Why do I need to upgrade? Our brand new An Post Money app has innovative features, improved security and an easier way to log in. This will replace your old app which is being retired. How is the log in process changing for the app? Once you finish the upgrade process, you’ll log in with your email address and the password you set. You can also choose to set up and use your fingerprint or Face ID to log in if you prefer. We will also ask you to set a 5-digit app PIN for extra security. Why do I need to provide my email address? This will become your username for the app. Please use your primary email address as we will use this to send you important communications regarding your account. We’ll email you a link to confirm this email address. Why do I need to create a password? For your first log in, you will need your email address and password to log into the app. You will also be asked to set up a 5-digit PIN. You can also log into your app using your fingerprint or Face ID. Why do I need to create a 5-digit PIN? You will need a 5-digit PIN to log into your mobile app in conjunction with your password. Your app will ask for your password or 5-digit PIN on different occasions. What happens if I get locked out of the app during the upgrade? If you have any trouble during the upgrade, please contact us on +353 1 705 8000. Why can't I use an international phone number? To use the An Post Money app, you must have an Irish mobile phone number and be a resident in Ireland.