Full control with the An Post Money Current Account app

You can contact our Customer Services team 24 hours a day, seven days a week, 365 days a year:
 

• Call us on 353 (1) 705 8000

• Email us at customerservices@anpostmoney.com

• Write to us at An Post Money, Billpost, Enterprise House, Cappa Road, Kilrush, V15 VX23

If you forget your online PIN, you can set up a new one quickly and easily:

• Go to the login page of your account, where you will need your user ID

• Click on ‘Forgotten Your Online PIN’

• Select your new PIN

• You’ll receive an authorisation code on your mobile phone

• Enter the code and reset your PIN

 
If you forget your user ID, you can get a reminder by calling us on 353 (1) 705 8000.

You can notify us by using the relevant form:
 

• Notification of death (PDF, 602KB)

• Notification of account closure (PDF, 599KB)

Your current account offers all the standard features of a traditional account, except for an overdraft facility and a chequebook. It has a BIC (Business Identifier Code) and IBAN (International Bank Account Number).
 
You can also set up direct debits and credit transfers with your account.
 
Direct debits
 
You can set up direct debits for a safe and convenient way to make regular payments, such as insurance or utility bills, from your account.
 
You can have as many direct debits as you need, and they can be paid from your main account or your savings wallets.
 
How to organise your direct debits:
 

• Set up a direct debit by completing a direct debit mandate from the service provider (online or over the phone if those options are available)

• Change the account from which the direct debit is paid by filling out this form (PDF, 587KB) or by giving the service provider your An Post Current Account IBAN

• Cancel a direct debit by contacting the service provider and asking them to stop taking the payment.

 
Credit transfers
 
You can arrange to have money paid into and out of your current account, including salary or pension payments. Use this form (PDF, 592KB) to let your employer know your new account details for salary payment.
 
You can also make and receive payments throughout the Single Euro Payments Area (SEPA), which comprises all 27 European Union member states along with the UK, Iceland, Liechtenstein, Monaco, Norway, San Marino and Switzerland.
 
Anyone to whom you give your IBAN can pay money into your account by credit transfer in the SEPA zone.
 
To make a transfer from your account:
 

• Login to your current account

• Choose ‘Make a Payment’ from ‘Quick Actions’

• Select ‘New Payee’ and enter the payee’s IBAN

• You will get a text message to your mobile phone with an authorisation code

• Enter the code

• Select the amount, date and frequency of the payment

You can check your balance or get a statement in a number of ways:

• Check your balance or view and download statements using online banking, or view them using the An Post Money Current Account app which is available on the Apple app store or the Google Play store.

• A mini-statement outlining your six most recent transactions is available at any post office

• If you are opted in for paper statements, we will send you a quarterly statement. You can manage your statement preferences using online banking.

• You can also check your balance at certain ATMs

Your account may have three separate balances, one for your main account and one for each of your savings wallets.
 
The available balance is the amount available for you to spend from your account. Your account balance will include the available balance plus the amount you have in your wallets, as well as any cheque values that have yet to be cleared.