Are you expecting a UK delivery, but it has been returned?

27 June 2023

A small number of parcels arriving by post from the UK cannot currently be delivered because Royal Mail has failed to provide the required electronic data relating to each parcel. 

A recent cyber-attack on Royal Mail’s computer system is still causing some parcels to arrive into Ireland with no electronic data, and under EU Customs rules, An Post cannot deliver these parcels and must return them to Royal Mail. Royal Mail informs us of the intention have this issue fixed in early July.
 
Customers may see on the Track & Trace system that that the parcel has been sorted in our Dublin Mail Centre but then ‘Returned to Sender’ due to the absence of electronic data required by Irish Customs. While we regret this huge inconvenience to customers, unfortunately this is beyond our control. 
 
The majority of UK parcels (ie items purchased on ecommerce sites) are delivered immediately once the customs charges have been paid in advance. A smaller number, being sent through the post, will require customs charges to be paid before delivery, An Post will send you an email, postcard or SMS with details of these charges which may be paid at any post office or securely through anpost.com. Once paid, your parcel will be delivered.  

Fógra - An bhfuil tú ag súil le seachadadh ón RA ach a cuireadh ar ais?
 
Ní féidir líon beag beartán atá ag teacht ón RA sa phost a sheachadadh mar gur theip ar Royal Mail na sonraí leictreonacha riachtanacha a bhaineann le gach beartán a sholáthar. Mar gheall ar chibirionsaí a rinneadh le déanaí ar chóras ríomhairí Royal Mail tá roinnt beartán ag teacht go hÉirinn gan aon sonraí leictreonacha, agus faoi rialacha Custaim AE, ní féidir leis An Post na beartáin seo a sheachadadh agus ní mór iad a chur ar ais chuig an RA.  Tá sé tugtha le fios ar Royal Mail go bhfuil sé ar intinn acu an fhadhb seo a réiteach go luath i mí Iúil.
 
Féadfaidh custaiméirí a fheiceáil ar an gcóras Rianaithe Track & Trace gur sórtáladh an beartán inár nIonad Poist i mBaile Átha Cliath ach gur cuireadh ‘Ar Ais chuig an Seoltóir’ mar go raibh na sonraí a éilíonn Custaim na hÉireann in easnamh. Cé gur oth linn an mhíchaoithiúlacht ollmhór seo dár gcustaiméirí, ar an drochuair níl aon smacht againn air. 
 
Déantar seachadadh láithreach ar fhormhór na mbeartán ón RA (i.e. earraí a ceannaíodh ar shuímh ríomh-thráchtála) má bhíonn na muirir chustam íoctha roimh ré.   Bíonn muirir chustam le híoc ar líon beag díobh a sheoltar tríd an bpost sula seachadtar iad. Cuirfidh An Post ríomhphost, cárta poist nó SMS chugat le sonraí na muirear agus is féidir iad a íoc in aon oifig poist nó go sábháilte trí anpost.com. Nuair a bhíonn na muirir íoctha, déanfar seachadadh ar do bheartán.