Help for An Post Money Mate
A child can lodge cash or a cheque at any post office. A parent/guardian can transfer money from their An Post Money app. Here's a video with more information:
It’s a current account for children between 7 to 15 years old. Account activity can be monitored by parents/guardians.
A child aged between 7 and 15 and 6 months.
You may be using the old version of the An Post Money app. Please download or update to the latest version of the An Post Money app from the App Store and Google Play.
While we’re updating our online banking platform to match our new app, you may notice some differences between the two.
Jar names may not be reflected on online banking, where the old savings wallet names will still apply. For a short time, your Jars will still be called savings wallets in online banking. Any new Jars you set up in your app will not display your chosen name but instead you will see a numbered Jar e.g. on your app you would see ‘Holiday Jar’ but on your online banking it will display Jar 1.
We know this may be confusing. Please bear with us while we update online banking and align it with the new app. If you have any questions, please contact us on +353 1 705 8000.
Opening an account
Yes, they can see the money in the account, see where it is being spent, set spending limits, and soon we will be adding the option to block ATM, shop or online use.
No, unfortunately not at the moment.
No, it can only be opened through the An Post Money app.
A parent/guardian must open it on behalf of their child from inside the An Post Money app. Please download the latest version of the An Post Money app from the App Store or Google Play
Yes, you can open an An Post Money Current Account through the app at any stage.
Up to four can be opened by a parent/guardian from inside the An Post Money app.
Our An Post Money Current Account with some account restrictions until they're 18.
This is a big milestone, and also has an impact on your child’s An Post Money Mate account. Once they turn 16, they legally have a right to digital privacy. This means that no one else is allowed to see their data without their permission.
You and your child have to make a choice about what happens now:
1) They can easily upgrade in the app to an adult An Post Money Current Account. Their funds will automatically be transferred from their Money Mate account to this new account. There will be a €2 monthly fee for their current account until they turn 23. Because you have paid the monthly fee on their Money Mate account until now, you’ll be able to choose whether to continue paying this out of your account or whether the charge will come out of their account.
2) They can choose to continue to use their Money Mate account as normal until they are 18, provided they give you permission to keep sharing their Money Mate account transaction data with you. They can grant this permission via their app.
3) If they don’t give permission to keep sharing their data with you, or don’t upgrade to an adult Current Account, they’ll only have limited functionality after their birthday until they are 18 years old, when they will have to either open a Current Account or close their Money Mate account. Limited functionality means that they will still be able to use their debit card, top up their account with cash or cheques in any post office and ask for a mini statement in any post office. However, you won’t be able to see or top up the account in the app, or change any spending limits you’ve set. Your child also won’t be able to see their account in the app or transfer money from their jars.
4) They can choose to close the account and transfer the funds to a current account with another provider.
Once your child turns 18, they will no longer have access to their Money Mate account and its features.
You and your child have to make a choice about what happens now:
1) They can easily upgrade to an adult account by logging into the An Post Money app, selecting ‘Upgrade to adult account’ and uploading their proof of address and ID.
When they upgrade to an adult An Post Money Current Account any funds will be automatically transferred to the new account, the account history will still be available and the IBAN will remain the same. There will be a low monthly fee of €2 for their current account until they turn 23 years old.
2) Alternatively, they can choose to close their account.
If they choose to close the account, any remaining funds will be transferred to an account of their choice (in their name). They can close their account by logging into the An Post Money app.
3) If no action is taken, the account will be closed when your child turns 18 and any funds in the account will be transferred back to you (the parent).
You and your child have to make a choice about what happens now:
1) They can easily upgrade to an adult account by logging into the An Post Money app, selecting ‘Upgrade to adult account’ and uploading their proof of address and ID.
When they upgrade to an adult An Post Money Current Account any funds will be automatically transferred to the new account, the account history will still be available and the IBAN will remain the same. There will be a low monthly fee of €2 for their current account until they turn 23 years old.
2) Alternatively, they can choose to close their account.
If they choose to close the account, any remaining funds will be transferred to an account of their choice (in their name). They can close their account by logging into the An Post Money app.
3) If no action is taken, the account will be closed when your child turns 18 and any funds in the account will be transferred back to you (the parent).
Features
Yes, they can see the money in the account, see where it is being spent, set spending limits, and soon we will be adding the option to block ATM, shop or online use.
You only can take out the money you put in the emergency Jar.
In the An Post Money Mate app, a child can create up to 10 Jars and give them individual names.
Jars are designed for children to save money for things they’d like to buy (e.g. a bike, trainers, Mum’s birthday). When they want to transfer the money out of a Jar and into their account to spend it, the parent/guardian will get a notification on their mobile to approve it. This prevents impulse buying and gives the opportunity to talk about how to spend money wisely.
A parent/guardian can create Jobs and associated pay on their An Post Money app. When a child marks a Job as ‘completed’ on their app, the parent/guardian will see it on their device. They can then confirm the Job is complete. The child gets paid for the week's jobs every Sunday.
This is a big milestone, and also has an impact on your child’s An Post Money Mate account. Once they turn 16, they legally have a right to digital privacy. This means that no one else is allowed to see their data without their permission.
You and your child have to make a choice about what happens now:
1) They can easily upgrade in the app to an adult An Post Money Current Account. Their funds will automatically be transferred from their Money Mate account to this new account. There will be a €2 monthly fee for their current account until they turn 23. Because you have paid the monthly fee on their Money Mate account until now, you’ll be able to choose whether to continue paying this out of your account or whether the charge will come out of their account.
2) They can choose to continue to use their Money Mate account as normal until they are 18, provided they give you permission to keep sharing their Money Mate account transaction data with you. They can grant this permission via their app.
3) If they don’t give permission to keep sharing their data with you, or don’t upgrade to an adult Current Account, they’ll only have limited functionality after their birthday until they are 18 years old, when they will have to either open a Current Account or close their Money Mate account. Limited functionality means that they will still be able to use their debit card, top up their account with cash or cheques in any post office and ask for a mini statement in any post office. However, you won’t be able to see or top up the account in the app, or change any spending limits you’ve set. Your child also won’t be able to see their account in the app or transfer money from their jars.
4) They can choose to close the account and transfer the funds to a current account with another provider.
Once your child turns 18, they will no longer have access to their Money Mate account and its features.
You and your child have to make a choice about what happens now:
1) They can easily upgrade to an adult account by logging into the An Post Money app, selecting ‘Upgrade to adult account’ and uploading their proof of address and ID.
When they upgrade to an adult An Post Money Current Account any funds will be automatically transferred to the new account, the account history will still be available and the IBAN will remain the same. There will be a low monthly fee of €2 for their current account until they turn 23 years old.
2) Alternatively, they can choose to close their account.
If they choose to close the account, any remaining funds will be transferred to an account of their choice (in their name). They can close their account by logging into the An Post Money app.
3) If no action is taken, the account will be closed when your child turns 18 and any funds in the account will be transferred back to you (the parent).
You and your child have to make a choice about what happens now:
1) They can easily upgrade to an adult account by logging into the An Post Money app, selecting ‘Upgrade to adult account’ and uploading their proof of address and ID.
When they upgrade to an adult An Post Money Current Account any funds will be automatically transferred to the new account, the account history will still be available and the IBAN will remain the same. There will be a low monthly fee of €2 for their current account until they turn 23 years old.
2) Alternatively, they can choose to close their account.
If they choose to close the account, any remaining funds will be transferred to an account of their choice (in their name). They can close their account by logging into the An Post Money app.
3) If no action is taken, the account will be closed when your child turns 18 and any funds in the account will be transferred back to you (the parent).
It’s a Jar that contains money put into it by a parent/guardian that you a child can access in case of emergency. The child can choose the amount they need and this is transferred instantly to their account. The parent/guardian receives a notification of the transfer.
Please note that the weekly spending limit on the account applies. If the child has reached their limit, no money can be spent – even in an emergency.
Please note that the weekly spending limit on the account applies. If the child has reached their limit, no money can be spent – even in an emergency.
Monthly fee
The monthly fee is taken from your An Post Money Current Account. If you don’t have one, then the fee is taken from your balance on the An Post Money app.
It costs €2 a month per child.
The fee will be taken from your account the next time you top it up. We only charge for a maximum of one month in arrears.
This is a big milestone, and also has an impact on your child’s An Post Money Mate account. Once they turn 16, they legally have a right to digital privacy. This means that no one else is allowed to see their data without their permission.
You and your child have to make a choice about what happens now:
1) They can easily upgrade in the app to an adult An Post Money Current Account. Their funds will automatically be transferred from their Money Mate account to this new account. There will be a €2 monthly fee for their current account until they turn 23. Because you have paid the monthly fee on their Money Mate account until now, you’ll be able to choose whether to continue paying this out of your account or whether the charge will come out of their account.
2) They can choose to continue to use their Money Mate account as normal until they are 18, provided they give you permission to keep sharing their Money Mate account transaction data with you. They can grant this permission via their app.
3) If they don’t give permission to keep sharing their data with you, or don’t upgrade to an adult Current Account, they’ll only have limited functionality after their birthday until they are 18 years old, when they will have to either open a Current Account or close their Money Mate account. Limited functionality means that they will still be able to use their debit card, top up their account with cash or cheques in any post office and ask for a mini statement in any post office. However, you won’t be able to see or top up the account in the app, or change any spending limits you’ve set. Your child also won’t be able to see their account in the app or transfer money from their jars.
4) They can choose to close the account and transfer the funds to a current account with another provider.
Once your child turns 18, they will no longer have access to their Money Mate account and its features.
You and your child have to make a choice about what happens now:
1) They can easily upgrade to an adult account by logging into the An Post Money app, selecting ‘Upgrade to adult account’ and uploading their proof of address and ID.
When they upgrade to an adult An Post Money Current Account any funds will be automatically transferred to the new account, the account history will still be available and the IBAN will remain the same. There will be a low monthly fee of €2 for their current account until they turn 23 years old.
2) Alternatively, they can choose to close their account.
If they choose to close the account, any remaining funds will be transferred to an account of their choice (in their name). They can close their account by logging into the An Post Money app.
3) If no action is taken, the account will be closed when your child turns 18 and any funds in the account will be transferred back to you (the parent).
You and your child have to make a choice about what happens now:
1) They can easily upgrade to an adult account by logging into the An Post Money app, selecting ‘Upgrade to adult account’ and uploading their proof of address and ID.
When they upgrade to an adult An Post Money Current Account any funds will be automatically transferred to the new account, the account history will still be available and the IBAN will remain the same. There will be a low monthly fee of €2 for their current account until they turn 23 years old.
2) Alternatively, they can choose to close their account.
If they choose to close the account, any remaining funds will be transferred to an account of their choice (in their name). They can close their account by logging into the An Post Money app.
3) If no action is taken, the account will be closed when your child turns 18 and any funds in the account will be transferred back to you (the parent).
Set up for children
We recommend that the parent and child each have a mobile or tablet to get the most out of An Post Money Mate. If your child doesn’t have a device, the functionality is reduced and your child:
- Will have no visibility of balance or transactions through their own app
- Will not be able to set up savings Jars or move money into/out of them
- Will not be able to use the Emergency Jar
- Will not see Jobs that you have set for them or have the ability to ask for Jobs to be approved.
However, if your child doesn’t have a phone, don’t worry – they can still use their debit card and pay money in at any post office, and you can monitor the account and transfer money in on your phone.
No. The parent/guardian must provide identification though. They are the legal owner of the An Post Money Mate account and are ultimately responsible for all account activity. Please see the terms and conditions for more information.
- Download the An Post Money app on your child’s phone or tablet.
- On the start screen, select: Activate Money Mate account
- On your phone, tap the purple card of your child’s account on your home screen, then tap the cog icon in the upper right hand corner of the purple card.
- Tap 'Generate a QR code' on the first screen and then again on the second screen - this will create a QR code which your child must scan using the camera on their own device.
- Now that your app and your child’s are linked, your child just need to set a PIN to log in to the app.
We only collect data that we require to set up and manage this account. We will continue to hold data that is necessary to manage the account and to satisfy our regulatory compliance and data protection obligations, but we will never use it to profile the child or send marketing material to them.
After your child is set up for the first time on their An Post Money Mate app, for security reasons you may need to redo the scanning process:
- If your child does not log in for more than 14 days
- If there have been new features released on the An Post Money app
- If your child needs to re-install the app
Debit card
Yes, the card PIN can be changed at any ATM that accepts Mastercard.
If you select your child’s account in the app and then choose ‘Manage Card’ from the dashboard, it will enable you to set single spend, daily and weekly limits. Soon you’ll be able to control where they can use their card: ATMs & post offices, retail stores and/or online.
For each debit, you will receive a notification in your An Post Money app containing the retailer and amount spent. You’ll also get a notification for each credit or lodgement.
If your child’s card is permanently lost or stolen, please call our customer services on 01 705 8000 to report it so we can block the card to stop further transactions and issue a new card, which should be with you in 5 days.
If you select your child’s account in the app and then choose ‘Manage Card’ from the dashboard, there is the option to Freeze the card. This will temporarily block all transactions. If you find the card, you can just unfreeze it.
Once the account is approved, a welcome pack will be sent to you with the An Post Money Mate debit card within 5 business days. Please follow the instructions in the pack to activate the card.