Smarter waste management for a greener tomorrow 

In 2024, we continued to reduce waste in our operations and for the seventh consecutive year we sent zero waste to landfill, as well as achieving a primary recycling rate of 84% and a secondary recycling rate of 16%. To further strengthen our waste management approach, we introduced several new initiatives:
• Paper reduction: we saved 1.35 tonnes of paper in 2024, the equivalent to preserving 23 trees, due to the implementation of new scanning processes in our Post Office network to eliminate the need for paper receipts and pouches.
• Food waste management: our biodigester at the Dublin Mails Centre processed organic waste, generating 385kg of compost and offsetting 1,051 kg of CO2e.
• Deposit return scheme: while our employee restaurants are exempt from the national deposit return scheme, we recognise the importance of supporting this national initiative. Therefore, we collaborated with Re-turn for Children to collect bottles and cans from our employee restaurants. The proceeds of this initiative were donated to children’s charities, supporting both sustainable practices and a good cause.
• Operational packaging and strapping: we increased the recycled content of our pouches, provided free to business customers for shipping products through our network, from 40% to 80%. With around 500,000 pouches used annually, this change allowed us to reduce our use of virgin plastic by 7.8 tonnes each year. Additionally, we tackled the challenge of our waste provider being unable to recycle the strapping used to secure postal items. By finding an alternative solution to repurpose this material into bin liners and flowerpots, we successfully recycled 4.5 tonnes of strapping.