What do you need help with?

The following limits apply to your account:

 
 
*Withdrawals of over €1,000 require photo ID
**This may vary at ATMs outside Ireland

• Email us at customerservices@anpostmoney.com
• Contact our customer service from 9am to 6pm on 01 705 8000, Monday to Friday (closed Saturday and Sunday).
• If your card has been lost or stolen then please contact 1800 267 678, which is open 24 hours a day, 365 days a year. 
• Write to us at An Post Money, Billpost, Enterprise House, Cappa Road, Kilrush, V15 VX23 

The following fees and charges may apply to your credit card:

Late fee: €15.24 each time your minimum payment has not reached your account in cleared funds by the date that payment is due.

Over-limit fee: €12.70 will be charged and applied once on any monthly statement if, and when, you are over your credit limit at any time during that statement period.

Cash handling fee: 1.5% with a minimum charge of €2.50 and no maximum is applied to your account when you make cash transactions.

A cash transaction is considered to be any transaction resulting in the provision of cash or a cash substitute from your account by using a card or card number issued under your account, including foreign currency, travellers’ cheques, postal orders, gambling transactions and any electronic transfers of cash which are not money transfers.

When your An Post Money Credit Card is used in a non-euro currency within the EEA, you will sometimes receive a notification by way of SMS/Email which will inform you of the total mark-up applied to that transaction. You can opt out of receiving these notifications by contacting us on 0818 205 410.
 
Check the total percentage mark-up applied to foreign exchange transactions within the European Economic Area (EEA). 

Government stamp duty: Each year the government charges a tax on all cards issued by financial institutions. This charge is applicable to each unique card or account held in your name.

Payments at the post office: A processing fee of €0.56 will apply.

You can notify us by using the relevant form:
 

• Notification of death (PDF, 602KB)

• Notification of account closure (PDF, 599KB)

You can manage your account online or through the An Post Money app available in the App Store and Google Play Store.