An Post Money Security Hub

Your funds are managed by An Post. Since we are not a Credit Institution, your funds are not covered by the Deposit Guarantee Scheme in Ireland. However, we place customers’ funds in segregated accounts (known as ‘safeguarding’ or ‘client funds’ accounts) with Financial Institutions that are approved by the Board of An Post to accept An Post deposits and that are authorised to operate in Ireland as a Credit Institution, in line with EU regulations and supervised by the Central Bank of Ireland.
 
This means that your funds are separated from our other assets and can be used to repay you and other customers in the unlikely event of our insolvency.

Yes, we give you an extra level of security with the Mastercard SecureCode®, offered in partnership with Mastercard. Every time you buy something online at participating websites, they’ll ask you to enter random characters from your Mastercard SecureCode password to authorise the purchase and confirm you are the card owner. 
 
When you make your first online purchase with a participating retailer, you’ll be asked to register for the Mastercard SecureCode service. You can ignore this request once, but you must register the next time in order to be able to buy from participating websites in the future.
 
You can also pre-register your card before doing any online shopping. When you register, you’ll be asked for your card number and some additional information.

App Users – If you are using our new An Post Money App, you will receive your one time passcode by push notification through the app.
 
Non App Users – Customers who do not use the An Post Money App will receive their one time passcode by SMS to their registered mobile phone number.

There is no restriction on the number of devices on which the app can be installed. However, push notifications will only be received on the latest device on which the app was installed.
 

If you do not recognise transactions on your account, contact Customer Services on on +353 1 705 8000 for advice and investigation. For more information on fraud, check our terms and conditions.

App Users – Please ensure you have notifications turned on for the An Post Money App in your device settings and in the app. Then request the one time passcode again.
 
Non App Users – As and from 21^st February all customers will need to download and use the An post Money app to get access to their accounts.  If you have any questions, just visit our website http://anpost.com/Money/Current-Account/Upgrade-App   
 
 

If you need help to download the app please call our Customer Support team at (01) 705 8000 or email us at customerservices@anpostmoney.com

If you incorrectly entered your password three times, you’ll  be locked out of your account. This prevents unauthorised third parties from accessing your account. You’ll need to use the forgot password function.

Due to EU Regulations applicable to all banks in the EU and in order to protect customers and ensure Strong Customer Authentication (SCA) for their payments, on occasions we will ask customers to approve their payments by entering a One Time Passcode.