Moving house? Make sure your mail moves with you

Sign up at your local post office:
Complete and sign your application form and hand it in to your local post office. Your will need proof of identity and proof of address if you are applying at the post office. We accept driving licences, passports, employer photo ID, or student photo ID from third level colleges as proof of identity.

A utility bill or bank or building society statement, issued within the last five months and bearing the address mail is to be redirected from, will be accepted as proof of address.

Once your application is processed you, and everyone on your Redirection application, will receive an acknowledgement letter to confirm when your service will start.

Sign up online:
Complete, print, and sign the form (all applicants must sign). Return the completed form to the Redirection Unit. Once you application is processed, you’ll receive a letter with a PIN and login details to activate the Redirection. You and others on the application will get a confirmation letter with the start date. 

Renewing a Redirection:
You can renew your residential Redirection online at least 3 working days before expiry. Access the following link, enter your reference and PIN, choose the duration, confirm, and pay. You’ll get an email confirmation: Renew residential Redirection

Cancelling the Service:
Send a signed letter (by all applicants) to: An Post Redirection Unit, The EXO Building, Point Square, North Wall Quay, Dublin 1, D01 W5Y2.

For instructions on how to set up a Redirection for a Business or Organisation, please visit our Business Redirection website at the following link: Business Redirections

To get your Redirection reference number resent to the email used during set up, please click the following link: Lost Redirection reference number
To get your Redirection confirmation email and application form resent to the email used during set up, please click the following link: Resend Redirection confirmation email

To get your Redirection PIN reissued, fill out the details at the following link and the PIN will be resent to you via the mail: Reissue Redirection PIN

Please contact the Customers Services team at redirections.centre@anpost.ie

An Post Policies

This form is part of the An Post website. Therefore, your use of the service is governed by the applicable An Post Policies located at at www.anpost.com/privacy Such policies include without limitation, An Post’s Web Policy, Data Privacy Statement and information about An Post’s use of cookies on its website. You should review the An Post Policies carefully. 

By agreeing to these Terms, you are deemed to have read and agreed to be bound by the An Post Policies, each of which forms an integral part of these Terms and is incorporated into these Terms by this reference. 

 

Data Privacy

This form is part of the An Post website. Therefore, your use of the service is governed by the applicable An Post Policies located at at An Post policies. Such policies include without limitation, An Post’s Web Policy, Data Privacy Statement and information about An Post’s use of cookies on its website. You should review the An Post Policies carefully.

By agreeing to these Terms, you are deemed to have read and agreed to be bound by An Post’s Data Privacy Statement and other privacy disclosures specified on the An Post website, each of which forms an integral part of these Terms and is incorporated into these Terms by this reference. 

Redirections Service Terms and Conditions

AN POST ONLINE RESIDENTIAL REDIRECTIONS

Terms and Conditions

These terms and conditions apply to An Post's Residential Redirection Service (hereinafter referred to as the "Service"). In these terms and conditions "You" and "Your" refer to the applicant(s) for the Service and "We", "Us" and "Our" refer to An Post, having its registered office at GPO, O'Connell Street Lower, Dublin 1, D01 F5P2.

1. The service is only available for the redirection of residential post to which You are entitled. You confirm that the new address stated on this application is Your true and correct address.

2. The applicant(s) who sign(s) this form must be 18 years of age or older. A parent or guardian must sign their own name for a minor requesting the Service and insert the minor's year of birth where indicated.

3. We will require at least five working days' notice to put the Service in place.

4. There is a delay of at least one working day in delivery of redirected post.

5. A new address label is applied to each redirected item or pouch. If the item cannot be delivered it may be returned to the sender complete with the new address label.

6. Except in the case of temporary redirection, when the Service expires all post addressed to Your old address may be delivered as addressed or may be returned to sender, in accordance with our operational procedures.

7. If You wish to cancel the Service You must do so in writing. We will not refund the fee if You cancel the Service after it has started.

8. If post is addressed to more than one addressee and only one of the addressees has requested the Service We will deliver the post as addressed and We will not redirect it unless both parties agree in writing that one of them or a third party will receive it.

9. Items sent using the An Post Parcels Service (including Courier Post) will not be redirected.

10. We will not redirect post:

a. for applicants who share a name with someone who remains at the address from which the post is to be redirected (e.g. parent and child of the same name or people that share the same initials and surname);

b. sent poste restante;

c. from a college, boarding house or similar accommodation with one delivery point; or

d. addressed to a PO Box.

11. Deceased Persons: The following conditions must be satisfied before We will redirect post on the instructions of the executors or the administrators of an estate.

a. if the deceased person left a will, probate of the will must accompany this application form which must be signed by all the executors;

b. the deceased person left a will but there is a delay in obtaining probate, a copy of the will and a letter from the executors stating that probate has been applied for and that they know of no reason why it will not be granted must accompany this application form which must be signed by all the executors;

c. if the deceased person did not leave a will, letters of administration to the deceased person's estate must accompany this application form which must be signed by the administrators of the estate;

d. if the deceased person did not leave a will and letters of administration are not available, You must provide a written undertaking from a solicitor to produce letters of administration within a reasonable period (e.g. twelve months);

e. We reserve the right to request further documentary proof of any applicant's entitlement to receive the post of deceased persons.

12. We will not accept redirection applications from persons acting on behalf of persons who may be ill, incapacitated or a Ward of Court unless the redirection application is supported by documentary proof of the applicant's legal authority to redirect and/or receive the mail in respect of which the redirection application is made. An Post reserves the right to request further documentary proof and information.

13. We reserve the right to refuse or discontinue the Service at Our absolute discretion, including, but not limited to, where the Service is unworkable. In this event, An Post will refund the fee paid for the Service but will have no further liability.

14. Your Indemnity: In consideration of Us providing the Service You will indemnify Us and keep Us fully and effectively indemnified on demand from and against any and all losses, claims, damages, costs, charges, expenses, liabilities, demands, proceedings and actions which We may sustain or incur, or which may be brought or established against Us by any person, which in any case arise out of or in relation to or by reason of Your use of the Service in breach of any of these terms and conditions.

15. This agreement is governed by the laws of Ireland and is subject to the exclusive jurisdiction of the Irish courts.

16. Limitation on Liability: Our liability for any direct loss or damage arising from this contract is limited to the fee paid for the Service. We will not be liable, in any event, for any consequential or indirect loss or damage including, without limitation, loss of income, profits, interest, utility or loss of market, however arising in respect of the Service.