An Post Money

If you are concerned about proceeding with travel arrangements, please contact the company you have booked with for further guidance. 

If the airline cancels the flights, or hotel cancels the accommodation and offers a refund within a certain time frame, you should give them at least 15 business days to process the refunds, and in the event they do not, you should contact us to investigate for you.

If a company advises that they have gone into liquidation, this means they will not be able to provide you with the product or service you have paid for. Under credit card regulations, we can help you claim a refund (called a ‘Dispute’). What you need to do is:

• Have confirmation of the goods/service ordered, for example a receipt or invoice. This should include the order number and date of the transaction.  
• Confirmation from the merchant that they have gone into liquidation and that they cannot supply you with the goods/service (although if that information is in the public domain, this may not be necessary).
• Once you have the above information, call our Customer Service team on 0818 205 410 and they will start your claim.

You can make payments using our automated telephony system, your online banking account, directly from your bank online, or in your local post office.

Yes, we are still processing new applications.  However, our staff are currently prioritising service to existing customers, so there is likely to be a delay with completing your application.

Don’t worry, you can still manage your accounts online or if you need to speak to someone, call our customer service team.

Yes, our post offices remain open during this time so you can still lodge and withdrawal cash there.

If you need to make a withdrawal and are not comfortable attending the post office, you can withdraw cash using an ATM. If you need to lodge funds, you can do this through online banking using our Quick Lodge facility. If you have questions about how to use this feature, please contact us.