Make sure your mail is safe while you’re away

Send a written request to: An Post Redirection Unit, The EXO Building, Point Square, North Wall Quay, Dublin 1, D01 W5Y2.

To get your MailMinder reference number resent to the email used during set up, please click the following link: Lost MailMinder reference number

To get your MailMinder confirmation email and application form resent to the email used during set up, please click the following link: Resend MailMinder confirmation email

Please contact the Customers Services team at redirections.centre@anpost.ie

An Post Policies

This form is part of the An Post website. Therefore, your use of the service is governed by the applicable An Post Policies located at at www.anpost.com/privacy Such policies include without limitation, An Post’s Web Policy, Data Privacy Statement and information about An Post’s use of cookies on its website. You should review the An Post Policies carefully. 

By agreeing to these Terms, you are deemed to have read and agreed to be bound by the An Post Policies, each of which forms an integral part of these Terms and is incorporated into these Terms by this reference. 

 

Data Privacy

This form is part of the An Post website. Therefore, your use of the service is governed by the applicable An Post Policies located at at An Post policies. Such policies include without limitation, An Post’s Web Policy, Data Privacy Statement and information about An Post’s use of cookies on its website. You should review the An Post Policies carefully.

By agreeing to these Terms, you are deemed to have read and agreed to be bound by An Post’s Data Privacy Statement and other privacy disclosures specified on the An Post website, each of which forms an integral part of these Terms and is incorporated into these Terms by this reference. 

These terms and conditions apply to An Post’s Mailminder Service (hereinafter referred to as the “Service”). In these terms and conditions “You” and “Your” refer to the applicant(s) for the Service and “We”, “Us” and “Our” refer to An Post, having its registered office at GPO, O’Connell Street Lower, Dublin 1, D01 F5P2.


1.    If the application is for the Residential Customer MailMinder Service
The applicant must be 18 years or older. The application is made on behalf of all residents at the address for which the service is requested.
If the application is for the Business/Organisation MailMinder Service
a.    Where the customer is a limited company this form must be signed by the company secretary and at least one other director of the company.
b.    Where the customer is a partnership or association the signature of each partner or associate is required (if a separate sheet is necessary for this purpose it must be appended to this document and contain the partners’ or associates signatures below the following statement: ‘We have read and agree to the attached terms and conditions of the MailMinder service of An Post’).
c.    Where the applicant is a sole trader the application must be signed by the sole trader.
d.    Where the applicant is a form of business or organisation other than those stated above, or is an unincorporated association or an educational or healthcare institution, We will require suitable documentary proof of the applicant’s entitlement and authority to apply for the Mailminder Service.

2.    An Post needs at least five working days advance notice to put in place the MailMinder service (hereinafter referred to as the “Service”).

3.    The next date for delivery of mail will be as specified by the customer in the booking form.

4.    The Service is not available for delivery points shared by multiple addressees, e.g. college, boarding house or certain business premises. You agree to indemnify An Post for use of the Service in breach of this term.

5.    The mail will not be available for collection from the Delivery Service Unit while the Service is in place.

6.    If An Post cancels the Service because it is unworkable it will refund the fee but will incur no further liability in this event.

7.    If You cancel the Service You must do so in writing. This must be addressed to: An Post, Redirection Centre, 5th Floor, The Exo Building, North Wall Quay, Dublin 1, D01 W5Y2. We will not refund the fee if you cancel the Service after it has started.

8.    The Service does not apply to items sent via An Post Parcel Service.

9.    All national Registered Post items are held for a limited period before being returned to sender. International items may be held for a maximum of 16 working days.

10.    An Post reserves the right to discontinue or terminate the Service at its absolute discretion.

11.    The maximum amount of time you can take out the Service for is twelve weeks.

12.    This agreement is governed by the laws of Ireland and is subject to the exclusive jurisdiction of the Irish courts.

13.    Limitation on Liability: Save where the liability of An Post is statutorily excluded the following limitations on liability for breach of this contract will apply:
a.    The liability of An Post for any direct loss or damage arising from this contract is limited to the fee paid for the Service.
b.    An Post will not be liable, in any event, for any consequential or indirect loss or damage, including, without limitation, loss of income, profits, interest, utility or loss of market, however arising in respect of the Service.
c.    An Post will not be liable for any failure of this Service.