Helping you collect your DSP payments If you can’t get to the post office to collect your pension or any other social welfare payment, you can now allow somebody else, known as a temporary agent, to collect it. The Temporary Agent form is available in all post offices or online, download appointment of temporary agent application form. In addition, post offices will hold selected payments for up to 90 days, special arrangements for DSP customers impacted by Covid-19 . For further information, please see gov.ie/welfare. Post office safety measures Post Offices are implementing a number of practical measures to safeguard customers and staff including the provision of hand sanitiser, upgraded social distancing measures and dedicated hours for vulnerable customers on traditional pension payments days. Display boards, floor signs and staff will remind customers to remain apart from other people and wear face coverings while in the post office All post offices will designate the hours of 9am-11am on the regular Pension Friday payment days to those deemed most vulnerable and at risk in terms of Covid-19. The new arrangement will cover recipients of Pensions, Disability and Carers Payments from the Department of Social Protection. An Post will keep all customers up-to-date through this website and via Twitter. Post office opening hours As a result of the latest public health measures opening hours for some post offices have changed. Check the opening hours for your local post office on our map. All post offices will designate the hours of 9am-11am on Pension Friday payment days for vulnerable and at risk customers. Post offices map Post office opening hours What about customers who can’t get to the post office to collect a Social Welfare payment? Post offices are open for business as usual and special arrangements for post office customers unable to collect their regular DSP payments (e.g. Pensions) are now in place. A nominated Temporary Agent may collect the payment on their behalf, on production of the necessary ID and documentation – Details at the Post Office. Download appointment of temporary agent application form What if I am unable to sign the Temporary Agent form? We recommend that you contact the relevant Welfare office. This may be your local Intreo office or the Pensions Office in Sligo, depending on the scheme. For further information, please see gov.ie/welfare How long do I have to collect my payment? Selected post office payments will be available for collection for up to 90 days or 20 days after they are first due for collection. For specific payments, see DSP schemes validity periods
Post offices are open for business as usual and special arrangements for post office customers unable to collect their regular DSP payments (e.g. Pensions) are now in place. A nominated Temporary Agent may collect the payment on their behalf, on production of the necessary ID and documentation – Details at the Post Office. Download appointment of temporary agent application form
We recommend that you contact the relevant Welfare office. This may be your local Intreo office or the Pensions Office in Sligo, depending on the scheme. For further information, please see gov.ie/welfare
Selected post office payments will be available for collection for up to 90 days or 20 days after they are first due for collection. For specific payments, see DSP schemes validity periods