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An Post complaint and dispute resolution procedures 


If you are not satisfied with the outcome of your complaint you may appeal your case to the Customer Advocate by completing the application below.

You should only complete this form when you have fully exhausted the An Post Customer Service procedures for resolving disputes and have received a final reply.  

If this is the first time you are contacting us about this matter please use our contact us or online mails enquiry form

This application and its processing is subject to the following timelines:
  • Deadline for lodging cases with the Advocate: 30 calendar days from date of final decision communicated by An Post Customer Service.
  • Interim response from Customer Advocate: By return if submitted electronically or 3 days if by post.
  • Final response from Customer Advocate: 30 calendar days following your first contact.

 Next steps 

To complete the Customer Advocate contact form you must have:
  • Your Customer Service enquiry number
  • Date you made your complaint
  • Date the final decision was sent to you
 
Information submitted to the Customer Advocate is maintained by An Post and retained for 6 years. It is used by the Customer Advocate to assess your submission and may also be used by An Post if you proceed to the Small Claims Court or Commission for Communications Regulation. An Post also use this information for customer services purposes. An Post’s data protection policy can be accessed at https://www.anpost.com/Privacy.

If you are not satisfied with the outcome of your complaint you may appeal your case to the Customer Advocate by completing the application below.

 

Customer advocate contact form

Date original complaint made
Date of the final decision letter sent to you
Your details
Is this complaint about tracked post?
Yes
No
Have you received compensation?

Stamps

Yes
No

Cheque

Yes
No
Notes
280/280