Post & Parcels services We will try to deliver all items, but if your business or home is not accessible, we’ll hold the item free of charge in the local Delivery Service Unit for collection. Check the documentation you need to collect mail at a Delivery Service Unit. We’ve introduced some other changes to take account of the impact of Covid-19: Our postal delivery staff will not hand their scanner to the customer for signature. The delivery postperson can sign on your behalf, in your presence, for all mails and parcel items that need a signature Updates on Mail services to several destinations is available here We’ll keep all customers up-to-date through this website and via Twitter. What international destinations are An Post dispatching mail to? This is the current list of countries that we are despatching mail to. This list may change but we will update it regularly so you can check back here for the latest information. We have also included some addtional details on any current restrictions in these countries that may be helpful to know before you post. Destinations Restrictions Austria No restrictions Belgium Internal delays Bulgaria Internal delays Canada No restrictions Denmark No restrictions Finland No restrictions France Internal delays on all mail. The French Post Office have limited the size of items to the following dimensions; 32cm x 24cm x 24cm. Social Distancing is in effect and thus they cannot guarantee the delivery of larger items until these measures have been lifted. Germany No restrictions Greece No restrictions Hungary No restrictions Iceland No restrictions Israel No restrictions Italy Max item weight 25kgs, max length 120cm, max of all three dimensions 150cm Latvia No restrictions Lithuania Internal delays Luxembourg Internal delays Netherlands No restrictions Norway No restrictions Poland No restrictions Portugal Delays to Madeira and Azores Romania No restrictions Slovakia No restrictions Spain Internal delays Switzerland Internal delays United Kingdom No restrictions USA No parcels service. Letters, large envelopes and packets only Why can’t I send mail or parcels to certain areas/ destinations? We have provided a list of international destinations where you can send mail under the current Covid-19 restrictions. Please check the list in our FAQ ‘What international destinations are An Post dispatching mail to?’ regularly for updated information on our Post and Parcels services regarding particular destinations. The number of countries that we can access is changing daily. Although we are continuing to accept and process mail as far as possible, varying levels of delay should be expected. We do apologise if your desired destination is not on our list at this time as a result of implications resulting from the Global Pandemic. We can assure you once we are able to resume mail service to any country we will update the list as soon as possible. I have posted mail abroad, but An Post has notified that service to that country is subject to delays / is suspended at the moment, can I get it back? No, the sender of the post cannot get the mail back, we can only return it to you if we cannot to deliver the post to the address. International mail posted before the COVID 19 restrictions for individual countries began was prepared to be sent abroad as normal, and is still waiting to be sent. We are receiving regular international mail updates and once it is possible we will send this mail. We are trying to have all International mail items dispatched and delivered to the addressee as soon as reasonably possible but International mail services may be subject to some restrictions or delays due to the Covid19 global pandemic. To try and avoid this type of situation happening we are currently not accepting mail in Post Offices for countries where COVID 19 restrictions do not allow them to receive international mail dispatches. Can I still receive international mail and parcels? Yes. However, if you are expecting international post during this time, we ask you to allow a greater timeframe of delivery than under usual circumstances. Although the international postal partners are working to maintain service, many of the international links used to convey mail to An Post are experiencing significant disruption / delay. Please be advised our dedicated Postal Operatives/ team continue to work hard ensuring your post is delivered to you however, given the current situation - there is significant impact on our ability to maintain our standard delivery times. I have not received my ecommerce parcel order yet, what should I do? If you are expecting an ecommerce parcel from your online order, please note our staff are working hard within social distancing guidelines to get parcels delivered as quickly as possible. Some delays may occur. The fastest way to track your delivery is online. This information is updated throughout the day as we scan your delivery so please check back here later. Are your delivery and collection services operating as normal? Yes, at the moment all of our collection and delivery services are operating as normal within Ireland. If there is any change to collection or delivery services, we will inform customers. What is your parcel delivery procedure at this time? We will attempt to deliver your parcels, but if delivery is not possible, we’ll try to find a safe place at your home. If the parcel cannot be delivered. it will be stored free of charge in the local Delivery Service Unit until you can collect it. Parcels will continue to be delivered at the following times: Monday to Friday, 8am-5pm Saturday (urban areas), 8am-12pm We are not offering evening delivery in urban areas at the moment I received a text message from An Post saying my delivery has been stopped and asking me to resolve the issue by going online, is this genuine? No , this message is a scam attempt and is not from An Post. A fresh wave of scams, aimed at tricking members of the public into giving away sensitive financial details, has been hitting a wide range of businesses including us. The scammers use a number of methods, the latest, like these ones, involve a text message telling customers they have a mail item that is being held because of an overdue payment. The customer is asked to click on a link to have the mail item released. The scams have hit customers, including An Post colleagues, as well as taking up valuable time and resources as we respond to enquiries and tackle the scammers. The texts often carry an An Post logo and are designed to look like a genuine customer contact. An Post are asking customers to be Scam Aware is they receive these kinds of messages not only from us but also from other businesses and service providers, financial institutions etc. In many cases the layout or language used in the messages are an indication they are not genuine. The sources of the scams and the methods used by the scammers change all the time. We have been successful in the past in getting some of the scams closed down. That work continues but it is fair to say that such scam attempts are becoming a feature of all our lives and constant vigilance is required. What is your policy on delivering mail where a business is closed or a home is not accessible? We will try to deliver all mail and parcels. If an item cannot be delivered, it will be held for collection at your local Delivery Service Unit. To collect the item, you’ll need to provide proof of your address, and either a passport or driver’s licence. Business customers will need a letter of authorisation on headed paper, and either a passport or driver’s licence. What is the parcel acceptance procedure for customers at this time? To mitigate the risk of the spread of Covid-19, our delivery staff will not hand you the delivery scanner to capture a proof of delivery nor ask you to sign for delivery of any item (parcel, registered mail or express). The post person will sign for you, in your presence.