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We are experiencing a high volume of calls and webforms to our customer care team. For a quick response on your query, you may want to browse our website or check the FAQ's in our  Help & Support Hub.  

For customs queries, including why items have been returned to sender, please visit our customs help Section.   

Our online track & trace has the latest information on your post. Tracking is updated throughout the day when we scan your post or parcel, as it moves through our network. 

Please continue to check Track & Trace and visit our list of International Carriers for further updates. 

An Post services update

Greater detail of the operational status of our services can be seen below.


Postal Services

Post Offices

Social Welfare

An Post Money

Staying safe online

Here are some tips on making sure you stay safe online. Please be aware that An Post will never send you a text message or email asking for personal details.  

  • Never give anyone else access to your card or PIN. If you do you will be liable for any fraudulent transactions that might happen. If you are cocooning, you can transfer money to a trusted third party via online or telephone banking.
  • If you can’t get to the post office to collect your pension or any other social welfare payment, you can now allow somebody else, known as a temporary agent, to collect it. The Temporary Agent form is available in all post offices or you can download appointment of temporary agent application form.
  • Don’t keep large amounts of cash at home during this time. Instead you might keep your cash in your current account or in the post office. You can access your current account at any time through online banking.
We are aware of fraudsters sending fake emails and texts to customers pretending to be from An Post. We are asking customers to remain vigilant and be 'scam aware'. We have some information and tips in our Security Hub to help you stay safe online.
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