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An Post Cookie Policy

An Post Group (“An Post”/“us”/”our”/”we”) websites and mobile applications collect information about visitors, mobile app users, and their devices using a variety of technologies such as cookies, SDKs, and pixels.  Where this Policy refers to cookies, it is meant to include all such tracking technologies as described below. 

This Policy explains what these technologies are, why we use them, and your right to control their use.  We may update this Cookie Policy to reflect changes in our practices and services.  Please check this page for updates.  The "Last Updated" legend at the bottom of this page shows when we last revised this Cookie Policy.
 

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For our Credit Card and Loan Services site please click cookies managed by Avant Money

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a Site. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently remembering your preferences, and generally improve your website experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Most Sites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other Sites who run content on the page you are viewing (‘third party cookies’).   

An Post Cookies

An Post (“An Post”/“us”/”our”/”we”) uses first party and third party cookies. We use cookies in order to make this Site easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how this Site is used so that we can make sure it is as up to date, relevant and error free as we can.  We use cookies to serve ads to visitors of our websites. We also use cookies to serve ads to people with similar browsing behaviour of visitors to our websites.

A full list of all cookies used on this Site is available here.

Further information about the types of cookies that are used on this Site is set out below. To the extent any Personal Information is collected through cookies the An Post Website Privacy Policy applies and compliments this Cookie Policy.

User Rights:

The User may disable cookies using their browser or may use our cookie management tool to manage their choices.  Strictly necessary cookies are always on but the User may choose to accept or reject all other types of cookies.  However certain services cannot be provided without the acceptance of certain cookies.  For example, the Youtube videos will not run without the acceptance of the Social Media cookies.
 

Strictly Necessary Cookies 

Strictly necessary cookies are essential in order to enable you to move around the website and use its features and/or services and allow us to track our critical web business indicators. Any cookies used in this way are first party only in nature and are fully aggregated Without these absolutely necessary cookies, the website will not perform as smoothly for you as we would like it to and we may not be able to provide the website or certain services or features.   In regard to our mobile apps, these technologies are necessary for our apps to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your device to block or alert you about these technologies, but some parts of the app may not then work. These tools do not store any personally identifiable information.
 

 

Performance Cookies

Performance cookies collect information about how visitors use a Site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. Performance Cookies are only used to improve how a Site works.

Functional Cookies

Functional cookies allow this website to remember choices you make and any customisations you make to website pages during your visit and provide enhanced, more personal features. For instance, these cookies can be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video, using the Chat feature or commenting on a blog. The information these cookies collect cannot track your browsing activity on other websites. More information about such cookies can be found in the relevant third party website.  For our mobile apps, these SDKs enable the app to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our app. If you do not allow these SDKs then some or all of these services may not function properly.

Advertising & Marketing Cookies(EEA):

These cookies may be set through our site by our advertising and session replay software partners. We may use advertising cookies to build a profile of your interests and show you relevant adverts on other sites. The session replay cookies may record session data that allow us to see how you interact with the site. This will allow us to make improvements to the website and ensure you have the best possible experience. If you do not allow them, you will experience less targeted advertising, and limit our ability to improve the website for you. 

Social Media Cookies:

These cookies are set by a range of social media services that we have added to the website.  For example we use these cookies to enable you view video content from YouTube. They are capable of tracking your browser across other websites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see our video content.  For our mobile applications, these SDKs are set by a range of social media services that we have added to the app to enable you to share our content with your friends and networks. They are capable of tracking your usage and build up a profile of your interests. This may impact the content and messages you see on other apps/websites you visit. If you do not allow these SDKs you may not be able to use or see these sharing tools.

Advertising & Marketing (Non-EEA)

These cookies may be set through our site by our advertising software partners. We may use advertising cookies to build a profile of your interests and show you relevant advertising on other sites. If you do not allow them, you will experience less targeted advertising, and limit our ability to improve the website for you. Some or all data may be transferred outside the EEA in line with the policies of the individual social networks.

Experience & Insight

These cookies help us to make sure you have the best possible experience on our website as they allow us to see how visitors interact with the website & help us to make the website easier to use and help you find what you need more easily.

App Analytics & Marketing

These cookies may be set by us or by our advertising and session replay software partners. They allow us to monitor traffic and movements on our app, and record session data that allows us to see how you interact with the app. Using the data collected by these cookies, we can tailor the content to make it more relevant to you, build a profile of your interests, show you relevant adverts on other apps, report on how our app is working and make improvements as required to ensure you have the best possible experience.

Analytics

These cookies and SDKs allow us to monitor the traffic and movements on our app and understand how you, as a user, interacts with our app.  Using the data collected by these cookies, we can tailor the content to make it more relevant to you, report on how our app is working and make improvements as required.
 

Managing your Cookie Preferences

You can change your cookie preferences by selecting the "Manage" button on the Cookie Banner, the cookie icon at the page bottom, or the cookies link in the page footer.  You can also set your browser to block cookies, but note that disabling cookies may affect features like YouTube videos that require Social Media cookie acceptance.  Alternatively, most web browsers allow some control of most cookies through browser settings.
 
Last Updated: December 2023
 
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