If you don’t recognise a transaction, please call card services via a
local free phone number.
If you have a dispute about the goods or services bought with the card, you must go back to the retailer.
We’ll only be able to give you a refund if all the following conditions apply:
- you didn’t know the exact amount you were paying when you agreed to the payment.
- the amount charged exceeds the amount you reasonably expected to pay, taking into account your previous spending pattern.
- you asked us for a refund within 8 weeks of the date the amount was debited from your card.
You must also give us any additional information that is reasonable so we can investigate whether you are entitled to a refund.