Yes, as we are now handling large volumes of Christmas parcels. But don’t worry, we have the biggest delivery team in Ireland and they are working extremely hard to deliver your parcel as quickly as we can and well in time for Christmas!

Millions of people all over the world are using post to send Christmas letters and parcels to loved ones. While these are the last dates of posting, this year is like no other and we advise customers to post early, check our latest dates of posting here https://www.anpost.com/Post-Parcels/Christmas-2020/christmas-2020-postal-dates

We will never ask you to give your payment details to access your parcel.

We will send you a Post Alert to tell you that your parcel is on the way and to:

• Allow you to track your parcel

• Allow you to make a change to the delivery arrangements

• Tell you your parcel has been delivered

• Tell you your parcel could not be delivered and advise you where it can be collected

You will also get text messages from us if you are an AddressPal customer. You provide us with your mobile number so that we can contact you to tell you:

• Your parcel is ready for collection at your nominated post office

• Your parcel is being returned to the sender if it has not been collected

• If the post office you collect from is closed

Where can I buy Christmas stamps?Our Christmas stamps are available to buy at your local post office or on our online shop. Send early to ensure your cards arrive on time for Christmas.

Our gift packaging options start from €6 include a gift bag (send up to 1KG) and a gift box (send up to 2KG). They can be purchased at your local post office or on our online shop. Send early to ensure your present travels across the world on time for Christmas.

The North Pole Post Office is open! And all the elves and reindeer are being very careful about washing their hands and hooves. Mrs Claus reminds them all the time. 

All children have to do is write their letter, being very careful to include their name and address in their very best writing and pop it in an envelope with a regular stamp to:

Santa Claus,

The North Pole

An Post will make sure the letters reach the North Pole safely and Santa will reply to all the letters just before Christmas.   

Yes, if you have a tracking number for the parcel. You can track your post here https://www.anpost.com/Post-Parcels/Track/Search. Tracking information is updated throughout the day. 

We are handling much higher volumes of mail at this time of year but will we continue to deliver your post as normal right up to 24th December 2020. We also have the latest dates of posting for sending mail worldwide so you can plan ahead on when to send your post (https://www.anpost.com/Post-Parcels/Christmas-2020/christmas-2020-postal-dates

At this time of year with the extra seasonal volumes they can take a bit longer. Once we get the parcel we will scan it and get it to you as quickly as possible. You can track your post here https://www.anpost.com/Post-Parcels/Track/Search. Tracking information is updated throughout the day. 

Some retailers will provide us with your contact details and we can get in touch by email or text to let you know when we will be delivering your parcel. You can expect to hear from us a few days in advance of your delivery. 

We will try to deliver to the address at least once, if there is no one available to accept the parcel we will leave you a “sorry we missed you!” notice explaining how to get it. This will explain the options to collect the parcel from one of our locations or you can arrange to have it redelivered online here (https://www.anpost.com/Post-Parcels/Manage-Your-Post/Arrange-Redelivery) 

An Post holds missed deliveries for the following periods:

Five working days for Standard Post and Express Post. 

Three working days for registered post

16 working days if it is received from abroad

After that, we will try to return the item to the person who sent it, if there’s a legible address on the outside.

If anything has to be returned to the sender, we will attach a sticker explaining why we couldn’t deliver it.

The first step is to track your parcel online https://www.anpost.com/Post-Parcels/Track/Search .You can then select view the history of the journey you will see the option to request a proof of delivery. You simply enter your email address and it will be sent to you directly. 

Yes, when shopping online use your Home Delivery AddressPal address.  From January 1st, Post Office AddressPal address can no longer be used.

We recommend that you stop using it from December 26th to allow for your item to arrive in Ireland before January 1st when the new rules come into effect.

If your card has already been saved on your AddressPal account then we will charge €6.50 and relabel your item with your AddressPal Home Delivery address.  You will receive notification with the option to redirect your parcel once payment has been made.

Your card will be charged based on the current pricing for home delivery, view the pricing here https://addresspal.anpost.ie/pricing-sizing

Once your parcel has been processed successfully in our UK Hub (your home delivery address must be on the item in order for us to process it), you will receive a notification with the option to redirect your parcel. One of the options is to redirect it to a Post Office. 

With Brexit coming into effect on January 1st 2021, items coming from the UK will be subject to Irish Revenue inspection.  If Irish Revenue applies a customs and/or VAT charge to your AddressPal item you will be notified of the charge and the steps required to pay this charge 

From January 1st 2021, all AddressPal items from the UK will cost €6.50. But the good news is that this charge is for all items* up to 20kg! (subject to weight/size).  AddressPal US delivery prices will not change.

*Subject to items meeting our maximum weight and size guidelines as outlined here https://addresspal.anpost.ie/pricing-sizing