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Return to sender
You can find more information on items that have been returned to sender here.

Why are items returned to sender?

  • The item may either be prohibited or restricted. Visit our prohibited items page for a full list of these items.
  • The sender may not have completed the electronic customs declaration correctly. If all the information listed below isn't included, it cannot be customs cleared and we have to return the item.
  • The sender must include the following items in their electronic customs declaration:
    • A valid HS/TARIC Code - use our TARIC Code tool to find the correct TARIC code for items
    • A valid description of what's being sent
    • The item's country of origin
    • The item's value
    • Details of postage, insurance and freight paid
    • The sender's name and address
    • The package or parcel's weight
    • The addressee's name and address
  • Items can also be returned to the sender if the charges are not paid by the “pay by date" or the receiver has rejected the customs charge. 

What do I do if my item has been returned?

You will need to contact the sender / retailer. If the item was sent with incomplete customs data, it may be useful to let the sender / retailer know that the above is required when posting. Once the item arrives back in the country of origin, the sender will have to re-issue the item while ensuring the customs declaration complies with all of the conditions listed above.
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