We are experiencing a high volume of calls and webforms to our call centre. Due to Covid 19 and measures we have taken on social distancing, it has impacted our response times. As we are trying to assist customers with the most urgent enquiries, we ask that you only contact us by phone or webform if you cannot find an answer on our website.You can check our online tracking for the latest information on your post. Tracking is updated throughout the day as we scan your post or parcel. You may also find the answer to your question in our Covid-19 Information hub.
If you have inserted the An Post Mobile SIM into your phone (and, if switching your number, it has been moved over to An Post Mobile) you should have received an automatic message from An Post Mobile with your new settings. If you got that message and followed the instructions your phone should be set up. If you do not automatically receive the Internet (data) Settings or the Internet (data) is still not working If you do not receive the settings message, or you still do not have Internet access when not on Wi-Fi after following the instructions in the Settings message, make sure that your phone has mobile data turned on (go to Settings - Mobile Network - Mobile data - then turn on Mobile Data). If you still do not have access to the Internet you can manually change the settings on your phone to access An Post Mobile Data (Internet) services, as set out below: Android Data/MMS settings 1. Go to Settings > Wireless & Networks > Mobile Networks > Access Point Names and delete all existing APN’s. 2. Create a new Internet APN with settings Name: Postmobile APN: isp.postfone.ie MCC: 272 MNC: 01 APN Type: default, supl Press Menu Key & Save Sometimes for APN Typesetting you are only allowed choose from a list. If so, choose Internet or default. iPhone Data settings 1. Put the Postmobile Sim into the iPhone and connect the iPhone to an internet connection over Wi-Fi Open the Safari Browser 2. Go to http://tweakk.me/postmobile/guwysl95. After completing the download, please go back into your phone’s settings. 3. Click General. 4. Click Profile. 5. Click Install. (You may be asked to enter your phones passcode) 6. Click Install. Your internet set up is now complete. iPhone users please note: currently An Post Mobile SIM's and Mint iPhones do not support MMS or Wi-Fi Hotspot (using you phone as Wi-Fi for other devices) on iPhones. We are working to address this issue.
If you have inserted the An Post Mobile SIM into your phone (and, if switching your number, it has been moved over to An Post Mobile) you should have received an automatic message from An Post Mobile with your new settings. If you got that message and followed the instructions your phone should be set up. If you do not automatically receive the Internet (data) Settings or the Internet (data) is still not working If you do not receive the settings message, or you still do not have Internet access when not on Wi-Fi after following the instructions in the Settings message, make sure that your phone has mobile data turned on (go to Settings - Mobile Network - Mobile data - then turn on Mobile Data). If you still do not have access to the Internet you can manually change the settings on your phone to access An Post Mobile Data (Internet) services, as set out below: Android Data/MMS settings 1. Go to Settings > Wireless & Networks > Mobile Networks > Access Point Names and delete all existing APN’s. 2. Create a new Internet APN with settings Name: Postmobile APN: isp.postfone.ie MCC: 272 MNC: 01 APN Type: default, supl Press Menu Key & Save Sometimes for APN Typesetting you are only allowed choose from a list. If so, choose Internet or default. iPhone Data settings 1. Put the Postmobile Sim into the iPhone and connect the iPhone to an internet connection over Wi-Fi Open the Safari Browser 2. Go to http://tweakk.me/postmobile/guwysl95. After completing the download, please go back into your phone’s settings. 3. Click General. 4. Click Profile. 5. Click Install. (You may be asked to enter your phones passcode) 6. Click Install. Your internet set up is now complete. iPhone users please note: currently An Post Mobile SIM's and Mint iPhones do not support MMS or Wi-Fi Hotspot (using you phone as Wi-Fi for other devices) on iPhones. We are working to address this issue.
If you have inserted the An Post Mobile SIM into your phone (and, if switching your number, it has been moved over to An Post Mobile) you should have received an automatic message from An Post Mobile with your new settings. If you got that message and followed the instructions your phone should be set up. If you do not automatically receive the Internet (data) Settings or the Internet (data) is still not working If you do not receive the settings message, or you still do not have Internet access when not on Wi-Fi after following the instructions in the Settings message, make sure that your phone has mobile data turned on (go to Settings - Mobile Network - Mobile data - then turn on Mobile Data). If you still do not have access to the Internet you can manually change the settings on your phone to access An Post Mobile Data (Internet) services, as set out below: Android Data/MMS settings 1. Go to Settings > Wireless & Networks > Mobile Networks > Access Point Names and delete all existing APN’s. 2. Create a new Internet APN with settings Name: Postmobile APN: isp.postfone.ie MCC: 272 MNC: 01 APN Type: default, supl Press Menu Key & Save Sometimes for APN Typesetting you are only allowed choose from a list. If so, choose Internet or default. iPhone Data settings 1. Put the Postmobile Sim into the iPhone and connect the iPhone to an internet connection over Wi-Fi Open the Safari Browser 2. Go to http://tweakk.me/postmobile/guwysl95. After completing the download, please go back into your phone’s settings. 3. Click General. 4. Click Profile. 5. Click Install. (You may be asked to enter your phones passcode) 6. Click Install. Your internet set up is now complete. iPhone users please note: currently An Post Mobile SIM's and Mint iPhones do not support MMS or Wi-Fi Hotspot (using you phone as Wi-Fi for other devices) on iPhones. We are working to address this issue.
Yes. All we need to do is check that you own the number – it’s a simple process (done by calling the mobile number and verifying the caller id on your phone is the same as the number calling). We can do that either in the post office or through our Customer Care team.
Yes. All we need to do is check that you own the number – it’s a simple process (done by calling the mobile number and verifying the caller id on your phone is the same as the number calling). We can do that either in the post office or through our Customer Care team.
Yes. All we need to do is check that you own the number – it’s a simple process (done by calling the mobile number and verifying the caller id on your phone is the same as the number calling). We can do that either in the post office or through our Customer Care team.
If you are moving your number (also known as ‘switching’) from a pre pay account or a standard bill pay account, the allocated turn-around time is two hours, but it usually happens within an hour.
If you are moving your number (also known as ‘switching’) from a pre pay account or a standard bill pay account, the allocated turn-around time is two hours, but it usually happens within an hour.
If you are moving your number (also known as ‘switching’) from a pre pay account or a standard bill pay account, the allocated turn-around time is two hours, but it usually happens within an hour.
If you are moving your number (also known as ‘switching’) from a pre pay account or a standard bill pay account, the allocated turn-around time is two hours, but it usually happens within an hour.
“4G” will appear by the coverage signal on your device. You should observe a significant improvement in the speed of loading pages as well as downloading/uploading files.
“4G” will appear by the coverage signal on your device. You should observe a significant improvement in the speed of loading pages as well as downloading/uploading files.
“4G” will appear by the coverage signal on your device. You should observe a significant improvement in the speed of loading pages as well as downloading/uploading files.
“4G” will appear by the coverage signal on your device. You should observe a significant improvement in the speed of loading pages as well as downloading/uploading files.
“4G” will appear by the coverage signal on your device. You should observe a significant improvement in the speed of loading pages as well as downloading/uploading files.
“4G” will appear by the coverage signal on your device. You should observe a significant improvement in the speed of loading pages as well as downloading/uploading files.
If you are out of contract, or on Pay As You Go (Prepay) you don’t need to notify your provider. Once your number has moved over to An Post Mobile, if you were receiving bills from your provider, they will send you your last bill either by post or to your email. Everything else is taken care of by An Post Mobile.
If you are out of contract, or on Pay As You Go (Prepay) you don’t need to notify your provider. Once your number has moved over to An Post Mobile, if you were receiving bills from your provider, they will send you your last bill either by post or to your email. Everything else is taken care of by An Post Mobile.
If you are out of contract, or on Pay As You Go (Prepay) you don’t need to notify your provider. Once your number has moved over to An Post Mobile, if you were receiving bills from your provider, they will send you your last bill either by post or to your email. Everything else is taken care of by An Post Mobile.
If you are out of contract, or on Pay As You Go (Prepay) you don’t need to notify your provider. Once your number has moved over to An Post Mobile, if you were receiving bills from your provider, they will send you your last bill either by post or to your email. Everything else is taken care of by An Post Mobile.
No. Your mobile number will stay active on your current SIM card up until the point it becomes active on An Post Mobile. When your number has switched to us your coverage will drop on your current SIM card, and when you put your new An Post Mobile SIM card into your phone you’re up and running with An Post Mobile! If you do not automatically receive the Internet (data) Settings or the Internet (data) is still not working If you do not receive the settings message, or you still do not have Internet access when not on Wi-Fi after following the instructions in the Settings message, make sure that your phone has mobile data turned on (go to Settings - Mobile Network - Mobile data - then turn on Mobile Data). If you still do not have access to the Internet you can manually change the settings on your phone to access An Post Mobile Data (Internet) services, as set out below: Android Data/MMS settings 1. Go to Settings > Wireless & Networks > Mobile Networks > Access Point Names and delete all existing APN’s. 2. Create a new Internet APN with settings Name: Postmobile APN: isp.postfone.ie MCC: 272 MNC: 01 APN Type: default, supl Press Menu Key & Save Sometimes for APN Typesetting you are only allowed choose from a list. If so, choose Internet or default. iPhone Data settings 1. Put the Postmobile Sim into the iPhone and connect the iPhone to an internet connection over Wi-Fi Open the Safari Browser 2. Go to http://tweakk.me/postmobile/guwysl95. After completing the download, please go back into your phone’s settings. 3. Click General. 4. Click Profile. 5. Click Install. (You may be asked to enter your phones passcode) 6. Click Install. Your internet set up is now complete. iPhone users please note: currently An Post Mobile SIM's and Mint iPhones do not support MMS or Wi-Fi Hotspot (using you phone as Wi-Fi for other devices) on iPhones. We are working to address this issue.
No. Your mobile number will stay active on your current SIM card up until the point it becomes active on An Post Mobile. When your number has switched to us your coverage will drop on your current SIM card, and when you put your new An Post Mobile SIM card into your phone you’re up and running with An Post Mobile! If you do not automatically receive the Internet (data) Settings or the Internet (data) is still not working If you do not receive the settings message, or you still do not have Internet access when not on Wi-Fi after following the instructions in the Settings message, make sure that your phone has mobile data turned on (go to Settings - Mobile Network - Mobile data - then turn on Mobile Data). If you still do not have access to the Internet you can manually change the settings on your phone to access An Post Mobile Data (Internet) services, as set out below: Android Data/MMS settings 1. Go to Settings > Wireless & Networks > Mobile Networks > Access Point Names and delete all existing APN’s. 2. Create a new Internet APN with settings Name: Postmobile APN: isp.postfone.ie MCC: 272 MNC: 01 APN Type: default, supl Press Menu Key & Save Sometimes for APN Typesetting you are only allowed choose from a list. If so, choose Internet or default. iPhone Data settings 1. Put the Postmobile Sim into the iPhone and connect the iPhone to an internet connection over Wi-Fi Open the Safari Browser 2. Go to http://tweakk.me/postmobile/guwysl95. After completing the download, please go back into your phone’s settings. 3. Click General. 4. Click Profile. 5. Click Install. (You may be asked to enter your phones passcode) 6. Click Install. Your internet set up is now complete. iPhone users please note: currently An Post Mobile SIM's and Mint iPhones do not support MMS or Wi-Fi Hotspot (using you phone as Wi-Fi for other devices) on iPhones. We are working to address this issue.
No. Your mobile number will stay active on your current SIM card up until the point it becomes active on An Post Mobile. When your number has switched to us your coverage will drop on your current SIM card, and when you put your new An Post Mobile SIM card into your phone you’re up and running with An Post Mobile! If you do not automatically receive the Internet (data) Settings or the Internet (data) is still not working If you do not receive the settings message, or you still do not have Internet access when not on Wi-Fi after following the instructions in the Settings message, make sure that your phone has mobile data turned on (go to Settings - Mobile Network - Mobile data - then turn on Mobile Data). If you still do not have access to the Internet you can manually change the settings on your phone to access An Post Mobile Data (Internet) services, as set out below: Android Data/MMS settings 1. Go to Settings > Wireless & Networks > Mobile Networks > Access Point Names and delete all existing APN’s. 2. Create a new Internet APN with settings Name: Postmobile APN: isp.postfone.ie MCC: 272 MNC: 01 APN Type: default, supl Press Menu Key & Save Sometimes for APN Typesetting you are only allowed choose from a list. If so, choose Internet or default. iPhone Data settings 1. Put the Postmobile Sim into the iPhone and connect the iPhone to an internet connection over Wi-Fi Open the Safari Browser 2. Go to http://tweakk.me/postmobile/guwysl95. After completing the download, please go back into your phone’s settings. 3. Click General. 4. Click Profile. 5. Click Install. (You may be asked to enter your phones passcode) 6. Click Install. Your internet set up is now complete. iPhone users please note: currently An Post Mobile SIM's and Mint iPhones do not support MMS or Wi-Fi Hotspot (using you phone as Wi-Fi for other devices) on iPhones. We are working to address this issue.
No. Your mobile number will stay active on your current SIM card up until the point it becomes active on An Post Mobile. When your number has switched to us your coverage will drop on your current SIM card, and when you put your new An Post Mobile SIM card into your phone you’re up and running with An Post Mobile!
No. Your mobile number will stay active on your current SIM card up until the point it becomes active on An Post Mobile. When your number has switched to us your coverage will drop on your current SIM card, and when you put your new An Post Mobile SIM card into your phone you’re up and running with An Post Mobile!
Can I switch my bill pay number to An Post Mobile? Switching a bill pay number to An Post Mobile is easily done. We will need to verify that the number you want to move is active, and we will also need your Account Number (this will be on your last bill).
Can I switch my bill pay number to An Post Mobile? Switching a bill pay number to An Post Mobile is easily done. We will need to verify that the number you want to move is active, and we will also need your Account Number (this will be on your last bill).
Can I switch my bill pay number to An Post Mobile? Switching a bill pay number to An Post Mobile is easily done. We will need to verify that the number you want to move is active, and we will also need your Account Number (this will be on your last bill).
Can I switch my bill pay number to An Post Mobile? Switching a bill pay number to An Post Mobile is easily done. We will need to verify that the number you want to move is active, and we will also need your Account Number (this will be on your last bill).
Can I switch my bill pay number to An Post Mobile? Switching a bill pay number to An Post Mobile is easily done. We will need to verify that the number you want to move is active, and we will also need your Account Number (this will be on your last bill).
Switching a bill pay number to An Post Mobile is easily done. We will need to verify that the number you want to move is active, and we will also need your Account Number (this will be on your last bill).
If you are moving to An Post Mobile and need to get your phone unlocked you must call your current mobile provider and ask for your phone’s Network Unlock Code. It can take between 5-20 working days to receive your code – timelines vary between different phone manufacturers. If you need help to unlock your phone, our friendly Customer Services team is available on care@anpostmobile.ie or by calling 1850 789 789. If you have any questions on switching your number you can always drop into your local post office, or Email: care@anpostmobile.ie or Call 1850 789 789 and we will be happy to give you all the help you need to make the switch.
If you are moving to An Post Mobile and need to get your phone unlocked you must call your current mobile provider and ask for your phone’s Network Unlock Code. It can take between 5-20 working days to receive your code – timelines vary between different phone manufacturers. If you need help to unlock your phone, our friendly Customer Services team is available on care@anpostmobile.ie or by calling 1850 789 789. If you have any questions on switching your number you can always drop into your local post office, or Email: care@anpostmobile.ie or Call 1850 789 789 and we will be happy to give you all the help you need to make the switch.
If you are moving to An Post Mobile and need to get your phone unlocked you must call your current mobile provider and ask for your phone’s Network Unlock Code. It can take between 5-20 working days to receive your code – timelines vary between different phone manufacturers. If you need help to unlock your phone, our friendly Customer Services team is available on care@anpostmobile.ie or by calling 1850 789 789. If you have any questions on switching your number you can always drop into your local post office, or Email: care@anpostmobile.ie or Call 1850 789 789 and we will be happy to give you all the help you need to make the switch.
If you are moving to An Post Mobile and need to get your phone unlocked you must call your current mobile provider and ask for your phone’s Network Unlock Code. It can take between 5-20 working days to receive your code – timelines vary between different phone manufacturers. If you need help to unlock your phone, our friendly Customer Services team is available on care@anpostmobile.ie or by calling 1850 789 789. If you have any questions on switching your number you can always drop into your local post office, or Email: care@anpostmobile.ie or Call 1850 789 789 and we will be happy to give you all the help you need to make the switch.
“4G” will appear by the coverage signal on your device. You should observe a significant improvement in the speed of loading pages as well as downloading/uploading files.
“4G” will appear by the coverage signal on your device. You should observe a significant improvement in the speed of loading pages as well as downloading/uploading files.
“4G” will appear by the coverage signal on your device. You should observe a significant improvement in the speed of loading pages as well as downloading/uploading files.