Until An Post physically scan an item it will not show up in our network. Please remember that another postal operator’s tracking system may show the item as being in Ireland, even if the item is still at a foreign location.

If the intended recipients are claiming non-delivery of the item, you can submit a missing/delayed item contact form and we will investigate the matter on your behalf. 

Standard post items are normally delivered by An Post one to two days after posting. Most often, delays occur due to incomplete, illegible or incorrect addresses.

Other reasons for late or delayed delivery include:

• Items posted after the final collection of the day
• Difficulty accessing the property
• International post being handled by multiiple postal services and customs agents
• Handling of prohibited items

If we have left a 'sorry we missed you' notice indicating that delivery was attempted at your address, please follow the instructions on the notice.

If you have not received your standard post within five working days from the date of posting, or 15 days in the case of international post, we suggest you use our contact form or pick up enquiry form at your local post office or delivery office.

• Collect your item by bringing your ‘sorry we missed you notice’ (also called a Docket In Box or DIB notice) and personal identification, such as a driver’s licence, to your local Delivery Service Unit
• Nominate an agent to collect the item on your behalf. You (the addressee) must sign the ‘sorry we missed you’ notice and the agent must have this and their own identification in order to collect the item
• Arrange redelivery of the item online to the same or an alternative address. Redeliveries take approximately two working days
• If you believe that your item should have been delivered, but you have not received a DIB, then it is most likely that your item is still in transit

In the case of damaged post, it’s important to understand that:

• Damage is often caused by incorrectly-sized or poor quality packaging
• An Post may place damaged items in a plastic bag to prevent further damage
• While every effort is made to ensure your post arrives safely, unopened and in good condition, envelopes may occasionally be damaged during the machine sorting process
• We use waterproof delivery equipment but we cannot guarantee that post will never be wet in adverse weather conditions

Be sure to keep damaged or opened post and any packaging for inspection.

If your post is missing, damaged or opened please contact us through our contact form.  If you prefer, you can pick up the form at your local post office or delivery office.

Our goal is to resolve your enquiry and issue you with a final reply within the time frames shown below:

If you are expecting an ecommerce parcel from your online order, please note our staff are working hard within social distancing guidelines to get parcels delivered as quickly as possible. Some delays may occur. The fastest way to track your delivery is online. This information is updated throughout the day as we scan your delivery so please check back here later.

 

You will get a text message from us if you have ordered something from one of the retailers who have chosen us  to deliver their parcels.. The retailer will provide your mobile number to An Post, but only to allow us to update you on your delivery.

We will never ask you to give your payment details to access your parcel.

We will send you a Post Alert to tell you that your parcel is on the way and to:

• Allow you to track your parcel

• Allow you to make a change to the delivery arrangements

• Tell you your parcel has been delivered

• Tell you your parcel could not be delivered and advise you where it can be collected

You will also get text messages from us if you are an AddressPal customer. You provide us with your mobile number so that we can contact you to tell you:

• Your parcel is ready for collection at your nominated post office

• Your parcel is being returned to the sender if it has not been collected

• If the post office you collect from is closed

No ,this message is a scam attempt and is not from An Post. A fresh wave of scams, aimed at tricking members of the public into giving away sensitive financial details, has been hitting a wide range of businesses including us.
 
The scammers use a number of methods, the latest, like these ones, involve a text message telling customers they have a mail item that is being held because of an overdue payment. The customer is asked to click on a link to have the mail item released. The scams have hit customers, including An Post colleagues, as well as taking up valuable time and resources as we respond to enquiries and tackle the scammers. The texts often carry an An Post logo and are designed to look like a genuine customer contact.
 
An Post are asking customers to be Scam Aware is they receive these kinds of messages not only from us but also from other businesses and service providers, financial institutions etc. In many cases the layout or language used in the messages are an indication they are not genuine.
 
The sources of the scams and the methods used by the scammers change all the time. We have been successful in the past in getting some of the scams closed down. That work continues but it is fair to say that such scam attempts are becoming a feature of all our lives and constant vigilance is required.