Product and Proposition Manager An Post Mobile
An Post Mobile is an MVNO mobile service offering from An Post, one of Ireland’s most trusted and longstanding brands. An Post Mobile provides value for money, reliable, nationwide prepaid mobile service on a 4G network. You can purchase a SIM at any of our Post Offices or buy a handset/ SIM on-line at www.anpost.com.
Job Purpose
Reporting to the General Manager, the Product & Proposition Manager is tasked with growing the consumer base through the creation and delivery of insight led, commercially robust consumer propositions for the prepay segment. Operating as part of the wider Retail business, you will work closely and collaboratively with support functions in realising your commercial vision – these include retail marketing, network sales, digital and Ops.
Responsibilities
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Create and deliver a roadmap of tactical and strategic offerings to realise the customer base and revenue targets for the year. Monitor and review the performance against KPIs, preparing commercially robust and operationally viable recovery plans to address gaps if and when they arise.
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Be the voice of the customer within the organisation. Stay close to all available insights inc. customer motivations, barriers and behaviours so as to accurately champion customer led decision making in the design & delivery of propositions.
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Be the subject matter expert on mobile and the nuances of the competitor landscape, preparing and sharing regular market reviews and recommendations with the senior management team
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Work closely with support functions to optimise campaigns through ATL & BTL channels. Working with the CRM team, deliver base management programmes to realise base targets.
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Oversee the retail logistical elements of the business plan to ensure all elements are functioning as planned.
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Manage relationship and performance of Customer Service to ensure service levels achieved and any issues efficiently addressed.
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Ensure the An Post Mobile service and website is compliant with all ComReg, national and EU regulations and keep on top of mobile industry best practice.
Knowledge and Experience
The ideal candidate will be a self-motivated, commercially adept individual with at least 3 years’ TelCo experience developing and delivering propositions.
A broad knowledge or understanding of website management, functionality and control is an advantage. A knowledge or understanding of marketing and social media campaigns and omni channel environments is key.
The Person:
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Passionate about customers and a customer-first approach
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Proven track record developing and delivering propositions in a TelCo environment.
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The ability to excel and lead in a dynamic and fast paced environment
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The ability to communicate and work effectively and efficiently with the wider business while ascertaining the key impact/detail behind the issue/request
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Very high attention to detail and maintain quality in everything
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Strong commercial acumen
Critical Competencies:
(The following competencies are critical to the delivery of results and/or to superior performance in this role)
About the Benefits
In addition to a highly competitive remuneration package we offer access to the following:
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An Post Company Medical Scheme
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An Post Pension Scheme
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PRIP Bonus Scheme
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Paid Maternity Leave
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Paid Paternity Leave
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An Post Employee Assistance Programme
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Digital gym with daily scheduled workouts
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Secure on-site bicycle parking & Cycle to Work Scheme
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Tax Saver Travel Pass
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City centre location
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Hybrid Work Model
How to Apply?
We welcome all interested candidates to submit a detailed CV by 5.00pm on 9 July 2023.
At An Post we appreciate the value that diversity brings and believe our workforce should be reflective of the customers and communities we serve. That is why we actively welcome applications from people from all backgrounds, and do not discriminate based on gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community, or family status. An Post is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please simply let us know.
About An Post
An Post is one of Ireland’s leading organisations, offering financial and postal services as well as being a trusted gateway to government services. We are transforming from the old world of traditional letters and cash to the new digital world of e-commerce parcels and financial services.
An Post’s core purpose — to act for the common good, improving the lives of people in Ireland, now and for generations to come — is aligned with the United Nations Sustainable Development Goals, putting sustainability at the centre of everything we do. Corporate Social Responsibility plays a pivotal role at An Post as we focus on developing long-term sustainability. Diversity and Inclusion are also embedded in our strategy, as we continuously evolve to be representative of our employees and the communities we serve. Visit our website to read more about our strategy and our progress today!