Quality of service
ComReg, the Commission for Communications Regulation, regulates the quality of our mail service and sets performance standards. It monitors compliance with the standards and publishes a report on the results of the monitoring exercise at least once a year.
National performance
We have a target of 94% for next day delivery (D+1) and a 99.5% target for delivery within three working days (D+3) for standard, domestic stamped and metered mail.
The following is the most up-to-date performance reported by ComReg, as measured by Ipsos MRBI. The information is provided in compliance with ComReg Document 15/126 and Decision Notice D07/15.
Period
|
D+1
|
D+3
|
2019
|
90%
|
99%
|
International performance
We have a target of 93% for next day delivery (J+1) of European letter mail from arrival in Ireland and a target of 88% for next day arrival at destination country in Europe from posting in Ireland.
The following is the most up-to-date performance, as measured by Research International for International Post Corporation (IPC), Brussels.
2017
|
Target
|
Actual
|
Inbound international, from arrival in Ireland to delivery
|
93%
|
93.5%
|
Outbound international, from posting in Ireland to arrival at destination country
|
89%
|
87.7%
|