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Quality of service

ComReg, the Commission for Communications Regulation, regulates the quality of our mail service and sets performance standards. It monitors compliance with the standards and publishes a report on the results of the monitoring exercise at least once a year.

National performance

We have a target of 94% for next day delivery (D+1) and a 99.5% target for delivery within three working days (D+3) for standard, domestic stamped and metered mail.

The following is the most up-to-date performance reported by ComReg, as measured by Ipsos MRBI. The information is provided in compliance with ComReg Document 15/126 and Decision Notice D07/15.
 

Period

D+1

D+3

2018

89%

99%

International performance

We have a target of 93% for next day delivery (J+1) of European letter mail from arrival in Ireland and a target of 88% for next day arrival at destination country in Europe from posting in Ireland.

The following is the most up-to-date performance, as measured by Research International for International Post Corporation (IPC), Brussels.
 

2017

Target

Actual

Inbound international, from arrival in Ireland to delivery

93%

93.5%

Outbound international, from posting in Ireland to arrival at destination country

89%

87.7%