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Department of Social Protection Payments 

Post office safety measures

Post Offices are implementing a number of practical measures to safeguard customers and staff including the provision of hand sanitiser,  upgraded social distancing measures and dedicated hours for vulnerable customers on traditional pension payments days. Display boards, floor signs and staff will remind customers to remain apart from other people and wear face coverings while in the post office

All post offices will designate the hours of 9am-11am on the regular Pension Friday payment days to those deemed most vulnerable and at risk in terms of Covid-19. The new arrangement will cover recipients of Pensions, Disability and Carers Payments from the Department of Social Protection.

An Post will keep all customers up-to-date through this website and via Twitter.

Temporary Agent Form 

 In the event of a customer not being able to collect their DSP payment personally at the Post Office a nominated person (Temporary Agent) can be nominated to collect the payment on their behalf, download temporary agent form. 

When collecting a payment, a ‘Temporary Agent’ must produce the recipient's card as issued by the DSP as well as their own valid photo I.D. e.g current Passport, Driving Licence or Public Service Card.

To become a Temporary Agent, the recipient must complete the required form which is available from the Post Office.

DSP schemes validity periods

The expiry date on the majority of social welfare payments is 90 days, with the exception of the below payments which are now 20 days: 

  • Jobseeker’s Allowance
  • Jobseeker’s Benefit
  • Jobseeker’s Benefit (self-employed)
  • One-parent Family Payment and Jobseeker’s Transitional Payment
  • Farm Assist
  • Back To Work Enterprise Allowance
  • Back To Work Family Dividend
  • Pandemic Unemployment Payment
  • SWA, including Supplements and ENPs (SWA-ENP5 has an expiriy date of 63 days)
  • Youth Employment Support Scheme
  • Part-time Job Incentive
  • Short Term Enterprise Allowance

Please contact your local Welfare Office, relevant DSP section or if you have queries about specific payments.


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