eCommerce Hub Help Articles

Setting up your Thermal Zebra Printer to Print the Correct Paper Size (Windows)

21 June 2021

Setting up your Thermal Zebra Printer to Print the Correct Paper Size (Windows)

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Scan & Print

21 June 2021

Scan & Print allows you to auto print labels and invoices. All you need is a barcode that represents the order number in eCommerce Hub. Our customers usually place this barcode on their picklists. We utilise an app called Printnode to provide this ability to auto-print from eCommerce Hub.

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Printer Guides

21 June 2021

All of the following guides come direct from the manufacturers, any queries relating to them should be directed to the printer manufacturer.

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How to manually create a shipment

21 June 2021

Manually creating a shipment in ECommerce Hub is easy. Simply follow the below steps:

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Manifesting Shipments

21 June 2021

After you print your labels, the next stage is Manifesting or Marking as shipped . Doing this action in ECommerce Hub has 3 outputs:

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Set up: Magento 2 Integration

21 June 2021

How will orders be imported to eCommerce Hub You’ll mark the orders as “Ready to Import to An Post" by invoicing and shipping the orders in Magento. eCommerce Hub checks Magento 2 every 3 minutes for shipments that are ready to import. eCommerce Hub will import the shipments, check your shipment rules and allocate those shipments to your preferred carrier and service with no need for manual intervention. When you manifest at the end of the day, eCommerce Hub will update the orders in Magento to include their tracking information and mark them as shipped.

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Label Quality Improvement

21 June 2021

If you find that your label quality appears to be dropping or needs improvement, this can be done by installing the most up to date drivers for your printers or by following the below tips. All labels must be printed on 6x4inch paper stock size.. Your printer options must not be selected to print “fit to page” as there can be no scaling of the barcodes that appear on the label.. Ensure your printer heads are clean and your thermal printer heat settings are sufficient to print a clean, clear quality barcode. (You may need to try a few different combinations of heat and speed settings to find the best setup for you.. Ensure: Dithering is set to 0/none.. Darkness is set to medium/high.. Printer speed is set to slow/medium.. .

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Information for Customs and Customs Documentation

21 June 2021

Customs documentation is required for all product/commodity (non-document) shipments for international trade. The following details are populated on the CN23. Incomplete or incorrect information may result in goods being delayed or not delivered, fines and/or audits.

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Abbreviated State Codes for United States

09 June 2021

United States postal abbreviations for states, military, commonwealths, and territories.

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Importing your address book

09 June 2021

Adding an address book to your account will allow you use the address lookup. Follow our 2 step which will show you how to set up your address book.

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