Notice: Travelling by SEA and AIR
Please note when you are travelling by SEA or AIR that roaming rates apply in
International Airspace and
International Waters and are not covered by EU Roaming Regulation.
When travelling by Sea or Air roaming rates are considerably higher than standard roaming rates where your connection is provided by Satellite. You will receive a text with the applicable charges when travelling by Sea or Air and your connection is via Satellite. To stop roaming when travelling by sea turn on Flight Mode on your device. To resume roaming switch Flight Mode off.
How do I Access Voicemail Abroad?
In most countries you can dial
171 to hear your Voicemail, just as you do at home. However, if this does not work then dial your international mailbox number by dialling a
5 after the 87 prefix (e.g. + 353 87 5 123 4567). When you hear your greeting press the
* Key.
How do I Top Up while Abroad?
Best practise would be to Top Up your phone before you travel to ensure you have enough credit for calls and texts while travelling. If you do find yourself needing more credit you can use one of the following Top Up options:
Online Top Up: You can buy call credit and Add On’s using your Credit or Debit card online Top Up Online Now
Direct Top Up: You can ask family or friends to apply a Direct Top Up to your account. This can be done through the Post Office and the credit is applied directly into your account.
How do I get in touch with An Post Mobile when I'm abroad?
When you are abroad, you can call An Post Mobile customer care on +353 17057700. Email: care@anpostmobile.ie
International and roaming rates
EU Roaming
When roaming in the EU ( and also in the UK) you can ‘roam like home’ and use calls, texts and data from a bundle (plan) as if you were in Ireland (subject to our Fair Use Policy**). Out of bundle rates when roaming in the EU are:
|
Region & Country
|
Call any mobile or landline
|
Receiving a call
|
Sending a text
|
Receiving a text
|
|
EU
min 60 sec charge
|
€0.30c
|
Free
|
€0.15 per 160 chars
|
Free
|
Austria, Belgium, Bulgaria, Croatia Cyprus, Czech Republic, Denmark, Estonia, Finland (including Ahland Islands), France (including Martinique, Guadeloupe, Saint-Martin, French Guyana, Reunion, Mayotte), Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal (including Madeira, Azores), Romania, Slovakia, Slovenia, Spain (including Canaries, Cueta, Melilla), Sweden, Switzerland, Vatican.
**Fair Use Policy when roaming in the EU: a Fair Use Policy limit of 16GB data and 250 minutes and texts per month applies to all plans, including the €15 Unlimited Plan. If you need to contact Customer Care on this please call 0818 789 789 (from overseas call +35317057700).
Mobile Data - Republic of Ireland & EU Roaming €0.16 per MB any time.
UK (including Gibraltar, Guernsey, Isle of Man, Jersey)
You can use you data, calls and texts when roaming in the UK subject to our Fair Use Policy**.
**Fair Use Policy when roaming in the UK: a fair Use Policy limit of 16GB data and 250 minutes and texts per month applies to all plans, including the €15 Unlimited Plan. If you need to contact Customer Care on this please call 0818 789 789 (from overseas call +35317057700).
Roaming outside the EU
Below are the rates on calls, texts and data when roaming outside the EU
Note 1: until further notice all calls and texts made by An Post Mobile customers to Ukraine will be rated at €0.00 per minute. Additionally, calls and texts made by An Post Mobile customers in Ukraine will also be rated at €0.00.
Note 2: until further notice the EU roaming rates apply when travelling in the UK.
|
Region & Country
|
Call any mobile or landline
|
Receiving a call
|
Sending a text
|
Receiving a text
|
|
North America
min 60 sec charge
|
€1.50
per minute
|
€1.50
per minute
|
€0.30
per 160 chars
|
€0.30
per 160 chars
|
Canada, USA
Mobile Data €6.15 per MB any time
|
Region & Country
|
Calling any mobile or landline
|
Receiving a call
|
Sending a text
|
Receiving a text
|
|
Other Countries
min 60 sec charge
|
€2.00 (Worldwide)
per minute
|
€2.00
per minute
|
€0.30
per 160 chars
|
€0.30
per 160 chars
|
All other countries.
Mobile Data €6.15 per MB any time
International calling abroad
Note: Until further notice An Post Mobile is waiving charges for calls and texts to Ukraine.
Keeping in touch with your friends and family overseas costs less than you think with An Post Mobile. Check out the details below and you’ll see exactly how much it costs to call different countries from Ireland.
|
To
|
Calls to landlines
|
Calls to mobiles
|
Text
|
|
EU
|
€ 0.23
per minute
|
€ 0.23
per minute
|
€ 0.07
per 160 chars
|
Austria, Belgium, Bulgaria, Croatia Cyprus, Czech Republic, Denmark, Estonia, Finland (including Ahland Islands), France (including Martinique, Guadeloupe, Saint-Martin, French Guyana, Reunion, Mayotte), Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal (including Madeira, Azores), Romania, Slovakia, Slovenia, Spain (including Canaries, Cueta, Melilla), Sweden, Switzerland, Vatican.
Mobile Data €6.15 per MB any time
|
To
|
Calls to landlines
|
Calls to mobiles
|
Text
|
|
Band 1
|
€ 0.50
per minute
|
€ 0.50
per minute
|
€ 0.20
per 160 chars
|
Albania, Andorra, Armenia, Australia, Azerbaijan, Belarus, Bosnia-Herzegovina, Canada, Faroe Islands, Georgia, Kazakhstan, Kyrgyzstan, Macedonia, Monaco, Moldova, New Zealand, Russia, San Marino, Tajikistan, Turkey, Turkmenistan, Ukraine, USA, Uzbekistan.
|
To
|
Calls to landlines
|
Calls to mobiles
|
Text
|
|
Band 2
|
€ 1.00
per minute
|
€ 1.00
per minute
|
€ 0.20
per 160 chars
|
Algeria, Anguilla, Antigua & Barbuda, Argentina, Aruba Burundi, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Brazil, Brunei Darussalam, Burundi , Cameroon, Cayman Islands, China, Colombia, Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Gabon, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Libya, Malawi, Malaysia, Mariana Is., Mexico, Morocco, Mozambique, Namibia, Netherlands Antilles, Nevis, Nigeria, Oman, Pakistan, Palestine, Philippines, Puerto Rico, Qatar, Reunion Island, Rwanda, Saudi Arabia, Senegal, Singapore , South Africa, South Korea, Sri Lanka, St. Kitts, St. Lucia, St. Vincent & The Grenadines, Syria, Taiwan, Tanzania (Zanzibar), Thailand, Trinidad & Tobago, Tunisia, Turks & Caicos Islands, Uganda, United Arab Emirates, Uruguay, Venezuela, Vietnam, Virgin Islands, Zambia.
|
To
|
Calls to landlines
|
Calls to mobiles
|
Text
|
|
Band 3
|
€ 2.00
per minute
|
€ 2.00
per minute
|
€ 0.20
per 160 chars
|
Afghanistan, Angola, Ascension, Benin, Bhutan, Bolivia, Botswana, Burkina Faso, Cambodia, Cape Verde, Central African Rep, Chad, Chile, Christmas Islands, Cocos, Comoros And Mayotte, Cook Islands, Costa Rica, Cuba, Diego Garcia, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, Gambia, Greenland, Guinea (Rep. Of), Guinea Bissau, Guyana, Haiti, Honduras, Ivory Coast, Kiribati, Laos, Liechtenstein, Madagascar, Maldives Islands, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Midway Island, Mongolia, Montenegro, Montserrat, Myanmar, Nauru Is., Nepal, New Caledonia, Nicaragua, Niger, Niue, Norfolk Is. & Antarctica, North Korea, Palau, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Is., Rodriguez Is., Samoa, Sao Tome & Principe, Serbia, Seychelles, Sierra Leone, Solomon Is., Somalia, St. Helena, St. Pierre And Miquelon, Sudan, Surinam, Swaziland, Togo (Togolese Rep), Tokelau, Tonga, Tristan De Cunha, Tuvalu, Vanuatu, Wake Is., Wallis & Futuna Islands, Western Samoa, Yemen, Zaire, Zimbabwe