To make a complaint, contact Card Services by:
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Calling 1800 535 564 within Ireland or on 44 207 649 9404 from outside Ireland
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Emailing prepaidmgmt_servicequality@mastercard.com
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By writing to Service Quality, Access House, Cygnet Road, Hampton, Peterborough PE7 8FJ, UK
If you write to us, for security reasons please do not include your full card number. Just provide the first six and last four digits only, as follows: 123456******7890
When a complaint is received, we aim to resolve your issues fairly and promptly. If you are not satisfied with the final response you receive you can refer the matter to:
UK Financial Ombudsman Service details:
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk.
Address: Exchange Tower, London, E14 9SR, United Kingdom;
Telephone: 0800 023 4567 or +44 20 7964 0500.
You may also refer your complaint to the Irish Financial Services Ombudsman:
Website: www.fspo.ie
Email: info@fspo.ie
Address: Lincoln House, Lincoln Place, Dublin 2, DO2 VH29, Ireland.