Like many businesses, An Post is currently experiencing a significant increase in Covid-19 related absence which is placing a temporary strain on our resources. We have a range of contingency plans in place, and our staff and Postmasters are working hard to minimise the impact on customers.
As a result of the above, we are experiencing a high volume of calls and webforms to our customer care team. For a quick response on your query, you may want to browse our website or check the FAQ's in our Help & Support Hub.
For customs queries, including why items have been returned to sender, please visit our customs help Section.
Our online track & trace has the latest information on your post. Tracking is updated throughout the day when we scan your post or parcel, as it moves through our network.
There are some delays to International sending and receiving of items as many of the top sending countries continue to work through ongoing changes due to COVID-19. Please continue to check Track & Trace and visit our list of International Carriers for further updates.
An Post services update
Greater detail of the operational status of our services can be seen below.
Staying safe online
Here are some tips on making sure you stay safe online during the COVID-19 crisis. Please be aware that An Post will never send you a text message or email asking for personal details.
- Never give anyone else access to your card or PIN. If you do you will be liable for any fraudulent transactions that might happen. If you are cocooning, you can transfer money to a trusted third party via online or telephone banking.
- If you can’t get to the post office to collect your pension or any other social welfare payment, you can now allow somebody else, known as a temporary agent, to collect it. The Temporary Agent form is available in all post offices or you can download appointment of temporary agent application form.
- Don’t keep large amounts of cash at home during this time. Instead you might keep your cash in your current account or in the post office. You can access your current account at any time through online banking.
We are aware of a number of scam text messages being sent claiming to be from An Post and asking for financial details for information on parcels. We will never ask for financial details via text messages. Read more here