Skip to main content

Roaming information update for travellers - closure of 2G and 3G services

An Post Mobile partners with carriers around the world to deliver services to you when travelling. To increase network capacity and improve quality, our Roaming Partners are decommissioning their 2G and/or 3G networks. These carriers have begun to move entirely to 4G networks and during this transition phase you will see closures of their 2G or 3G networks in the countries they operate in. For more information on how these closures could affect you please visit our Travelling Abroad information page

Notice regarding Calls/Texts to Ukraine & Roaming in Ukraine

 In response to developments in Ukraine, and in an effort to assist our customers to stay in touch with family and loved ones, An Post Mobile is waiving charges for calls and texts to Ukraine. An Post Mobile is also removing voice and text roaming charges for customers in Ukraine. This waiver will be in effect from the 3rd March 2022 until further notice.

Until further notice, all calls and texts made by An Post Mobile customers to Ukraine will be rated at €0.00 per minute. Additionally, calls and texts made by An Post Mobile customers in Ukraine will also be rated at €0.00.

Notice: Travelling by SEA and AIR

Please note when you are travelling by SEA or AIR that roaming rates apply in International Airspace and International Waters and are not covered by EU Roaming Regulation.

When travelling by Sea or Air roaming rates are considerably higher than standard roaming rates where your connection is provided by Satellite. You will receive a text with the applicable charges when travelling by Sea or Air and your connection is via Satellite. To stop roaming when travelling by sea turn on Flight Mode on your device. To resume roaming switch Flight Mode off. 

How do I Access Voicemail Abroad?

In most countries you can dial 171 to hear your Voicemail, just as you do at home. However, if this does not work then dial your international mailbox number by dialling a 5 after the 87 prefix (e.g. + 353 87 5 123 4567).  When you hear your greeting press the * Key.

How do I Top Up while Abroad?

Best practise would be to Top Up your phone before you travel to ensure you have enough credit for calls and texts while travelling. If you do find yourself needing more credit you can use one of the following Top Up options:

Online Top Up: You can buy call credit and Add On’s using your Credit or Debit card online  Top Up Online Now

Direct Top Up: You can ask family or friends to apply a Direct Top Up to your account. This can be done through the Post Office and the credit is applied directly into your account.

How do I get in touch with An Post Mobile when I'm abroad?

When you are abroad, you can call An Post Mobile customer care on +353 17057700. Email: care@anpostmobile.ie

 

International and roaming rates

EU Roaming

When roaming in the EU ( and also in the UK) you can ‘roam like home’ and use calls, texts and data from a bundle (plan) as if you were in Ireland (subject to our Fair Use Policy**). Out of bundle rates when roaming in the EU are:

Region & Country

Call any mobile or landline

Receiving a call

Sending a text

Receiving a text

EU

min 60 sec charge

€0.30c 

Free

€0.15 per 160 chars

Free

 

Austria, Belgium, Bulgaria, Croatia Cyprus, Czech Republic, Denmark, Estonia, Finland (including Ahland Islands), France (including Martinique, Guadeloupe, Saint-Martin, French Guyana, Reunion, Mayotte), Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal (including Madeira, Azores), Romania, Slovakia, Slovenia, Spain (including Canaries, Cueta, Melilla), Sweden, Switzerland, Vatican. 

**Fair Use Policy when roaming in the EU: a Fair Use Policy limit of 16GB data and 250 minutes and texts per month applies to all plans, including the €15 Unlimited Plan. If you need to contact Customer Care on this please call 0818 789 789 (from overseas call +35317057700).

Mobile Data - Republic of Ireland & EU Roaming €0.16 per MB any time.

UK (including Gibraltar, Guernsey, Isle of Man, Jersey)

You can use you data, calls and texts when roaming in the UK subject to our Fair Use Policy**.

**Fair Use Policy when roaming in the UK: a fair Use Policy limit of 16GB data and 250 minutes and texts per month applies to all plans, including the €15 Unlimited Plan. If you need to contact Customer Care on this please call 0818 789 789 (from overseas call +35317057700).

Roaming outside the EU

Below are the rates on calls, texts and data when roaming outside the EU

Note 1: until further notice all calls and texts made by An Post Mobile customers to Ukraine will be rated at €0.00 per minute. Additionally, calls and texts made by An Post Mobile customers in Ukraine will also be rated at €0.00.

Note 2: until further notice the EU roaming rates apply when travelling in the UK. 

Region & Country

Call any mobile or landline

Receiving a call

Sending a text

Receiving a text

North America

min 60 sec charge

€1.50
per minute

€1.50
per minute

€0.30
per 160 chars

€0.30
per 160 chars

 

Canada, USA
Mobile Data  €6.15 per MB any time
 

Region & Country

Calling any mobile or landline

Receiving a call

Sending a text

Receiving a text

Other Countries

min 60 sec charge

€2.00 (Worldwide)
per minute

€2.00
per minute

 €0.30

per 160 chars

€0.30
per 160 chars

 

All other countries.
Mobile Data  €6.15 per MB any time

International calling abroad

Note: Until further notice An Post Mobile is waiving charges for calls and texts to Ukraine.

Keeping in touch with your friends and family overseas costs less than you think with An Post Mobile. Check out the details below and you’ll see exactly how much it costs to call different countries from Ireland.
 

To

Calls to landlines

Calls to mobiles

Text

EU

€ 0.23
per minute

€ 0.23
per minute

€ 0.07
per 160 chars

 

Austria, Belgium, Bulgaria, Croatia Cyprus, Czech Republic, Denmark, Estonia, Finland (including Ahland Islands), France (including Martinique, Guadeloupe, Saint-Martin, French Guyana, Reunion, Mayotte), Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal (including Madeira, Azores), Romania, Slovakia, Slovenia, Spain (including Canaries, Cueta, Melilla), Sweden, Switzerland, Vatican.
Mobile Data  €6.15 per MB any time
 

To

Calls to landlines

Calls to mobiles

Text

Band 1

€ 0.50
per minute

€ 0.50
per minute

€ 0.20
per 160 chars

 

Albania, Andorra, Armenia, Australia, Azerbaijan, Belarus, Bosnia-Herzegovina, Canada, Faroe Islands, Georgia, Kazakhstan, Kyrgyzstan, Macedonia, Monaco, Moldova, New Zealand, Russia, San Marino, Tajikistan, Turkey, Turkmenistan, Ukraine, USA, Uzbekistan.
 

To

Calls to landlines

Calls to mobiles

Text

Band 2

€ 1.00
per minute

€ 1.00
per minute

€ 0.20
per 160 chars

Algeria, Anguilla, Antigua & Barbuda, Argentina, Aruba Burundi, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Brazil, Brunei Darussalam, Burundi , Cameroon, Cayman Islands, China, Colombia, Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Gabon, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Libya, Malawi, Malaysia, Mariana Is., Mexico, Morocco, Mozambique, Namibia, Netherlands Antilles, Nevis, Nigeria, Oman, Pakistan, Palestine, Philippines, Puerto Rico, Qatar, Reunion Island, Rwanda, Saudi Arabia, Senegal, Singapore , South Africa, South Korea, Sri Lanka, St. Kitts, St. Lucia, St. Vincent & The Grenadines, Syria, Taiwan, Tanzania (Zanzibar), Thailand, Trinidad & Tobago, Tunisia, Turks & Caicos Islands, Uganda, United Arab Emirates, Uruguay, Venezuela, Vietnam, Virgin Islands, Zambia. 

To

Calls to landlines

Calls to mobiles

Text

Band 3

€ 2.00
per minute

€ 2.00
per minute

€ 0.20
per 160 chars

 

Afghanistan, Angola, Ascension, Benin, Bhutan, Bolivia, Botswana, Burkina Faso, Cambodia, Cape Verde, Central African Rep, Chad, Chile, Christmas Islands, Cocos, Comoros And Mayotte, Cook Islands, Costa Rica, Cuba, Diego Garcia, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, Gambia, Greenland, Guinea (Rep. Of), Guinea Bissau, Guyana, Haiti, Honduras, Ivory Coast, Kiribati, Laos, Liechtenstein, Madagascar, Maldives Islands, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Midway Island, Mongolia, Montenegro, Montserrat, Myanmar, Nauru Is., Nepal, New Caledonia, Nicaragua, Niger, Niue, Norfolk Is. & Antarctica, North Korea, Palau, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Is., Rodriguez Is., Samoa, Sao Tome & Principe, Serbia, Seychelles, Sierra Leone, Solomon Is., Somalia, St. Helena, St. Pierre And Miquelon, Sudan, Surinam, Swaziland, Togo (Togolese Rep), Tokelau, Tonga, Tristan De Cunha, Tuvalu, Vanuatu, Wake Is., Wallis & Futuna Islands, Western Samoa, Yemen, Zaire, Zimbabwe

You've exceeded the maximum login attempts
Your account has been locked for 30 minutes to prevent fraudulent activity
Your session has timed out
Would you like to log in again to continue?
Your An Post account is ready

We would like to let you know about products, services and special offers from the An Post Group of Companies that we think may be of value to you. If you would like to receive these communications please tick the boxes below:

We have updated our terms of service