant that the Online Solutions will be error-free, accurate, reliable, up to date, free of viruses or other harmful components, or that defects will be corrected or that it will always be accessible.  

13.3 We will not be liable for any loss or damage caused by hacking, a distributed denial-of-service attack, viruses or other technologically harmful material that may infect, damage or affect the use of your computer or similar device, equipment, programs, data or other material due to your use of the Online Solutions or otherwise relating to your accessing or downloading of the Site and of any Content.

13.4 You are responsible, at your own cost, for procuring your own equipment, Internet access and making all other arrangements necessary for you to have access to the Site and the Online Solutions.

14. SUSPENSION AND TERMINATION

14.1 You may at any time terminate your use of the Online Solutions by ceasing Your access to and use of the Site.

14.2 We may at any time terminate your access to and permitted use of the Online Solutions by notice on the Site and Your access to and permitted use of the Online Solutions will cease on the date specified in the notice.  

14.3 Notwithstanding clause 14.2, we may also suspend or terminate your access to and permitted use of the Service immediately if:

14.3.1 you are in breach of these Terms;

14.3.2 we are required to do so by any governmental, judicial or regulatory authority;

or

14.3.3 we determine that the provision of the Service in accordance with these Terms is or may be contrary to applicable law.

14.4 The termination of your use of the Service will be without prejudice to the rights and remedies of either party which may have accrued up to the date of termination, all of which are expressly intended to survive.  

14.5 Upon the termination of your use of the Service for any reason whatsoever, any rights or licences granted to you under or pursuant to these Terms will cease to have effect.   Any provision which expressly or by implication, is intended to come into or remain in force on or after termination of your use of the Service will continue in full force and effect. 

15. FORCE MAJEURE

15.1 We will not be in breach of these Terms or liable for any failure or delay in performance of any obligations under these Terms (and the date for performance of the obligations affected will be extended accordingly) as a result of a Force Majeure Event. 

15.2 If a Force Majeure Event continues for longer than 15 days we may immediately terminate your right to access the Service by giving you written notice in accordance with clause 15.2.

15.3 In this clause 15, “Force Majeure Event” means any event outside our reasonable control affecting our ability to perform any of our obligations under these Terms, including act of God, fire, flood, lightning, act of terrorism, riot or civil commotion, strikes, lock-outs and industrial action, inability to access an address for a Collection, failure of supplies of power, fuel, transport, equipment, raw materials or other goods or services.

16. DOCUMENTS INCORPORATED BY REFERENCE

16.1 These Terms together with any terms, conditions and notices contained on, or which are accessible from, the Site including without limitation, the General Terms, the An Post.ie Privacy Statement, and the An Post.ie. Cookie Policy all apply to your use of the Online Solutions and the Site.

17. SEVERANCE AND WAIVER

If any provision, covenant or obligation contained in these Terms is void, voidable, illegal or otherwise unenforceable, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms had the invalid provision eliminated. An Post shall not be deemed to have waived the application of any term or condition in these Terms unless such waiver is expressed in writing and signed by an authorised officer of An Post.

18. JURISDICTION AND APPLICABLE LAW

18.1 These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Ireland.

The Irish courts will have exclusive jurisdiction over any claim, dispute or difference between you and us (including non-contractual disputes or claims) arising from, or related to, use of the Service, any Content or other material published or uploaded to the Service, or otherwise arising from or relating to the Site, the Service or these Terms. 

18.2 For the avoidance of doubt, any complaints of disputes in relation to a relevant Postal Service will be dealt with in accordance with the General Terms (Complaints) and the procedure set out in those General Terms. Any complaints of disputes in relation to a relevant Express Service will be dealt with in accordance with the Express Terms and the procedure set out here.

18.3 We are legally required to notify you of the existence of the EU online dispute resolution platform which you can read about at ec.europa.eu/consumers/odr/. However, An Post is not required to agree to use alternative dispute resolution procedures in the event of a dispute between us.

19. Notices

Any notices under these Terms that you send to us must be in writing. You can contact An Post via the link to the web site https://www.anpost.com/Help-Support.

Where required to do so, notices We send to You under these Terms will be sent to the email You have provided on the Site. Such notices will be deemed to be received by you when our email computer program indicates that the email has been sent to you.
 

My deliveries terms of Use

Access to My deliveries and the use of information contained on it and the use of the Delivery Backup Option is governed by the terms and conditions set out below. Since they are for the protection of both you (herein referred to as “You” or, “Your”) and An Post (herein referred to as “An Post”, “we”, “us” or “our”), please take the time to read them carefully. By using My deliveries You will be deemed to have accepted these terms and conditions. My deliveries is owned and operated by An Post. Please note that separate terms and conditions may apply to specific Services provided via An Post Group websites. 
Definitions
“Alternative Delivery Location” means a Neighbour or Safe Place.
“Customs Charges Payment” means An Post’s customs charges payment and handling service for inbound Postal Items where You can view, pay or decline any customs charges which are outstanding on inbound postal items.
“Delivery Backup Option” means the online web portal which captures your instruction for a change to the delivery of your Postal Item by selecting an Alternative Delivery Location. If a Postal Item cannot be delivered as per the original delivery instruction, then We will make reasonable efforts to ensure that the Postal Item will be automatically delivered to the Alternative Delivery Location.
“Delivery Manager” the online web portal which captures customers’ instruction for a change to the delivery of Your Postal Item by selecting any of the following; deliver Your item on an Alternative Date, or deliver Your item to a Neighbour’s address, Post Office, PostPoint, Parcel Locker or Safe Place.
“My deliveries” means the online platform used by Customers that displays information from the Services, provides hyperlink access to the Services and provides the Delivery Backup Option.
“Neighbour” means the name and address of a person living in close proximity to the original delivery address that You selected as an Alternative Delivery Location for delivery of Your Postal Item.
 “Original Service” means the postal service by which any Postal Item was originally sent by the Sender and includes, Standard Post, Express Post and Express Post with Signature.
 “Postal Item” means a Letter, Large Letter, Packet or Parcel as defined in the An Post SINGLE PIECE MAIL TERMS AND CONDITIONS which can be found here: https://www.anpost.com/Terms-Conditions
“Safe place” means a location in proximity to the original delivery address where Your Postal Item can be left secure, hidden from view of passers-by and protected from the weather and animals.
“Track & Trace” means information used to track delivery progress and confirmation of delivery of a Postal Item which You have sent using a delivery service that has Track & Trace as part of that service.
 “Sender” means the person or legal entity who has purchased the Original Service.
“Services” means the An Post services accessible through My deliveries and the Services are as follows; Delivery Manager, Track & Trace and Customs Charges Payment.
Copyright
Copyright in on this webpage and the information set out on it belongs to Us or our licensors and may not be copied, transmitted or reproduced without our prior consent. All copyright, trademark and other proprietary notices must be left intact.

Save as otherwise specified the contents of all the pages contained in My deliveries are copyright of An Post or its licensors.  
  1. Reproduction of part or all of the contents of the pages in any form is prohibited other than in accordance with the following permissions. You are granted a non-exclusive, non-transferable licence solely for the purpose of using My deliveries and any services available on this Webpage/App. You may make one electronically stored, transient copy of these pages of this Website for the exclusive purpose of on-line viewing. You may make one hard copy of these pages for exclusively, non-commercial purposes.  
  2. Save whether otherwise specified the author(s) of the literary and artistic work set out in the pages contained in My deliveries has/have asserted his/her/their moral rights to be identified as the author of these works.  
  3. This licence does not permit incorporation of the material or any part of it in any other work or publication, whether in hardcopy or electronic or any other form. In particular, (but without limitation) no part of My deliveries may be distributed or copied for any commercial purpose.  No part of this website may be reproduced on or transmitted to or stored in any other website or other form of electronic retrieval.
Links
My deliveries contains hypertext links to Services of An Post. You are reminded that when You use these Services, You will be subject to the terms and conditions and privacy statements of those Services.  


You warrant that you will use My deliveries in accordance with all the terms and conditions applying to such use and You agree to indemnify An Post for any liability accruing to An Post from Your use of My deliveries.  
Laws of Ireland

These Terms of Use are governed by the laws of Ireland. When You use My deliveries, You accept that your use of My deliveries and any information on My deliveries will also be governed by the laws of Ireland and if any claim or dispute arises from your use of My deliveries or any information on it, You agree that the Irish Courts will have exclusive jurisdiction over all such claims or disputes.  


Information

Where you provide information via My deliveries, we will use and store it in accordance with our Website Privacy Statement.
 
Delivery Backup Option
  1. The Delivery Backup Option is only available in respect of Postal Items to which You are entitled and You agree to indemnify An Post for any liability accruing to An Post for use of the Delivery Backup Option in breach of this term.
  2. Limitation on Liability
    Our liability for any direct loss or damage arising from the Delivery Backup Option is limited to the value of the Item up to any insurance cover that may be in place on the Original Service and payable to the Sender only. For the avoidance of doubt, if the Original Service was not covered by insurance, then We will have no liability whatsoever. We will not be liable, in any event, for any consequential or indirect loss or damage including, without limitation, loss of income, profits, interest, utility or loss of market, however arising in respect of the use of the Delivery Backup Option. We will not be liable for any negligence in Our performance of the Delivery Backup Option.
  3. The Delivery Backup Option is not a guaranteed or time certain delivery service. We will make reasonable efforts to provide You with advance notice of delivery of Your Postal Item where the Original Delivery allows for advance notice. Any references to expected delivery times are estimates only.
  4. While Postal Items may continue to be subject to the terms and conditions of the Original Service and the Sender of the item may have entitlements to service features such as insurance cover, item tracking and/or proof of delivery, these features may not be provided to You when using the Delivery Backup Option depending on the Alternative Delivery Location.
  5. The Delivery Backup Option does not include any provision for, or any entitlements to, insurance cover or compensation for any service failure that may arise and the limit of An Post’s liability to the Sender is the original postal service insurance if applicable.
  6. Postal items with customs charges due can avail of the Delivery Backup Option but customs charges must be paid before being delivered. Where applicable, Customs charges can be paid online at anpost.com/paycustoms or any Post Office nationwide.
  7. The retention periods for Postal Items that could not be delivered because of insufficient instruction for an Alternative Delivery Location or a Safe Place not being suitable, depending on the Postal Item are:
    1. International postal Item (any item originating outside the Republic of Ireland) may be held for 16 working days before being returned to the sender, day 1 being the day after the date of delivery of the “Sorry we missed you” form.
    2. All other postal items may be held for 5 working days before being returned to the sender, day 1 being the day after the date of delivery of the “Sorry we missed you” form.
  8. Postal items can be delivered to an Alternative Delivery Location within the Republic of Ireland.[AG4] 
  9. The Delivery Backup Option will only be applied once in respect of each Postal Item You wish to have delivered. If a Postal Item cannot be delivered at the Alternative Delivery Location it will, where possible, be returned to the Sender after the time periods specified above. It will be possible to arrange for collection of a Postal Item if it cannot be delivered at the Alternative Delivery Location during the period of retention set out at term 7 above[AG5] .
  10.   A Neighbour’s address must be inputted manually and include the Eircode. We accept no liability for invalid, inaccurate or incomplete addresses. 
  11. Data Protection:
We are careful to treat the privacy of Our customers with care and with due regard to the laws of Ireland, including Data Protection legislation. The details supplied by You, including your personal data and the Personal Data of third parties will be used and retained by Us solely for the purposes of providing the Delivery Backup Option. For more details, please see An Post’s Data Protection policy including our Privacy Statement and Web Policy which are available on the An Post website at www.anpost.ie . If You apply for the Delivery Backup Option and specify an Alternative Delivery Location and You also nominate another person whose name and/or address is to be included on the new address label You warrant that You have received their prior consent to accept delivery of Your Postal Item for each occasion that you redirect to a Neighbour and You warrant that You have the necessary permissions[AG6]  and consents to have their name and address details recorded and retained by An Post for delivery purposes, and An Post will retain their personal data, along with Your own, for the purpose of providing the Service. 
  1. Your Indemnity:
    In consideration of Us providing the Delivery Backup Option You will indemnify Us and keep Us fully and effectively indemnified on demand from and against any and all losses, claims, damages, costs, charges, expenses, liabilities, demands, proceedings and actions which We may sustain or incur, or which may be brought or established against Us by any person, which in any case arise out of or in relation to or by reason of Your use of the Delivery Backup Option in breach of any of these terms and conditions.
Changes to these Terms of Use and Information
The contents of these terms of use are subject to change by us without notification to you, unless notification is required by applicable law or regulation. We accept no responsibility or liability for keeping the information on My deliveries up to date or for any failure to do so. 
Disclaimer 
The information contained in relation to the Services on My deliveries is for information purposes only. Whilst every care has been taken in its preparation we do not make any warranties or representations as to its completeness, accuracy or reliability. Although we have made all reasonable efforts to ensure that all of the information on My deliveries is accurate at the time of inclusion, we do not represent that this is the case and it should not be relied upon as such. We neither accept nor assume any responsibility to you in relation to the contents of My deliveries.


Access to and use of My deliveries is at your own risk and we do not represent or warrant the use of My deliveries or any material downloaded from it will not cause damage to property, including but not limited to loss of data or computer virus infection. In no event do we accept liability of any description including liability for negligence for any damages whatsoever resulting from loss of use, data or profits arising out of or in connection with the access, use or performance of My deliveries or any of its contents.
Liability

We do not accept liability for any inaccuracies or omissions on My deliveries. All implied warranties are excluded to the fullest extent permissible under law. We reserve the right to update or alter the information on My deliveries including these terms of use at any time without giving notice of the alterations. An Post do not give any warranty of uninterrupted use of My deliveries and An Post do not accept liability for any information inputted on My deliveries by third parties.
 
You will ensure that your use of My deliveries complies with all applicable laws and regulations, including but not limited to those principles of law which protect against compromise of copyrights, trade secrets, proprietary information and other intellectual property rights, liable or defamation of character, invasion of privacy or tortious interference. 

No data transmission over the internet can be guaranteed as totally secure. Whilst we strive to protect such information we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information in accordance with our Website Privacy Statement 

You agree not to input or publish any offensive, defamatory or unlawful material that could encourage or constitute a criminal offence, civil liability or violation of any law. 

An Post reserves the right to monitor or review the contents of My deliveries but are not obliged to do so and assume no liability or responsibility for the contents therein. 

An Post reserves the right to remove any information inputted by you to My deliveries at its absolute discretion. 
You warrant that the information you enter on My deliveries is accurate and you have all necessary licences and consents from third parties and you indemnify us in respect of any damage or legal costs arising out of any action taken against us in respect of information inputted by you.  
 
 
 

 

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