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Find a returns solution that ensures your customers come back to you

Need to make sure your customers can return their unwanted shopping without hassle? Find a returns solution to suit you and keep online shoppers coming back with a returns service that is convenient, flexible and risk-free.

Choose from one of the returns services we offer:

Contact an Account Manager for more information on creating a convenient returns solution to match your needs and ensure your customers return to you.

Click & Post

Click & Post is the hassle-free way for your customers to send back unwanted items.

The service is:

  • Flexible as you can choose to pay for all returns or to have the customer pay
  • Easy to manage as your customer can choose to print their label or have it printed for them in a Post Office
  • Trackable with track and trace alerts on deliveries in real time
  • Convenient as customers can choose to have their item collected or they can drop it off at their nearest post office, parcel locker or selected Postpoint location
  • Quick with speedy returns through our Express Post service

Prepaid returns label

The basic returns solution, our prepaid returns label service is:

  • Easy to use as you simply put the label in the parcel on the way out and the customer can use it to return their item if they wish
  • Cost effective as you only pay for parcels that are returned to you
  • Convenient for customers who can return their item at their nearest post office or through any postbox


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