An Post Mobile Frequently Asked Questions

No. But you will need to check if the phone is locked (see below).

To use your An Post Mobile purchased phone on another network, you will need to check if it is unlocked. You can check if your phone is locked by inserting a non-An Post Mobile SIM card. If you see a message like ‘Incompatible SIM’ or ‘Enter Network Unlock Code’ your phone is locked and you will need an unlock code. We will provide you with your device’s network unlock code as quickly as possible. You can contact Customer Care on email: care@anpostmobile.ie  or by calling 0818 789 789. 

If you are moving to An Post Mobile and need to get your phone unlocked you must call your current mobile provider and ask for your phone’s Network Unlock Code. It can take between 5-20 working days to receive your code – timelines vary between different phone manufacturers.

If you need help to unlock your phone, our friendly Customer Services team is available on care@anpostmobile.ie or by calling 0818 789 789.

If you have any questions on switching your number you can always drop into your local post office, or Email: care@anpostmobile.ie or Call 0818 789 789 and we will be happy to give you all the help you need to make the switch.

Click here to get the data/internet settings.

This may take up to 20 working days (but in most cases will take around 5 days), as codes may need to be requested from the relevant phone manufacturer and subsequent response times vary. You will be contacted as soon as your code has been retrieved. You do not need to take any further actions once your code request has been submitted

No charge.

We will provide you with your device’s network unlock code as quickly as possible. You can contact Customer Care on email: care@anpostmobile.ie  or by calling 0818 789 789.  

You can contact Customer Care by email: Care@anpostmobile.ie or by calling 
0818 789 789.

On Android (some phones may vary)

1. Go to Settings > Network > Mobile Network.
2. Look for a dropdown menu of mobile standards such as 2G, 3G or LTE (4G).
3. If you don't see 4G or LTE, then your smartphone doesn't support the standard.

On iPhones

1. First, go to settings on your iPhone.
2. Scroll and go to the General Section. Tap the Cellular option.
3. Here you will see 'Enable 4G LTE' if your phone supports the network.

Some older legacy devices may be 3G only and will need to be updated/replaced, or may need a new SIM. Customers may need to contact the manufacture to check this. The list below is not exhaustive, and is provided for guidance only:

• Medical alert devices (fall detectors, communicators, etc.)
• Fire alarms
• Inventory trackers
• Smartwatches
• E-readers (Kindles, Nooks, etc.)
• GPS trackers (including for pets)
• Safety devices
• Water features/fountains
• Traffic lights
• Handheld devices
• Heating systems
• Payment devices

While we expect that the move from 3G to 4G will not affect the majority of our customers, if you have an older ‘legacy’ device, including handsets, tablets and IOT/M2M (Machine to Machine communication devices), you may find these devices are not compatible with our network once the 3G network service moves to 4G. Below you will find a list of the devices that could be affected.  Some customers will also need a 'Settings' update.
Customers with older ‘legacy’ devices may wish to consider upgrading to a 4G device to enjoy enhanced coverage and improved connectivity, rather than falling back to the slower 2G network.

It is the process of upgrading the An Post Mobile network to a more suitable and energy efficient 4G service has begun. The next Phase of the upgrade programme will continue as part of a nationwide closure of the 3G network. The upgrade includes the closure of the existing 3G network (a wireless technology that is over 20 years old) and a phased programme to move the An Post Mobile service to our 4G Service.
The 2G network, which provides voice coverage, is not part of the upgrade and will remain in full usage.

Our dedicated customer care team will be on hand to provide support and assistance to ensure a smooth transition from 3G to 4G for all An Post Mobile customers.

If you have a 3G only phone, and haven’t made the switch to 4G, when the upgrade is activated your phone will switch over to the 2G network. An Post Mobile will do everything possible to ensure you benefit from the best possible service connection. Our expert customer service team will be ready to answer any questions you may have and will ensure you find the right solution. As mentioned earlier, customers with older ‘legacy’ devices may wish to consider an upgrade to a 4G device and enjoy enhanced coverage and improved connectivity, rather than falling back to the slower 2G network.

From June we will begin our phased programme to transition our entire 3G service on to 4G, and the 3G Network will no longer be available nationwide. If your current phone is using our 3G network for calls and texts, it will switch over to 2G and you will still be able to make and receive calls and texts. However, your data experience will be impacted. Below you will find further information on how this change may impact you. As always our customer support services will be there to provide help and advice on this change.
An Post Mobile will make the best efforts to provide advance notice to customers of the closures as the schedule evolves. This nationwide network modernisation programme is set to be completed over an 18-month period.

The transition for 3G to 4G is necessary in order to futureproof our services, make it more sustainable and energy efficient, and to increase levels of network performance and resilience. Similar programmes are in progress across the world (UK, Italy, Netherlands, USA and many other countries).

In keeping with recommendations from Comreg and in line with the relevant Advertising Standards guidelines, An Post Mobile provides clear and unambiguous notice to purchasers that a Fair Usage Policy of 50GB data and 3000 minutes and texts per month (ROI) applies to the €15 Unlimited offer.
An average mobile subscriber uses 10.2GB per month (Comreg Q4 2020 Report). With 50GB data allowance every month An Post Mobile’s Fair Usage Policy represents a very generous amount of data.
An Post Mobile’s Fair Usage Policy is also there to ensure that everyone has equal access to high-speed mobile internet. As numerous devices can be using the same access point to deliver internet, during peak times that access point can be under a lot of pressure to perform. To ensure everyone is receiving the same speed and no one user is causing the service to bottleneck and slowing it down for others, our Fair Usage Policy comes into play.

In most countries you can dial 171 to hear your Voicemail, just as you do at home. However, if this does not work then dial your international mailbox number by dialling a 5 after the 87 prefix (e.g. + 353 87 5 123

When you are abroad, you can call An Post Mobile customer care on +353 17057700. Email: care@anpostmobile.ie

Online Top Up: You can buy call credit and Add On’s using your Credit or Debit card online  Top Up Online Now

You have the option to buy international add-on minutes to keep in contact with loved ones overseas. 100 or 400 international minutes: when calling from the Republic of Ireland to a mobile or landline number in another country. This add-on will expire after 28 days after purchase. Any unused minutes will expire if not used within the time period. Minutes can be used for voice calls to landlines, mobiles and other numbers using an international prefix (e.g. UK 0044)
 
Included countries, when calling from the Republic of Ireland to: Albania , Anguilla, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Bermuda, Brazil, Bulgaria, Caman Islands, Canada, Chile, China, Croatia, Cyprus, Czech Rep, Denmark, Dominica, Dominican Republic, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Grenada, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Japan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Moldova, Montenegro, Montserrat, Netherlands, New Zealand, Nigeria, Northern Ireland Landlines (048 prefix), Norway, Pakistan, Palestinian Territory Occupied, Peru, Philippines, Poland, Portugal, Province of China, Puerto Rico, Romania, Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Kingdom, United States, US, Vietnam, Virgin Islands.

International calls are not covered within the An Post Mobile Unlimited €18/€15 Plans. In order to make international calls you must purchase ADD ON GENERAL CREDIT or an INTERNATIONAL BUNDLE. 

You can Top up and purchase Add Ons here : https://www.anpost.com/Mobile/Top-up-Online

Please see the details of the charges for making international calls from Ireland with An Post mobile, outlined below.

From the 1st November 2023, the following charges will now apply to calls and texts to Ukraine. Calls will cost €0.23 per minute and texts will cost €0.07.
Please note international calls are not covered within An Post Mobile Unlimited €18 & €15 plans.     To make international calls, you can buy international minutes with two options available: 100 international minutes for €5 or 400 international minutes for €15.

Below are the rates on calls, texts and data when roaming outside the EU.

Note: until further notice the EU roaming rates apply when travelling in the UK. 

Region & Country	Call any mobile or landline	Receiving a call	Sending a text	Receiving a text
North America min 60 sec charge	€1.50 per minute	€1.50 per minute	€0.30 per 160 chars	€0.30 per 160 chars

 

Canada, USA
Mobile Data  €6.15 per MB any time
 

Region & Country	Calling any mobile or landline	Receiving a call	Sending a text	Receiving a text
Other Countries min 60 sec charge	€2.00 (Worldwide) per minute	€2.00 per minute	€0.30 per 160 chars	€0.30 per 160 chars

 

All other countries.
Mobile Data  €6.15 per MB any time

You can now add international minutes to your plan and stay connected with your loved ones overseas without breaking the bank. You have the option to buy international minutes, with two choices available: 100 international minutes for €5 or 400 international minutes for €15.

To	Calls to landlines	Calls to mobiles	Text
EU	€ 0.23 per minute	€ 0.23 per minute	€ 0.07 per 160 chars

 

Austria, Belgium, Bulgaria, Croatia Cyprus, Czech Republic, Denmark, Estonia, Finland (including Ahland Islands), France (including Martinique, Guadeloupe, Saint-Martin, French Guyana, Reunion, Mayotte), Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal (including Madeira, Azores), Romania, Slovakia, Slovenia, Spain (including Canaries, Cueta, Melilla), Sweden, Switzerland, Vatican.
Mobile Data  €6.15 per MB any time
 

To	Calls to landlines	Calls to mobiles	Text
Band 1	€ 0.50 per minute	€ 0.50 per minute	€ 0.20 per 160 chars

 

Albania, Andorra, Armenia, Australia, Azerbaijan, Belarus, Bosnia-Herzegovina, Canada, Faroe Islands, Georgia, Kazakhstan, Kyrgyzstan, Macedonia, Monaco, Moldova, New Zealand, Russia, San Marino, Tajikistan, Turkey, Turkmenistan, USA, Uzbekistan.
 

To	Calls to landlines	Calls to mobiles	Text
Band 2	€ 1.00 per minute	€ 1.00 per minute	€ 0.20 per 160 chars

Algeria, Anguilla, Antigua & Barbuda, Argentina, Aruba Burundi, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Brazil, Brunei Darussalam, Burundi , Cameroon, Cayman Islands, China, Colombia, Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Gabon, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Libya, Malawi, Malaysia, Mariana Is., Mexico, Morocco, Mozambique, Namibia, Netherlands Antilles, Nevis, Nigeria, Oman, Pakistan, Palestine, Philippines, Puerto Rico, Qatar, Reunion Island, Rwanda, Saudi Arabia, Senegal, Singapore , South Africa, South Korea, Sri Lanka, St. Kitts, St. Lucia, St. Vincent & The Grenadines, Syria, Taiwan, Tanzania (Zanzibar), Thailand, Trinidad & Tobago, Tunisia, Turks & Caicos Islands, Uganda, United Arab Emirates, Uruguay, Venezuela, Vietnam, Virgin Islands, Zambia. 

To	Calls to landlines	Calls to mobiles	Text
Band 3	€ 2.00 per minute	€ 2.00 per minute	€ 0.20 per 160 chars

 

Afghanistan, Angola, Ascension, Benin, Bhutan, Bolivia, Botswana, Burkina Faso, Cambodia, Cape Verde, Central African Rep, Chad, Chile, Christmas Islands, Cocos, Comoros And Mayotte, Cook Islands, Costa Rica, Cuba, Diego Garcia, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, Gambia, Greenland, Guinea (Rep. Of), Guinea Bissau, Guyana, Haiti, Honduras, Ivory Coast, Kiribati, Laos, Liechtenstein, Madagascar, Maldives Islands, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Midway Island, Mongolia, Montenegro, Montserrat, Myanmar, Nauru Is., Nepal, New Caledonia, Nicaragua, Niger, Niue, Norfolk Is. & Antarctica, North Korea, Palau, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Is., Rodriguez Is., Samoa, Sao Tome & Principe, Serbia, Seychelles, Sierra Leone, Solomon Is., Somalia, St. Helena, St. Pierre And Miquelon, Sudan, Surinam, Swaziland, Togo (Togolese Rep), Tokelau, Tonga, Tristan De Cunha, Tuvalu, Vanuatu, Wake Is., Wallis & Futuna Islands, Western Samoa, Yemen, Zaire, Zimbabwe

When roaming in the EU ( and also in the UK) you can ‘roam like home’ and use calls, texts and data from a bundle (plan) as if you were in Ireland (subject to our Fair Use Policy**). All rates below are inclusive of VAT. Out of bundle rates when roaming in the EU are:

Region & Country	Call any mobile or landline	Receiving a call	Sending a text	Receiving a text
EU min 60 sec charge	€0.19c	Free	€0.03 per 160 chars	Free

 

Austria, Belgium, Bulgaria, Croatia Cyprus, Czech Republic, Denmark, Estonia, Finland (including Ahland Islands), France (including Martinique, Guadeloupe, Saint-Martin, French Guyana, Reunion, Mayotte), Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal (including Madeira, Azores), Romania, Slovakia, Slovenia, Spain (including Canaries, Cueta, Melilla), Sweden, Switzerland, Vatican. 

**Fair Use Policy when roaming in the EU: a Fair Use Policy limit of 25GB data and 250 minutes and texts per month applies to all plans, including the €15 Unlimited Plan. If you need to contact Customer Care on this please call 0818 789 789 (from overseas call +35317057700).

Mobile Data - Republic of Ireland & EU Roaming €1.30 per GB any time.

UK (including Gibraltar, Guernsey, Isle of Man, Jersey)

You can use you data, calls and texts when roaming in the UK subject to our Fair Use Policy**.

**Fair Use Policy when roaming in the UK: a fair Use Policy limit of 25GB data and 250 minutes and texts per month applies to all plans, including the €15 Unlimited Plan. If you need to contact Customer Care on this please call 0818 789 789 (from overseas call +35317057700).

If for some reason you do not receive this message, or you want to manually add the An Post Mobile data / internet settings yourself, you can change the settings on your phone to access An Post Mobile Data services, as set out below: 

Android Data/MMS settings

• Go to Settings   >   Wireless & Networks   >   Mobile Networks  >   Access Point Names and delete all existing APN’s.
• Create a new Internet APN with settings:
• Name: Postmobile
        APN: isp.postfone.ie
        MCC: 272
        MNC: 01
        APN Type: default
• Press Menu Key & Save.

Sometimes for APN Typesetting you are only allowed choose from a list. If so, choose Internet or default.

iPhone Data settings

1. Put the Postmobile Sim into the iPhone and connect the iPhone to an internet connection over Wi-Fi.
2. Open the Safari Browser.
3. Go to https://p11002.mobilethink.net/dms-scw/page/. After completing the download, please go back into your phone’s settings.  
4. Click General.
5. Click Profile.
6. Click Install. (You may be asked to enter your phones passcode)
7. Your internet set up is now complete.

(Note: Our FAQ page has the answers to many commonly asked questions on moving your number, unlocking you phone etc.)

You should have received a 'settings message' when you first put your An Post Mobile SIM card into your phone. If you followed the message instructions your phone should have access to the internet and be able to make/receive calls and texts.

If you did not receive this message, or you got it and are still having difficulties setting up your phone e.g. you cannot get the internet working, we can resend the settings to your phone. Get the settings sent to my phone. 

This will bring you to a new web page with a box that says Enter Phone Number. Enter your number (the one your are setting up) and click on Submit. The settings will then be sent to your phone. Wait for the settings message to come in and when your receive it follow the instructions in the message. Your phone should then be fully set up and you should have access to the internet (to check this turn off any WiFi and see if you can use the internet).