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Our policies

As a company, we are committed to acting responsibly and have devised policies to cover a range of areas including:

Find out more about our privacy policies and our website terms or read our Customer Charter.

Access to information on the environment

European Union regulations give legal rights to those seeking access to information on the environment from public authorities.

Applications for access to such information from us should be made by emailing or by writing to Paula Butler, Company Secretary, An Post, General Post Office, O’Connell Street Lower, Dublin 1, D01 F5P2.

You will usually be notified of the decision on your request within one month of its receipt. If you are unhappy, you may ask the company to carry out an internal review of the decision.

Details of charges, if any, will be advised in the final decision letter. Fees in respect of supplying information, may be waived where the cost is estimated at less than €10.

Find out more about the European Communities (Access to Information on the Environment) Regulations 2007 (S.I. 133 of 2007):

Official Languages Act

We are committed to the provision of services through Irish and are specified as a public body under the Official Languages Act 2003. This aims to increase the quantity and improve the quality of services provided by public bodies through Irish.

Our main duties under the Act include:

  • using Irish on stationery, on signage and in recorded oral announcements
  • replying in Irish to any correspondence written in Irish
  • providing any written communication that is intended to give information to the general public, or a certain class of the public, in both official languages
  • publishing certain documents simultaneously in both official languages
  • preparing and implementing an Irish Language Scheme with the Department of the Arts, Heritage and the Gaeltacht

Through the Language Scheme (PDF, 259KB) we seek to ensure the highest standard of service for citizens who wish to conduct their business with us in Irish.

UK tax strategy

The board of directors of each of our UK group companies are responsible for ensuring there is an appropriate framework for the implementation of the tax strategy and oversight of the identification and management of tax risk.

These boards maintain responsibility for implementing new controls where material tax risks are identified. The tax strategy and policies are reviewed on an ongoing basis by the boards.

Their objectives include:

  • Implementing and maintaining controls and procedures relating to all taxes
  • Ensuring compliance with all legal requirements and making all appropriate tax returns and tax payments within deadlines
  • Forecasting and planning tax cash payments accurately
  • Seeking to utilise available tax reliefs and incentives where available in a manner which is consistent with the government’s policy objectives
  • Ensuring that any transactions undertaken to grow the UK group are effected tax efficiently in accordance with all relevant UK tax law and legislation
  • Providing support to those employees who have responsibilities with regards to tax
  • Considering and managing tax risks in order to maintain a strong reputation and brand

The boards of the UK group companies are committed to ensuring that their tax affairs are open, transparent and compliant with tax legislation. An important part of our tax strategy and policies is the maintenance and development of a strong, proactive working relationship with HM Revenue & Customs.

The UK group companies’ internal structures are set up to ensure:

  • The boards understand the importance of tax compliance and how it is achieved
  • There is a constant dialogue between the boards and those individuals tasked with the operation of the finance and tax function
  • The UK boards portray a positive view towards tax compliance and the importance of meeting its obligations
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