FSC - Privacy Policy

About the An Post Group and this Data Privacy Statement

An Post or any member of the An Post group (“An Post”, “we” or “us”) will collect and process your Personal Data and other information relating to your interactions and dealings with An Post.This Privacy Statement explains how we will manage your Personal Data, how and why we use it, and how you may contact us if you have a query about Personal Data that we hold about you.

An Post Group of Companies

GeoDirectory, Post Insurance, PCI, PostPoint, PrintPost, Prize Bonds, BillPost, Air Business.

Personal Data

Personal data means any information which An Post has or obtains or which you provide to us, such as your name, address, email address, telephone number(s) and date of birth, from which you can be directly or indirectly personally identified, and may include information such as identification, tax references, account numbers, IP addresses and online identifiers, depending on the services which we provide to you and the manner in which we interact. Some of this Personal Data may be sensitive or “Special Category” Personal Data, the definition of which includes data revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person‘s sex life or sexual orientation (“Sensitive Personal Data”). Where we need to process your Personal Data in connection with your application for a product or service provided by the An Post Group, or where we have a legal obligation to collect certain Personal Data relating to you, we will not be able to provide you with the product or service which you have requested if you do not provide this information to us.

An Post Money

An Post Money is the term An Post uses to cover financial services offered by An Post. These services include current account services, currency cards, credit cards and loans. Where we need to process your Personal Data in connection with An Post Money, or where we have a legal obligation to collect certain Personal Data relating to you (for example, in order to comply with our AML obligations), we will not be able to provide you with the product or service which you have requested if you do not provide this information to us. We trust that you appreciate we respect your right to privacy and that our honesty and integrity shall mean that you will continue to trust us with your Personal Data, knowing that we will not use it for any inappropriate purpose.

When applying for an An Post credit card or loan

When you fill out an application form in order to apply for an An Post Money credit card or loan you are redirected to Avantcard. Avantcard are the underwriters and data controller for the personal data provided by you in connection with your application and will process the personal data in accordance with their privacy policy. Please see Avantcard Privacy Policy at https://www.avantcard.ie/privacy-and-cookies-statement.

PostPoint

PostPoint Services Limited trading as PostPoint (company number 482598, having its registered office at An Post, GPO, O’Connell Street Lower, Dublin 1, D01 F5P2) (“PostPoint”, “we” or “us”), a subsidiary of An Post, will collect and process your Personal Data and other information relating to your interactions and dealings with PostPoint. This Privacy Statement explains how we will manage your Personal Data, how and why we use it, and how you may contact us if you have a query about Personal Data that we hold about you. Where you use An Post websites or obtain specific products and services, separate privacy statements may apply

TV Licence

An Post TV Licence Services in its capacity as issuing agent for the Minister for Communications, Climate Action and Environment / An Post trading as TV Licence.ie (“An Post”, “we” or “us”) will collect and process your Personal Data and other information relating to your interactions and dealings with An Post, including when you visit https://www.tvlicence.ie ( “website”). This Privacy Statement explains how we will manage your Personal Data, how and why we use it, and how you may contact us if you have a query about Personal Data that we hold about you. Where you use An Post websites or obtain specific products and services, separate privacy statements may apply.

Postmobile

Postmobile (“Postmobile”, “we” or “us”) is a division of An Post. Postmobile will collect and process your Personal Data and other information relating to your interactions and dealings with Postmobile. This Privacy Statement explains how we will manage your Personal Data, how and why we use it, and how you may contact us if you have a query about Personal Data that we hold about you. Where you use other An Post websites or obtain other specific An Post products and services, separate privacy statements may apply.

Personal Data means any information which Postmobile has or obtains or which you provide to us, such as your name, address, email address, telephone number(s) and date of birth, from which you can be directly or indirectly personally identified, and may include information such as identification, account numbers, International Mobile Equipment Identity Number, top-up history, IP addresses, cookie identifiers or online identifiers, depending on the services which we provide to you and the manner in which we interact. This may include mobile traffic data such as calls, texts and data usage including details of the date, time, duration and location of use. This data is processed in accordance with the Communications (Retention of Data) Act, 2011.

Licences.ie

Licences.ie, a service provided by An Post, a limited liability company with its registered office at General Post Office, O’Connell Street Lower, Dublin 1, D01 F5P2, with company number 98788 (“An Post”, “we” or “us”), will collect and process your Personal Data and other information relating to your interactions and dealings with An Post.

This Privacy Statement explains how we will manage your Personal Data through your use of https://www.licences.ie (this “Website”) and, to the extent that you also choose to register and use the licences.ie integrated licence application service, which is made available on this Website (the “Service”), the Service including how and why we use it, and how you may contact us if you have a query about Personal Data that we hold about you. This Website is owned and operated by An Post. Where you use other An Post websites or obtain specific products and services, separate privacy statements may apply.

How we collect your Personal Data

We will obtain some of your Personal Data directly from you, such as when you complete an application form for one of our products or services, where you enter your details into our online forms, use the An Post Webchat service, or you send us a communication.The An Post Group may collect your Personal Data in different ways depending on the service you require.

We will obtain some of your Personal Data directly from you, such as when you complete an application form for one of our products or services, where you enter your details into our online forms, or you send us a communication.The An Post Group may collect your Personal Data in different ways depending on the service you require.

An Post

We may also obtain some of your information indirectly, from a variety of sources, such as joint account holder(s), and / or our service providers (e.g., vendors providing anti-money laundering and sanctions checking databases) and in the provision of postal services. An Post may get your information from a sender who sends mail to you or from an originating company such as Amazon or BooHoo. This information may be sent electronically to An Post from the originating company or from the originating postal administration.

Please see the Customs 2020 Data Privacy Notice on the An Post Privacy page for more information.

An Post Money

Where we need to process your Personal Data in connection with An Post Money, or where we have a legal obligation to collect certain Personal Data relating to you (for example, in order to comply with our AML obligations), we will not be able to provide you with the product or service which you have requested if you do not provide this information to us.

PostPoint

We may also obtain some of your information indirectly, from a variety of sources, such as where a retailer who uses our services refers another retailer to PostPoint; from credit-information service providers; from bankruptcy, judgment or similar searches; and from documents filed at the Companies Registration Office.

TV Licence

We will obtain most Personal Data directly from you, such as when you give your details at the Post Office in order to purchase a TV Licence or where you update your address details on line or via the An Post redirection service or you send us a communication.

We may also obtain some of your information indirectly, from a variety of sources, as part of our revenue collection and investigation functions. This is done as part of our legal obligation to collect TV Licence revenue on behalf of the Minister for Communications, Climate Action and Environment.

Postmobile

We will obtain some of your Personal Data directly from you, such as when you join the Postmobile network in one of our Post Offices or on-line via our web shop.

We may also obtain some of your information indirectly such as from a family member purchasing a SIM card and/or a phone on your behalf or as a gift in one of our Post Offices or on-line via our web shop.

Licences.ie

We will obtain some of your Personal Data directly from you, such as when you register to use the Service, complete an application form for one of our Services, where you enter your details into our online forms, send us or our customer care team a communication, or otherwise provide your details to us (for example at a conference) in order to receive information about our Service.

We may also obtain some of your information indirectly, from a variety of sources, such as from your spouse or family member; third party licencing authorities with whom you interact through the Service (the “Licencing Authority”) for the purposes of obtaining a licence, permit or certificate (a “Licence”) issued by the Licencing Authority; (where required by a Licencing Authority) sanctions checking databases, judgments databases and public registries such as the Companies Registration Office, and public directories such as the Institute of Public Administration.

Why we use and hold your Personal Data

We will use and hold your Personal Data:

An Post

For the purposes of performing a contract you have entered into with An Post, such as:

for the purposes of providing national and international postal services to you;
for the purposes of setting up and administering any accounts you open with us, such as Post Office Savings Bank and other savings accounts;
to facilitate you in accessing your accounts online in a secure manner where we have agreed to give you access to our online service; and
to contact you if required in connection with, or to deal with queries, including queries that you make through Webchat, complaints or suggestions in relation to, the services we provide to you, and your accounts or transactions on or relating to your accounts;
When you pay for a service through an An Post website you will be directed to an An Post payment page. This page contains third party software which carries your payment details to the An Post merchant acquirer. Without the use of such software the An Post payment page will not function. The minimum amount of payment data is held for 18 months as this is the length of time that it takes banks to deal with any queries or chargebacks.
If you use the An Post Webchat facility and wish to receive a transcript of the Webchat then An Post will use your personal information to provide you with such a transcript.
Where you have consented to our use for a particular purpose, such as for marketing. If you do give your consent for us to use your Personal Data for a particular purpose, you have the right at any time to withdraw your consent to our future use of your Personal Data for some or all of those purposes by writing to us at the address set out under “Contact Us” below;

For compliance with our legal obligations, including:

for the purposes of providing national and international postal services;
to provide postal services for elections and referendums;
anti-money laundering and anti-terrorist financing (collectively “AML”) and fraud prevention purposes. This may include the collection and processing of Sensitive Personal Data in connection with our obligations under applicable AML laws. Any Sensitive Personal Data will only be used and disclosed, as necessary, for such purposes;
to help detect and prevent crime and prosecute offences;
compliance with applicable tax, regulatory reporting and customs obligations;
where we are ordered to disclose information by a court with appropriate jurisdiction; and
recording of telephone calls and electronic communications in order to comply with applicable law and regulatory obligations;

Where our use is for a legitimate purpose of An Post, including:

for day to day operational and business purposes, including board and group reporting and management purposes;
for the purposes of managing our contracts and relationships with our customers, suppliers, service providers, vendors and other commercial partners;
taking advice from our external legal and other advisors;
processing for customs and aircraft security purposes. This may include the collection, processing and international transfer of personal data for international postal services, customs and aircraft security purposes. This may also include the international transfer of personal data to test that the international transfer systems work correctly. If personal data is transferred internationally An Post will use reasonable efforts to ensure that this copy data is destroyed after the testing is complete.
to help us improve our services and systems, and to improve your experience on our web and online services. Where possible An Post will use synthetic or anonymised data to carry out IT systems tests in order to improve services. In the event we use your personal data then we will restrict access to this data and will destroy this copy data after the testing is satisfactorily completed;
When you supply your name and email address through Webchat, An Post Customer Services may use this information to contact you in connection to your query or complaint. A copy of the Webchat is retained for the purpose of providing Customer Service. If you prefer not to supply your name and email address you can contact us using another channel. For more information please see: https://www.anpost.com/Help-Support/Contact-Us.
to undertake market research, statistical and product development analyses;
to provide you with information in relation to An Post Group products and services, as well as those of certain selected third parties, where we are permitted to do so (please see “Information about Marketing” below for further information); and
in deciding what marketing information to send to you and to make it more relevant to you (please see “Information about Marketing” below for further information);
for security purposes. For instance, we will take a photograph of the user at our parcel locker. This photograph will only be used in case of fraud to show who collected an item. This photograph is automatically erased after 28 days.

Where necessary to establish, exercise or defend our legal rights or for the purpose of legal proceedings; and

for such other purposes as were notified to you at the time you provide the information to us.

An Post Money

For the purposes of performing the contract you have entered into with us where you have opened an An Post Money Current Account or applied for a currency card namely:

for the purposes of providing services to you, and setting up and administering your An Post Money Current Account or currency card facility;to facilitate you in accessing your An Post Money Current Account or your currency card online in a secure manner where we have agreed to give you access to the An Post Money online service;
to contact you if required in connection with, or to deal with queries, complaints or suggestions in relation to, your An Post Money Current Account or your currency card or transactions on or relating to your An Post Money Current Account or your currency card;

Where you have consented to our use for a particular purpose, such as for marketing. If you do give your consent for us to use your Personal Data for a particular purpose, you have the right at any time to withdraw your consent to our future use of your Personal Data for some or all of those purposes by writing to us at the address set out under “Contact Us” below.

For compliance with our legal obligations, including:

anti-money laundering and anti-terrorist financing (collectively “AML”) and fraud prevention purposes. This may include the collection and processing of Special Category Personal Data in connection with our obligations under applicable AML laws. Any Special Category Personal Data will only be used and disclosed, as necessary, for such purposes;compliance with applicable tax and regulatory reporting obligations;
where we are ordered to disclose information by a court with appropriate jurisdiction
recording of telephone calls and electronic communications in order to comply with applicable law and regulatory obligations;

Where our use is for a legitimate purpose of the An Post Group, including:

for day to day operational and business purposes, including board and group reporting and management purposes;taking advice from our external legal and other advisors;to help us improve our services and systems, and to improve your experience on our web and online services;
to undertake market research, statistical and product development analyses;to provide you with information in relation to the An Post Money and certain selected third parties, where we are permitted to do so; and
in deciding what marketing information to send to you and to make it more relevant to you
the reorganisation or sale of the whole or part of our or An Post Group business;

Where necessary to establish, exercise or defend our or An Post Group legal rights or for the purpose of legal proceedings; and

For such other purposes as were notified to you at the time you provide the information to us.

PostPoint

For the purposes of performing a contract you have entered into with PostPoint, such as:

for the purposes of setting up and administering your PostPoint account; and
to contact you if required in connection with, or to deal with queries, complaints or suggestions in relation to, the services we provide to you, and your accounts or transactions on or relating to your accounts; and

For compliance with our legal obligations, including:

compliance with applicable tax, regulatory reporting and customs obligations; and
where we are ordered to disclose information by a court with appropriate jurisdiction; and

Where our use is for a legitimate purpose of PostPoint, including:

for day to day operational and business purposes, including board and An Post group reporting and management purposes;
checking the creditworthiness of applicants or, where you have given your details to one of our representatives as a prospective applicant for PostPoint’s services;
managing our contracts and relationships with our customers, suppliers, service providers, vendors and other commercial partners;
taking advice from our external legal and other advisors;
to help us improve our services and systems, and to improve your experience on our web and online services;
to undertake market research, statistical and product development analyses;
to provide you with information in relation to PostPoint and / or the An Post Group products and services, as well as those of certain selected third parties, where we are permitted to do so; and
in deciding what marketing information to send to you and to make it more relevant to you;

Where necessary to establish, exercise or defend our legal rights or for the purpose of legal proceedings; and

For such other purposes as were notified to you at the time you provide the information to us.

TV Licence

For compliance with our legal obligations, including:

to maintain and administer the TV Licence system, in the collection of the television licence fees, and enforcement of the Television Licence Legislation (the Broadcasting Act 2009);
to help detect and prevent crime and prosecute offences; and
where we are ordered to disclose information by a court with appropriate jurisdiction; and

where you have consented to our use for a particular purpose, such as for contact by email or SMS (see TVLicence.ie Contact Preferences below). If you do give your consent for us to use your Personal Data for a particular purpose, you have the right at any time to withdraw your consent to our future use of your Personal Data for some or all of those purposes by opt out of this service at any time by logging on to the Personal Details Screen and unticking the consent box on TVLicence.ie or by writing to us at the address set out under “Contact Us”.

Where our use is for a legitimate purpose of An Post, including:

to verify your identity when you contact An Post so that we can protect your privacy and prevent unauthorised processing of your data;
Verification of credit or debit cards; (when purchasing a TV Licence on line, over the phone or at the Post Office)
for day to day operational and business purposes, including board and group reporting and management purposes;
taking advice from our external legal and other advisors;
to help us improve our services and systems, and to improve your experience on our website and online services.

Where necessary to establish, exercise or defend our legal rights or for the purpose of legal proceedings; and

For such other purposes as were notified to you at the time you provided the information to us.

An Post Mobile

For the purposes of performing a contract you have entered into with An Post Mobile, such as:

to facilitate you in accessing your Account(s) online in a secure manner when you register at https://my.postmobile.ie/Login;
to contact you if required in connection with, or to deal with queries, complaints, service messages or suggestions in relation to, the services we provide to you; and
to aid customer verification when you contact us or our customer care team in relation to any query you may have.

where you have consented to our use for a particular purpose, such as for marketing. If you do give your consent for us to use your Personal Data for a particular purpose, you have the right at any time to withdraw your consent to our future use of your Personal Data for some or all of those purposes by writing to us at the address set out under “Contact Us” below.

for compliance with our legal obligations, including:

where we are ordered to disclose information by a court with appropriate jurisdiction;
where we are required under criminal law to keep records of telephone calls and electronic communications; and
compliance with regulatory reporting obligations.

where our use is for a legitimate purpose of An Post Mobile, including:

for day to day operational and business purposes, including board and group reporting and management purposes;
for the purposes of managing our contracts and relationships with our customers, suppliers, service providers, vendors and other commercial partners;
taking advice from our external legal and other advisors;
to help us improve our services and systems, and to improve your experience on our website and online services;
to undertake market research, statistical and product development analyses; and
to provide you with information in relation to An Post Group products and services, as well as those of certain selected third parties, where we are permitted to do so.

Where necessary to establish, exercise or defend our legal rights or for the purpose of legal proceedings; and

For such other purposes as were notified to you at the time you provide the information to us.

Licences.ie

For the purposes of performing a contract you have entered into with An Post, such as:

for the purposes of setting up and administering your licences.ie account;
to facilitate you in accessing your licences.ie account online in a secure manner where we have agreed to give you access to our online Service;
to carry out our obligations arising from any contracts entered into between you and us, which includes providing the Service to you when you register with us to use the Service;
to facilitate your application and payment for Licences issued by Licensing Authorities through use of the Service;
to contact you if required in connection with, or to deal with queries, complaints or suggestions in relation to, the Service, and transactions on or relating to your accounts or following a period of inactivity to enquire whether you wish to keep your account open; and
to check and verify your identity in connection with your use of the Service;

Where you have consented to our use for a particular purpose. If you do give your consent for us to use your Personal Data for a particular purpose, you have the right at any time to withdraw your consent to our future use of your Personal Data for some or all of those purposes by writing to us at the address set out under “Contact Us” below;

For compliance with our legal obligations, including:

compliance with applicable tax and regulatory reporting obligations; and
where we are ordered to disclose information by a court with appropriate jurisdiction;

where our use is for a legitimate purpose of An Post, including:

where we have agreed to give you access to the Service, continuing to provide you with access to the Service, including details of your previous use of the Service and content added to it by you, in order to facilitate future use by you of the Service. See Retention of your Personal Data below for more information;
to notify you about changes to our Website and/or the Service;
for day to day operational and business purposes, including board and group reporting and management purposes;
for the purposes of managing our contracts and relationships with Licencing Authorities, our customers, suppliers, service providers, vendors and other commercial partners;
taking advice from our external legal and other advisors;
to help us improve our services and systems, and to improve your experience on our Website and online services;
to prevent and detect security threats, fraud or any other malicious activity;
to undertake market research, statistical and product development analyses;
to ensure that content from our Website and Service is presented in the most effective manner for you and for your device. When you input Personal Data into a licences.ie online Licence application form, we may for your convenience, pre-populate certain fields in the Licence application form with information that you provided previously. You will always be able to change the pre-populated data before you submit the Licence application to a Licensing Authority. We may disable this pre-population feature at any time at our sole discretion;
to provide you with information in relation to An Post Group products and services, as well as those of certain selected third parties, where we are permitted to do so;
to administer our Website and the Service and for internal operations, including troubleshooting, data analysis, testing, research and statistical and survey purposes;
as part of our efforts to keep our Website and the Service safe and secure; and
to develop aggregated, anonymised information using information we collect about you and information you give us. We may use such aggregated and anonymised information for our own internal and external commercial purposes. This information will not identify specific individuals and will therefore not be Personal Data;

Where necessary to establish, exercise or defend our legal rights or for the purpose of legal proceedings; and

For such other purposes as were notified to you at the time you provide the information to us.

Green Hub

When you sign up to the An Post Green Hub, An Post will transfer your personal data to its partners when you wish us to do so. For example, if you wish to have energy conservation improvements done by An Post’s partner in your home then An Post will transfer your personal data to its partner who will then perform the green energy work. The partner will be the controller of your data from that point onwards and you will deal directly with this partner.

An Post will also notify you when we partner with a new green company. We will explain to you the l benefits to you of using this new partner.

An Post will retain your data as long as you wish so that you may avail of the services available through the Green Hub.

When we disclose your Personal Data

We will not disclose your Personal Data except as outlined above and / or as follows:

where the disclosure is necessary to enable us to carry out our obligations under any agreement we have with you;
to verify the authenticity of documentation provided to us (for example, we may use external databases and other address verification tools to verify a customer’s identity);
where we need to provide your Personal Data to counterparties to transactions entered into by you;
in the case of a joint account, to the other account holder(s);
to anyone providing a service to us or acting as our agents, which may include either other companies within the An Post Group or third party service providers, on the understanding that they will keep your Personal Data confidential;
where we need to share your Personal Data within the An Post Group or with our auditors, actuaries and our legal and other advisors; and
if the disclosure is required by law or regulation, or court or administrative order having force of law, or is required to be made to any of our regulators. This includes the provision of information, received electronically from other postal administrations, to Customs authorities.

We will not otherwise share your Personal Data with any third party unless we receive your prior written consent to do so.

PostPoint

Where we undertake credit checks, bankruptcy or other searches using the details you have provided. Through these searches we can check your credit history and whether any order of bankruptcy or judgment has been registered against you or your business;

To anyone providing a service to us or acting as our agents, which may include either other companies within the An Post Group or third party service providers, on the understanding that they will keep your Personal Data confidential;

TV Licence

To the Department of Employment Affairs and Social Protection in order to facilitate the provision of free television licences;

Licences.ie

Where the disclosure is necessary to enable us to carry out our obligations under any agreement we have with you, including the provision of Personal Data required to process your Licence application to Licencing Authorities with whom you interact through the Service for the purposes of obtaining a Licence issued by the Licencing Authority;

To verify the authenticity of information provided to us (for example, we may use external databases and other address verification tools to verify a customer’s identity). In respect of applications for certain Licences, there may be a requirement on us to validate information supplied by you in advance of passing your application to the relevant Licensing Authority (for example, we may be required to validate any company registration number with the Companies Registration Office). In such circumstances, the information received from the third party source will be forwarded to the relevant Licensing Authority with your Licence application;

Where you choose to pay Licence fees using Licences.ie and a debit or credit card, you will be transferred to the An Post payment page, which uses the services of third party payment processors (“Payment Processors”) to process your payment. An Post will process your payment information and related personal data solely for purposes of facilitating such payment and performing payment-related activities (e.g., facilitating chargebacks).

Where you use your licences.ie account to purchase a licence on behalf of a third party, we may, where required under applicable law, notify those individuals that you have provided their details to us;

With whom does the An Post Group share your Personal Data

In any case where we are acting on our own behalf and we share your Personal Data with a third party data controller (including, as appropriate, counterparties to transactions on your accounts), the use by that third party of your Personal Data will be subject to the third party’s own privacy policies.

When you visit our website, you are accepting the An Post website terms of use (which includes our website privacy statement), as well as the terms of this Privacy Statement. We are not responsible for the content or privacy practices of other websites that may link to or be linked to from the An Post website. Any external links to other websites are clearly identified as such.

In cases where we are acting on behalf of a different data controller, we will act only on their instructions in relation to processing your Personal Data. In these cases, it is that third party which is responsible to you for complying with your rights in relation to your Personal Data. If you send any request to us to exercise your rights, we will send it on to the data controller as soon as possible.

An Post

In certain circumstances, we act as a data processor for other organisations, such as the National Treasury Management Agency (the “NTMA”), which operates the State Savings products. It will be made clear to you at the time your Personal Data is collected whether we are acting on our own behalf, or on behalf of a different entity.

Licences.ie

In certain circumstances, we act as a data processor for other organisations, such as Licencing Authorities.

Licensing Authorities may sometimes provide us with your Personal Data that we are required to display to you through the Service in connection with your application for a Licence. This may be Personal Data that you have previously provided to the relevant Licensing Authority or that they have obtained from another source. For example, you may have provided that personal data to the Licensing Authority when you applied for a Licence in the past.

Additionally, we may be instructed by a Licencing Authority to make a published register available. In that event, a subset of your Personal Data may be included on such published register. The type of register (public or restricted), the data to be displayed in it and the parties that may access it is determined by the Licensing Authority in accordance with its statutory powers. Licences.ie provides the technical functionality to Licensing Authorities to display such published registers. Licences.ie does not otherwise have control over the content of them. Requests for removal from or amendment to such published registers should be directed to the relevant Licensing Authority.

In each of the circumstances above, we act as a data processor of such Personal Data on behalf of the relevant Licensing Authority who is the data controller.

In cases where we are acting on behalf of a different data controller (such as a Licencing Authority), we will act only on their instructions in relation to processing your Personal Data. In these cases, it is that third party which is responsible to you for complying with your rights in relation to your Personal Data. If you send any request to us to exercise your rights, we will send it on to the data controller as soon as possible.

Green Hub

We will share your data with our partners when you request us to. Our partners will then become the controllers of that data and their privacy statements will apply.

International Transfers of Personal Data

Personal Data may be transferred outside of Ireland where necessary to provide our services to you, including for example where you instruct a transfer from one of your accounts to an account outside Ireland, in accordance with your instructions, where you have explicitly consented, and / or as otherwise required or permitted by law.

Many of the countries will be within the European Economic Area (the “EEA”), or will be ones which the European Commission has approved, and will have data protection laws which are the same as or broadly equivalent to those in Ireland.

However, some transfers may be to countries which do not have equivalent protections, and in that case An Post shall use reasonable efforts to implement contractual protections for your Personal Data. While this will not always be possible where we are required to transfer your Personal Data in order to comply with and perform our agreement(s) with you or where we have a legal obligation to do so, any transfers will be done in accordance with applicable data protection laws, including through the implementation of appropriate or suitable safeguards in accordance with such applicable data protection laws.

An Post

Where a postal item, is addressed to an individual recipient outside of the EU EEA, An Post will electronically transfer the name and postal address of the sender, the contents of the item and the name, postal address, email address and phone number of the recipient that Personal Data to the receiving postal administrations outside of the EU EEA in order to facilitate the international postal service. See the Customs 2020 Data Privacy Notice on the An Post Privacy page for more information.

An Post Money

Personal Data may be transferred outside the European Economic Area (the “EEA”) in connection with transactions on your An Post Money Current Account or currency card in accordance with your instructions, where you have explicitly consented, and / or as otherwise required or permitted by law.

How long does the An Post Group retain Personal Data

We are obliged to retain certain customer information to ensure accuracy, to help maintain quality of service and for legal, regulatory, fraud prevention and legitimate business purposes.

Other information will be retained for no longer than is necessary for the purpose for which it was obtained by us or as required or permitted for legal, regulatory, fraud prevention and legitimate business purposes. In general, we hold this information for a period of seven years, unless we are obliged to hold it for a longer period under law or applicable regulations.

An Post

We are obliged by law to retain customer identification and customer transaction records on most financial services accounts for seven years from the end of the customer relationship or the date of the transaction, respectively.

In limited circumstances we are also obliged to retain certain information for other service providers who have a separate legal obligation requiring them to act as a controller of your Personal Data.

An Post will retain all ITMATT data (electronic personal information both sent and received to and from other postal administrations) for four years in order to deal with requests from other postal administrations, Customs authorities and the sender of postal items. See the Customs 2020 Data Privacy Notice on the An Post Privacy page for more information.

An Post Money

We are obliged by law to retain AML related identification and transaction records for six years from the end of the relevant investor relationship or the date of the transaction respectively.

Other information will be retained for no longer than is necessary for the purpose for which it was obtained by us or as required or permitted for legal, regulatory, fraud prevention and legitimate business purposes. In general, we (or our service providers on our behalf) will hold this information for a period of seven years, unless we are obliged to hold it for a longer period under law or applicable regulations. This includes information relating to queries which are specific to any of your An Post Money accounts.

If Personal Data is disclosed to us by you in connection with a general enquiry into the An Post Money website, for example where you enter your details into a website form or you send us an e-mail, that Personal Data will be retained for a period of 13 months.

We will also retain records of telephone calls and any electronic communications for a period of five years and, where requested by the Central Bank, for a period of up to seven years.

PostPoint

Where we retain information on our own behalf, this will be retained for no longer than is necessary for the purpose for which it was obtained by us or as required or permitted for legal, regulatory, fraud prevention and legitimate business purposes. In general, we hold:

customer contact details for the period during which we provide PostPoint services to you;
information required in connection with our mutual obligations under any agreement that we enter into for the duration of that agreement plus seven years, and
transaction data relating to use of PostPoint services for a period of seven years,

unless we are obliged to hold the above information for a longer period under law or applicable regulations.

Postmobile

Where you register your contact details with Postmobile, we retain those details for the duration of your use of the Postmobile network in order to provide customer care services to you. Subject to our legal obligations, we endeavour to delete customer registration details within 6 months of Postmobile becoming aware that you no longer use the Postmobile network.

We are obliged to retain certain customer information to ensure accuracy, to help maintain quality of service and for legal, regulatory, fraud prevention and legitimate business purposes. In particular, under the Communications (Retention of Data) Act, 2011 we have a legal obligation to retain certain call and text information (eg, date, time, duration) for 2 years and certain internet data usage records (eg, date and time of log-in and log-off of the Internet access service) for one year. Where internet data usage records and telephony data records are combined, we will hold both for two years, unless we are legally obliged to hold those records for a longer period.

We hold recordings of calls to our customer care line, emails to and web chat conversations with our customer care team for a period of 6 months, unless we are legally obliged to hold it for a longer period.

Licences.ie

If Personal Data is disclosed to us by you in connection with a general enquiry through this Website, for example where you enter your details into a Website form or you send us an email, that Personal Data will be retained for a period of 13 months, unless we have a legal obligation to hold this information for longer.

Where you register your contact details to create a Licences.ie account, we will retain your contact details and other information entered by you for a period of 5 years from your last use of the Licences.ie Service, unless we are required to hold this information for longer to comply with our legal obligations or instructions from a Licencing Authority acting as a controller of the same information.

If you close your licences.ie account or if your access to the Service is terminated, we may retain your personal information for 3 months after such an event for the purpose of dealing with any subsequent queries that arise in relation to your Licences.ie account including for example, payment-related queries and/or actions such as chargebacks or to facilitate the conclusion of any actions relating to your use of the Service that were in process but had not been completed at the time of your Licences.ie account closure or termination of your use of the Service, unless we are required to hold this information for longer to comply with our legal obligations or instructions from a Licencing Authority acting as a controller of the same information.

Where we retain personal information in relation to you that we process as a processor on behalf of a controller (eg, a Licensing Authority), we will retain and otherwise process such information (eg, information in relation to Licences purchased by you) in accordance with the instructions of that controller in accordance with applicable data protection laws.

Your Legal rights

Updating and correcting your Personal Data

If we hold incorrect Personal Data about you, you have the right to have the data amended. While we will use reasonable efforts to keep your Personal Data up to date, you will need to notify us without delay in the event of any change in your personal circumstances, so that we can keep the Personal Data up to date. There can be no changes made to any personal data provided for the purpose of posting an item after the item has been posted

You can update your Personal Data by writing to the Data Privacy Office, An Post, GPO, O’Connell Street Lower, Dublin 1, D01 F5P2 together with:

Your name and address; and
A description of the specific Personal Data you wish to have rectified.

An Post Money

You can update your Personal Data by writing to An Post Money, BillPost, Enterprise House, Cappa Road, Kilrush, Co. Clare, V15 VX23

If you have an An Post Money Current Account, you can also update your Personal Data by logging into your account at an post.com/currentaccount

TV Licence

If you request an erasure of your Personal Data, all your data will be erased subject to the following important notice.

We will not be required to erase your data where to do so would prevent us from meeting our respective contractual obligations, or where we are required to process (including retaining) your Personal Data in order to comply with a legal obligation, or if the Personal Data is necessary to establish, exercise or defend our legal rights or for the purpose of legal proceedings.

Under the Broadcasting Act 2009 An Post, under the official authority of the Minister for Communications, Climate Action and Environment, is the designated issuing agent for the collection of TV Licence fees, and for the identification and prosecution of TV Licence defaulters. An Post processes the personal data in the exercise of official authority vested in it. That personal data is not subject to the right of erasure.

An Post Mobile

When you register at https://my.postmobile.ie/Login, you can view and amend your Personal Data by logging onto your account at https://my.postmobile.ie/Login.

Alternatively, Postmobile customers can contact Postmobile Customer Care on 0818 789 789 to amend any details.

Licences.ie

If you have a licences.ie account, you can update your Personal Data by logging on to your profile page on our Website.

Right of erasure

You have the right in some circumstances to have your Personal Data, which we hold, erased by writing to the Data Privacy Office, An Post, GPO, O’Connell Street Lower, Dublin 1, D01 F5P2 or privacyoffice@anpost.ie together with:

Your name and address; and
A description of the specific Personal Data you wish to have erased.

If you request an erasure of your Personal Data, all your data will be erased subject to the following important notice.

We will not be required to erase your Personal Data where to do so would prevent us from meeting our respective contractual obligations, or where we are required to process (including retaining) your Personal Data in order to comply with a legal obligation, or if the Personal Data is necessary to establish, exercise or defend our legal rights or for the purpose of legal proceedings.

Right of Access

You have a right to be given a copy of your Personal Data on request, subject to certain exceptions. Please note that we have the right to require that you identify yourself before we will respond to any access request.

For more information, see our Data Access Policy.

Your Other Rights

You also have the right, in certain circumstances, to request restriction on the use, of your Personal Data, and to object to certain uses of your Personal Data, in each case subject to the restrictions set out in applicable data protection laws. Further information on these rights, and the circumstances in which they may arise in connection with our processing of your Personal Data can be obtained by writing to us at the address set out under “Contact Us” below.

In any case where we rely on your consent to process your Personal Data, you have the right to change your mind and withdraw consent by writing to us at the address set out under “Contact Us” below.

Where we rely on a legitimate purpose of ours or of a third party recipient of the Personal Data, in order to use and disclose Personal Data, you are entitled to object to such use or disclosure of your Personal Data, and if you do so, we will cease to use and process your Personal Data for that purpose, unless we can show there are compelling legitimate reasons for us to continue or we need to use the Personal Data for the purposes of legal claims.

In limited circumstances, you may also have the right to data portability in respect of certain of your Personal Data, which means you can request that we provide it to you in a structured, commonly used and machine-readable format, or transmit it to your third party nominee where this is technically feasible.

You have the right to lodge a complaint about our processing of your Personal Data with the Data Protection Commission at info@dataprotection.ie .

Cookies

Use of Cookies

A cookie is a small piece of information which is transferred to your computer’s hard disk from a website. Cookies can store information about your preferences and other information which you need when you visit a website.

We use cookies to help us to improve our online services and our website and to deliver a better and more personalised service to you. Please read our cookies policy for further information on our use of cookies.

Information about Profiling and Marketing

Profiling

Profiling means:

“any form of automated process to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements”.

Any proposed analysis of information which the An Post Group uses in relation to you, be that age, profession, socio-economic group etc., to determine what marketing should be targeted at you, will fall within this definition.

An Post may also profile your data when undertaking a risk assessment for fraud prevention and Anti Money Laundering (AML) purposes.

There are two lawful bases which allow a data controller to profile your personal data. One is where you give your consent to this profiling and the other where it is in the legitimate interest of the data controller to do so.

Where An Post acts as a data controller and wish to use its legitimate interest as a lawful basis to profile your data we will always carry out a Legitimate Interest Assessment (LIA) prior to using your data for profiling purposes. This LIA will balance your rights against the rights of An Post and will always check that such profiling does not have a significant adverse effect on you.

Where An Post acts as a data processor and An Post wishes to profile your data then An Post will always ask for your consent prior to any profiling. This will come in the form of a tick box and will be underneath the tick box where you agree to receiving direct marketing.

When you sign up to an An Post Account we will use and analyse your Personal Data, including transaction data on your accounts, in order ensure that the account is working correctly, that you are getting the most value from the features and benefits of the account and to make the marketing materials we send to you, more relevant to your interests and requirements and can be used as part of a more general market, statistical and product development analyses in relation to our business generally. This profiling is carried out in our legitimate interest.

Where you have agreed to receive marketing material from An Post, we will use this information to contact you with news and special offers from the An Post Group of companies and selected third parties.

Marketing

Where you have agreed to receive marketing material from An Post, we will use this information to contact you with news and special offers from the An Post Group of companies.

You will always be asked for your consent to receive marketing communications from An Post. This consent will be in the form of a tick box. This consent is in addition to any consent for Profiling purposes or in addition to profiling where it is in our legitimate interest to do so.

Each time we send you marketing information, we will give you the option to change your mind about receipt of marketing (eg SMS; Text Stop)

An Post Money

Where you choose to give us Personal Data, such as where you enter your details into our website forms (e.g. 'Download an An Post Money Current Account Info Pack', 'Apply for an An Post Money Current Account today', 'Apply for a currency card today', or 'Request a Call Back'), we will use this information to send you an acknowledgement e- mail and to provide you with the information you have requested.

We may also send you subsequent emails, SMS messages or contact you by phone to follow up on your initial query. Initial telephone calls will be made within 48 hours where you request a call back, during the hours of 9.00am to 5.00pm, Monday to Friday.

Post Office Referrals:

Where you provide Personal Data at the counter in a Post Office in order to receive information about any An Post Money services, we will use these details to send you an acknowledgement e-mail. We may also send you subsequent e-mails, SMS messages or contact you by phone in relation to the initial data collection. Where you have agreed, we may also contact you in relation to other marketing (see Other Marketing by An Post).

Where you are an An Post Money Current Account Customer

If you are an An Post Money Current Account customer but you have not yet activated your card or lodged money to your account, you may be contacted by email, SMS message or phone with regard to activating your card and lodging money to your account. An Post Money Current Account customers and currency card customers will also be contacted with non-marketing service information in relation to the An Post Money Current Account and currency card account.

PostPoint

We may also use your Personal Data as part of more general market, statistical and product development analyses in relation to our business generally.

You can object to us analysing your Personal Data in this way by writing to us at Data Privacy Office, An Post, GPO, O’Connell Street Lower, Dublin 1, D01 F5P2 or privacyoffice@anpost.ie . If you do object to this analysis, the marketing information you receive will not be made more relevant to you.

You can change your marketing preferences at any time by contacting us at PostPoint Marketing Department, An Post, GPO, O’Connell Street Lower, Dublin 1, D01 F5P2.

TV Licence

We will only send text messages, emails etc. if you have consented to receiving such communications, through TVlicences.ie. If you have provided your email address or phone number when contacting us, we may send you an email or text message in response to your query. You can opt out of this service at any time by logging on to the Personal Details Screen and unticking the consent box on TVLicence.ie

Postmobile

We may use your Personal Data as part of general market, statistical and product development analyses in relation to our business generally.

Your Personal Data will not be given to any third parties for marketing purposes. Where you have opted to receive marketing information, you will always be contacted by Postmobile.

You can change your marketing preferences at any time by contacting us:

By phone – Postmobile Customer Care 1850 789 789

By e-mail – care@postmobile.ie

By Post - Manager, Postmobile, 3D, GPO, Dublin 1, D01 F5P2

Licences.ie

Where you have agreed (via this Website or otherwise) to receive marketing communications from Licences.ie, or where we are otherwise permitted to do so, we may use your contact details to contact you by post and / or email with news, information and special offers from Licences.ie.

Opting out of Marketing

You can change your marketing preferences at any time by contacting Licences.ie, An Post, GPO, O’Connell Street, Dublin 1, D01 F5P2.

CCTV

An Post records CCTV footage to monitor of all the internal and external environs of premises where An Post business is conducted and whether the premises is owned by An Post or a Postmaster (the “Premises”). Any personal data which is obtained by An Post as a result of the operation of the CCTV system is treated in accordance with Data Protection Legislation.

CCTV systems are installed both internally and externally at the Premises for the following legitimate business purposes of An Post:

Security and prevention of crime. For the purpose of ensuring the health and safety of staff and customers, enhancing security of the Premises and the associated equipment and for the detection and investigation of crime, the apprehension and prosecution of offenders and the protection of property.
Promotion of safety and customer service. For the purpose of monitoring and resolving traffic management issues
Ensuring public and staff safety, investigating accidents and near misses and dealing with customer complaints about service

CCTV Retention

Typically, data will be retained for no longer than is necessary for the purpose for which it is collected, or as required or permitted for legal, regulatory, fraud prevention and/or legitimate business purposes. In general, data recorded on CCTV is retained for no longer than 31 days. It will be retained for longer periods where required in connection with criminal investigations, or where An Post requires the data in connection with legal proceedings or has a legal obligation to retain the data for a longer period.

How to contact us

Any queries or complaints regarding our use of the Personal Data and / or the exercise of your individual rights should be addressed to the Data Privacy Office, An Post, GPO, O’Connell Street Lower, Dublin 1, D01 F5P2 or privacyoffice@anpost.ie .

This Policy will be reviewed and updated annually by the An Post Data Protection Officer or more frequently if necessary to ensure that any changes to An Post’s organisation structure and business practices are properly reflected in this Policy.

Last Updated: January 2021