An Post Money Security Hub | Help & Support

Online banking and current account fraud

Here you will find what to look out for when it comes to online banking and current account fraud and what actions to take if you have been affected. If you have any doubts about a message you have received or banking transactions our An Post Money Customer Services Team are here to help. Contact us on 01 705 8000 or +353 1 705 8000 if you are abroad.

Fraud Awareness Blogs

Fraud Awareness from the An Post Money Security Hub helps customers avoid scams, recognise fraud risks and protect accounts and payments online.

Fraud Awareness: How to avoid scams

Learn fraud prevention

Holiday scams guidance from the An Post Money Security Hub helps travellers stay vigilant abroad and protect accounts, cards and payments while travelling.

Holiday Scams - Stay vigilant when abroad

Avoid holiday scams

Email Phishing Scam

Stop and think – did you make this order?
The link looks like it is to the An Post website but if you hover over the link, you can see that it would bring you to a different fraudulent site.
An Post will never send you an email with a link to a log in page, where you have to input your personal details.

Hand holding phone showing the An Post Money app

An Post will never...

Contact you by phone, email, or SMS and ask you to share any details of your account. We will never ask you to share card PIN, card number, login details, passcodes or user IDs.
Contact you asking you to share a one-time passcode. One-time passcodes should not be shared with anybody, including An Post staff.
Contact you and ask you to transfer money to/from any of your accounts.
Send you an email with a link directly to your account or login screen.

Keeping your money safe

Fraud Protection

Fraudsters are becoming more and more sophisticated in how they scam people out of money. Here’s 5 things you should know.

Shopping Online

How to set up Secure Customer Authentication

Tips to Keep Safe

Tips for using ATMs, protecting your pin, reporting lost or stolen cards and getting your hands on emergency cash.

Romance Fraud

Victims of this scam believe they have met their perfect match online, but the person is a fraudster using a fake profile to build the relationship.

Digital Wallets

Shop ‘til you drop, the hassle-free way. Add Apple Pay, Google Pay or FitBit Pay to your digital wallet and make purchases like a boss.

Dynamic CVV from the An Post Money Security Hub makes online shopping safer by generating a new CVV code for every card payment.

Make your online shopping more secure with Dynamic CVV

You’re probably familiar with the regular CVV (Card Verification Value), those 3-digit numbers on the back of your card required for online orders. But with Dynamic CVV, we’re adding an extra layer of protection to safeguard your hard-earned cash from online fraudsters.

Now, each time you make an online purchase, you can generate a brand-new CVV code right from the An Post Money App. It even applies to recurring payments, like subscriptions.

Find out more about dynamic cvv.

Safety and security for An Post Money Current Account Customers

Your funds are managed by An Post. Since we are not a Credit Institution, your funds are not covered by the Deposit Guarantee Scheme in Ireland. However, we place customers’ funds in segregated accounts (known as ‘safeguarding’ or ‘client funds’ accounts) with Financial Institutions that are approved by the Board of An Post to accept An Post deposits and that are authorised to operate in Ireland as a Credit Institution, in line with EU regulations and supervised by the Central Bank of Ireland.

This means that your funds are separated from our other assets and can be used to repay you and other customers in the unlikely event of our insolvency.

Yes, we give you an extra level of security with the Mastercard SecureCode®, offered in partnership with Mastercard. Every time you buy something online at participating websites, they’ll ask you to enter random characters from your Mastercard SecureCode password to authorise the purchase and confirm you are the card owner.

When you make your first online purchase with a participating retailer, you’ll be asked to register for the Mastercard SecureCode service. You can ignore this request once, but you must register the next time in order to be able to buy from participating websites in the future.

You can also pre-register your card before doing any online shopping. When you register, you’ll be asked for your card number and some additional information.

App Users – If you are using our new An Post Money App, you will receive your one time passcode by push notification through the app.

Non App Users – Customers who do not use the An Post Money App will receive their one time passcode by SMS to their registered mobile phone number.

App Users – Please ensure you have notifications turned on for the An Post Money App in your device settings and in the app. Then request the one time passcode again.

Non App Users – As and from 21^st February all customers will need to download and use the An post Money app to get access to their accounts. You can find more information on our Money App page.

Woman looking at her phone to contact An Post Money for help

Need to get in touch or help with an emergency?

Not sure what to do about a lost or stolen An Post Money current account card? Or need help with any of our An Post Money Products or Services contact us directly.