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Looking forward

Industry, Innovation and Infrastructure

Overview

We have taken important steps within Industry, Innovation and Infrastructure over the last 12 months. In addition to continuing our initiatives, the following will be key areas of focus for 2022 and beyond:

Sustainable Deliveries

  • Develop our Pick Up Drop Off (PUDO) strategy which will reduce re-delivery attempts, and thereby reduce our carbon footprint, as well as our operational costs.
  • Enhance My Deliveries to provide customers with more real time information on when their deliveries will arrive so that they can make themselves available to accept the delivery.
  • Dynamic route optimisation - by constantly identifying the most efficient routes for delivery we will improve delivery solutions for our customers and reduce our carbon emissions.
  • Carry out a drone technology trial as an alternative delivery option.

Alternative Fuels

  • Continue to explore using hydrogen as a potential fuel alternative for our HGV fleet.
  • Investigate rolling out a HVO fuel strategy across our entire HGV fleet.

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