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We are experiencing a high volume of calls and webforms to our call centre. Due to Covid 19 and measures we have taken on social distancing, it has impacted our response times. As we are trying to assist customers with the most urgent enquiries, we ask that you only contact us by phone or webform if you cannot find an answer on our website.

There are delays to International sending and receiving of items as many of the top sending countries continue to work through ongoing changes due to COVID-19. Please continue to check our tracking page and visit our list of International Carriers for further updates.

Tracking is updated throughout the day as we scan your post or parcel. You may also find the answer to your question in our Covid-19 Information hub.


An Post services update

Greater detail of the operational status of our services can be seen below.

Covid-19

Postal Services

Post Offices

Social Welfare

An Post Money

Staying safe online

Here are some tips on making sure you stay safe online during the COVID-19 crisis. Please be aware that An Post will never send you a text message or email asking for personal details.  

  • Never give anyone else access to your card or PIN. If you do you will be liable for any fraudulent transactions that might happen. If you are cocooning, you can transfer money to a trusted third party via online or telephone banking.
  • If you can’t get to the post office to collect your pension or any other social welfare payment, you can now allow somebody else, known as a temporary agent, to collect it. The Temporary Agent form is available in all post offices or you can download appointment of temporary agent application form.
  • Don’t keep large amounts of cash at home during this time. Instead you might keep your cash in your current account or in the post office. You can access your current account at any time through online banking.
We are aware of a number of scam text messages being sent claiming to be from An Post and asking for financial details for information on parcels. We will never ask for financial details via text messages. Read more here.  

 

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