Strengthening communities: evolving and expanding access to our products and services

Our Post Offices operate at the heart of every community, looking after our most vulnerable, providing support to small businesses, and key access points to cash, banking and government services. With almost one million customers a week in our Post Offices in 2024 and many more engaging with our services through our PostPoint services points in over 1,400 retailers across the country, as well as our 50 Rural Social Welfare Agents, we truly are Ireland’s largest retail service provider. 

In 2024, we continued to evolve and enhance our diverse portfolio of products and services: enabling online Click and Post services; rolling out self-service parcel drop off kiosks in our Post Offices; and enhancing our PostPoint service points with full parcel pick up/drop off services. These enhancements ensure that we are offering easy and accessible options for all our customers to engage with us in the ways that work for them best. We are committed to improving our Post Office network to better serve our customers and we plan to keep innovating and developing new and more sustainable Post Office designs for rural locations with lower transaction volumes, thereby offering a better opportunity to maintain a Post Office that would otherwise be unsustainable and likely close. Therefore, while the number of Post Offices has declined and will likely continue to do so as our customers migrate to other engagement channels, we will continue to offer accessible, evolving, value-added service offerings to the citizens of Ireland so that our Post Offices remain valuable community assets, giving urban, rural and offshore populations easy access to our products and services."