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How to remove duplicate orders?

21 June 2021

If you have imported your orders twice, you now have a duplicate of your orders which need to be removed. 

There are two options to identify these duplicated orders when you go to your eCommerce Hub dashboard.

Step 1.

  • Go to the status where your orders are allocated (ie. ready to print).
  • Here you can filter your orders by double clicking 'Created At' from newest to oldest. 
  • This will allow you to easily identify the duplicated orders of which you can cancel by ticking the box and selecting cancel.  
Step 2. 
  • This will only apply to Scale customers
  • You can also identify the duplicated orders when you select 'Analyse' and then 'Volume' within your ECommerce Hub dashboard. 
  • Here you can select the date range you want to view and download the file. 
  • Within this CSV or Excel file you filter your data by date to help identify the duplicated orders. 

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