An Post Money Support for customers impacted by COVID-19 You can continue to manage your An Post Money accounts online. If you are in financial difficulty, we are enabling payment breaks and flexible payment arrangements where needed. If you have any questions, contact us. For contactless transactions, an increase to the transaction limit, from €30 to €50, is currently being rolled out across the country. Government tax of €30 on credit cards, normally charged in April, has been deferred to July. If you have any questions, please visit our help & support or our contact section. Should you wish to make an application for a new personal loan and, or credit card, there is likely to be a delay in processing your request as we are currently prioritising service to our existing customers. Display boards, floor signs and staff will remind customers to remain apart from other people while in the Post Office. I have concerns about travel arrangements that were booked on my An Post credit card. If you are concerned about proceeding with travel arrangements, please contact the company you have booked with for further guidance. If the airline cancels the flights, or hotel cancels the accommodation and offers a refund within a certain time frame, you should give them at least 15 business days to process the refunds, and in the event they do not, you should contact us to investigate for you. I have goods/services paid for using my An Post Money Credit Card, on order from a company who has gone out of business/into liquidation. If a company advises that they have gone into liquidation, this means they will not be able to provide you with the product or service you have paid for. Under credit card regulations, we can help you claim a refund (called a ‘Dispute’). What you need to do is: Have confirmation of the goods/service ordered, for example a receipt or invoice. This should include the order number and date of the transaction. Confirmation from the merchant that they have gone into liquidation and that they cannot supply you with the goods/service (although if that information is in the public domain, this may not be necessary). Once you have the above information, call our Customer Service team on 0818 205 410 and they will start your claim. How can I make payment to my An Post Money Credit Card account? You can make payments using our automated telephony system, your online banking account, directly from your bank online, or in your local post office. I have just applied for a new credit card/personal loan. Will this be processed? Yes, we are still processing new applications. However, our staff are currently prioritising service to existing customers, so there is likely to be a delay with completing your application. I am an An Post Money customer who is self-isolating, how can I manage my day to day banking needs? Don’t worry, you can still manage your accounts online or if you need to speak to someone, call our customer service team. Can I still make lodgements & withdrawals from my An Post Money Current Account in the post office? Yes, our post offices remain open during this time so you can still lodge and withdrawal cash there. I am not comfortable going to the post office during this time, how can I withdraw cash or make a lodgement using my An Post Money Current Account? If you need to make a withdrawal and are not comfortable attending the post office, you can withdraw cash using an ATM. If you need to lodge funds, you can do this through online banking using our Quick Lodge facility. If you have questions about how to use this feature, please contact us.