Tracking our progress
We have identified objectives and metrics to monitor our progress in relation to each of the five SDGs to which we are committed. To ensure transparency in our reporting, we have also included an indicator as to our current assessment of the likelihood of achieving the objective within the stated timeframe. This is to acknowledge the fact that many of our targets are ambitious in nature.
We have re-aligned the reporting of some metrics in 2024 to support our shift in focus from SDG 9 Industry, Innovation, and Infrastructure to SDG 10 Reduced Inequalities. We have also added new metrics in 2024. Some metrics have been removed since we reported in 2023, and others have been amended but this has not resulted in any restatement of prior year numbers. Where amendments or restatements have been made for any metric, the reasons are discussed in the notes below the table.
SDG 8: Decent Work and Economic Growth
Objective: No zero hour contracts within An Post
KPI: Number of zero hour contracts| 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | Meets Expectations |
Objective: Reduce employee absenteeism due to injuries year on year
KPI: Total Lost Time Injury Rate (per 200,00 hours worked)
| 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|
| 5.06 hrs | 3.15 hrs | 4.13 hrs | 4.20 hrs | 4.32 hrs | 5.12 hrs | Below Expectations |
A number of factors have continued to negatively impact this metric in 2024, including: the significant increase in our parcel delivery volumes year-on-year, an increase of incidents in Q4 due to peak season activities, and a reduction in the number of total effective work hours.
Objective: Reduce road traffic accident rate year on year
KPI : Road traffic accident rate (Rate per Million Km)| 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|
| 0.6 accidents / Million Km | 0.566 accidents / Million Km | 0.45 accidents / Million Km | 0.27 accidents / Million km | 0.41 accidents / Million km | 0.39 accidents / Million km | Meets Expectations |
Objective: Strive for ISO 45001 certification at all An Post sites
KPI : % of sites with ISO 45001 certification| 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress | |
|---|---|---|---|---|---|---|---|
| 100% OHSAS 18001 certified | 100% OHSAS 18001 certified | 100% | 100% | 100% 45001 certified | 100% 45001 certified | Meets Expectations |
SDG 10: Reduced Inequalities
Objective: Increase the proportion of women in senior management positions year on year
KPI : % of management positions held by women| 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress | |
|---|---|---|---|---|---|---|---|
| 73% Male / 27% Female | 65% Male / 35% Female | 66% Male / 34% Female | 59% Male / 41% Female | 57% Male / 43% Female | 57% Male / 43% Female | Meets Expectations |
Objective: Reduce the mean gender pay gap
KPI : Mean gender pay gap| 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress | |
|---|---|---|---|---|---|---|---|
| n/a | 1.41% | -0.16% | -.86% | -3.80% | -2.80% | Exceeds Expectations |
Objective: Maintain minimum 5% disabled representation in workforce
KPI : % disabled employees| 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|
| 5.20% | 4.6% | 4.4% | 4.04% | 3.85% | 3.99% | Below Expectations |
SDG 11: Sustainable Cities and Communities
Objective: In rural areas 95% of the population will be within 15km of at least one post office
KPI : 95% of rural population within 15km of at least one post office| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|---|
| 95% Achieved | 95% Achieved | 95% Achieved | 95% Achieved | 95% Achieved | 95% Achieved | 95% Achieved | Meets Expectations |
Objective: In urban areas 95% of the population will be within 3km of at least one post office
KPI : 95% of urban population within 3km of at least one post office| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|---|
| 95% Achieved | 95% Achieved | 95% Achieved | 95% Achieved | 95% Achieved | 95% Achieved | 95% Achieved | Meets Expectations |
Objective: Offshore islands will retain their post offices
KPI : Offshore islands % retention of their post office| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|---|
| 100% (8 offshore island post offices) | 100% (8 offshore island post offices) | 100% (8 offshore island post offices) | 100% (8 offshore island post offices) | 100% (8 offshore island post offices) | 100% (8 offshore island post offices) | 100% (8 offshore island post offices) | Meets Expectations |
Objective: A post office in every community of over 500 people
KPI : % of communities of over 500 with a post office| 2018 | 2019 | 2020 | 2021 | 2022 | Progress |
|---|---|---|---|---|---|
| 100% | 100% | 100% | 100% | 100% | Meets Expectations |
Objective: Provide access to An Post services in communities across Ireland
KPI: 80% of the total population to be within 5km of An Post services
| 2023 | 2024 | Progress |
|---|---|---|
| New to 2024 Report | 87.7% | Meets expectations |
We have replaced our metric “A Post Office in every community of over 500 people” with a new metric “Provide access
to An Post services in communities across Ireland” to better represent the diverse channels through which we provide An Post services to our customers today and will do so into the future. This new metric will provide a reference measure of how easy it is, and will continue to be, for our customers to do business with us. This metric includes Post Offices, social welfare agents in rural settings and retail agents offering mail and parcel services 7 days a week from 7am in the morning to 11pm at night. We will not be restating prior years.
Objective: Develop and deliver at least 2 new financial inclusion services for the community annually to 2025
KPI : Number of new services
| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|---|
| New to 2021 Report | New to 2021 Report | New to 2021 Report | N/O | 1. Money Manager (customers) 2. Financial confidence e-book | 1. Money Manager (beyond customers) 2. ‘Follow the leader’ programme 3. Money Hub website | 1. Dynamic CVV 2. Financial Partnership with Paul Merriman 3. Automated Budgets 4. Customised budget dates | Exceeds Expectations |
SDG 12: Responsible Consumption and Production
Objective: Maintain zero waste to landfill
KPI : Primary recycling rate & Secondary recycling rate| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|---|
| 85.50% | 83.50% | 76% | 80% | 76% | 75% | 84% | Getting Back on Track |
| 14.50% | 16.50% | 24% | 20% | 24% | 25% | 16% | Getting Back on Track |
Objective: Reduce water usage 5% annually
KPI : % reduction in water usage| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|---|
| An Post is working to put in place a programme to reduce water usage | An Post is working to put in place a programme to reduce water usage | 31% reduction (800,000m3) | 25% reduction | 11% | 14% | 6.4% | Meets Expectations |
Objective: Reduce the packaging that An Post places on the Irish market by 5% per annum
KPI : % reduction of material waste to market| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|---|
| n/a | 18% | 11% | 64% | 7% | 9% | 8% | Meets Expectation |
Objective: Achieve and maintain ISO 14001
KPI : Has An Post achieved ISO 14001| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|---|
| No | Yes | Yes | Yes | Yes | Yes | Yes | Meets Expectations |
Objective: 90% of An Post tenders to include sustainability criteria as an education category where appropriate
KPI : % Of tenders completed which should have and did include sustainability criteria| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|---|
| New KPI 2021 report | New KPI 2021 report | New KPI 2021 report | 92% | 97% | 100% | 100% | Meets Expectations |
Objective: Designate 100% of available land to biodiversity activities which support and protect endangered species by 2030
KPI : % Year on year
| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|---|
| New KPI 2023 report | New KPI 2023 report | New KPI 2023 report | 0% | 0% | 6.5% | 33.9% | Meets Expectations |
Objective: Develop and implement a biodiversity strategy for 100% of buildings within An Post’s property portfolio by 2030
KPI : % Year on year
| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|---|
| New KPI 2023 report | New KPI 2023 report | New KPI 2023 report | 0% | 0% | 9% | 23.3% | Meets Expectations |
Objective : Include biodiversity implications as part of the Environmental
Impact Assessment for new properties to the An Post Property Portfolio
KPI : % Of new properties with biodiversity implications included in Environmental Impact Assessments
| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|---|
| New KPI for 2023 report | New KPI for 2023 report | New KPI for 2023 report | 0% | 0% | 100% | 100% | Meets Expectations |
SDG 13: Climate Action
Objective: Reduce carbon emissions by 50% by 2025 from 2009 baseline and to net zero from own operations by 2030
KPI :
Total carbon emissions (Scope 1 and Scope 2)
Total energy kWh used
Emissions from road transport (Tonnes of NOx, SOx, participate matter)
| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|---|
| 26,363 C02 | 25,459 CO2 (-3.5%) | 29,426 CO2 (15.4%) | 28,215 CO2 (-4%) | 24,820 CO2 (-12%) | 25253 tonnes CO2 (+1.7%) | 26820 tonnes CO2 (+6.2%) | Below Expectations |
| 121,136,935 kWh | 120,140,280 kWh (-0.8%) | 137,289,324 kWh (14.2%) | 134,696,226 kWh (-1.9%) | 121,900,820 kWh (-9.5%) | 125,145,846 kWh (+2.7%) | 135,111,720 kWh (+8%) | Below Expectations |
| 190 tonnes | 205 tonnes (+7.8%) | 246 tonnes (+20%) | 79 tonnes (-7.9%) | 70 tonnes (-11.4%) | 74 tonnes (5.7%) | 70 tonnes (-5.7%) | Meets Expectations |
Scope 1 emissions are direct emissions from owned or controlled sources (e.g. fuel combustion, company vehicles). Scope 2 emissions are indirect emissions from purchased utilities (e.g. purchased electricity). The baseline year for Scope 1 and 2 is 2009 and we calculate our emissions in accordance with ISO 14064-1. The increase in our emissions in is due to travelling more kilometres and using more fuel in our final mile fleet to make deliveries of the record volume of e-commerce, as well as a colder year and longer operating hours. The final mile fleet replacement programme and increased use of HVO fuel will bring this metric back on track in 2025, and we expect to meet our target of 50% reduction in emissions from our own operations by the end of 2025.
Total energy use increased by 9,965,874 kWh in 2024, due to increased business activity, resulting in travelling more kilometres and using more fuel in our final mile fleet. The final mile fleet replacement programme will bring this metric back on track in 2025.
Objective: Achieve calculation and reporting of Scope 3 emissions for An Post by 2020 and for An Post service providers by 2021
KPI : Scope 3 emissions for 1)An Post 2) An Post service providers2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|---|
An Post is actively working towards Scope 3 emissions calculation and reporting | An Post is actively working towards Scope 3 emissions calculation and reporting | 4,796 tonnes | 5,578 tonnes | 4,916 tonnes | 5,473 tonnes | 11,936 tonnes | Meets Expectations |
Scope 3 emissions include all sources not within an organisation’s Scope 1 and 2 boundaries (e.g. employee commuting, waste disposal etc). The increase in this metric reflects better measurement and we expect these emissions factors to continue to increase as we continue to improve our data collection and measurement processes as well as implement guidance in best practice in the gathering of Scope 3 data. We will not be restating numbers for prior years.
Objective: Achieve a 51% reduction in absolute carbon emissions (2016-2018 average base year by 2030)
KPI: Reduction in carbon emissions (%)
| 2022 | 2023 | 2024 | Progress | |
|---|---|---|---|---|
| New to the 2022 report | 11.31% | -1.59% | -0.58% |
Objective: Achieve a 50% improvement in energy efficiency (2009 base year) by 2030
KPI: Energy efficiency saving (%)
| 2021 | 2022 | 2023 | 2024 | Progress | |
|---|---|---|---|---|---|
| New to the 2022 report | 33.4% by the end of 2020 | 39.20% | 39.61% | 47.91% |
Objective: Reduce electricity use within buildings by 40% by 2025 from 2009 baseline
- KPI : Replace all lighting with energy efficient lighting by 2022
- Renewable electricity used in buildings
2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|---|
17,323,658 kWh | 16,539,340 kWh (-4.5%) | 16,422,164 kWh (-5.2%) | 16,094,629 kWH (-1.9%) | 15,342,434 | 14,633,336 kWh (-4.6%) | 14,942,853 kWh (+2.12%) | Meets Expectations |
100% | 100% | 100% | 100% | 100% | 99.17% | 99.88% | Meets Expectations |
In 2022, we extended our target to reduce the energy consumption within our properties by 40% to 2025. We are currently tracking at 37% vs the 2009 baseline and we remain on track to meet our new target. See section in “Enhancing energy efficiency of our buildings” section on p.18 for further information.
We continued to lease a number of temporary premises due to the record volume of e-commerce to be processed. Unfortunately, due to the nature of the leases, utilities did not include the use of green electricity, certified as being from renewable sources. In 2024, we have reduced this to 3 remaining sites and we will continue work to rectify this in 2025
KPI : % or programme complete
2018 | 2019 | 2020 | 2021 | 2022 | Progress |
|---|---|---|---|---|---|
54% of buildings lighting replaced with energy efficient lights | 57% of buildings lighting replaced with energy efficient lights | 64% of buildings lighting replaced with energy efficient lights | 78% of buildings lighting replaced with energy efficient lights | 100% of buildings lighting replaced with energy efficient lights | Achieved |
Objective: 50% of the fleet to run on alternative fuel sources to diesel by 2025
KPI : % or programme complete2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress | |
|---|---|---|---|---|---|---|---|---|
N/A | N/A | N/A | 28% | 30.8% | 31.6% | 39.8% | Meets Expectations |
Objective: Train 100% of drivers in eco-driving by 2023
KPI : % of drivers trained in eco-driving2018 | 2019 | 2020 | 2021 | 2022 | 2023 | Progress |
|---|---|---|---|---|---|---|
0% | 10.2% | 32% | 62% | 78% | 100% | Achieved |
Objective: Improve fleet efficiency metrics by 3% per annum to 2025
KPI : New KPI from 2021 report2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|---|
New to 2021 Report | 5.7% | 2.2% | -6.5% | -1.5% | Below Expectations |
In 2024, fleet efficiency declined by 1.5% due to travelling more kilometres and using more fuel in our final mile fleet to make deliveries of the record volume of e-commerce. We plan to bring our fleet efficiency back on target by increasing the number of zero emission vehicles in the delivery fleet. This will be achieved as part of our final mile fleet replacement programme as we increase the size of our EV fleet and transition to HVO fuel in our HGV fleet.
Objective: All city centre deliveries in Cork, Galway, Kilkenny, Limerick and Waterford to be by electric vehicles by end of 2020
KPI : % deliveries by electric vehicles in selected cities
2018 2019 2020 2021 2022 Progress 0/6 Cities 1/6 Cities 3/6 Cities 6/6 Cities Achieved Achieved
2018
2019
2020
2021
2022
Progress
0/6 Cities
1/6 Cities
3/6 Cities
6/6 Cities
Achieved
Achieved
Sustainabilty Reporting
Objective: An Post to achieve a B grade or higher for the Carbon Disclosure Project (CDP) in Ireland
KPI : An Post Grade Achieved| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|---|
| 10th | 10th | 12th | 3rd | 3rd | 17th | B grade | Meets Expectations |
Objective: An Post to ranked in Top 5 for International Postal Corporation SMMS Programme
KPI : An Post International Postal Corporation SMMS Programme ranking| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|---|
| 10th | 10th | 12th | 3rd | 3rd | 2nd | 4th | Meets Expectations |
Objective: Spend €100m on sustainability capital expenditure by 2025
KPI: Sustainability capital expenditure each year| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Progress |
|---|---|---|---|---|---|---|---|
| €750,000 | €5,000,000 | €16,000,000 | €2,395,000 | €854,357 | €46,240,779.52 | €24,409,138.64 | Meets expectations |
We have re-aligned the reporting of this metric in 2024 to Sustainability Reporting. In previous years we reported this metric under SDG 9: Industry, Innovation and Infrastructure. Total sustainability capital expenditure since 2018 is €95,649,275. We are working towards reporting in line with the EU Taxonomy for FY 2027 in 2028.
