An Post spreads good news about JAM Card
15 August 2025
The JAM Card helps people with invisible disabilities or a communication barrier to discreetly ask for ‘Just A Minute’ of patience and support in social or business situations – Picking up a parcel, paying a bill , withdrawing money at the Post Office, for example.
The customer simply shows their JAM card, or the JAM App on their phone, to let the person serving them know that they may need a little extra time and support to get their business done. It’s a very simple yet powerful tool to help people of any age navigate everyday situations they may find challenging or overwhelming.
Debbie Byrne, Managing Director of An Post Retail said:
“Our retail network touches every community across Ireland and Post Office . Our amazing branch network staff and Postmasters, are highly skilled in spotting when a customer needs a little extra support. This partnership between An Post and JAM underpins our commitment to ensuring an inclusive and accessible environment for customers at our 883 post offices nationwide, and to how we are ‘Making Better Happen’ every day.
“Customers can rely on our human touch and personal service to take the stress out of returning an online shopping item, doing everyday banking or paying a bill at the local post office. We’re incorporating the simple and dignified JAM facility with our services because what is ‘Just A Minute’ on our side of the counter, can make the world of difference to a customer’s experience, confidence and quality of life”, she added
Maeve Monaghan, CEO of NOW Group, the organisation responsible for the JAM Card conception, welcomed the collaboration with An Post saying:
"We’re thrilled to see An Post embrace the JAM Card and the difference it can make for customers across Ireland. This simple idea was created to give people with invisible disabilities or communication barriers a discreet way to ask for patience and understanding. By bringing JAM into every Post Office, An Post is sending a powerful message that accessibility and dignity matter and that every customer deserves the time and space to be heard, understood, and supported."
To learn more about the JAM Card, or to get a JAM Card, please visit: www.jamcard.org
