Quality of service
ComReg, the Commission for Communications Regulation, regulates the quality of our mail service and sets performance standards. It monitors compliance with the standards and publishes a report on the results of the monitoring exercise at least once a year.
National performance
We have a target of 94% for next day delivery (D+1) and a 99.5% target for delivery within three working days (D+3) for standard, domestic stamped and metered mail.
The following is the most up-to-date performance reported by ComReg, as measured by Ipsos MRBI. The information is provided in compliance with ComReg Document 15/126 and Decision Notice D07/15.
Period | D+1 | D+3 |
|---|---|---|
2019 | 90% | 99% |
International performance
We have a target of 93% for next day delivery (J+1) of European letter mail from arrival in Ireland and a target of 88% for next day arrival at destination country in Europe from posting in Ireland.The following is the most up-to-date performance, as measured by Research International for International Post Corporation (IPC), Brussels.
2017 | Target | Actual |
|---|---|---|
Inbound international, from arrival in Ireland to delivery | 93% | 93.5% |
Outbound international, from posting in Ireland to arrival at destination country | 89% | 87.7% |
