Access to this Website and the use of information contained on it is governed by the terms and conditions set out below. Since they are for the protection of both you and An Post (herein referred to as “An Post”, “we”, “us” or “our”), please take the time to read them carefully. By using this Website you will be deemed to have accepted these terms and conditions. This Website is owned and operated by An Post.
Copyright in this Website and the information set out on it belongs to us or our licensors and may not be copied, transmitted or reproduced without our prior consent. All copyright, trademark and other proprietary notices must be left intact. Save as otherwise specified the contents of all the pages contained in this Website are copyright of An Post or its licensors.
- Reproduction of part or all of the contents of the pages in any form is prohibited other than in accordance with the following permissions. You are granted a non-exclusive, non transferable licence solely for the purpose of using this Website and any services available on this Website. You may make one electronically stored, transient copy of these pages of this Website for the exclusive purpose of on-line viewing. You may make one hard copy of these pages for exclusively, non-commercial purposes.
Save whether otherwise specified the author(s) of the literary and artistic work set out in the pages contained in this Website has/have asserted his/her/their moral rights to be identified as the author of these works.
This licence does not permit incorporation of the material or any part of it in any other work or publication, whether in hardcopy or electronic or any other form. In particular (but without limitation) no part of this website may be distributed or copied for any commercial purpose.
No part of this Website may be reproduced on or transmitted to or stored in any other website or other form of electronic retrieval.
Some pages on this Website contain hypertext links to websites of business units and subsidiaries of An Post. You are reminded that when you enter such websites, you will be subject to the terms and conditions and privacy statements of those websites.
Some pages on this Website contain hypertext links to websites not maintained by An Post. You are reminded that when you enter other websites via such hypertext links, you will not be subject to these terms and conditions and you will not benefit from the protections afforded to you in using our Website. We will not be liable in any way for the content, availability or use of such link to websites and you use such links entirely at your own risk.
You warrant that you will use this Website in accordance with all the terms and conditions applying to such use and you agree to indemnify An Post for any liability accruing to An Post from your use of this Website.
This Website is established in Ireland in accordance with the laws of Ireland and will be governed by the laws of Ireland. When you use this Website, you accept that your use of the Website and any information on the Website will also be governed by the laws of Ireland and if any claim or dispute arises from your use of the Website or any information on it, you agree that the Irish Courts will have non-exclusive jurisdiction over all such claims or disputes.
The use of this Website or the distribution of information on the Website may be restricted by local law or regulation in certain jurisdictions and this Website is not intended for use nor the information intended for distribution in such jurisdictions and the persons accessing this Website should inform themselves about and observe any such restrictions.
No third party is permitted to link any other website to this Website without obtaining our prior written consent.
Please note that the sending of personal information via e-mail, via this Website or over the internet may not be secure and can be intercepted by third parties or incorrectly delivered. You should not divulge confidential or personal information over the internet unless you are using secure or encrypted communications technology. Where you do provide information via this Website, we will use and store it in accordance with our Website Privacy Statement.
The contents of this Website including these terms and conditions are subject to change by us without notification to you, unless notification is required by applicable law or regulation. We accept no responsibility or liability for keeping the information in this Website up to date or for any failure to do so.
Customs and security data privacy notice
An Post must comply with the EU Union Customs Code, EU VAT legislation and the EU project known as Customs 2020.
An Post must also comply with requirements of the Universal Postal Convention and related regulations and international aviation security requirements.
These obligations require the cross border transmission of certain electronic data to achieve customs and security objectives in the cross border transport and delivery of goods, including by postal consignment.
Most goods arriving in Ireland from outside the EEA* or being sent from Ireland to a destination outside of the EEA* are liable to any or all of the following taxes:
- Import Duty/Customs Duty
- Excise Duty (tax charged on certain goods, particularly alcohol and tobacco)
- VAT (VAT chargeable on importation)
*Please note - in the event of a “no-deal Brexit”, items arriving from the UK will be treated i.e. as if coming from outside of the EEA
Goods arriving in Ireland from outside the EEA* or being sent from Ireland to a destination outside of the EEA* are required to transmit electronic data:
- ITMATT data will be received from other postal administrations
- IFTMIN data will be received from corporate clients
ITMATT/IFTMINs or item attribute messages are messages used for the above transport, delivery, security and customs clearance purposes.
ITMATT/IFTMIN messages are used to communicate attribute information about postal items. An originating postal operator collects postal item data and transmits the data in ITMATT/IFTMIN electronic data interchange (EDI) messages to the destination postal operator, to be used for transport security and customs clearance purposes and ultimate delivery.
The ITMATT/IFTMIN message contains the data corresponding to the content of paper existing postal forms CN 22 or CN 23 customs declaration, including critical data elements such as:
- Sender and recipient full name, address and contact details, and tax code/VAT number
- Category, total value, and total weight of the item
- The complete contents of the item including for each article contained within the item the description, quantity, weight, value, harmonised system (HS) tariff number, origin country
- Postal charges including insurance
- Information about associated documents such as invoice, if required
The ITMATT/IFTMIN message containing the item data is transmitted prior to export by the originating postal operator.
Upon receipt of the ITMATT/IFTMIN message, the destination postal operator provides the data needed for border clearance to its local customs authority. Customs then has the opportunity to examine and use the ITMATT/IFTMIN data for security and fiscal customs clearance.
The data obtained is also used to facilitate the delivery (or return) of the postal item. Where an item is not deliverable, including for reasons of non-payment of any customs duty or VAT due, the postal item, may need to be returned to the sender, or destroyed.
If you are posting an item, which contains goods (i.e., has content other than ordinary letter/correspondence), to a destination outside of the EEA, then you must take certain steps.
You will be requested at the counter,( or online if using our online service to purchase labels) when mailing such an item to enable the creation of the ITMATT/IFTMIN message.
You must give the required information described above, including name and address of sender, the name, address, email address and contact phone number of the addressee and the contents of the item. This data is affixed to the item and is also sent electronically to the destination country and to the airline(s) which carry the item.
As sender of the item, you acknowledge that by inputting the recipient’s details that you have lawful grounds, such as their consent, to do so and that we are entitled to process that personal data to provide the required services.
This electronic data, known as ITMATT/IFTMIN, is firstly transferred to the International Postal Corporation (IPC) in Belgium and then transferred by IPC to the destination country. The ITMATT/IFTMIN is transferred to the airlines which will carry the item the postal administration in the destination country and to the customs authority in the destination country.
The ITMATT/IFTMIN is also transferred to the airline who will originally carry the item. The airline will not carry a consignment of mail without ITMATT/IFTMIN being present for all items in the consignment.
Once the item is supplied to An Post and paid for then the item enters the postal system and the ITMATT/IFTMIN cannot be changed nor can the item be retrieved.
The ITMATT/IFTMIN data is retained for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying legal, regulatory, tax, or reporting requirements; and will be held for a period four years in order to process any queries from the sender, the recipient, customs authorities and other postal administrations.
An Post is required by law to present all items arriving from outside the EEA* through the mail system to Irish Revenue (Revenue). These mail items may be subject to Customs Charges by Revenue and other additional charges, such as the An Post handling fee.
When an item is posted to Ireland from a country that is outside the EEA the ITMATT/IFTMIN for that item is sent to An Post and to Revenue. If there is no Customs Charges are due on the item, the item will be delivered as addressed.
If Customs Charges are due on the item then we will write to you, (using a Customs Charge Notification Card) using the address that was supplied by the sender of the item. We will give you various payment options for paying the charges raised by the Revenue. The item will be delivered after we receive your payments. Any queries concerning the Customs Charges should be raised with Revenue, contact details can be found at https://www.revenue.ie/en/contact-us/index.aspx.
Where an item is not deliverable, including for reasons of non-payment of Customs Charges due within 16 days, the postal item, may be returned to the sender, or destroyed.
An Post will use the ITMATT/IFTMIN data as described on the understanding that the sender has lawful grounds, such as the recipient’s consent, to provide that data and that we are entitled to process that personal data to provide the services required.
The ITMATT/IFTMIN data is retained for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying legal, regulatory, tax, or reporting requirements; and will be held for a period of four years in order to process any queries from the sender, the recipient, customs authorities and other postal administrations.
It is important that you read this Privacy Notice together with the other An Post Policies available at https://www.anpost.com/Privacy so that you are fully aware of how and why An Post is using your data. This Privacy Notice supplements our other Privacy Policies.
The information contained in this Website is for information purposes only. Whilst every care has been taken in its preparation we do not make any warranties or representations as to its completeness, accuracy or reliability. Although we have made all reasonable efforts to ensure that all of the information on the Website is accurate at the time of inclusion, we do not represent that this is the case and it should not be relied upon as such. We neither accept nor assume any responsibility to you in relation to the contents of this site. Access to and use of this Website is at your own risk and we do not represent or warrant the use of this Website or any material downloaded from it will not cause damage to property, including but not limited to loss of data or computer virus infection. In no event do we accept liability of any description including liability for negligence for any damages whatsoever resulting from loss of use, data or profits arising out of or in connection with the access, use or performance of this website or any of its contents. We do not accept liability for any inaccuracies or omissions on this site. All implied warranties are excluded to the fullest extent permissible under law. We reserve the right to update or alter the information on this website including these terms and conditions at any time without giving notice of the alterations. An Post do not give any warranty of uninterrupted use of this Website and An Post do not accept liability for any information posted on this Website by third parties.
You will ensure that your use of this Website complies with all applicable laws and regulations, including but not limited to those principles of law which protect against compromise of copyrights, trade secrets, proprietary information and other intellectual property rights, liable or defamation of character, invasion of privacy or tortious interference.
No data transmission over the internet can be guaranteed as totally secure. Whilst we strive to protect such information we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information in accordance with our Website Privacy Statement.
You agree not to post or publish any offensive, defamatory or unlawful material that could encourage or constitute a criminal offence, civil liability or violation of any law.
An Post reserves the right to monitor or review the contents of the Website but are not obliged to do so and assume no liability or responsibility for the contents therein.
An Post reserves the right to remove any materials posted to the Website at its absolute discretion.
You warrant that the information you enter on this Website is accurate and you indemnify us in respect of any damage or legal costs arising out of any action taken against us in respect of the material posted by you.
Any queries or complaints regarding our use of the Personal Data and / or the exercise of your individual rights should be addressed to the Data Privacy Office, An Post, GPO, O’Connell Street, Dublin 1, D01 F5P2 or email@example.com.
Review and update
This Policy will be reviewed and updated annually by the An Post Data Protection Officer or more frequently if necessary to ensure that any changes to An Post’s organisation structure and business practices are properly reflected in this Policy.
Last Updated December 2020.