Post & Parcels services We will try to deliver all items, but if your business or home is not accessible, we’ll hold the item free of charge in the local Delivery Service Unit for collection. Check the documentation you need to collect mail at a Delivery Service Unit. We’ve introduced some other changes to take account of the impact of Covid-19: Our postal delivery staff will not hand their scanner to the customer for signature. The delivery postperson can sign on your behalf, in your presence, for all mails and parcel items that need a signature Updates on Mail services to several destinations is available here We’ll keep all customers up-to-date through this website and via Twitter. What international destinations are An Post dispatching mail to? This is the current list of countries that we are despatching mail to. This list may change but we will update it regularly so you can check back here for the latest information. We have also included some addtional details on any current restrictions in these countries that may be helpful to know before you post. Destinations Restrictions Albania No restrictions Australia Please note a limit of 10kg will apply to parcel sending. Austria No restrictions Bahrain No restrictions Belarus No restrictions Belgium Internal delays Brazil No restrictions Bulgaria Internal delays Canada No restrictions Channel Islands No restrictions Chile Please note a limit of 10kg will apply to parcel sending. China No restrictions Croatia No restrictions Colombia Please note a limit of 10kg will apply to parcel sending. Cyprus No restrictions Czech Republic No restrictions Denmark No restrictions Estonia No restrictions Faroe Islands No restrictions Finland No restrictions France Internal delays on all mail. The French Post Office have limited the size of items to the following dimensions; 32cm x 24cm x 24cm. Social Distancing is in effect and thus they cannot guarantee the delivery of larger items until these measures have been lifted. Germany No restrictions Ghana No restrictions Gibraltar No restrictions Greenland No restrictions Greece No restrictions Hungary No restrictions Hong Kong No restrictions Iceland No restrictions India No restrictions Indonesia Please note a limit of 10kg will apply to parcel sending. Israel No restrictions Italy Max item weight 25kgs, max length 120cm, max of all three dimensions 150cm Japan No restrictions Jordan Please note a limit of 10kg will apply to parcel sending. Kazakhstan No restrictions Kenya No restrictions Latvia No restrictions Lebanon No restrictions Lithuania Internal delays Luxembourg Internal delays Malawi No restrictions Malaysia No restrictions Malta No restrictions Moldova Please note a limit of 10kg will apply to parcel sending. New Zealand Please note a limit of 10kg will apply to parcel sending. Netherlands No restrictions Nigeria No restrictions Norway No restrictions Oman Please note a limit of 10kg will apply to parcel sending. Pakistan Please note a limit of 10kg will apply to parcel sending. Philippines Please note a limit of 10kg will apply to parcel sending. Poland No restrictions Portugal Delays to Madeira and Azores Qatar No restrictions Romania No restrictions Russian Federation No restrictions Saudi Arabia No restrictions Serbia No restrictions Singapore Please note a limit of 10kg will apply to parcel sending. Slovakia No restrictions Slovenia No restrictions South Africa No restrictions South Korea No restrictions Spain Internal delays Sweden No restrictions Switzerland Internal delays Taiwan No restrictions Tanzania No restrictions Thailand No restrictions Turkey No restrictions UAE No restrictions Ukraine No restrictions United Kingdom No restrictions USA Please note a limit of 10kg will apply to parcel sending. Vietnam Please note a limit of 10kg will apply to parcel sending. Zambia No restrictions Zimbabwe No restrictions Why can’t I send mail or parcels to certain areas/ destinations? Due to COVID-19 restrictions, the number of countries we can send mail to is changing daily. Check our list of destinations regularly for updated information on our Post and Parcels services. Although we are still accepting and processing as much mail as possible, you should expect some delays. We apologise if your desired destination is not available at the moment, but keep checking our list, as it is updated whenever we can resume mail services to any country. I have posted mail abroad, but An Post has notified that service to that country is subject to delays / is suspended at the moment, can I get it back? No, the sender of the post cannot get the mail back, we can only return it to you if we cannot to deliver the post to the address. International mail posted before the COVID 19 restrictions for individual countries began was prepared to be sent abroad as normal, and is still waiting to be sent. We are receiving regular international mail updates and once it is possible we will send this mail. We are trying to have all International mail items dispatched and delivered to the addressee as soon as reasonably possible but International mail services may be subject to some restrictions or delays due to the Covid19 global pandemic. To try and avoid this type of situation happening we are currently not accepting mail in Post Offices for countries where COVID 19 restrictions do not allow them to receive international mail dispatches. Can I still receive international mail and parcels? Yes. If you are expecting international mail, however, you should allow more time than usual for delivery. Although our international partners are working to maintain services, many of the international links used to bring mail to An Post are experiencing significant disruption or delay. Our dedicated staff are still working hard to ensure your post is delivered, but the current restrictions have significantly affected our ability to maintain normal delivery times. I have not received my ecommerce parcel order yet, what should I do? If you are expecting an ecommerce parcel from your online order, please note our staff are working hard within social distancing guidelines to get parcels delivered as quickly as possible. Some delays may occur. The fastest way to track your delivery is online. This information is updated throughout the day as we scan your delivery so please check back here later. Are your delivery and collection services operating as normal? Customers, please note at the moment our collection services are operating as normal while parcels deliveries are taking up to 2 days within Ireland. If there is any change to collection or delivery services, we will inform customers. What is your parcel delivery procedure at this time? We will attempt to deliver your parcels, but if delivery is not possible, we’ll try to find a safe place at your home. If the parcel cannot be delivered. it will be stored free of charge in the local Delivery Service Unit until you can collect it. Parcels will continue to be delivered at the following times: Monday to Friday, 8am-5pm Saturday (urban areas), 8am-12pm We are not offering evening delivery in urban areas at the moment I received a text message from An Post saying my delivery has been stopped and asking me to resolve the issue by going online, is this genuine? No , this message is a scam attempt and is not from An Post. A fresh wave of scams, aimed at tricking members of the public into giving away sensitive financial details, has been hitting a wide range of businesses including us. The scammers use a number of methods, the latest, like these ones, involve a text message telling customers they have a mail item that is being held because of an overdue payment. The customer is asked to click on a link to have the mail item released. The scams have hit customers, including An Post colleagues, as well as taking up valuable time and resources as we respond to enquiries and tackle the scammers. The texts often carry an An Post logo and are designed to look like a genuine customer contact. An Post are asking customers to be Scam Aware is they receive these kinds of messages not only from us but also from other businesses and service providers, financial institutions etc. In many cases the layout or language used in the messages are an indication they are not genuine. The sources of the scams and the methods used by the scammers change all the time. We have been successful in the past in getting some of the scams closed down. That work continues but it is fair to say that such scam attempts are becoming a feature of all our lives and constant vigilance is required. What is your policy on delivering mail where a business is closed or a home is not accessible? We will try to deliver all mail and parcels. If an item cannot be delivered, it will be held for collection at your local Delivery Service Unit. To collect the item, you’ll need to provide proof of your address, and either a passport or driver’s licence. Business customers will need a letter of authorisation on headed paper, and either a passport or driver’s licence. What is the parcel acceptance procedure for customers at this time? To mitigate the risk of the spread of Covid-19, our delivery staff will not hand you the delivery scanner to capture a proof of delivery nor ask you to sign for delivery of any item (parcel, registered mail or express). The post person will sign for you, in your presence.