Quality of service
ComReg, the Commission for Communications Regulation, regulates the quality of our mail service and sets performance standards. It monitors compliance with the standards and publishes a report on the results of the monitoring exercise at least once a year.
National performance
We have a target of 94% for next day delivery (D+1) and a 99.5% target for delivery within three working days (D+3) for standard, domestic stamped and metered mail.
The following is the most up-to-date performance reported by ComReg, as measured by Ipsos MRBI. The information is provided in compliance with ComReg Document 15/126 and Decision Notice D07/15.
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Period
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D+1
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D+3
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2019
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90%
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99%
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International performance
We have a target of 93% for next day delivery (J+1) of European letter mail from arrival in Ireland and a target of 88% for next day arrival at destination country in Europe from posting in Ireland.
The following is the most up-to-date performance, as measured by Research International for International Post Corporation (IPC), Brussels.
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2017
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Target
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Actual
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Inbound international, from arrival in Ireland to delivery
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93%
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93.5%
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Outbound international, from posting in Ireland to arrival at destination country
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89%
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87.7%
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